Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been getting calls and text from this company for their Direct Express debit card and I have been asking for 2 years to remove my number. This has got beyond harassment and my number needs to be removed from their system.
Business Response
Date: 11/01/2024

Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ****** ***** who is concerned about unsolicited phone calls from Direct Express.

I have escalated her complaint to the Direct Express Cardholder ***************

Additionally,she can contact me if she has any questions, I would be happy to speak with her.

Sincerely,

***** *****
Corporate *******************************************************
Comerica Incorporated
************
Customer Answer
Date: 11/11/2024
I am rejecting this response because: Just like the last 2 years of trying to get my phone number removed, they have yet to remove my phone number. Have yet to even get a call from them to even resolved this either. This is beyond harassment at this point.
Business Response
Date: 11/12/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ************************

This complaint concerns are regarding unsolicited calls from Direct Express.

This complaint should be directed to:

CONDUENT
******************************
****************

Meanwhile, I have escalated her complaint to the Direct Express Cardholder **************.

Sincerely,
***** *****
Corporate *******************************************************
Comerica Incorporated
************
Customer Answer
Date: 11/20/2024
I am rejecting this response because: they just keep avoiding removing my phone number. I received a call on 11.12.24 and was told someone would reach out to me. Since then nobody has contacted me to remove my phone number.
Customer Answer
Date: 11/29/2024
They are still contacting me and have completely ignored me.
Customer Answer
Date: 12/31/2024
I am still getting harassed by this bank and they have completely stopped responding.
Business Response
Date: 02/18/2025
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ****** ***** who is concerned about unsolicited phone calls from Direct Express.

Her concerns were re-escalated to ******************************************************************************************** confirmed ****** ***** telephone number referenced within her BBB complaint has been removed from their records, and she will no longer receive account notifications from **************.

Sincerely,

***** *****
Corporate *******************************************************
Comerica Incorporated
************
Initial Complaint
Date:10/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a HELOC that was offered to me verbally as free of fees unless I use it. However, in the contract that I signed there was a well hidden fine print about an annual $50 fee and a minimum hold time of 3 years or prepayment penalties. I was not made aware of prepayment penalties and of annual fees totaling $150 mostly also not of the exception for ******* only. Based on my calculation they intend to collect 0.2% of the total credit limit of $119k, which is $238 plus $0.35 times every $100 credit limit (total 1190), which is $416.50, total $654.50.All together I will pay $804.50 instead of the advertised NO FEES for having a credit line available.
Business Response
Date: 11/02/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ********** ******. The ***** concerns have been escalated to the appropriate area. I welcome the opportunity to assist her in resolving ***** concerns.
Please encourage her to contact me at the telephone number listed below.

Sincerely,
**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently paid off a HELOC with Comerica Bank effective 9/18/2024. I had received confirmation of the payoff from Comerica and that the process of releasing the lien had begun. To my surprise on 10/15/2024, Comerica took out a payment of $803.27 from my checking account. I first contacted Comerica about the issue on 10/15/2024 when I saw the funds being withdrawn from my checking account. I spoke with ***** who let me know that she would assist in getting the automatic payment stopped and transferred me to that department to complete the cancelation. ***** then advised to wait until the following day to ensure that the payment was taken out of my account as she showed no record of Comerica deducting a payment. She said this could be due to the holiday on 10/15. I thanked her and called the following day. On 10/16 I was advised by the agent (I did not get her name) that it would take 4 business days to research the issue and then an additional amount of business days to get the erroneous payment issue resolved and returned to me. I advised that was unacceptable as a payment was taken out for an account that was closed. I asked for a supervisor and after multiple times on hold was advised a supervisor was not available and would call me within 24 hours. It is more than 24 hours later and I have yet to receive a call. I am extremely concerned about a lack of urgency from Comerica on this issue considering if my account was active and I had a late payment, there would be urgency on their end to collect my payment. I had to move funds from another account to avoid an overdraft due to the payment being taken from my account. I need my funds back in my account immediately.
Business Response
Date: 10/18/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***** May. His HELOC concerns have been resolved. Customer outreach has been completed.

Sincerely,

**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past 48 hours, they have left me without access to no money as their system was now and they have now blocked everyones debit cards where they cannot withdraw money as it comes up as a negative balance
Business Response
Date: 10/17/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******* Alan ****** His card concerns have been resolved. We were able to assist him with his card concerns. Customer outreach was completed.

Please encourage him to contact me at the telephone number listed below. If anything, else is needed.

Sincerely,

**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporate
************
Initial Complaint
Date:10/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received this message, Hi this is ****, I'm sorry but you got scammed. I started working here 1 week ago and just realized this is a scam company. I cant call you because they've block your number so I can't call you back and you can't call us. But if you can report to the police, these people are not in the **. Some of them in ******** and the "Managers" are from the Indi, So I don't know if the cops can do something but if you can let all your friends know to dont ever do business with these people.The big boss is called by "******* ****" Which Im pretty sure it's a fake name, and "******** *****" one of the "Managers". Check the ****** reviews only people from ***** and also the pictures they have uploaded are fake and made with IA. "Mianro Solar" Is the main name of the "Company" I think and they hire people for "Prota Auto Parts" Please do not reply since I'm getting out of the company and they will see this conversation. I am sending this message to all the clients that I've been working with since I don't want you to get scammed and if they did it already im truly sorry. Try to request a chargeback in your bank.I will delete all your info so they won't be calling you and calling you trying to steel your money.
Business Response
Date: 10/18/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******* **********. His concerns have not been resolved. He confirmed that he does not bank with us. He will need to provide further information to research.
I welcome the opportunity to assist him in resolving his concerns. Please encourage him to contact me at the telephone number listed below.

