Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have $1,073 dollars and they are keeping my money and not allowing me to have it due to my telling them I will report them to social security for making me do all kinds of unnecessary paperwork after banking there for around six months.They're being rude and horrible.
Business Response
Date: 08/10/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******************* who is concerned about Direct Express card and speaking with a Direct ************************ Representative. I have escalated his / her complaint to the Direct Express ************************** Cardholder will be contacted to assist him / her in resolving Direct Express card concerns.

Additionally, cardholder can contact me if he / she has any questions, I would be happy to speak with cardholder.

Sincerely,
********************;
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Customer Answer
Date: 08/10/2024
I have reviewed the business response and accept this resolution.
I do ask that my $13.50 is reimbursed to my account due to the fact that this issue was created due to a major computer glitch. Thank you
Initial Complaint
Date:07/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an checking account on *********** Opted in To Overdrfaft Protrction. The Federal Minimum Overdraft minimum on Opt in Is $200 in Overdraft Protection.Comerica Bank Disallows me any overdraft protection, not even the Federal minimum for accounts,.Atm, or Branch Overdraft Attempts.I have Emergency situations i need my Required Overdraft Protection for .Please Have the Federal minimum Of $200 For all Accounts Opened,(checking) Be made available immediately for Overdraft purposes. Thank You ********** is my Account Number
Business Response
Date: 07/31/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***********************. His concern involves our Overdraft Protection Services.

I was able to assist him be providing clarity on Comerica Overdraft Protection options, and our Enhanced Overdraft Services.

For his review I attached a copy of our Enhanced Overdraft Consent form.
When does Comerica pay overdrafts? "We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not authorize and pay an overdraft, your transaction will be declined."

Business and Personal Deposit Contract Section 2.30 Overdraft Protection:
"If you request and we approve overdraft protection for your designated Checking Account, we will transfer funds from a designated Overdraft Protection Account to your Checking Account to cover Overdrafts caused by debits including but not limited to withdrawals, transfers, ATM and Debit Card transactions, other electronic transactions, and Service Charges, subject to transfer and credit limits described in this Contract, including the Brochure.Overdraft is defined in Section 1.46. The Overdraft Protection Accounts we currently offer are described below, however not all types are available for use in all markets. Transfers from an Overdraft Protection Account to cover the amount of the days Overdraft will be as follows:
a. Savings Account An amount necessary, up to the Available Balance in the Savings Account to cover the days Overdraft.
b. Comerica equity line of credit A minimum transfer of $50 and additional increments of $10 as necessary, but not to exceed the available credit, to cover the days Overdraft.
c. Credit Card A minimum transfer of $100 and additional increments of $100 as necessary, but not to exceed the available credit, to cover the days Overdraft."

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:07/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/04/24 my direct express db card was stolen (I was a victim PICKPOCKETED) $300 was STOLEN/transaction; I DIDN'T authorize, committ transaction/fraud, comply, have willful knowledge of, &c.Last transaction I preformed $100 withdrawal from Allpoint/USAA ATM terminal located @ *************************************** ************* ***** @ 12:11pm est-terminal VZ001978..Db card #**** 06/04/2024 Allpoint/USAA terminal is equipped w/CAMERA; may have footage film of 06/04/2024 12:11pmest & alleged 12:14pm I preformed/committed withdrawing $300 or ACTUAL Thief withdrawing UNAUTHORIZED/Stolen $300 transaction or was $300 theft/transaction withdrawn/received from SAME terminal in THREE (3) MINUTES??Direct Express/Comerica Bank are Thieves...preying on Seniors Disability/SSA incomes??
Business Response
Date: 07/31/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *****************************. She is concerned about a Fraud Claim filed with Direct Express card and speaking with a Direct Express customer service representative.

I have escalated her complaint to the ***************************************** She will be contacted to assist in resolving her concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

****************************************************************************************************************
Comerica Incorporated
************
Customer Answer
Date: 07/31/2024
I am rejecting this response because: My last transaction $100 ATM withdrawal 12:11pm.
Unauthorized $300 transaction 12:14pm; Theives/hackers NO pin, however SECURITY code from db card--HOW it was Done (??), NOT from ****/Allpoint terminal...
I DIDN'T Committ FRAUD, Theft, Authorize, Agree, Volunteer $300 transaction.
Only RESOLUTION (FDIC Insured, Billions of Dollars/revenue,, Resources, Comerica BANK...) give ******************************* $300 .
Peace
(...further action/recourse ...$300,000...??)
Business Response
Date: 08/06/2024
Dear Better Business Bureau,

I am in receipt of ***************************** rejection letter. Comerica Bank does not handle Direct Express Card Investigations.The cardholder can reach out to the **************************************** (CAG) by telephone or email, at ************, Email: **************************** for the status of her fraud claim.

