Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a direct express card for years.I moved and updated everything. I had get new card mailed.It came locked!I called customer service...Did all they asked.Sent birth certificate Social security card Rejected Sent more ID REJECTED FAXED IT REJECTED.SENT me to Social security office 3 times Where I was verified...again...Rejected.This is crazy.I was talked to horribly.....I even got supervisor and she was no help. I sent proof every way possible. Rejected. I lost my washer and dryer...Over this I had to return all my mother day gifts I had borrow money...Barely ate.Missed dr *********** Misses medicine No money for ** pays They have law suits.They have over 800 Complaints I have almost went to ER.OVER THIS....THE ANXIETY.I LOST 9 POUNDS.I LOST MY FURNITURE.I AM 61 YR OLD AND MY SON IS VERY DISABLED.I AM NEEDING SURGERY.I CANT GET DONE WITHOUT BILLS PAID AND FOOD IN HOUSE.BUT I OPENED A BANK ACCOUNT.TO HAVE IT SENT THEIR.STILL NOTHING YET.THEY OWE ME JUNE PAYMENT FOR ME AND MY SON.AND NOW...JULY COMING.PLEASE PLEASE HELP **** AM WHO I SAY I AM.ALL MY ID MATCHES.AND ADDRESS ON ALL IT.THIS IS NOT OK THEY HAVE RAN ME IN GROUND.THAT NOT OK PLEASE.....I ALSO DEMAND A APOLOGY. THE SUFFERING HAS BEEN SO BAD SO DEGRADING I TRUST YOU TO HELP ME.WE WILL BE HOMELESS BY JULY 20TH THIS IS WRONG.I AM BEGGING YOU.THEY SHOULD NOT GET AWAY WITH THIS.THANK YOU ******************* ************ THE MONEY IS ME AND MY SONS DISABILITY.
Business Response
Date: 06/28/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *******************. She is concerned about using her Direct Express card and speaking with a Direct Express customer service representative.

I have escalated her complaint to the Direct Express ************************** She will be contacted to assist in resolving her concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered the branch of comerica bank downtown *********** 6/20/24 at 1:50 PM. There was no body to help me for close to 2 hours.Manager was on lunch break from since I entered the branch at 1:50 pm and only re entered the branch 3:45 PM. While I was by myself inside the branch I called the 800 number for comerica customer service and spoke with their phone supervisor. I was on hold for the phone for 32 minutes. 800 number supervisor put me on hold again to call the branch directly. while he was on the phone with counter boy to resolve my issue, ******* manager entered the bank and said I take car of it, they hung up on the phone supervisor. Then ******* said no I am not going to help you and cash your check or remove the hold. I said the other guy on the phone was going to do it why you said you going to take care of it then after making me wait 2 hours. She said because you gave me dirty look when I entered the bank. then she opened the exit door and yelled call 911 . call security , call corporate security to take this person out.
Business Response
Date: 06/28/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *********************. Her concern involves her customer service experience with our banking center located Downtown *********** on 6/20/2024.

I welcome the opportunity to assist her in resolving her concerns.

Please encourage her to contact me at the telephone number listed below. I need additional information from her in order to assist.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From 1/25/2024 to 6/18/2024. Trying to get into my stepfather's safety deposit box. ****** at Comerica Bank at *********************************************************************** will not let me in. I am the Administrator appointed by the Harris County Texas Probate Court and had the documentation to prove it and ****** still won't let me into his box. Some of my family are in financial distress and we are all in emotional distress over the constant delays that ****** and the what she calls the Bank legal department. Even though on line the bank states the administrator has the legal authority to get in the box. We just want to get in the box. If it doesn't happen soon we may seek monetary compensation for our emotional stress this is causing.
Business Response
Date: 06/27/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ***** *********************************. His concern involves gaining access to his late Stepfathers Safe Deposit Box.

We were able to assist by granting ************************ full access to the Safe Deposit Box.