Sincerely,

**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/10/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a horrific experience with a Comerica Bank employee concerning my Comerica debit card.Comerica cancelled my debit card because of Fraud and issued me a new one on Friday, September 27, 2024 that was suppose to be delivered to me by *** on Wednesday, October 2, 2024. Yet I received my Comerica card on Saturday, October 5, 2024. I was very upset because of the Fraud, scams, stealing and schemes that are going on. Comerica didnt reassure me anything to protect my checking and savings account and my ********************** debit card that was being delivered by ***. I didnt get a call from Comerica Corporation concerning tracking my card. Then theres the Comerica Mobile APP thats is always being maintenance and sometimes without a notice. Theres always something wrong with My Comerica Mobile APP. Which is very dangerous for me because I check my accounts for a reason and I cant go online because the online banking is always out as well.Comerica needs to do something about this problem as soon as possible.
Business Response
Date: 10/17/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Lucia Dooley. Her concerns about her card and mobile/online app have been noted. We
were able to assist her with her
concerns. Customer outreach completed.
Please encourage her to contact me at
the telephone number listed below. If she needs additional information.

Sincerely,

Anna Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
313-222-3435
Customer Answer
Date: 10/17/2024
AT&T HAS FIXED MY INTERNET PROBLEMS AND TOOK THE $164.02 OFF MY INTERNET BILL . THANK YOU FOR YOUR HELP
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother passed away under October 28, 2023, and at that time my father and I met with the manager of Comerica Bank in ********, ** to get the account set up with me and my brother as power of attorney. I called Comerica Friday September 20, 2024 to make the bank aware my father was getting a new roof put on his house and we would be needing to make a large cash withdrawal ($19,500.00) to pay the contractors. I was told that I would receive a call when I was able to come in and get the money. I did not receive a call from Comerica so I called again on September 25, 2024 and I was told I could come in. Today, September 26, 2024, I went into the branch as the power of attorney to withdrawal $19,500.00 and I was denied access to the funds. I was told by **** that the bank has a new policy where power of attorneys are not able to take cash from the account. I asked the banker (****) for a copy of the policy to try to understand as I had done this in the past with no issues, I also was able to order cash ahead of time and was not made aware of the policy change. **** stated that she was not able to provide the policy and denied the withdrawal. I then contacted their quality department that **** provided the number to and learned there is no such policy in place. I feel targeted by this bank as every time I go in to help manage my father's account I'm treated like a criminal.
Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My way to go card from ** was used in fraud. I reported the activity to the company as fraud and they stop and replaced my card, but there was alot of fees and other phone charges associated with this fraud case. The police have the suspect warranted, but i haven't got all my money back from the way to go card. I would like all my money back regarding this fraud, I have tried to call them several times and it is extremely hard to get an agent on the phone to talk regarding this. Please lets get to the bottom of this so my child support money can be given back to me. The card number was sold on the internet and they caught the suspect. This is being handled by the ************* police *****
Business Response
Date: 09/28/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Ms. ******** *****.

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
******************************
****************

Meanwhile, I forwarded Ms. ******* concerns to Conduent and been informed that they reached out to her to provide assistance.
Sincerely,
***** ******** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:08/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I check my bank account everyday. This month has been very hard on me (funds wise) so I've gotten a couple of overdraft fees. But I am now getting charged two over draft fees for one item!! That is absolutely crazy. My overdraft fee is $34 each and I've been charged 9 fees this month! I know some of the charges were meant to have the fee charge but to have two fees for one item is absolutely insane.
Business Response
Date: 10/04/2024

Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by
Kristen Coyro.

I left them a voicemail requesting a call back.

I welcome the opportunity to assist them in resolving their
concerns.

Please encourage them to contact me at the telephone number listed
below.

Sincerely,

Kelly C Floyd (She/Her) | Corporate Compliance Specialist I|
First Level Officer
Comerica Bank | 411 West
Lafayette Blvd. | Mail Code 3232 | Detroit MI 48226
P: 313. 222. 9291| [email protected]

Initial Complaint

Date:08/13/2024

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Direct Express is very rude they ask Me my s s number all the time again. And again and I. Am. unauthorized transactions that has been. Disputed and is supposed to be refunded there are mysterious amounts of money just not there with no merchants so. Its hard to. Say where the money is ending up I have spoke with the support deparment and the ****************** in resolving the matters Its bery frustrating when.

Business Response

Date: 08/19/2024

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ************************* who is concerned about Direct Express card and speaking with a ******************************* Representative.

I have escalated her complaint to the ***************************************** She will be contacted to assist her in resolving her card concerns.
Additionally, she can contact me if she has any questions, I would be happy to speak with her.

Sincerely,

********************;
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************

Customer Answer

Date: 09/01/2024

This matter has not been resolved yet I am currently trying to use my card

Customer Answer

Date: 09/03/2024

In one the my recent attempts to resolve this matter I was contacted buy customer service for another annoying verification process that was very time consuming and to a contradicting protacall as followed in there rules to not give or say your SS number on the phone I think it's very important for companies to be held accountable for there customer service and for the safety of Our funds thank you for your attention on this matter in resolving the matters promptly

Business Response

Date: 10/16/2024

Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Ashling Hilea who is concerned about Direct Express card and speaking with a ******************************* Representative. I have re-escalated her complaint to the ***************************************** She will be contacted to assist her in resolving her card concerns.

Additionally, she can contact me if she has any questions, I would be happy to speak with her.

Sincerely
**** Guerra
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Comerica Bank is BBB Accredited.