We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

RichGirlCo LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Rich Girl Company on August 26, 2023. I have yet to receive my order. I have reached out several times through the provided emails and I also contacted the number that was provided to no avail. I haven't heard anything back, but she's back posting on Instagram saying she shipping out orders same day, but she will not respond to me. I believe this is a fraudulent company. I am not the only one that it has happened to. She has resulted in hiding comments about orders not being received. People are taking a chance at spending their money on products that they may never get.

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 8/24/2023 in the amount of $60. Received an email 8/29/23 that the order was shipped and it included tracking information for ***** I know that it usually takes time to get orders from them because I have ordered before. I never received the order and now the tracking number is not trackable on the **** site. I have emailed two different email addresses about my order and submitted an inquiry on her website. No response was ever received. Definitely not a good experience with this business.

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an on order on 07/14/23 & I have yet to receive my order. My order number is *****. Ive emailed countless of times between sending messages through the website & direct ********* get no reply. Well one message I sent did get me a tracking label created, which it was created on 08/22/23. It is now 09/21/23 & the tracking information still shows that the carrier hasnt received the products. I paid $117.50 for the products. I emailed the owner on 09/21 to which she emailed back quickly saying she was sorry & would refund me. As of today 10/04 I have yet to receive my refund. I emailed her again on 09/28 asking when should I receive my refund & havent gotten a response. I recently checked the **** site & the order is no longer trackable but through the companys website **** is still waiting on the items.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 14, 2023 in the amount of $48. They claimed to have shipped the order on July 27, 2023 but the order never arrived. I sent an email on aug 9th as well as the 10th to their email listed as ******************************* and they never responded. The money was taken on July 14th. I ordered their coconut shampoo, hair growth oil as well as their luxe butter. I just want my money back as this point because they are unprofessional and I honesty beginning to think they are a scam!

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 6/24/2023. I finally received my order on 7/24/2023. However, it was not the correct quantity. I received (2) instead of the (3) that I purchased. I reached out to the company on behalf of the issue and have not heard a response. I have left several and have not heard back. As well as my second order placed i have yet to receive it. I have attached photos of my transactions to litigate my case. I am not getting a response from the company and would like assistance in getting their attention in regards to my issue and resolving the matter professionally

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased 4 orders in the month of April 2023 from the small business by the name of **** ******** by ******************** and only received one of my order over a month ago and nothing sense April 22nd label was created for all orders. I was refunded by cash app for the 3rd order by the remaining 2 big orders made by my bank I received nothing. I have been awaiting over 3 months for response from this owner ********************. I attempted many times to reach out to the owner despite the owner messages saying the packages would update soon. I was given not estimated date and none of the products purchased from this owner was in pre-order. I had no other options after many attempts of automating messages and ignored after some time by to file dispute with my local bank. The despite is till pending investigation with my bank til this date brigade I waited a filed given this person my trust they would ship out my packages. I ordered the remaining 2 orders I hoping to get refunded now for, which on same day a similar time frame on April 14th, *********************** the amount of $316.00 at 1:00 pm for 28 bottles of extra strength hair oils and ******* butters receipt number 1749-3357. The second order in the amount of $91.00 for 10 extra strength hair oils on April 14th 2023 receipt number 1164-9070. I am writing to get refunded or products I order but a resolution in the end. The owner continues to ignore many other like me and start more big sales without any care about the existing customers who havent received any thing sense April 15th date orders placed of this year and remains on label created sense April 22nd unchanged despite the owner posting in her business page to message her. The business is committed to shipping with **** business days but extended longer many times over, by June 8th.The tracking numbers are posted below with labels created and do not move. Order#: ***** tracking#: ********************** Order#: ***** tracking#:9400111206214760793178

RichGirlCo LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.