Reviews

This profile includes reviews for Southwest Airlines Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southwest Airlines Company

  2702 Love Field Dr Dallas, TX 75235-1908

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  Southwest Funding

  725 Airport North Office Park Ste 725 Fort Wayne, IN 46825

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  Southwest Airlines

  Tampa International Arprt Tampa, FL 33622

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  Southwest Airlines

  11a50 Regional Ln Fort Myers, FL 33913

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  Southwest Airlines Co.

  EP International Airport El Paso, TX 79925

Review Details

• Review fromMARSHA D.

  Date: 03/18/2025

  1 star
  I received a LUV voucher for a ticket refund. I used the voucher to purchase a new ticket, of which only a portion of $104 was applied to the new ticket. On the date of travel, after waiting over an hour in the customer service line, as there was only one agent to assist, I was told that Southwest rescinded the voucher, so I basically owed them $104. Fine, they want to rescind the voucher, however, the ticket was booked over 3 weeks and Southwest never, emailed or communicated that the voucher was rescinded prior to the date of travel.After I submitted a complaint, they offered a voucher for $50. I cancelled my return ticket and will not be using Southwest going forward.I also want to note that their customer service representatives at the varying airports have declined in quality. They are rude, unfriendly and unhelpful. The only thing going for Southwest is it airline crew.Southwest is now on par with ******* and American Airlines in quality. Their recent downgrade is warranted.

• Review fromMitchell E

  Date: 01/30/2025

  1 star
  One July 28, 2022 , Southwest publicly stated that they "no longer sets expiration dates for new or unexpired travel funds", however when our canceled flight on Nov 22, 2022 they gave us us two (one per person) LUV vouchers instead of a refund and said that the expiration dates on our 2 LUV vochers are unexpirable. However, after a year after the voucher issue date, Southwest now says the vouchers have expired. This is a catch-22 to actually expire unexpired travel funds and to ignore Southwest's own policy and should be illegal... Either way, it has this potential customer from never purchasing / buying a ticket from them again. My suggestion, is to stay away from Southwest as they intentionally violate their own policies...

• Review fromDulce W

  Date: 01/16/2025

  2 stars
  Our flight was delayed and we had to sit for over two hours, with no service from the airline crew other than water. We boarded at 11:00am and it was 2:05 and still we werent offered a single snack. A lot of us had kids who were cranky and hungry and they wouldnt even acknowledge that. The least they could have done was offer a small snack granted we have been sitting on the plane since 11:00 am. Its lunch time and they could care less. Beyond frustrated we missed an appointment today which is the whole reason we were traveling. Do better southwest maybe if you wouldve offered a dry snack people wouldnt be so hangry Be more considerate we have been sitting in a tight space for over 4 hours!!

• Review fromIrma O.

  Date: 01/13/2025

  4 stars
  On 12/18/24 my husband and I took a direct flight from ******************************************************* to ********* ****************************************************. Flight was extremely smooth, and our luggage arrived promptly.On 12/27/24 we returned on Flight #**** from BWI to CLT. Again, no problems. The problem arose when we tried to retrieve our luggage. My husbands luggage arrived swiftly; my luggage however was nowhere in sight. We waited until the luggage carousel stopped and proceeded to the ticket counter to inquire about our luggage.A courteous employee helped us with completing the Lost/Damaged Luggage report and were assured that the luggage would be delivered to our home within 24 hours. For the next 6 days, we called/emailed/left messages at BWI, CLT, and at various telephone numbers as well as ***********************************. The responses we received were repetitious and unhelpful. Tracking the luggage, via the website, had null results. It seems that every attempt resulted in a different, nonproductive story. Story 1--Never left BWI; we will contact you Story 2the very adhesive tag fell off and luggage could not be identified; we will contact you Story 3employee informed to look for our pink leather luggage tag for identification; we will contact you Story 4told the luggage was in ********* 2 and would be put on the next flight out; we will contact you Story 5last location, ******, **; we will contact you The overall interaction with Southwest employees, on the surface, seemed helpful and of genuine interest; but after hearing the same responses over and over we are at our end. One response that we found somewhat irritating was the mere $100 voucher for future travel. Because of the intense inconvenience, we are asking for a monetary reimbursement.

