Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Neiman Marcus Company

  1618 Main St Dallas, TX 75201-4720

  
• 

  Neiman Marcus Company

  2201 Dallas Pkwy Plano, TX 75093-4307

  
• 

  Neiman Marcus Company

  1618 Main St # 2 Dallas, TX 75201-4720

  
• 

  Bergdorf Goodman

  754 Fifth Avenue New York, NY 10019

• 

  Neiman Marcus

  Short Hills Mall 1200 Morris Turnpike Short Hills, NJ 07078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with Neiman Marcus on 6/14/2022 during a promotional gift card event (JUNEGC). I received an email saying that gift card would be sent to my e-mail after 8 weeks from the order placed. However, I have not received any gift card. I also, called the number that they provided via text message many times, and they keep changing the weeks on when I'm suppose to get this gift card (6-8 wks, **** wks). It is now week 12 and when I called the number reference #************** they told me to wait for the gift card and takes about 6-8 weeks. If I wait that will be ***** wks instead of 8 wks. Who knows if it'll even be sent by that time. This gift card is worth $250

  Business Response

  Date: 10/04/2022

  RE: Case # ********
  Customer: Lady ***************************
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate with us on behalf of our customer, Lady ***************************.
  
  The customer has contacted our care center to provide feedback regarding her concerns. We have researched, addressed, and shared our findings directly with the customer.
  
  The gift card was emailed 09/28/22.
  
  We consider this to be a closed matter.
  
  Regards,
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct
  

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned item still chargesd

  Business Response

  Date: 09/23/2022

  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us the concern raised by our customer, *********************.
  
  Our goal is to address our customer's feedback, to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred.
  
  We are terribly sorry for any disappointment that *** have resulted with the return of an order/purchase.
  
  We would be happy to assist the customer, however, we are unable to locate the order or purchase the customer is referring to. If she could provide
  the order number if it was an online order or the store where she purchased and returned the item to. We would research her concern.
  
  Thank you for bringing this to our attention. We look forward to the customer's response.
  
  Sincerely,
  Executive **************** Neiman Marcus Direct

  Customer Answer

  Date: 09/28/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ORDER WN20079797282

  Business Response

  Date: 09/29/2022

  Dear Better Business Bureau,
  
  Thank you for the response from ************** regarding the return of the order.
  
  We have researched the customer's concern and found that credits for both of the items on the order were issued to the customer's credit card on 06/28/22 ($ ******) & 07/13/22 ($ ********). The customer may want to contact her issuing bank for any additional information.
  
  Thank you for bringing this to our attention. We consider this a closed matter.
  
  Sincerely,
  Executive **************** Neiman Marcus Direct

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Versace Medusa Pool slides in fuschia on 6/30/22. I wore them for the first time on 9/3/22. The insides are rubbing off. These are $450 slides and I own plenty of detainer slides. I was told them could only offer 15% off because it was over 30 days. I then called Versace on 9/6/22 and spoke with ********. I was told to send in pictures and the receipt for assistance. They then told me they couldn't warranty or help me because I didn't purchase online or from a Versace store. I called again later that evening and spoke with **** and was told the same thing. The issue is getting worse with the shoes as I continue to wear them. There is most definitely a defect with these shoes. It has to be a known issue.

  Business Response

  Date: 09/15/2022

  
  Re: Case # ********
  Customer: ***********************
  
  Dear **********************,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ************************
  
  Please allow us this opportunity to apologize for any frustration that *** have been experienced. Our goal is to address our customer's feedback, evaluate and research their concern, and provide the best solution available.
  
  We have contacted the customer and a return label has been sent to the customer's email address, ******************* Please allow ***** business days for the return to process. The customer will receive an email once the return has been credited.
  
  Thank you for allowing us to address the customer's concern.
  We consider this matter closed.
  
  Sincerely,
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct
  

  Customer Answer

  Date: 09/16/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Retailer has agreed to issue me a full refund.

• Initial Complaint

  Date:09/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am missing the refund for the ******* Wrap Cocktail Dress, from Order #********. All the other items in the return package have been refunded to me, except for that one.

  Business Response

  Date: 09/08/2022

  RE: Case # ********
  
  Customer: ***********************
  
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ***********************.
  
  The customer has contacted our care center to provide feedback regarding her concerns. We have researched, addressed, and shared our findings directly with the customer.
  
  The return in question has been located and credit has been issued. Posting depends on the bank, but normally takes 3-5 business days.
  
  We feel this to be a closed matter.
  
  Regards,
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct

  Customer Answer

  Date: 09/09/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes they were prompt and honest and I appreciate them not taking advantage of me/dragging the case out. Had a similar issue with **** and they strung me along and I had to file a Paypal dispute. Thank you Neiman

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:8/14/2022
  
  The amount of money I paid the business:276$
  
  The business committed to provide me:as a seller,they should ship my merchandise or refund me ,but they take my money and did nothing.
  
  The nature of the dispute:they canceled my order but don't give me refund.
  
  Whether or not the business has tried to resolve the problem:No
  
  Account:*************@outlook.com
  order number:
  
  The first one:XXXXXX XXXX XXXX XXXXX XX/14/22 �shown on the receipt�
  
  The second one:XXXXXX XXXX XXXX XXXXX XX/14/22 �shown on the receipt�
  
  I called Neiman Marcus Scottsdales and place two orders over phone with a saleperson of their store who belongs to their Chanel counter at 8/14/2022.The scecond day I found my orders were canceled ,I thought they will give me refund to my original payment card automatically,so I just wait.But half a mounth has past I still didn't recieve my refund!!! In recent days I called Neiman Marcus Scottsdales many times to ask them refund me,I called many departments of their store include their manager,but nobody helped me,all of them pass *** buck,I am very angry ,as a seller ,they take my money,neithr ship me my merchandise nor refund me!!!They even say they didn't charge me ,but I can provide the billing records which shows clearly of this two tranactions.Their manager asked me to turn to the saleperson whom I ordered with,but I just know I called the store number,as far as who answer the phone ,it's random,I really don't remember her name.They even didn't ask me the order number,I think they can find the saleperson in their systerm according to the order number ,but they didn't try.Anyway,it's Neiman marcus sell me the merchandise,not the person who answered my phone,their manager must can help me but he didn't.I attached the e-receipt of the two order and billing records below,hope BBB help me ,thank you very much!!!

