Business Profile

Bank

Comerica Bank

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am launching a MAJOR complaint regarding my Comerica bank account. This has been a massive stressful and inconvenient situation for me. I still have remaining balance of $10,000 or less in the account that I have not been returned to me. Spoke with a bank lady on this matter already a million times and still has not been RESOLVED. I have important expenses and *************** to attend to with these funds and it has been GREATLY delayed and causing so much stress on my part.Account - **********. (Checking) AG 1 Technologies Routing - *********. I cannot also access my account NUMEROUS times ******************** (via e-mail *********************** to resolve and expedite this issue. I need great assistance on this matter at once since it's taking so long. I need a proper remedy method to receive the funds in cash or check.Requesting assistance on this refund immediately and ASAP. Thank you
Business Response
Date: 07/25/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ********************************** ************************ is concerned about an account he opened at **********************.
Upon receipt of his complaint, I consulted with our Fraud Investigation Manager who provided the following response:
************************ maintained a Business Checking Account ending **** in the name of ***************************** DBA AG 1 TECHNOLOGIES.
Due to concerns about the account activity, our ****************************** closed the account on December 17, 2020 in the amount of $14,675.86. The cashier's check was mailed to ************************ at the address of record. The check was negotiated January 14, 2021 at Fifth Third Bank.
Our Fraud Investigation Manager indicates that there is no record that ************************ called Comerica since the account was closed in 2020.

Please encourage ************************ to contact me if he has any questions. I would be happy to speak with him. He can reach me at ************.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:06/26/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a ************** franchisee. I have an SBA loan through comerica. It has been the most unorganized unprofessional experience Ive ever had. They have been unable to provide transaction history in my loan unless I personally go in and request in then have to wait weeks to receive it. For the last year starting January 2021, I have been receiving late fees on every single bill. Every month its promised that it was a system error and its going to be resolved. And then I have another late fee the next month. I spoke with the vice president of SBA loans (********************) and he was indirect, non transparent, uncommunicative, and did not solve me issue. I have been in contact with my personal loan agent (*************************) who is the vice president of business banking and she has solved nothing as well. She has promised that this system error will be fixed on numerous occasions and nothing has been resolved. I have never made one late payment on any bill. I have reached out to customer service and have done anything in my power to get the issue resolved. The bare minimum of working with a half a million dollar loan should be able to track your transaction history and get correct bills every single month. Im nervous that when these people leave and Im at the end of my loan Im going to see numerous late fees on there (which ****** has assured me wont happen). Its been an absolute shame of an experience and a terrible experience with comerica bank as they are a preffered lender for my business. I hope someone can reach out to these folks or do whatever it takes to help me get this resolved. I want to be contacted by anyone and everyone that is a high up supervisor that can give me some clarity and accurate answers for once. I do not want my information posted on here but I have 8 bills with late fees on them
Business Response
Date: 07/25/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by **************************** His concern involves his *** Loan.
Upon receipt of the complaint, I escalated his concerns to the *** Department. It is my understanding that he has been contacted to assist in addressing his concerns.
I would be happy to speak with ****************** if he needs assistance. Please encourage him to contact me at ************.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 08/02/2023
I have reviewed the business response and will be contacting *****. Because the the amount of time it took a establishment to solve a probelem(6 months) is absolutely ridiculous. Also the fact that I cant receive a statement like every other bank provides is ridiculous as well. Thank you
Initial Complaint
Date:06/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Lied to about a payment amount and being caught up to get a call a couple days later that we arent -Took two payment when they werent supposed to and over drafted the account -Rude to my husband when he voiced his unhappiness with the company get hot attitude and was blamed instead of helped -Cannot verify who I am every single time I call for olb yet they can very me In a breach -Never get into account -Never got a hard or check after multiple request -Mad it very difficult to get the money I am paying more to get out of my loan and more monthly interest because how horrible this company is
Business Response
Date: 07/25/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ************************************ Her concern is regarding her checking account ending 6445.
I reviewed her account activity. The account was charged off with a negative balance. It appears ************ is stating that she believes her account was debited in error. In my review of her account, I was unable to confirm any of the fees or transactions were a result of a bank error.

