Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 10th, 2023: Unlawful counterfeit trade Identity transfer to bank does not match **** and State Taxes. 2018 deposits match identity and deceased file. Current transfer of issuer does not match Identity. Attachments of documents legal preceedings on timeline.
Business Response
Date: 11/20/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *************** I am unable to determine if her concerns involve Comerica Bank. Please encourage ************** to call me at the telephone number listed below. I would be happy to speak with her and assist in addressing her concerns.

**************************************************** Reeves
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Customer Answer
Date: 11/21/2023
I have reviewed the business response and accept this resolution.
In reference to Comerica Bank:
The discovery of intent within 10-day rule is disqualified from appeal.
Thank you for your response.
*******************************
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed complaints against with the bbb over and over the last few years against Comerica **** after being told by several agencies my 20 years of ssi benefits lost are located at an account at ********************** but they always appeared to be lying and trying to conceal my benefits from me. Now I have received an notice dated 10/4/23 from the consumer financial protection bureau enforcement division **************************** ************ and you must reveal the facts about my ssi benefits to me NOW through my bbb complaint and stop lying.
Business Response
Date: 11/20/2023

Better Business Bureau,

This complaint filed by *********************** involves his concerns with the ****************************** (***) regarding his benefit payments. ************** has filed numerous complaints and been informed that he needs to resolve his concerns with the ***. ************** no longer has a Direct Express relationship.

In summary, he has been informed he needs to contact the *** to resolve his concerns. It has been explained to him that Comerica and Direct Express is unable to address his concerns.

****************************************************************;
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***************** ************************ Amount $5,224 Date Assigned Apr 20, 2023 The account was made without my consent or authorization and has caused significant harm to my financial reputation. Despite my persistent efforts to rectify the situation, including MULTIPLE disputes, filing a police report, and submitting an identity theft report, the fraudulent charges has not been removed from my consumer report.Your company is in clear violation of the law. Under 15 USC $1681b - permissible purpose of consumer reports, THE *** CLEARLY STATES:(a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates.Did I give you written instructions to ************ on my credit report?Furthermore, the FAIR CREDIT REPORTING ACT IS USC $1681(2)(a)G) Exclusions from a consumer credit report clearly states:(2) EXCLUSIONS. - Except as provided in paragraph (3), the term "consumer report does not include (A) Subject to section 16815-3 of this title, any-(i report containing information solely as to transactions or experiences between the consumer and the person making the report;Delete the above , this agency is in violation of 15 USC 1681.Once removed from my credit report. Please VALIDATE/PROOF of CLAIM this account
Business Response
Date: 11/20/2023
Better Business Bureau,

This complaint appears to involve a collection / charge off account. I am unable to research ****************** concerns with the information he provided.

Please encourage ************** to contact me at the telephone number liststed below and I will do my best to assist him.

****************************************************************;
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card expired on 9/30/23 My SSDI is put onto this card. I called this business on 9/26/23 to order a new card & have not received it. I did ensure they had the correct address. When I called their number & was not able to speak to a person but to an automated system.they say the card was mailed out on Aug 2nd 2023 This is my only source of income. I have been calling their number several times a day and am unable to speak with a human to located and or order a new card.
Business Response
Date: 11/20/2023

Better Business Bureau,

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************;
******, ** 78729
Meanwhile, I have forwarded this complaint to Direct Express to reach out to the cardholder to provide assistance in addressing concerns.

**************************************************** Reeves
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive social security disability and I get my funds on a direct exspress card and I tried using my card on the 29th of September ******************************************************************************************** given my credit card to anyone now my card is saying invalid and I have been calling direct exspress for 3 days and holding for over 4 hours can't get a hold of Noone I can't pay my bills without my money I need help please
Business Response
Date: 11/20/2023

Better Business Bureau,

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************;
******, ** 78729
Meanwhile, I have asked Direct Express to reach out to the cardholder to provide assistance.

**************************************************** Reeves
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:10/02/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The lady on the phone was very rude. I explained to her that my daughter would translate for me and she hung up on my daughter. That is very unprofessional and a waste of a customers time to call go through all touch tone and then to be hung up by a person.
Business Response
Date: 11/20/2023

Better Business Bureau,

This complaint appears to involve customer service issues. I am unable to locate an account at ********************** with the information provided. Please encourage ****************** to contact me directly at the telephone number listed below. I would be happy to assist him.

