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Business Profile

Custom Gifts

The Paw Print

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered for of these wall calendars for friends and family but when they arrived I realized there is no hole to hang these on the wall so they are basically useless for their intended purpose. I contacted the company multiple times and have never received a response. I looked them up and there of loads of people saying they are a scammy company. Although I received a product from them their lack of response to their 100% Satisfaction Guarantee does make them appear to be scammy. I would definitely not trust buying from them again. I just wanted to return my unusable calendars.

    Business Response

    Date: 07/18/2024

    Hi ******,

    We're very sorry about the delay in email response - we've experienced exponential growth and haven't been able to staff up our support team sufficiently. That's not an excuse for the experience you had, it's still unacceptable, just an explanation for what happened. We're sorry that you are unhappy with your purchase. I've refunded your order in full. There's no need to return the items. You should see the refund of $50.94 to your original payment method within 5-7 business days.

    Customer Answer

    Date: 07/18/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:07/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact this company several times In May I ordered and bought a calendar because my dog was accepted for the calendar. I have not heard from anyone yet. I emailed them several times. This is no way to run a business. If they cant provide me with my calendar, then I want a refund.

    Business Response

    Date: 02/17/2025

    We did receive the email from this client on 6/22/24. Our agent responded apologizing for the delay and requested the order number. The client replied with she did not receive an order number. A last email was sent from The Paw Print to **** and asked for any additional information such as the date of the transaction, the exact amount deducted, or any email confirmation you might have received after the purchase. These details will help us investigate further. We never received a response following the last email. If someone does not receive an item for any reason we replace those order for free.

  • Initial Complaint

    Date:07/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28, 2024 I ordered 2 calendars that featured my cat ****** after receiving either a text or email about submitting a picture of my cat to see if my pet could be featured in their calendar. Well, he was picked and on April 28th is when I bought my calendars and on the 29th, the funds of $71.37 was taken from my account. I usually do PayPal as I have a way to dispute, but for whatever reason I did not go that route. I have emailed them a total of 3 times and today being the latest. I have not heard a word from them. I do not have record of my order number. My address is: *********************************** and it also the shipping address. I want my calendars and it would be nice to actually get to hear from the company. I would prefer my calendars as one is a gift for a friend who fostered ****** and then we adopted him.

    Business Response

    Date: 07/09/2024

    Hi ****!

    Firstly, I'd like to apologize for this. There was some kind of mistake in our system when your order was placed. I don't have an explanation for it, only an apology. I've gone ahead and resubmitted this order to our fulfillment center and you should have your calendars and tracking link in the next few days. Thank you for your patience and please accept our apologies.

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a puzzle of my dog and have tried to contact this company multiple times through email and messenger with no response.They charged me $27.99 for a product I never received and its scam.My order number is #***** and I want a refund back

    Business Response

    Date: 07/09/2024

    Hi **********!

    First of all, I'd like to apologize. Your order got lost in our system and the puzzle was not sent to our fulfillment center. We do have a team that looks into these types of issues but they've been backlogged a bit and haven't gotten to yours yet. I went ahead and submitted this order to the fulfillment center just now. I can of course cancel that request and process your refund instead if that's what you'd prefer. Please just respond here with whichever resolution you prefer.

    We're very sorry that this happened, we hope you can forgive us.

    Customer Answer

    Date: 07/09/2024

    I have reviewed the business response and accept this resolution. Please refund me the money. Thank you. 

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scamming people!!! I was sent a link to enter my kitty into a calendar contest and was told my cat won the month of August for the calendar and that if I wanted a calendar I would need to purchase one, before making a purchase I did research and found out that anyone who entered the contest last month was told their cat won for the month of August while all the other pictures remained the same since they were ****** stock photos, so they are sending out links for a contest but in all reality they just tell you your pet won so you can buy the very expensive calendar, with that being said they claim to send their profits to help feed animals, I would personally like this looked into as if theyre lying about something as simple as a calendar contest then they could be lying about where their money is actually going

    Business Response

    Date: 07/03/2024

    We do indeed release more than one calendar. I want to be clear though that not every dog or cat makes it into one of our calendars. In fact, we have to reject a very large number of images because they don't meet our print standards. We will not release a low quality product. That being said, if an image does meet our high quality standards, we do try to release a calendar with those pets in them if we can. Again, our business raises money to feed animals in shelters so it's in the best interest of our mission to release more than 1 calendar. If we in any way mislead you by thinking that we only release 1 single calendar as part of a contest, I personally apologize. We never intend to mislead anyone.

