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Business Profile

Beauty Supplies

RichGirlCo LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for products online from the business and did not receive the products. Its been over 4 months and still no resolution. I attempted to contact the business and no contact number or email is working,

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on October 24 with an expectation of delivery within two weeks. Over a month later and NO update on order it hasnt even been shipped out despite emailing Rich Girl Co several times for updates . This is a pattern with this company, im not sure why she continuing to sell products if she cant fulfill the orders. Rich Girl Co is active on social media but non response to customer inquiries. Im beginning to think im a victim of a scam or money scheme.

  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order July 28th, with the intentions of getting my product in 7-14 business days like stated. I still haven't received my edge control products. I have sent multiple emails to them. Someone mentioned sending back my shipping for taking so long I never got that back or the product. I have sent over 10/1 emails. I have gotten that 1 reply. I really love this product, I was willing to wait a month like I did before even, but 3 months is obsurd. I believe this is happening to more then just me and it is sad. They take the money without the product being made. I tried to find their page on Instagram and it's gone yet again. The last time this happened their page disappeared..then it happened again. The page is gone. So I can't complain on their page or on a status. I need help...please if I can get my product within a month even I'll be happy. I have attached the only email I received from them after trying to contact them after multiple attempts

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this website almost a month ago order number 8188 its definitely a scam I have sent 3 emails and still have not gotten a response she continues to advertise on instagram people like this need to be stopped they advertise and just scam you out of your money

  • Initial Complaint

    Date:06/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product in december 2023. I have yet to receive my order or a refund despite several unanswered emails requesting one or the other. Others whove ordered after me have received their orders and Im still waiting. Approximately 7 months later.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially ordered several products January 2023 from a sale they were having I never received my products due a system issue nor did I ever receive a refund after reaching several times I left it alone fast forward to October I ordered again and November also as of today I havent received any products or refund I have several emails and interaction with the owner who eventually blocked me and told me to get over it I was notified this has happened to hundreds of people

    Business Response

    Date: 03/14/2024


    This customer became upset when I blocked her from my personal page after she voiced an opinion. Regarding the refund issue with **********'s beyond my control, a point I've communicated to her and others awaiting refunds since October. As a business owner, I reserve the right to refuse service and maintain boundaries between my personal and professional life.

     

    We have plenty of others who have gotten their orders and are happy with us and we will continue to prevail and work through all of our kinks ! 


  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased item on website 12/8/23 . Order has not been sent as of today. ******************** listed as owner have been scamming mass amounts of people with her website. She isn't sending out orders nor responding to calls or emails. She blocks you when you ask for products or refund. She have been doing this per social media post for over 1 years.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order 1/25/23 receipt # ****-7976 Order #***** 3 extra strength sku. Never recieved

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this business on Black Friday. I have not received this order. I reached out over 5 times trying to get information about my order and the business ignored me every time. There is no way to process a refund either. They just stole my money.

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product in April 2023. Never received it. The shipping label was created but the product was never even shipped. I made over a dozen attempts to receive the product. Still didnt receive anything. So then I made many attempts for a refund and it resulted in getting ignored after I told my order number. Then she deleted my comments and blocked me on all social media. I dont appreciate being scammed.

RichGirlCo LLC is NOT a BBB Accredited Business.

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