I would be happy to speak with ************ about her concerns. Please encourage her to contact me at ************.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 07/26/2023
I am rejecting this response because: once again with my prior response I can never actually talk to anyone about my problems with this bank. The number you provided continuously says unavailable or all line are busy. This go to show its impossible to actually get help from this bank.
Business Response
Date: 09/19/2023

Better Business Bureau,

*********************************** is concerned about her overdrawn checking account. **************** account was overdrawn due to a loan payment she authorized in the amount of $243.25. ************ received benefit of this payment since it was credited to her loan. Subsequently her account was closed with an overdrawn balance of -$299.84.
************ can contact me at ************ if she has any questions, I would be happy to speak with her and address any concerns she may have.

*********************************************** ******
Vice President and Senior Complaint Manager
Comerica Incorporated
************
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 3 2023 made two deposits property endorsed to me they are the first deposits on the account. They wrote me two letters only nothing else have I received from this bank they can say they did but I have paperless documents meaning I can only see my documents only online as I requested so I don't miss any mail. So I have come to find they had disabled my debit card and my online access after weeks of calling them over and over again they are asking me for an affidavit that I had permission to cash the checks they was never returned unpaid or fraudulent so I don't see what the problem is to release my account I'm responsible for anything I place in my bank the legal department is asking me to sign something I have no issue they can draw up a letter affidavit and I will sign it close my account and never bank with them again making me feel like a criminal. I discovered all this was going on after returning from a family funeral I was attempting to transfer my retirement deposit to Comerica and discovered I was locked out. It's discrimination on their part and it's unfair it's well o er 90daus to hold my funds I am facing eviction from my home and repoing my car I full time care for my mother losing my car will cause great hardship and medical issue my mom will be facing due to the bank trying to steal my money on some strange abandoned law for banks. I ask that they write up the affidavit I will go into local branch and sign it for them to release my funds immediately.
Customer Answer
Date: 06/22/2023
I contacted bank again and I feel more lies are being told me I asked them for affidavit the legal department was going to draw up inside the bank from legal department this fraud department they continue to refer to the department that is handling my account is never in office and they have no clue as vto wait I'm talking about of calls are recorded how come no one is listening in because it really ****** one in any bank has a clue as to what I was told to go into the bank to sign let alone how can a big bank not know basic fraud protocols
Customer Answer
Date: 07/20/2023
I was recently told by a banker in the bank where I opened my account that the hold will be forever I basically will never get the funds.. me being a private investigator I normally thought the process of a investigation is to prove thier is fraud happing with the check prove it was not endorsed to me. I can understand if the endorsement was from a family member I could contact them but this is a job demolition clean up the people are long gone from that job site I made the deposit in April they should have tried to reach me right away instead they decide to cut off my debit card cutoff my online access lie and tell customer service agents to lie I sent affidavit to the fax number. To later find out from another customer agent they have no fax number I was given a fake line to fax to and over ten customer service agent have told me more lies to buy time. I told them look if it's fraud ok send me back the checks I will deal with it but making me. A criminal is not ok. The checks have cleared and they are acting like I did something it's not right it's been over the waiting period I have offered to sign whatever to release my fund in which I have employees that I owe over half that deposit to they signed off on the check pay to me I have no fraud track record ever. The banks are being discrimination concerns for me at this time I want to shut the account but they are not allowing that either they have made it to where they keep my money and I refuse to stop fighting for what's mine this bank is about stealing from their customers and many of the customer service reps also thinks it's wrong as well. Fraud department asked for a affidavit I ask the lady on what does it have to say she replied I don't know because fraud department never told her. I'm sure am not alone I'm this but I will not stop until they release my funds
Customer Answer
Date: 07/20/2023
To know this bank is acting the way they are treating me as a customer like a criminal on cleared checks. Making up lies telling me wrong Information after I have contacted other banking business and I was told they just need to draw up a affidavit to state iam fully responsible for the clear checks that's all that is needed for me to unhold my funds tells me they are thieves.
Business Response
Date: 07/25/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******************************************** Her concern involves two deposits to her checking account ending 3946.
Upon receipt of her complaint, I consulted with our Fraud Investigation Manager. It appears there is concern about the collectability of the checks ************************** deposited to her account. ******************** has asked her to provide additional information.
I would be happy to speak with *************************** Please encourage her to contact me at ************.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 08/03/2023
I am rejecting this response because:
I was recently told by a banker in the bank where I opened my account that the hold will be forever I basically will never get the funds.. me being a private investigator I normally thought the process of a investigation is to prove thier is fraud happing with the check prove it was not endorsed to me. I can understand if the endorsement was from a family member I could contact them but this is a job demolition clean up the people are long gone from that job site I made the deposit in April they should have tried to reach me right away instead they decide to cut off my debit card cutoff my online access lie and tell customer service agents to lie I sent affidavit to the fax number. To later find out from another customer agent they have no fax number I was given a fake line to fax to and over ten customer service agent have told me more lies to buy time. I told them look if it's fraud ok send me back the checks I will deal with it but making me. A criminal is not ok. The checks have cleared and they are acting like I did something it's not right it's been over the waiting period I have offered to sign whatever to release my fund in which I have employees that I owe over half that deposit to they signed off on the check pay to me I have no fraud track record ever. The banks are being discrimination concerns for me at this time I want to shut the account but they are not allowing that either they have made it to where they keep my money and I refuse to stop fighting for what's mine this bank is about stealing from their customers and many of the customer service reps also thinks it's wrong as well. Fraud department asked for a affidavit I ask the lady on what does it have to say she replied I don't know because fraud department never told her. I'm sure am not alone I'm this but I will not stop until they release my funds

