Complaints

This profile includes complaints for US Flight Travel LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Flight Travel LLC

  4100 Spring Valley Rd Dallas, TX 75244-3629

• 

  US Flight Travel LLC

  14683 Midway Rd STE 214 Addison, TX 75001-3178

• 

  US Flight Travel LLC

  2808 Browning Dr Plano, TX 75093-3265

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flight tickets were booked using this online travel agency tarifasodeal.com for flights from *******, Az to *****, ***** on 7/20/2024. We received multiple confirmation emails from the above mentioned travel agent. We paid Total Price: $2191.84 using our credit card 9041. The total amount was debited on 7/15/2024. The airline staff at airport was unable to find an active air ticket. Stated that the ticket has been cancelled and the amount is refunded. I did not received any email communication from tarifasodeal.com or Qatar airways regarding this matter. I checked my credit card statement, money $ ******* has been taken by qatar airways on 7/16/24, no refund issued. $200.41 was taken by Trlv*experts*********** on 7/17/24, a refund was issued after i called and spoke to them today. I have email communication from tarifasodeal.com regarding the airticket confirmation as well as the receipt of the total amount. But no email regarding the cancellation of the tickets or refund.I am supposed to reach ***** India on Monday as there is a family emergency is going on. Now am stranded in the airport, with no air tickets or refund.

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge from a Travel Desk referring to themselves as ****** for $449.40 on or about June 11, 2023. (This is not ****** Airlines as I called ****** Air about this.) This charge was incorrect as the flight that had been canceled had already been rebooked by ****** Air. I was in ***** checking on this when I was given a number to call billed as ****** but appears to be ****************** Support based on emails I have from communication with them.However, this company did a redo on this same flight and charged me also noting better seats. Better seats did not happen. When I realized what happened I called them immediately. There should have been no charge for me as ****** Air rebooked the flight. In fact. *****, a rep at this company (not ******) indicated to me that the rep who told me this was fired. As detailed in the documentation provided this is not ****** Airlines. For months I have been promised a refund and at first I settled for a refund credit of $320.00 with the remainder of $129.40 in an e-tix. No refund ever came. Finally, after months of email exchanges, an included email in this doc notes a full refund of $449.40. To date, no refund. This company has also asked me to provide my credit card statements that no refund has been posted. It is their job to prove the refund with the credit card company. This "runaround" continues.Thank you for any assistance on this. As also stated in my doc I am working with my credit card company as well. I will keep BBB informed as to any progress.Thank you for your assistance. It is greatly appreciated.

  Business Response

  Date: 12/27/2023

  we have refunded the amount. Please find the attached screenshot.