• Review fromWuro A

  Date: 01/11/2025

  1 star
  I recently flew with Southwest Airlines, and it was an incredibly frustrating experience. One of the major issues I encountered was their lack of seat assignments. This is especially problematic for families traveling with kids. Despite paying a premium for our tickets, my family was forced to sit apart. I had to beg strangers to swap seats, and thankfully, a kind passenger agreed, but it shouldnt have to be that ****** make matters worse, the flight attendants showed no interest in helping. They didnt intervene when passengers, many of whom boarded last, were left scrambling for seats. I understand the boarding process, but the fact that Southwest doesnt assign seats encourages chaos and inconsiderate behavior. Instead of creating a more relaxed atmosphere, it brought out the worst in people, who were fighting over seats like animals.For an airline that claims to care about customer service, this is a terrible oversight. Its bad practice to operate this way, especially for families and anyone with young children. Until they rethink their seating policies, Ill be hesitant to fly with Southwest again.

• Review fromTerriontae H.

  Date: 01/09/2025

  1 star
  Very unprofessional and unorganized. Poor management and communication skills. Horrible experience

• Review fromAndrew P

  Date: 12/29/2024

  1 star
  Didn't provide reasoning for delays, significant delays, no compensation, horrible customer service, zero care

• Review fromCarol M

  Date: 12/29/2024

  1 star
  Recently I was in the ************** when I came upon a young girl vomiting in the bathroom. I was concerned that she might be ill so I approached her and asked her if she was okay and needed assistance, but when she spoke I could smell the alcohol on her breath. She told me she was going home and that she was okay. She had on a flight attendant uniform from Southwest Airlines. I'm just concerned for the young woman. I couldn't get that much information to provide, but she looked Hispanic in decent and had a tattoo on her upper arm in which she kept scratching.I'm just concerned about the young flight attendant. Alcohol consumption can impair judgment, coordination, and decision-making abilities, leading to errors and accidents in the workplace. Impaired judgment and coordination can increase the risk of accidents, injuries, and potential harm to oneself and others. I don't think I'm flying with southwest airlines anymore. They need to seriously update their hiring process.

• Review fromZac C

  Date: 12/19/2024

  1 star
  I'd like to start by saying that I have had decent experiences with Southwest in thr past. However, we booked a vacation flying out of *********** to ******************* and it has been rough. First, our flight was delayed out of *********** and we had a connecting flight in *******. I understand that delays happen. However, the Southeest staff led us to believe that our flight out of ******* would also be delayed which is why we decided not to rent a car to drive to ******* to catch our flight. Once we accepted that we would not reach our final destination that day, we arrived in ******* ready to just work through the circumstances. In *******, we waited for an hour and a half to get our luggage, once we received our luggage and arrived at our hotel, we realized that not only were our bags soaked, but the contents inside were soaked as well. We had to unpack both of our bags, and let everything air dry over night which was a major inconvenience. This is a night where we should have been staying at an all inclusive resort with everything paid for in advance. Now we were paying $300+ extra for **** rides, meals, a hotel, etc. When I notified Southwest with our story, they let us know that they would not be helping us out with any expenses or even upgrading us with amenities once we arrived at our final destination. This has been the worst travel experience of my life outside of being deployed with the military. Southwest will be considered an "avoid at all costs" company from this point forward

• Review fromRenika W

  Date: 12/18/2024

  1 star
  I have never been this disgusted with SWA. Let me tell you how my day went December 17, 2024. I wake up at 1:30 am because I have to be at work by 4am. I have to drop off my daughter at daycare and continue to work, in which I drive city busses. I work a 8 hr shift in **************. After I get off at 12:30 I change from my uniform to put on my jumpsuit, to wear for the plane. I'm on flight #**** that leaves *******, Ca at 2:50 pm. Everything was fine when I landed. I checked my ticket and it says I'm boarding out of gate C17. I'm waiting to board. Which is flight #****. When my group is called, I get up and begin to board, needless to say my ticket didn't scan, then I was informed that my gate has been changed to C11. When I went over to C11, staff informed me that my plane took off 30 minutes ago. I was devastated, I began to shake uncontrollably. The thought of missing My only son graduating from the Army took my breath away. I began to beg a cry letting him know how much it means to me to get to ****************** to see my only son graduation. It was no empathy no care. I was told the only flight they would be able to get me on leaves at 11:35 am. Which means yeah I missed my son graduation. I am so hurt because I fly with South West all the time and I never been this disappointed in the overall system that broke down and had me miss my son's graduation. I will never fly into *******, AZ again.