To know this bank is acting the way they are treating me as a customer like a criminal on cleared checks. Making up lies telling me wrong Information after I have contacted other banking business and I was told they just need to draw up a affidavit to state iam fully responsible for the clear checks that's all that is needed for me to unhold my funds tells me they are thieves.
Customer Answer
Date: 08/09/2023
I know the ***cks cleared long ago itis not about anything but discrimination based of them not trusting their customers they ha e had the ***ck long enough to know if their is a fraud type situation but they just refuse to believe in their customers so they put me through all this I am not a criminal I have a small business in construction cleanup. I have explained this to them thousand s of times as they keep giving me different excuses over and over again from all departments I spoke to the fraud department I was told to sign a affidavit that state that I take full responsibility for the ***cks I have no relationship with the client that sign over the ***cks to me period they was given over 3 million dollars to move from Amazon and they didn't have any time to waste during their move so they signed it o er to me and I deposited these ***cks they are millionaires why would I not trust them I would be crazy to not accept this for a payment for my services. I explained this then I was told by legal and fraud department to come into a branch so they can draw up a affidavit for me to sign in order to release the funds since they cleared months ago. They ***ck are good and it's my bank that has no trust in it's customers am not trying to commit fraud by any means I'm glad they held it til it cleared I got this letter and assumed they will release it by the 12 of April. I want the ***cks back if they don't want to cash them for me I requested they just send me a substitute *** k refund close account something and yet they wanna keep referring me to contact a department that don't understand the situation I cannot produce the other signers they sign it over to me and that is all she wrote I can't do anything more by lose my car lose my home and my small business is losing out as well due to the returning of bills I had setup to take from taking funds out of my account which has been block and I'm facing so much bad luck from my bank treating me.like a criminal last teller had the nerves to tell me it wasn't written out for you to cash and my account will be hold forever. If I'm correct customer service agent cannot tell me such things I waited long enough I am willing to sign whatever documents that states I take full responsibility how can that not be good enough to release my funds it's all bad how they are treating me and how my life has turned upside down when will the bank be on a customers side for once
Customer Answer
Date: 08/09/2023
The fraud department has lied the customer reps lied the branch where I opened my account even lied to me everyone has no clue why this is happening I even had agents tell me the money has been cleared has been paid. It's been since April my god for them to say it is not gonna be collected on its already been collected and it's available on my account every time I call so if that is the issues then they really need to release my funds right away is the hold is based on if the *** k will be paid. I have a life and business to run and am looking at becoming in the streets homeless am behind of rent because I had been hospitalized for my anemia. Like I said the bank needs to get it together and believe in their customers it's unfair if I could reach those folks I would have been done that for the bank but this situation it's not gonna happen I already explained that and I was told to go in a sign bank affidavit saying I take full responsibility of anything I deposited.am tired of the games the lies and the runaround I know the law I guess next step is a releasing my funds or I will file for further legal filings. I have had enough talk must show customers appreciation one day I feel like my bank is robbing me
Business Response
Date: 09/19/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ******************************************** ************************ is concerned about an account she opened at **********************.

Comerica's Enterprise ***************************** is handling ****************************** concerns. The Representatives have explained to ************************** the documentation she needs to provide to the Bank.

Please encourage ************************** to contact me at ************ if she has any questions. I would be happy to speak with her.