  Customer Answer

  Date: 12/27/2023

  I have reviewed the business response and accept this resolution. Thank you.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2023 we were scheduled on a flight from ****, ******* to *******, ** . The flight had connections in *********, *********** and **********. The first flight from **** was delayed over 5 hours due to mechanical issues with the plane. Our connecting flight from ********* to ****** was going to be missed due to this delay. I called ************ (a number Iisted as a ***** customer service number- it is a number that was previously used by *****). I spoke with ******* to rebook us on another flight as we were going to miss our connection to ****** from *********. ******* said he was an agent of ***** and the only option was a nonstop flight the next morning ********* to *******. He told me the change would cost $900 and I told him I was not going to pay $900 to change the flight when it wasnt our fault we missed the connection. He said since we already checked in for the flight it made a cost be involved. I said that was ludicrous as they (*****) checks you in for all the flights on the itinerary when you check in. How could I check in for one flight and not all three? I again asked if he was working for ***** and I was made to believe I was speaking with a person who assists ***** in rebooking their flights (I would never utilize any other company except ***** to rebook this flight.)******* then said he found another flight and the price was $750 and I still requested the change be made at no cost. He then said his manager would lower the price to $500.57 but that was the lowest price as the airport ************ need to be paid (note that the other amounts were even amounts and the final price was made to look like airport fees and taxes by including 57 cents). I stated that the ************ should be less since the new tickets would be nonstop and not a connection. ******* said if I wanted on the flight I had to agree to the email he sent me so he could change our tickets as there were no other options for us. I again stated I did not understand why there would be fees as this wasnt our issue but he insisted that if I want the seats on the flight I had to agree to the email or we would not have any other flight option to get home the next day. He told me the charge would be from ***** Airlines UFT. I told him if I was charged I was going to dispute the charge as there should not be a charge for this flight change. After ******* changed the connecting flight we tried to board our first leg of the flight from **** to ********* that was rescheduled to board at 15:55. Somehow we were no longer listed on this first flight. The gate agent noticed the error and fixed our ticket so we could fly **** to ********* as originally booked. (Hindsight now reveals he cancelled our entire flight schedule (which was incorrect) to book us on the connecting flight from ********* to *******). I checked our credit card account and a charge of $500.57 was pending on our credit card from ***** Airlines UFT. I immediately called ***** refund department to ask for the refund. I received an email from the refund department on Aug 2 stating ***** could not issue a refund as they do not show where there was any cost or charge to change the ticket. ***** said I should dispute the charge as it was fraudulent. August 3, 2023. I called ************ (the number listed on the credit card description) to report this fraud. ***** (?) was not very helpful and said we have already used the ticket and he cant do anything. I explained I was totally misled by ******* and ***** did not show any charge to change this ticket. I said I fully expect to be refunded for this charge and that I would dispute it with my credit card company if they did not refund the charge as it is a scam. He said he would have a manager talk to me, I was on hold for a lengthy period but then the call was disconnected. The manager never called me back. The credit card company said I had to work with the company to get the refund.I was led to believe that I was talking to a representative of ***** and I was not satisfied in his handling of the flight charge and told ******* that numerous times. He said he had been on the call with me for over an hour and I needed to agree to the email immediately or he would not be able to help me and that his help was my only option to rebook the flight. He pressured me to answer the email immediately without anytime to read the details of the email while still on the phone with him. The email I received was from ***** Airlines Flight Change Confirmation which is false, the email was not from ***** Airlines. My reply to the email shows to ***** Airlines which is also false. This company makes it appear they are ***** Airlines but truly are not. They state this charge is for airlines penalty or airport ************ which is clearly not true as ***** replied there were no fees to change the flight. I am requesting a refund of $500.57 from this company. This representative falsely referred he worked as an agent for ***** Airlines. He also falsely represented the charge to be for airport ************ and non-negotiable from ***** Airlines.

  Business Response

  Date: 10/25/2023

  We have processed the refund on October 24th, 2023, for amount of $500.57 in **** card ********

  Customer Answer

  Date: 10/31/2023

  I have reviewed the business response and I appreciate the refund... I will be more cautious in the future when calling for flight assistance.  

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2023 this alleged travel agency, listed on line as a *************** charged our Barclays Mastercard credit card $1125.98 after my wife and I were told by this agencys employe he was a JetBlue employe.That was a lie.Suspicious, we kept asking who he worked for and he wouldnt answer.We told him to cancel any transaction linked to our credit card number we gave him and we hung up.Within minutes we reached a legitimate JetBlue website and made our reservations to fly from *************** to ************* with a JetBlue employee.When we received our next Barclays statement it included an erroneous charge of $1125.98.The charge on our invoice said AIRLINECHARGE Jet Blue ************ **. That is one of the telephone numbers listed to US Flight Travel LLC on the Better Business Bureau website and elsewhere.We immediately told Barclays Mastercard this was an illegal charge and they promised to investigate. After two months with no action, we have been told by Barclays that the charge was not fraudulent because we willingly gave the scam travel agency our credit card number and we must pay the charge even though there was never any reservation or other benefit offered by the agency to us.This scam company has accumulated 13 recent similar complaints.We ask you please help us to recover this money stolen from us.

  Business Response

  Date: 08/22/2023

  A refund for $1125.98 has been processed from our side on August 5th, 2023. A proof of refund is given below

  Customer Answer

  Date: 08/26/2023

  I have reviewed the business response and accept this resolution. 
  I want to thank the BBB for retrieving the $1125.98 taken from us by this travel agency that performed no services for us, no reservations, no tickets, etc.