Please encourage him to contact me at the telephone number listed below if he has any additional questions or concerns.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 06/27/2024
***** called me and was able to resolve my issue with the local branch within a couple of days I was dealing with. Thank you ***** and thank you BBB for your assistance in resolving this matter.
*******************************
Initial Complaint
Date:06/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Comerica regarding direct express debit card and I was constantly told money would be returned to my debit card because of fraud and now they tell me they have nothing to do with direct express but its part of their business and they kept saying they were going to escalate my refund but they never did so Im still waiting and thats why Im not opening an account with them because they dont care about their customers
Business Response
Date: 07/01/2024
Better Business Bureau, or Business Consumer Alliance

I am in receipt of the complaint submitted to your agency by Mr. ******************************** complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************************************************************

Meanwhile, I forwarded **************** concerns to Direct Express and been informed that they reached out to him to provide assistance.

Sincerely,
*************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted BBB yesterday June 6 and you responded by telling me to contact Direct Express customer service and I have tried multiple times since my Direct Express prepaid debit card ssa benefits are deposited into on the 3rd of every month. For some reason my card was blocked on May 5 2024. I have called and been on hold 10 times, today I called 5 times. I went to my local social security office yesterday had my ID verified and they removed the block in my card in my presence. SSA agent told me I could access my card and deposit in 24 hours. This morning I used the *** to check my balance and my card was still blocked. I have used my DE card without issue since 2018 I do not know what the issue is. I moved to ********* NC and did update my COA in the direct express app and with SSA . I haven't the means to pay bills or purchase food going on 31 days. I need you to please help me and notify the US Treasury and electronic funds transfer **** as this is a serious infraction I need to purchase my medications asap. My benefits were deposited for this month on June 3 . I don't know if there's a block because I moved or if my has been compromised. If that's the case I need a replacement cards asap Thank you for the help. DL
Business Response
Date: 06/17/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency By *********************************. She is concerned about using her Direct Express card and speaking with a Direct Express customer service representative.

I have escalated her complaint to the Direct Express ************************** She will be contacted to assist in resolving her concerns.

Additionally, she can contact me at phone number: ************ if she has any questions, I would be happy to speak with her.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:05/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Asking for names on checks that were written for 6 months now and have been ignored by multiple bank agents. This is making me late for filing my contractors 1099s
Business Response
Date: 07/03/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *************************. His concern involves a request for photocopy retrieval of check images.

I welcome the opportunity to assist him in resolving his concerns.

Please encourage him to contact me at the telephone number listed below. I need additional information from him in order to assist.

Sincerely,

*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 07/03/2024
I am rejecting this response because: I would just like the check numbers to be sent to me via email so that I may file my taxes. I received a condescending voicemail from an employee at the bank and I do not wish to speak with anyone there at this point. I just want the copies of my check as I have repeatedly asked for which is your legal responsibility to provide for the *** and tax purposes.
Business Response
Date: 07/10/2024
Dear Better Business Bureau,

Respectfully,in order for me to assist ************************* with a resolution to his complaint. I will need to speak with him to collect specific information regarding his request. I also want to ensure his concern is escalated to the appropriate levels of management. Therefore, I will need to know the name of the banker who assisted him with his request.

Please encourage him to contact me at the telephone number listed below.

Sincerely
*********************
Corporate Quality Officer
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Locked my card for no reason and refuse to unlock I getting father behind my bills and they don't care about the ppl that live off disability
Business Response
Date: 05/29/2024
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ************************* is concerned about Direct Express card and speaking with a Direct ************************ Representative.

I have escalated complaint to the Direct Express ************************** He will be contacted to assist in resolving card concerns. His matter was escalated on May 14, 2024.

Additionally, He can contact me at ************* if he has any questions, I would be happy to speak with him.

