Complaints

This profile includes complaints for Chellecomm, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chellecomm, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chellecomm, LLC

  11910 Greenville Ave Ste 350 Dallas, TX 75243-3869

• 

  Chellecomm, LLC

  2123 Cutting Horse Trail Frisco, TX 75036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* contacted me and wanted me to switch to their credit card processing system under false pretenses. I allowed them to send me the equipment, stating I could refuse delivery if I changed my mind, but my worker did not realize was the package was and signed for it when it arrived. During that time and afterwards, I tried contacting Chellcom to get a better understanding of what they would be providing. They did not respond to my calls in a timely manner and the 14 day period to cancel the service elapsed. I got charged ($495) for ending the lease agreement early, even though I didn't use the equipment.

  Business Response

  Date: 05/29/2025

  Chellecomm disputes that this customer was misled in any way. To the extent he wishes to seek a refund relating to the cancelation of his equipment lease, he should contact the equipment leasing company.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by stripe over some possible refunds for merchant services. At this time I did not have any devices that I was taking payments with and told them I needed a device but wanted one linked to my invoicing software. They told me they had such a device and would have someone from sales call me. When they did we discussed the purchase/lease of the device and all necessary fees. I asked them I know at least 5 or 6 times during the conversation what the cancellation fee would be if I decided to cancel. Every time they told me it was $295, not NO LESS THAN $295. So i spoke to the processing company then and got the information for the processing fee costs. They told me the processing fees would be .10 + 1.5%. When I look at my statement there are fees higher than that and not for **************** cards. Also, I am being charged for premium merchant portal access, a monthly software fee, and a monthly basic service fee. This company is very predatory with their fees. I have uploaded highlighted portions of my statements showing several arbitrary fees that they never mentioned. I have switched to a different processing company who is about $75 a month less and will be saving me about $100 a month in processing fees as well. This company (Chellecomm) needs to change their ways and stop taking advantage of new, small businesses.

  Business Response

  Date: 03/31/2025

  Chellecomm reached out directly to this merchant and all issues have been resolved. 

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a bill of goods. All lies so far. Received the call to send over current supplier information and was told that my total bill would not be over ****** and it is actually more than my previous supplier. Along with that I am now charged for the machine cost also for a monthly fee of ***** times 2 machines with extra charges on that as well. I am told that I am locked into a 4 year contract that I cannot get out of. Also told that it was not different companies that it was all inclusive and all just one company called ****************** Promises to call you back but still have not received a call after 2 weeks. Told not sure what the supervisor's name is. This is why credit card companies have such a bad name due to scammer companies like this. other names they go by are ( CLOVER , FINOVA CAPITOL, FDMS {FIRST DATA MERCHANT SERVICES}, AND PAYANYWHERE). Even worse the machines have not even function correctly since we received and the old machines we were told they would send call tags for them but continue to give excuses.

  Business Response

  Date: 03/19/2025

  Chellecomm contacted this merchant directly and the dispute has been resolved. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ********* uses deceptive practices, calling and saying that they were with my current processing provider and that my rates were to high. I should of known better when they needed me to email them a copy of a statement. Then I was told that if I didn't want to continue using the terminal I could cancel at anytime and all I would need to do is send the machine back. Now I find out I have to pay $295 to cancel. I was able to lower that from $750.

  Business Response

  Date: 02/13/2025

  Chellecomm apologies for any confusion that was created during the call. While Chellecomm believes a termination fee is technically due, in the interests of resolution, Chellecomm is closing this merchants account and will not charge a cancellation fee. 

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companies telephone personnel have contacted me pretending to be working for our merchants services provider ***/**** about changing our processing fees and erroneous billing occurring, when in truth they are attempting to change our processor to their company while pretending to be ***. I have called their company direct and nothing was done.I do not give them permission to access, alter or change our processor or information at anytime.They called from ************ and I called one of their offices at ************

  Business Response

  Date: 01/23/2025

  Chellecomm apologizes for any confusion created by its representative or any inaccuracies in information that was conveyed. Chellecomm is looking into this matter and will provide corrective action and/or additional training as needed to address this situation. Chellecomm has also added this merchant to its Do Not Call list. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Chellecomm about 9 months ago after a very misleading phone call from them, claiming that QuickBooks "worked" for them and they were doing an audit to get me money back along with a WAY better deal going forward. I was told to send over check stubs, etc. I was told there would be no extended contract. After docusigning the contract it never directed me to initial where the contract states an early termination fee will apply. SO I DID NOT INITIAL. After months of charging me monthly fees on top of fees, along with 4% directly from my clients cards I decided to cancel this mess. They then hit me with a $795 termination fee and claimed since I signed where terms and conditions apply I owe them this. No where in terms and conditions does it state this dollar amount. Not to mention they hid the terminology for termination fee amongst hundreds of words in the smallest print possible. This company is a scam and absolutely should be refunding my small business the $795. They are thriving on lies, and misleading business owners who don't fully understand the processing game. They are very pushy and will say anything to get you to sign before understanding. I also have been told what they are doing is not PCI compliant which puts all businesses at risk.

  Business Response

  Date: 10/11/2024

  Chellecomm has been unable to identify this merchant in its system with the information provided. If additional identifying information is provided, Chellecomm would be happy to address this matter further.