  Our credit card company, Barclays Master Card, did nothing to retrieve our money. They told us that since we gave our card number to an agent we falsely believed worked for JetBlue, there was nothing they could do to get our money back.

  God Bless the BBB.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister and I were booked on a Viking Mediterranean Odyssey cruise that sailed the middle of June 2023 from ******, *****. We had booked our flights through Viking Air. On June 5, 2023, I called the ***** Air phone number provided by Viking Air *************), the ****** of our flights on ***** Air from *** to ****** on June 14, 2023 (Flight # SWR17) and ****** to ****** on June 15, 2023 (Flight #SWR1660). My only intent of this phone call was to book meals on our ***** Air flights since we werent able to do it on Vikings website.When I reached a ***** Air representative and told him our Air Record Locator # 4FSBVZ I was put on hold for a minute or so. Another ***** Air representative **** (or so I thought at the time), told me that our flights were cancelled due to government strikes in ****** during the month of June. This representative, ****, told me that there were only 2 business seats left on a United flight leaving from ************** on June 14 to ******. **** told me that that we had no other options and when I resisted he told me that he was only trying to help me. I believed **** because I thought I was talking to a ***** Air representative working with Viking Air who had booked our original flights because Viking Air had supplied the ***** Air number I called. When **** told me there was an additional charge of $1,998.98 to change our flight (on top of the almost $10,000 I had already paid to Viking Air for our original tickets), I agreed given that, per ****, I had no other options. The charge was made to the Merchant ***** Air UFT. We had no idea what UFT meant, only to find out much later that this was actually US Flight Travel LLC, not ***** Air. (We only found this out after the transaction was posted by my credit card company and showed the companys details.)After finishing that ***** Air transaction on June 5th, I called Viking Air to ask why no one had told us our flights to ****** were cancelled. Viking Air calmly said that these flights were not cancelled and questioned why we had booked new tickets. Moreover, per Viking Air, we were allowed to make one change to our air reservation without charge. However, the Viking Air representative said she could do nothing for us because she did not see the charge on our account. I began tracking these flights on FlightAware going back to June 1, 2023. All of the ***** Air flights to ******, with the connection to ****** took off and arrived as scheduled, including the ones in our original itinerary. Once those flights landed, I disputed the $1,998.98 charge with my credit card company on June 15th. ***** Air UFT (actually US Travel LLC) did not accept the dispute (now filed twice with my credit card and rejected twice by US Travel LLC) because according to US Travel LLC the tickets were non-cancellable and non-refundable. I tried to explain to the credit card company that these tickets were sold only because I was given fraudulent information by **** the US Travel LLC representative. My credit card company told me that my only recourse was to contact US Travel LLC. I immediately called US Travel LLC (using the direct line phone number provided by ****). **** wasnt there so first I spoke to ****** who told me that my credit card charge was reversed on June 29th. When I told him that the credit card company had no such record, I asked him to email me the proof of this refund. He put me on hold for a few minutes and then was transferred to ***** in the ******************** He told me the refund was made in July. When I asked him to email me the proof of the refund, he put me on hold so he could speak to someone in the ******************* He came back on the line and told me that no one in the ****************** was available. At this point, I told him that I knew he was lying about the refund, that he worked for a company of fraudsters, and that I was going to report them. He didnt seem to care.At this point, I dont know how my initial call to ***** Air resulted in my being connected to these unscrupulous US Travel LLC people. What I do know is that I was scammed by them and want my $1,998.98 refunded immediately.