Sincerely,
********************;
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My government funds were through Direct express SSI/SSA since 2010, then 2020. I reported fraud in 2020 but someone still stole my benefits every month to date by canceling and reordering cards using my personal information without my knowledge. I was ill alot from 2021 til 2023 and in hospice, hospital's straight from December 5, 2022 to February 14, 2024 then incarcerated from April 18,2023 til December 29, 2023 and my funds were used the whole time! Once I finally realized the depts I tried to file disputes to no avail even after the representatives said they saw the suspicious activities multiple times! Direct Express allowed someone to reorder over ******************************************************** freezing my account. I am disabled and basically homeless since 2021! This whole situation has broke my spirit mentally, emotionally, and physically!! I've called Direct express several times a day for the past 5 months to ask about my deposits that don't match my spending charges. I have a witness to verify that I've been struggling with Direct Express to correct and refund my stolen funds due to their carelessness of not properly monitoring my accounts and where my funds went so fast each month for over 2 years!! I am disabled physically and mentally and my health isn't 100%. I lost my apartment, my car, and all my material belongings I worked so hard for. All the representatives I've spoken to over 2 years all couldn't tell me where the remaining funds disappeared to. They allowed someone to transfer money with my card number to a online bank they set up in my name I had no knowledge of!! I was locked out of every single email, app, and phone numbers I had for the past 3 years. I basically am having a nervous breakdown!! If Direct Express would just look and the past statements as gar back as at least 2021, they'll see that my credits don't match transactions. For example (December 2021) the credits were about *****+, but the charges were way less!
Business Response
Date: 05/20/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *****************************. ***************************** is concerned about Direct Express card and speaking with a Direct ************************ Representative.

I have escalated the complaint to the Direct Express ************************** She will be contacted to assist in resolving card concerns.

Additionally, she can contact me at ************ if she has any questions, I would be happy to speak with her.

Sincerely,

*********************;
Corporate Quality Officer
Corporate Quality Process Department
Comerica Incorporated
************
Customer Answer
Date: 05/21/2024
I am rejeciting this response because: my complaint isn't only about cards, it's about missing and stolen funds due to hackers who were allowed to switch cards each month without comerica freezing account for suspicious activity. A representative of comerica told me my funds were on hold for a while for suspicious activity, when I called around March 2023. She said if I identified myself they'd be released, which I did, but never received my funds! None of the bank statements cover the whole month. Which kept me from knowing I received funds at the end of each month as well I want my money refunded asap, please?
Customer Answer
Date: 05/24/2024
I first was admitted to ******************************************* in ***************, Tx on December 5, 2022 for a few days, then transferred to Fortress nursing home in *************** on hospice care. Then I left Fortress to return to ******************** in ***************. Tx, for a few days, then released, but only for a few days, then admitted to St. ******'s in *****, Tx til February 14, 2023. During these months someone ordered card after card from direct express to steal my funds without my knowledge. I was told later that over 25 cards were ordered without my knowledge, to deceive SSO and myself and steal my funds. If Comerica would view past transaction during December 2022 and January 2023 they would see several charges made in ********, while I was in hospital and hospice unable to walk and deathly I'll in ******************, there's no way I could have made those transactions at ATMs and Motel 6 etc....due to my bad health I was unable to keep track of all the illegal actions on my account. Even then **********************/direct express denied my disputes and the suspects continued to steal my funds!! I couldn't figure out how they were stealing it until recently. They used the virtual card on mobile app without my knowledge, plus was locked out of for years!! They had illegal online accounts set up in my name to transfer ACH transactions. I am in DIAR need of a refund. I feel I got taken advantage of in every way as a disabled person . I deserve to have it returned ASAP. I'm currently suffering from a tumor and lesion on my cervix and awaiting surgery and I need a home to recover in. This incident is holding up some critical issues I'm facing now. Please expedite payments? Thank you.
Customer Answer
Date: 05/27/2024
I called to inquire about my bank statements and cards issued from 2020 til 2024 with the same last for digits today and was locked out my account AGAIN after getting account unlocked on May 19, 2024!! This is ridiculous!! Direct Express should've been doing this when the thieves were ordering new cards each month!! I under alot of emotional stress from the ordeal! Also ************** wants me to fill out dispute papers by June 4th and 6th 2024, yet the forms haven't arrived yet and it's been 6 days already! How am I supposed to send them back in time, if I haven't received them in a timely manner??!! This is their way of denying me for tardiness, knowing their in the wrong and don't want to refund my money!! I've filed with Congressman 10th obedient as well now due to all the loop holes Direct Express is doing. I need my reimbursements ASAP not later! I'm in DIAR need!!
Customer Answer
Date: 05/31/2024
I'm sending my jail records to show and prove I was incarcerated from April 18, 2023 til December 29, 2023!! During which my benefits were stolen!!! I need my account credited for hardship issues, until this is settled. I'll settle for $2,500 up front til dispute is settled. I'm also sending the *** envelopes sent to me when I ordered new cards in April, 2024. The card ending in 7943 was issued before in February 2024!! Also the card ending in 8093 was issued in 2022 then again in April 2024! I'm terrified each time that my card will be invalid or compromised! The suspects have been using the virtual card in direct express app, I couldn't access for 3 years til March 2024! There's deposits coming at the end of the months around the 27th that never show on statements and disappeared. My payments had been help for months in 2023 without my knowledge and in March ******************************************************************************************** 9599. I never received! Can I file for the **** insurance offered by Comeria?? Please expedite process? Thank you
Business Response
Date: 06/12/2024
Better Business Bureau,