*********************************************** ******
Vice President and Senior Complaint Manager
Comerica Incorporated
************
Customer Answer
Date: 09/19/2023
I am rejecting this response because: because it's unfair I have to go through this from my personal bank I no longer want to do any type of business with this bank I went into my branch and spoke to tons of employees who agree that this is ridiculous to be holding money that has cleared over five months ago. So basically the insulted me by underlying and calling me a theft I requested my account to be closed they said they. Will look into the account the branch manager and said he would be contacting me he never did and I bet he never looked into anything the banks issue is this how do we know they endorsed these to you ? What kind of bank is going to accuse their customers to be liars oh Comerica Bank they have so many bigger problems to deal with they want to harass me and start to be racist and discriminateing against me for making a deposit in which a customer paid me the way the saw fit for their situation these have not been returned there's nothing fraud going on except by the bank holding my clearly cleared funds causing me to face losing my truck for work cause I was planning to pay the crew that help on this job am facing issues on a business level because of this discriminateing bank issue I feel like I got robbed all the lies and redirecting me to do thia do that is part of how they try to blow off their own customers I would not put my self in a position to be in any kind of trouble I have no criminal history trouble no fraudulent issues ever in my entire life until this bank I really thought it was going to be a great bank but now I see why everyone said be careful thia bank is a fraud just close account acc hand **** my cash and i will be fully responsible doe my account i have done nothing wrong. This is not ok and I guess the next level is I guess court
Customer Answer
Date: 09/19/2023
This is based on a 7thousand dollar. Available balance in my account they will not release
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All my banking information including debit card social security dl etc was stolen. They got ahold of my PIN number and did over 10k worth of withdrawls. I informed them of this. Was basically told it was my fault and refused to reimburse me the money. I am upset because someone stole everything out of my purse. There is cameras on atms. If they actually did an investigation they will see it was not me nor did I give or authorize anyone to use my card. I also filed as they used Zelle to send another 10k to people I don't even know. I'm currently waiting the for the out come of that dispute. I had to take all phones iPads to be cleaned and checked before they would give me access to my own account, which I did as that's a lot of money someone stole from us and the only response was it's my fault. Like yes I asked for someone to steal my information and steal money from my family. They are the ones that are suppose to protect it. Then when things like this happen they blame you. That's not right or fair. My family should not have to go without because someone stole my stuff. I should should be refunded everything they stole. I worked my **** off to earn a living for someone to steal it and it's insulting to tell me it's my fault. After everything I just went through and going through that's what you tell someone. I've been crying for days. I withdrew a lot of our money and left some to pay bills etc but if they don't do the right thing I will look for another bank as I have a lot more to deposit but if they aren't going to protect my money why should I stay with them and pretty upset with them telling me it was my own fault for having my things stolen. Then to go have all phones iPads etc cleaned out before they give me access to my own account. Not right and just want my money back.
Business Response
Date: 07/25/2023
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Ms. *************************************** Her concern involves a Dispute Claim she opened for transactions that posted to her checking account.
I have been involved by our ************************ that ************ has been contacted on the status of her Dispute Claims. If ************ needs additional assistance, ************ can contact our *********************** at ************. Representatives are available on Monday through Friday from 8:00am - 9:00pm EST and Saturday from 8:00am - 5:00pm EST.
Please encourage ************ to contact me at ************ if she has additional concerns she would like to discuss. I would be happy to speak with her.

Please let me know if you should need additional information.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 07/26/2023
I am rejecting this response because: I have called and given them all information and they deny any wrong doing. This isn't fair to us. Someone has stole our information and they refuse to do anything. Not even to give us back half or refund fees nothing. So we will be looking for another bank to transfer to as we no longer trust them.
Customer Answer
Date: 08/18/2023
After all this they forced us to close our account by august 10th without giving any explanation as to why they were closing our account with no bad history with them without even having an overdraft fee. So we to find another bank by august 10th. To me that sounds like retaliation for filing the complaint as we did nothing wrong. But that's fine I wouldn't recommend that bank to anyone anyway.
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud by them taking a false representative *********************************** ********* and not redoing my account holding my funds for 7 months now in being rude in hanging up on me and not letting me file
Business Response
Date: 07/25/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by **********************************

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************************************

Meanwhile, I forwarded ******************** concerns to Direct Express and been informed that they reached out to her to provide assistance.
Please encourage **************** to contact me directly if she has questions. I would be happy to speak with her.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Customer Answer
Date: 08/05/2023
I have called the business multiple times they have not responded I have left several messages I did not except there response in I have there call history
Business Response
Date: 09/19/2023
Better Business Bureau,

Direct Express is a program of the **** ********* ****** of the ************** and therefore is outside the mission of the Better Business Bureau.