  Business Response

  Date: 08/04/2023

  We have processed the refund as per your request. Please find the attached receipt.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 4 flight tickets on ********* airlines from ***********) to *************(***) through my travel agent, ****** Eagle, on Sep 16 2022 for travel dates of Jun 02 Jul 05 2023. Unfortunately, my mother died on January 11th 2023 and we had to cancel our upcoming trip. This ticket was booked on *********** card ending in **** for a total of $4054.52 For cancellation of our trip, my wife contacted ********* airlines customer care ***************), listed on our eticket and tried communicated the need for cancellation. Agent ********* told us as our flight ticket was non-refundable they will incur a $300 per person as a penalty and charged us $1196.99 for refund of $4054.52. She said, refund will appear on our credit card within two billing cycles. With lot of reservations, we had agreed for the cancellation.Backstory: ********* airlines customer service WAS ************** but they have changed their customer service number is *** to **************. Old number was somehow got in control of travel agent called US Flight travel LLC. Unaware of this fact, when I called this **************, I get ********* airlines as the caller ID and even their email address looked like it was from ********* airlines, when I checked carefully it was from ********************************** From my point of view, I thought I was speaking to ********* Airlines customer representative, and missed the above red flags (called id and email address). ******** care respresentative, ********* or others I spoken to never claimed that they are not part of ********* airlines. My ticket is issued by my travel agent, ****** Eagle and for contract to fly in ********* Airlines. In what capacity does the US Flight travel claimed the $300 penalty per person = $1196.99 to get my refund is beyond me. US Flight Travel never refunded my money, never attempted to contact ********* airlines of my behalf.Now these guys would not return my money.

  Business Response

  Date: 07/13/2023

  We have refunded the amount, Please find the attached refund receipt

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29th, I was contacted by this company by email ( email address is swiss air: ********************************************************** ************) and they said that they can cancel my booking with swiss airline get the refund of 2900$ but i need to pay them the penalty fee of 651.96$ .( 1# lie). Our air tickets are for the trip to zurich ( April 29th to May 9th)After 2 weeks, on 15th April, I wrote to them to ask when I would get the refund, and they answered me by another email address (Travel desk: **************************** ***********), they said that I would receive the refund in ***** days. #2 lie.Last week. I called them, and they said another 7 days.This week, i tried to contact them several times, and they said another 20 days.After i read all the complaints here, i knew what happened... they stole the 651.96$. they acted like they are the employee of swiss airline. I thought I could cancel my no refundable tickets, otherwise, i could took my flight and reschedule my trip. It is the most frustrating thing for us until now what i have faced before.I hope nobody will believe their lies.The following is the email that I received on April 15th.Dear **,Greetings of the day.We would like to inform you that we have already processed your cancellation request. Once we get any update from our concerned department then we will get back to you. Refund usually takes ***** days. Kindly wait we will keep posted you.For a better understanding you can call to our customer support ************** Warm Regards,******* Reservation Specialist **************

  Business Response

  Date: 07/12/2023

  We have already refunded the amount, Please find the attached screenshot

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/21 I booked flights on Swiss Air from *** to ****** through the website Priceline. The confirmation email from Priceline mistakenly listed a number ************ as the Swiss Air customer service line. (I subsequently reached out to Priceline to have them correct this error. I called that number and a man named **** told me he was a ***** air representative, proceeded to ask for my confirmation code and last name, and sold me a lap child reservation for ****** dollars, using my credit card. He explained that we would get a confirmation email from Swiss. He asked me to verbally agree to this charge, which I did, being that he clearly stipulated that he works for ***** Air and gave me his agent number and location of work. I received a poorly written email from ****, send my ********************************* stipulating the sale that took place, which I attached to this complaint. Of course, when the real conformation email did not come the next day, I was suspicious, and called Priceline to verify this number. They called the number with me on the line, and recorded the phone call with this agent. During this call, the agent repeated multiple false claims including what company he works for, his badge number and where he works. I formally filled this complaint with *********, who have reached out to me to fix the error they committed from their end. I soon discovered that usflighttravel.com and their number *********** have been search-optimized to pop up when typing in "swiss air customer service number" into ****** or bing. I have reached out to multiple travel websites who have mistalenly included this number to have it removed. I am demanding a complete refund from ustravelflight, who now also have my confirmation number and credit card number.

  Business Response

  Date: 07/10/2023

  The amount was refunded as the passenger had disputed the transaction on June 20th, 2023. The amount has been refunded.