*********************************' complaint has been forwarded to the Direct Express ************************* (***) for review and handling. Please encourage ****************** to contact the *** by telephone or email if she needs additional assistance. She may reach the ************************* (***) by telephone or email, at ************ or Email: ****************************.

Sincerely,
*************************** ******
Vice President and Senior Complaint Manager
Customer Answer
Date: 06/13/2024
I am rejecting this response because: I've called cardholder group multiple times since 6/1/2024. No answers or responses to my messages. I'm in DIAR need of my refunds. I've been told my disputes were all denied and closed. Yet the letter from CAG said I had til 6/22/2024 to contact them. I haven't heard from Comerica since.
Initial Complaint
Date:05/09/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To provide a comprehensive overview of my circumstances, the predicament originated around September 2023 when, acting as a natural person, I initiated a transfer of 53,00O USD from my Comerica account under misleading pretenses, envisaging potential investment profits with a company identified as Interactive Brokers LLC. The funds were transmitted to the specified merchant through a widely recognized intermediary, Citibank, with the payments processed as a Wire transfers.This is part of the letter I sent to Comerica on April 1, 2024 and have never received any response. I need contact from Comerica on this matter.
Business Response
Date: 05/24/2024
Dear Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *****************************. His concern involves transfer activity on his Comerica account.

We are actively researching and investigating his concerns.

I welcome the opportunity to assist ***************************** in resolving his concerns.

Please encourage him to contact me at the telephone number listed below. I need additional information from him in order to further assist.

Sincerely,

*********************
Assistant Vice President
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 05/29/2024
Comerica bank requested details of wire transfer and I have provided to ****. Original complaint also contains the details. Thanks
regards
*****************************
Initial Complaint
Date:04/29/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I believe my privacy and identity has been violated by this company and Comerica Bank/ Direct ************ services are purposefully withholding my benefits, and will not release the funds entitled to me. The supposed customer service department gave me a defunct email address to send the appropriate documents to unlock my account after I could not verify a physical address, but provided them multiple sources of information to verify my identity including my SSN, Birthdate, and mother's maiden name. I request my funds to be released and mailed to me via paper check to my current address.
Customer Answer
Date: 04/30/2024
I have resolved the issue. Thank you so much for your assistance. I feel much better that there are organizations that help advocate for consumers such as me.

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