I have escalated her complaint to the ****************************************. She will be contacted to assist in resolving her concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

************************************************************************************************************
Comerica Incorporated
************
Initial Complaint
Date:07/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, 2024 I reported an extremely suspicious purchase made in ******* on my direct Express card which I receive social security payments on. I was told I would receive a questionnaire packet via mail regarding the issue. I have not received the questionnaire. The issue remains unresolved. I myself have been blocked at times from making legitimate purchases. I don't understand how *******'s security can be so poor that Comerica would allow a purchase from ******* to be approved. There are numerous news articles that warn American consumers of scams operating from the country of *******. It's common knowledge at this point. Comerica's slow response to this issue is alarming. Social security is crucial for recipients survival. My funds should be refunded immediately. Comerica seems to have an issue with these type of complaints. I would like a quick and timely investigation and return of my funds. I contacted Comerica immediately while the purchase was still pending. I do not understand how Comerica could allow fraudsters to steal my funds while the purchase after I reported it and while the purchase was still pending. I would like my social security funds returned immediately.
Business Response
Date: 07/23/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***********************. She is concerned about a fraud dispute filed with her Direct Express and speaking with a Direct Express customer service representative.

I have escalated her complaint to the Direct Express ************************** She will be contacted to assist in resolving her concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 08/01/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:07/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud case and identity theft and stolen money from my account and credit card ?? and identity and withdraw all my money from my account direct Express is responsible for this situation ??
Business Response
Date: 07/19/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *************************** who is concerned about Direct Express card and speaking with a Direct ************************ Representative. I have escalated her complaint to the Direct Express ************************** She will be contacted to assist her in resolving her card concerns. Additionally, she can contact me if he has any questions, I would be happy to speak with her.

Sincerely,

********************;
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back cosmetics an direct express are keeping my ss money will not cut loose these people are crooks I'm going to lose my house vehicle every thing I have over my money that I payed in my whole life sent them new id July ***** they email me say not valid sent one copy they said it was approved customer ser. said it was invalid they are going to ruin me how would u think of this if it was your father or mother I don't no wat else to do no one will help me I'm being punished for using my card this is ********
Business Response
Date: 07/15/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by **************************** who is concerned about Direct Express card and speaking with a Direct ************************ Representative. I have escalated his complaint to the Direct Express ************************** He will be contacted to assist him in resolving his card concerns. Additionally, he can contact me if he has any questions, I would be happy to speak with him.

Sincerely
********************;
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************
Customer Answer
Date: 07/15/2024
I have reviewed the business response and accept this resolution. They have resolved the issue with my cars thank you for helping me ??
Initial Complaint
Date:06/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed my trust in Comerica many years ago and had my money in a CD. A branch employee convinced me to meet a financial consultant at Comerica. This consultant told me he could manage the money and make great returns so I switched accounts and moved a large sum into investments. They told me it was still Comerica. The large sum was managed very poorly but that is a separate issue. I had $2500 left in a small account that was non-investment. I was told these accounts were linked. I go up to the branch on ******* once a year for a meeting with the investment person. All of a sudden yesterday I open a letter that says my account was changed to zero with no explanation. I call and sit on hold for 6 minutes to be told my money was sent to the state because it was a dormant account. There was not one attempt to call me or email me about this. Zero communication. Then was told that my account was not considered linked. Now, I would like to move my investment account but the investment consultant is being evasive and difficult. Taking large sums of money from me on one side and then sending my other money off to the state without communication is awful customer service but I truly believe is breaking certain regulations in banking. They approached me for moving my money to investment. They approached me about meeting at the same branch as the other account. But they send my money off like I had vanished? And they make it difficult for me to manage my money now? I wasted investment fees with Comerica but now am losing out of my interest I was earning. I would like to be reimbursed for the wasted fees I paid and also the interest I am not earning while I have to recover my funds from the state. Can I have someone help me with an audit? Or should I also file a complaint with the Governor?
Business Response
Date: 07/08/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***********************. Her concern involves the unexpected account closure and her account balance being escheated to the State of Texas.

