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Business Profile

Restaurants

Brinker International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Brinker International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brinker International has 297 locations, listed below.

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I injured my back in Mid June while moving fry boxes out of the freezer, but i was never sure if a proper incident report was filed despite the fact I inquired about it to the management. On July 10th after some light exertion I was in severe pain and had to see the doctor once again. When I contacted my General Manager, Kat, she said, exact quote "Well you are off the schedule until I see another doctors note, and im following that with a termination." However she told several co workers my employment was terminated because "i cant stop getting hurt." Unsure if this was the truth or just hearsay, I asked when picking up my pay check, and the manager Kyle confirmed i was terminated due to injury

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/21) */
      We will have our Team Member Relations/Risk Management Manager reach out regarding this complaint.

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am livid that your company practice in an unethical manner. I am not happy that I wasted my time, gas and money commuting to your establishment for thr cook to give me burnt southwestern eggrolls that I craved and came 30 minutes out of my way to get. I was advised almost a month ago that I would receive a gift certificate to rectify the situation, called last week after not receiving it ro be told the same thing and still haven't received reimbursement.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/21) */
      We will reach out to the guest to get details, and once received we will offer an amicable resolution.

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Chilli's in Canon City to pick up an order for a customer. I deliver for DoorDash. On Saturday 7/16/2022, The order came with 3 larger drinks. THe Waitress stated that they would not give me a carrier for the drinks because there manager stated they do not give carriers to DD. She gave me one any ways. On Monday 7/18/2022 I went to pick up an order and again there was 2 large drinks. This time the waitress stated she would not give me a carrier. I asked for the manager. Brian O***** came out stating that I need to get a carrier from Door Dash. I explained that I waws mearly a delivery driver for his customers. He said he did not care and that I need to get it from Door Dash. This is horrible Customer service.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/21) */
      We will address these concerns with our Door Dash delivery partner.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receipt XXXXXXXX
      205pm 7/18/2022
      Visit duration 13 min.

      Hello I'm ******* and I'm transgender. Why does that matter? Well it shouldn't but I over heard my bartender ** and another employee from my seat at the bar in the kitchen making transphobic and anti ya comments. As well as making gunshot sounds yelling "I'll knock you out boy!" Yelling "wig or no wig riddle me that and making loud clapping sounds their staff is unprofessional and to feel like I couldn't even finish my meal there because of the disgusting comments these employees were making about me needs investigated and the parties involved reprimanded! Awful disgusting and hurtful behavior zero stars for the bartender beiing a minority herself shouldn't be clapping at LGBT people.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/07/19) */
      We've reached out to the guest and will be involving our Director of Operations and Restaurant Support Center. The guest was told to expect a call back within 24 to 48 hours.

    Brinker International is NOT a BBB Accredited Business.

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