  Customer Answer

  Date: 10/15/2024

  I am rejecting this response because:   

  **** ******* owner of ******************** is my info and I have been dealing with your team for the past 9 months. You are currently STILL charging me a lease amount for the machine I sent back 3 weeks ago. If this is not resolved asap I will be going to my bank and filing a formal complaint. 

  Customer Answer

  Date: 01/27/2025

  This company has not made any attempts to reach me or resolve anything. Even after paying their out of line termination fee and me sending devices back, they are continuing to take money out of my account monthly through a third party. 

  Business Response

  Date: 02/11/2025

  Chellecomm believes this merchant clearly knew it was switching processors. The merchant signed a 48 month lease with Exeutech in December of 2023. If it wants to seek an early termination of that agreement, it must contact Executech directly at **************.If it reaches an agreement with Executech, then Chellecomm is willing to discuss a possible reduction on the termination fee. 

  Customer Answer

  Date: 02/13/2025

  I am rejecting this response because:   

  I did not switch processors, I simply stopped taking cards and wanted out of this scam. Chellecomm along side their partners were robbing me of funds. Never once did I get the better deals they promised, and as time went by I was seeing more and more how much money they were taking from me and my clients. All the promises made to me were LIES to **** me into signing contracts I DID NOT AGREE WITH. 

  I've had many conversations with EXECUTECH and they sold me off to FINOVA CAPITAL. So EXECUTECH accepts no responsibility for me or my business any longer. I have now paid a termination fee to ************** to get out of this 48 month lease I had with EXECUTECH. How confusing and wrong is that! This whole thing is a bait and switch mess! I absolutely believe CHELLECOMM owes me my termination fee back! 

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***** called ********** and said that she was our account manager with ***************** and that we were being overcharged on our credit card processing fees. We currently use **************** for Albia Golf credit card processing. I am the owner, I got their messages but something felt wrong so I was not going to call them back, I was going to call my account **** **** with ****************. Anyway, long story and many high pressure calls from ********, they got to my sister ******. She is not an employee of Albia Golf, just helps me with the books and fills in when I'm out of town. ******** ***** got ahold of ******, told her we were being over billed and they needed to correct the over billing immediately. Transfered her to their ************************ that person kept ****** on the phone for 2 hours as ****** was not understanding. Then compliance department transfered her to ******, the supervisor for Corporate *****************. After all these people talked to her for over 2 hours, ****** was pressured into giving her social security number, copy of her drivers license and a canceled check from **********. Then they said she needed to sign a new contract to reflect the corrected rate/fees, etc. ****** told them she is not an owner several times. They said, that's ok, let's just get this started right away, then finish when the owner returns from vacation. When I returned, I could not believe what had happened. ******, my sister, had fallen prey to a scam. She does not have authority to sign any contract for **********, plus she gave out her personal information to them. ******** ***** gave her phone number as ************ ******, the Supervisor gave her number as ************** I talked with ****** on Friday, August 9th, told her the contract is ************ She agreed but I just received email that ********** is approved and new machine on the way. I want the contract voided and I want others to know this scam.

  Business Response

  Date: 09/12/2024

  A Chellecomm representative spoke with the merchant to clear up any confusion. Chellecomm has terminated the agreement with the merchant for now but the parties agreed to discuss a potential business relationship in the future. 

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 6/25/2024 received a voicemail stating that there is an overbilling error in our merchant account. They are NOT our merchant processor. Clearly a scam to get our company information.

  Business Response

  Date: 07/10/2024

  This was a legitimate sales call but we have agreed not to contact this consumer again. In addition, we are reviewing the way the call was handled to determine if additional training is needed for the individual involved.

  Customer Answer

  Date: 07/10/2024

  I am rejecting this response because:   I searched online, and there are multiple complaints about this company using these same deceptive and even fraudulent practices. The company always responds  saying that this is and exception, that they will give the one employee who did this additional training, and that they will "review" their training procedures.

  It's clear that these fraudulent practices are the companies standard operating procedures, and that their call center employees are trained to use these practices.

  Other potential victims of this scam should have someplace to find a warning about this company.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible company, full of scams, they need to be investigated!

  Business Response

  Date: 06/26/2024

  A Chellecomm representative called the number for this merchant and the person who answered said it was not their review and they were not aware of any BBB complaint. Chellecomm does not believe this complaint is valid. If additional information is provided, Chellecomm will respond accordingly.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 2/23/24 I was contacted by *********** ************* and ************) stating that our credit card processing was over charged and we needed to pull up our December 2023 statement for the company. After asking several questions to the person on the other line, I quickly deduced that this was a fraud call and they were trying to obtain information about my merchant account. He could not tell me my merchant account number or anything. All he wanted was for me to give him personal company information. Not sure what his end goal was, but it was definitely fraudulent. Be careful people! We get calls like this all the time, they need to be reports. Oh, and to top it all off, after I politely told him that I did not believe he was with my credit card processing company and I was not going to give him any of the information that he was requesting, he called me "stupid" and that I deserved to be overcharged. Seriously, if that type of unprofessionalism doesn't scream fraud, I don't know what does. BBB please shut this scam down!

  Business Response

  Date: 03/01/2024

  This was a legitimate sales call but it should have been handled differently. While the representative did not use the word stupid, he did not handle this call in a professional manner. The company is taking corrective steps and providing additional training to this employee going forward. We sincerely apologize for the way this was handled. 

  Customer Answer

  Date: 03/01/2024

  I have reviewed the business response and accept this resolution.