Her concern has been escalated to the appropriate levels of management, and Im waiting on additional feedback before following up with her.

Additionally, she can contact me if he has any questions, I would be happy to speak with her.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a direct express card for years.I moved and updated everything. I had get new card mailed.It came locked!I called customer service...Did all they asked.Sent birth certificate Social security card Rejected Sent more ID REJECTED FAXED IT REJECTED.SENT me to Social security office 3 times Where I was verified...again...Rejected.This is crazy.I was talked to horribly.....I even got supervisor and she was no help. I sent proof every way possible. Rejected. I lost my washer and dryer...Over this I had to return all my mother day gifts I had borrow money...Barely ate.Missed dr *********** Misses medicine No money for ** pays They have law suits.They have over 800 Complaints I have almost went to ER.OVER THIS....THE ANXIETY.I LOST 9 POUNDS.I LOST MY FURNITURE.I AM 61 YR OLD AND MY SON IS VERY DISABLED.I AM NEEDING SURGERY.I CANT GET DONE WITHOUT BILLS PAID AND FOOD IN HOUSE.BUT I OPENED A BANK ACCOUNT.TO HAVE IT SENT THEIR.STILL NOTHING YET.THEY OWE ME JUNE PAYMENT FOR ME AND MY SON.AND NOW...JULY COMING.PLEASE PLEASE HELP **** AM WHO I SAY I AM.ALL MY ID MATCHES.AND ADDRESS ON ALL IT.THIS IS NOT OK THEY HAVE RAN ME IN GROUND.THAT NOT OK PLEASE.....I ALSO DEMAND A APOLOGY. THE SUFFERING HAS BEEN SO BAD SO DEGRADING I TRUST YOU TO HELP ME.WE WILL BE HOMELESS BY JULY 20TH THIS IS WRONG.I AM BEGGING YOU.THEY SHOULD NOT GET AWAY WITH THIS.THANK YOU ******************* ************ THE MONEY IS ME AND MY SONS DISABILITY.
Business Response
Date: 06/28/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *******************. She is concerned about using her Direct Express card and speaking with a Direct Express customer service representative.

I have escalated her complaint to the Direct Express ************************** She will be contacted to assist in resolving her concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered the branch of comerica bank downtown *********** 6/20/24 at 1:50 PM. There was no body to help me for close to 2 hours.Manager was on lunch break from since I entered the branch at 1:50 pm and only re entered the branch 3:45 PM. While I was by myself inside the branch I called the 800 number for comerica customer service and spoke with their phone supervisor. I was on hold for the phone for 32 minutes. 800 number supervisor put me on hold again to call the branch directly. while he was on the phone with counter boy to resolve my issue, ******* manager entered the bank and said I take car of it, they hung up on the phone supervisor. Then ******* said no I am not going to help you and cash your check or remove the hold. I said the other guy on the phone was going to do it why you said you going to take care of it then after making me wait 2 hours. She said because you gave me dirty look when I entered the bank. then she opened the exit door and yelled call 911 . call security , call corporate security to take this person out.
Business Response
Date: 06/28/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *********************. Her concern involves her customer service experience with our banking center located Downtown *********** on 6/20/2024.

I welcome the opportunity to assist her in resolving her concerns.

Please encourage her to contact me at the telephone number listed below. I need additional information from her in order to assist.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From 1/25/2024 to 6/18/2024. Trying to get into my stepfather's safety deposit box. ****** at Comerica Bank at *********************************************************************** will not let me in. I am the Administrator appointed by the Harris County Texas Probate Court and had the documentation to prove it and ****** still won't let me into his box. Some of my family are in financial distress and we are all in emotional distress over the constant delays that ****** and the what she calls the Bank legal department. Even though on line the bank states the administrator has the legal authority to get in the box. We just want to get in the box. If it doesn't happen soon we may seek monetary compensation for our emotional stress this is causing.
Business Response
Date: 06/27/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***** *********************************. His concern involves gaining access to his late Stepfathers Safe Deposit Box.

We were able to assist by granting ************************ full access to the Safe Deposit Box.

Please encourage him to contact me at the telephone number listed below if he has any additional questions or concerns.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 06/27/2024
***** called me and was able to resolve my issue with the local branch within a couple of days I was dealing with. Thank you ***** and thank you BBB for your assistance in resolving this matter.
*******************************

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