**************************************************** Reeves
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
************
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My company, ************************ has banked with Comerica for over 2 decades. In the first week of May, we mailed one of our vendors a check for just under $17,000. Apparently this check was stolen in the mail along the way and the front of the check was altered in design and pay to, with all other info remaining the same. It was presented to ***************** ***** bank, and never endorsed on the back. I discovered this in my online banking center, as the check image did not match my checks. It had been altered, deposited, and withdrawn within 7 days of when I put it in the mail. I filed a police report and a report with Comerica and their fraud department on May 11th. Despite telling me they would handle the issue and escalate it up the management chain to get my funds replaced, they have only contacted me once via email to tell me they were still working on it and would escalate it immediately if they did not get an answer. I sent 4 more emails that all went unanswered. I also made multiple trips to the branch to inquire about an update. I finally got a call from a district manager after waiting 3 months with no contact. I was told that I would not have my money refunded until ***** refunded the money to Comerica. I was also told that ***** already denied their claim saying the check was counterfeit and not altered, and that they had to file a court case against them to try to get the funds back. My accounts and check were written through Comerica, who should be protecting me and refunding the money that they transferred to cover an un-endorsed check to Chase. Furthermore, they have provided no customer service or follow up in the 4 months since filing the fraud case with them. I already had to replace these funds to my vendor back in May.
Business Response
Date: 10/03/2023
Greetings Better Business Bureau,

I am in receipt of the complaint submitted to your agency by *************************** of *********************** I have read the complaint submitted by **************** and determined they are concerned about a fraud claim for a check that was altered.

Check number ***** payable to ************************* in the amount of $16,878.65 was negotiated at ***************** ***** Bank and was paid out of the Comerica Bank account of *********************** on May 8, 2023. A Statement of Fraud of Alteration claim was submitted to ***************** ***** Bank on May 19, 2023 by Comerica Banks **************************** A letter dated May 19, 2023 was mailed to ***********************to inform **************** that the claim could take three to twelve months for the negotiating financial institution to complete. **************** sent several emails to a representative at a local banking center indicating their dissatisfaction with this process. **************** was informed by the representative that Comerica Banks *************************** was waiting on a response from ***************** ***** Bank.

The Statement of Fraud of Alteration claim was denied by ***************** ***** Bank on July 3, 2023. The claim was escalated to Comerica Banks ************************** to determine whether Comerica had the legal basis to file a lawsuit against ***************** ***** Bank for the claim. On August 31, 2023, a District Manager of Comerica Bank spoke with **************** to inform them of this. After further legal review, it was determined that Comerica Bank did not have the basis to pursue the matter legally based on the terms and conditions cited in Sections **** and 2.20.02 of the Business and Personal Deposit Account Contract. A letter dated September 28,2023 was mailed to inform ****************.

For your review, I have attached the letters mailed to *********************** as well as the Business and Personal Deposit Account Contract.

Please encourage **************** to contact me at ************** with any questions. Please let me know if you should need additional information.

Sincerely, *************************, Compliance Specialist, Corporate *************************** Comerica Incorporated
Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************. I was a Comerica customer for several years and closed my account last April. My acct number was # **********. my wifes social security check of $733.00 has been a direct deposit into our account for several years. When we changed banks we figured that the account from social security would suspend the account until we made the bank changes. we finally talked to an agent for the social security department recently and was told Comerica Bank has been cashing the checks. We received no notice from this bank and did not know this was taking place. Comerica bank has been cashing our checks for several months now and we have no idea where the money is. I will not go to the local branch as the manager there is not to be trusted. this is why we switched banks. Please can someone look into this.
Business Response
Date: 09/19/2023
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ****************************** It appears ******************** is concerned about his wife's social security payments.

I would be happy to speak with ******************** and his wife to assist in resolving their concerns. I may not be able to speak with ******************** concerning his wife's account, if he is not on the account with her.

Please encourage ******************** to call me at his earliest convenience. I can be reached at ************ if he has any questions, I would be happy to speak with him and his wife.

*********************************************** ******
Vice President and Senior Complaint Manager
Comerica Incorporated
************
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec of 2022 I made some deposits to Comerica Bank, days went by and funds were available. when I try to login on the website of the bank I was not able. I call and I find out the my account was flag for fraud. they ask me for a notarized affidavit to verify my identity. which I did and drop it off the the ****** ** branch. they said the funds are going to available the following day. its been 6 months already and nothing. every time I call the ask me for more affidavits and bring copies of the deposits. I can't since I don't access to online banking. I want them to close the account and refund
Business Response
Date: 09/20/2023
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ************************************ It appears ************************ is concerned about accessing his online account at **********************. In order to assist him with his concerns, a Comerica Representative will need to speak with him.
************************ can call our *************************** at **************. A Representative will be available to assist him Monday through Friday from 8:00 AM through 9:00 PM **************** Time and on Saturday from 8:00 AM through 5:00 PM **************** Time.

Additionally, ************************ can contact me at ************ if he has any questions, I would be happy to speak with him.

*********************************************** ******
Vice President and Senior Complaint Manager
Comerica Incorporated
************
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comerica aka distributer of social security debit card will not replace my benefits in full that were stolen off my card in May and continue to ***** provisional credit and take it back even tho I have provided proof was incarcerated when the $ was spent. My public defender also called on my behalf. They claim they reimburse me745$ out pf1153 but took back600 out my July check
Business Response
Date: 09/19/2023
Better Business Bureau,

Direct Express is a program of the **** ********* ****** of the ************** and therefore is outside the mission of the Better Business Bureau.

Cardholder satisfaction is important to us as evidenced by the program's 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling ************ and they will be happy to work with the cardholder to resolve their issue.

Please note that I have forwarded ******************** complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. It is my understanding that ******************** concerns have been resolved.

********************************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated

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