    We do in fact donate money to shelters, food banks, and other people and pets in need. We post our receipts (to the best of our ability) on our website. We invite you to click through some of the links on this page and see for yourself the proof of our donations. We kindly ask that for the links that don't show a direct receipt that you refrain from contacting or harassing these recipients as many of them are just normal folks like yourself who found themselves in need at a moment in their lives and we want to do our best to respect their privacy. However many of those links show the donation history right on the page, take a look for yourself: **********************************************************************

    I appreciate your feedback and we will consider how we present the contests in the future. We're just a small family operated business and we're always learning and trying to improve so I really appreciate your candid feedback.

    Customer Answer

    Date: 07/08/2024

    I have reviewed the business response and accept this resolution. I just wish they made this clearer while entering the contest.

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date 5/17 Order number ***** Total $35.94 Have yet to receive order. I have emailed support with no response. Order says shipped 5/29 but tracking states order is not picked up.

    Business Response

    Date: 06/18/2024

    Hello ******!
     
    We're so sorry that this order has taken this long to get shipped out to you. Thank you for giving us the opportunity to make it right. I went ahead and re-processed your order and we will get it shipped out within 1 business day. You will receive the tracking number via email shortly. As a sign of our appreciation, we want to offer you $10 off your next order with The Paw Print. Please use code Appreciation10 at checkout if you're interested!
     
    Thanks for your patience and understanding!
     
    The Paw Print Support

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a puzzle of my dog and have tried to contact this company multiple times through email and messenger with no response.They charged me almost ***** for a product I never received and its scam.My order number is ***** and I want a refund back

    Business Response

    Date: 06/18/2024

    Hi ****!

    We apologize for the response delay. We have been overwhelmed with support for our business and havent had the man power to respond as quickly as wed like. Your puzzle has already been shipped and should arrive next week. If you would still like a refund, we can send a return label after you receive it.

    The tracking link for your puzzle is here: ****************************************************************


    Thanks!

    ****
    The Paw Print Support

    Customer Answer

    Date: 06/18/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that my cat would be featured in the 2024 Calendar. I bought 5 calendars. On June 1st 2024, I only received 1 calendar even though the tracking said 5. I reached out to the company for support, or refund for the calendars that I did not receive. No response. I spent $116 on something that I never received. Scam.

    Customer Answer

    Date: 06/10/2024

    The company contacted me directly and sent the rest of the order finally. Thank you.  

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been trying to get a return label from this company and they have ignored my request. Order no. ***** I thought this was a contest and come to find out they put every picture that they receive on a calendar. I only have 30 days to return and have had the calendars for a week now.

    Business Response

    Date: 06/18/2024

    Hello *****,
     
    I have processed your refund. There's no need to return the calendars.
     
    Please allow 3-5 business days for the funds to be returned to your account. 
     
    Please let me know if I can help you with anything else.
     
    From our family to yours, have a Purrfect day!
    The Paw Print Customer Relations Team

  • Initial Complaint

    Date:05/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a Calendar with my dog in it from The Paw Print on ******** on 4/28/2024 They took $30.94 from my account on following day! Sent tracking # . But **** said they created a shipping lable on May 8th! But never sent them the Calendars !Still no Calendar, sent several emails to them with no response. And tried calling them ,# hangs up on you!Then get an email/ text Monday May 13th saying order your Calendar now for only $15.00 flash sale Already paid $30.94 never received it They do not respond to my emails ect .I just want this issue resolved please help thank you ,Sincerely *******************

    Business Response

    Date: 06/18/2024

    Hello *****,
     
    I'm so sorry for the delayed response, that's totally unacceptable from our team. It looks like your order got lost at the fulfillment center. I went ahead and submitted the order to be replaced and shipped out to you tomorrow and refunded your order in full for the trouble. Please accept our most sincere apologies and we hope you love your calendar when you receive it in the next week or so.
     
     
    The Paw Print Customer Relations Team

This business is not BBB accredited.

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