  Customer Answer

  Date: 07/12/2023

  I am rejecting this response because I only got my money back after I filed a fraud alert with my bank, who then verified that Travel Desk LLC was in fact a scam. I was NOT refunded by the company. This company has not refunded anyone, I reached out to the other people who filed complaints on BBB who said they were BULLIED by the company into accepting the response. I must have received 25 ugly calls from Travel Desk. S**** them.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about August 4, 2022, I received an email indicated as being from ******** Airlines. The email stated that my return flight from ******, ** to ******, ** had been cancelled-it was not. I called the email #************ on August 6, 2022, and was told that we would have to change our return flight from Saturday, October 8th, 2022 to October 4, 2022. I was told by the female representative, who turned out to be from US Flight Travel, LLC and not ********, that I had to pay $222.96 for the changed flight. I asked why I was being charged since ******** cancelled our flight we had already paid. She indicated that the fee would be refunded - lie #1. I believe this company's MO is to defraud airline ticket holders by emailing and telling them their flight is cancelled, posing as the airline. The charge on our credit card dated August 6, 2022 indicated, "Airline Charge *********************** $222.96"For months I called, wrote, and emailed ********, requesting the refund I was promised. I continued to believe it was ******** who billed me. They always replied that they did not bill **. After learning the truth, I called the **** A ******************************* returned my call, which I taped, promising the refund of $222.96 with 10 days - lie #2. My answering machine indicated the call was from "************** (V) Global PC. That was appx. 28 days ago. No refund has been received as of this date.How this company has not been arrested and shut down by the ** Att'y General is a mystery to me. Highly recommended that if you receive an email purporting to be your airline cancelling your flight, be sure to call the airline, not the tele. # on the email. I have documentation of this scam to provide the BBB, ** Attorney General or the ** ************************** upon request.

  Customer Answer

  Date: 06/07/2023

  Hello,

  I received this email today -- see below and attached.  They requested I contact them,

  but I'm concerned they will scam me again.  What do you advise?  

  Please note my name is ****************************** - one ***** only.

   

  Travel Desk <****************************> 4:45?PM (2 hours ago)
  
  to TWGDKG
  
  Dear *****
  
  Greeting of the day 
  
  This is to inform you that we have received compalint against the amount charged from your card ending with****5085.
  
  We tried reacing you on your registerd contact number but unable to get connected with you.
  
  We request you kindly give ** call back on our toll free number so that we can resolve your query at earliest.
  
  You may reach ** on our toll free number **************
  
  Regards,
  Travel Desk
  **** (Reservations Specialist)
  **************
  
  
  

  Business Response

  Date: 06/08/2023

  We have refunded the amount. Please find the attached screenshot of refund receipt

  Customer Answer

  Date: 06/20/2023

  Yes, I am satisfied.  They did refund the money.

  Sorry for the late response.  I've been out of the country.

  ***

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At ******pm on 4/15/2023, I received an email from ********* Airlines (***) that my flight had been rescheduled to an earlier flight which will result in me missing my connecting flight. When I searched for *** customer service, I incorrectly called United Flight Travel LLC and was led to believe that I was talking to a representative of ***. I was told the next available flight was 2 days away and I had to pay $1700 to reschedule my flight. When I protested, I was offered various itineraries costing $900 and $700 and finally $396.97. I was told that flight prices are rising and I was pressured to make a quick decision at 2am. Finally I reluctantly paid the amount. The next morning, I had concerns when I noticed the email address was from UTF instead of ***. I checked the *** website and no changes had been made to my itinerary and I found the correct number for *** customer service. *** managed to change my flight at no charge. *** also informed me that as my original booking was direct with them, 3rd party providers will not be allowed to make changes to my itinerary. I immediately sent an email and called back United Flight Travel (UFT) and told them NOT to proceed on any change to my flight itinerary and to refund the charges as I was within the 24 hour cancellation window. I was told they cannot cancel without charging additional cancellation fees even though no service has been provided by UTF yet. I have already cancelled my card and filed a dispute with my credit card company. I am seeking a full refund of the $396.97 that was charged to my credit card.

  Business Response

  Date: 05/09/2023

  We had refunded the amount on April 18th, 2023. 

  Customer Answer

  Date: 05/09/2023

  I have reviewed the business response and accept this resolution.