Cardholder satisfaction is important to us as evidenced by the program's 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling ************ and they will be happy to work with the cardholder to resolve their issue.

Please note that I have forwarded this ****************************************** complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.

Meanwhile, please request that **************** contact me at ************ and I would be happy to speak with her.

********************************************** ******
Vice President and Senior Complaint Manager
Corporate Quality Process Department
Comerica Incorporated
Initial Complaint
Date:05/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This bank took possession of my Child support payments for 8 weeks in the amount of $1800 and will not produce the funds on demand, to me, the account holder.
Business Response
Date: 05/30/2023
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ************************************

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************************************

Meanwhile, I forwarded ******************** concerns to Conduent and been informed that they reached out to her to provide assistance.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
Initial Complaint
Date:05/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A company erroneously took $34.95 off my debit card, and I filed a complaint with the bank, to place the money back on my card. But instead, the bank removed the money from my card, again. I want the money put back on my card, because the company that initially removed it, did so in error. This is the second time in two months, the money has been a minus on my card.
Business Response
Date: 07/25/2023

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by ****************************

This complaint involves a debit card that is not managed or serviced by Comerica Bank.

This complaint should be directed to:
CONDUENT
*************************************************************************

Meanwhile, I forwarded **************' concerns to Direct Express and been informed that they reached out to her to provide assistance.
Please encourage ************** to feel free to contact me if she should have any questions.

*********************************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:04/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to link my debit card to my savings account at **********************. I have called on 3 occasions during business hours with no luck. At this point the customer service is awful.
Business Response
Date: 06/06/2023
Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Mr. **************************** HIs concern involves accessing his savings account by his ATM card.
It is my understanding that his concern has been resolved. I would be happy to speak with ************** if he has questions or additional concerns. Please encourage ************** to contact me at ************ if he needs assistance.

Please let me know if you should need additional information.

Sincerely,
*************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************
Initial Complaint
Date:03/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3-28-2023 I went into the Comerica Bank at ******************* to exchange some ************* pieces for paper currency. The teller did the transaction for me within 5 minutes and I walked out. About an hour and a half later the bank manager called me and told me that they do not accept $0.50 Piece and I had to come back and give them their money back. I asked her why they do not accept ******** currency And she said that we do not accept $0.50. I said your teller did and we completed the transaction. She said that I had to come back. I told her that I was working with unable to come back that day. So after a long conversation in which she could not explain why a bank will not except legal ******** currency I said I would come back the following day and she agreed. About 10 minutes later she called back saying she was going to debit my account because I could not make it in that day . I find this totally unacceptable. I called the Comerica Bank on ************* north of five mile and and the young lady there named ***** said yes they do take ************* pieces and sell them. I called and talked to a customer service rep yesterday march 29th And she said yes they do accept $0.50 today the customer service rep called back saying no they don't accept $0.50 and that there is nothing I could do about this. I do not feel that this bank manager can make me feel like a ***** after we completed a transaction and tried to debit my account for something that was already completed. It is not my fault She did not train her associate properly and it's not my fault that she could not wait until the following day. I would like some kind of compensation for this inconvenience of having to drive back and forth from that bank and to another bank to exchange these half dollars And for them making me feel like they're accusing me of stealing. I can screenshot the phone calls from the bank if you like I can also screenshot the voicemails left from the bank manager. I. I feel this is no way to treat a customer that's been banking at that building since I was 16 ********************************************************************************************************************************* very very very poor customer service.
Business Response
Date: 06/06/2023
Mr. *******************

Better Business Bureau,

I am in receipt of the complaint submitted to your agency by Mr. ******************** His concern involves a customer service issue he experienced at his local banking center.

I would be happy to speak with ************** if he needs assistance. Please encourage x** to contact me at ************.

Please let me know if you should need additional information.

Sincerely,

*************************** ******
Vice President and Senior Complaint Manager
Corporate **************************
Comerica Incorporated
************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Comerica Bank is BBB Accredited.