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/06) */
  BBB Complaint
  Re: Case # XXXXXXXX
  Customer: ***** ****
  
  Dear Better Business Bureau,
  Thank you for taking the time to communicate to us on behalf of our customer ***** ****.
  We are sorry for any disappointment that may have been a result of Ms. ****'s orders cancelling.
  Due to Ms. **** placing the orders using a Visa Pre-Paid Gift Card, we are unable to place the refund credits on those gift cards.
  However, our Scottsdale AZ store executives are currently working with Ms. **** to determine an acceptable means of refunding Ms. ****.
  Thank you for allowing us to address the customer's concerns.
  We consider this to be a closed matter.
  Sincerely,
  Executive Support Specialist - Executive Offices
  Neiman Marcus Direct
  
  
  Consumer Response /* (3000, 7, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Actually,I recieved their email and,and I replied promptly,but nobody reply until today
  
  
  Business Response /* (4000, 9, 2022/09/19) */
  Re: Case # XXXXXXXX
  Customer: ***** ****
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ***** ****.
  
  Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.
  
  We are currently working with the customer directly. Ms. **** has been advised that she will need to provide information to find an acceptable way to issue credit.
  
  Thank you for allowing us to address the customer's concern.
  We consider this to be a closed matter.
  Sincerely,
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct
  
  
  Consumer Response /* (4200, 11, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I can't get in touch with them via phone because nobody answer the phoneï''ï''I replied their email from this email address ,***************@neimanmarcus.com,but nobody reply me.they just leave voice message and email me to ask me to call them,but when I called them there is no body answered.
  Please just refund me Nieman gift card to my email address,so we don't need to contact each other
  
  
  Business Response /* (4000, 13, 2022/09/26) */
  Re: Case # XXXXXXXX
  Customer: ***** ****
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ***** ****.
  
  A Gift Card has been issued and sent to the customer's email, *************@outlook.com.
  
  Thank you for allowing us to address the customer's concern.
  We consider this to be a closed matter.
  Sincerely,
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #WNXXXXXXXXXXX for Bruno Magli sandals was to be delivered by Neiman Marcus shipping carrier of choice Federal Express, tracking #XXXXXXXXXXXX.
  FedEx failed to deliver on Aug 19 wrongly claiming that nobody was at home, followed by to be delivered on Aug 22 which was not done as well, and current status that it is on their station since Aug 19.
  
  Attempts to clear this problem with FedEx did not bring resolution to this problem, and file BBB complaint XXXXXXXX on Aug 22 so far did not make a difference.
  
  Attempt to resolve the delivery problem with Neiman Marcus Customer Care Ms. Aleyda when she conferenced FedEx Customer Service also failed with no follow up to resolve the issue.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/03) */
  RE: Case # XXXXXXXX
  
  Customer: **** *****
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, **** *****.
  
  Please allow us the opportunity to apologize to Mr. ***** for any inconvenience he experienced.
  
  Our goal is to address our customers' feedback, evaluate and research their concern, and provide
  the best solution available.
  
  The customer contacted us to inquire about the delivery status of his shoes. When immediate delivery could not be arranged, the shoes were returned to our fulfillment center. A full refund was issued on August 23rd.
  
  We feel this to be a closed matter.
  
  Sincerely,
  
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Prada bag from them I never wore that because as soon as I got it home it did not go with the outfit that I planned for it and I also noticed that the fabric in color was not really suitable for a bag about two days after I purchased the bag I went back to return it it was very rainy that day and I forgot what time they close so they were literally already closing down the registers they looked at the bag and told me that it was "soiled" so I could not return it I never wore the bag it is now 30 days past the return date that they gave you I tried to return it before that and I still feel that I should have been able to return the items so that is what I'm requesting
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/02) */
  RE: Case #XXXXXXXX
  Customer: ****** *******
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of ****** *******.
  
  Please allow us this opportunity to apologize for any frustration experienced regarding the return of a Prada Handbag to a Prada Boutique in one of our stores.
  
  Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.
  
  Per the Prada Boutique in our stores, a client profile for ****** ******* could not be located.
  
  To sufficiently address this concern, we will need the following information:
  
  Copy of Receipt
  Location and date of purchase
  Location and date of attempted return
  Bag style number (which can be located on the receipt and authenticity card)
  
  We have attempted to contact ****** ******* on several occasions via telephone and via email as provided to the Better Business Bureau to request this information. ****** ******* has not responded.
  
  Thank you for contacting us to address this matter.
  
  Sincerely,
  Executive Support Specialist - Executive Offices
  Neiman Marcus Direct
  
  
  Consumer Response /* (3000, 7, 2022/09/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ive called and email Them several times and have not heard anything back yet.
  
  I will attach a copy of the receipt
  
  The date of purchase was 07/04/22
  The date I attempted to return the bag was 07/05/22 and again 07/06/22
  purchased from bergdorf Goodman
  754 fifth avenue New York 10019
  
  the day that I tried to return the bag it was raining VERY heavily Which is part of the reason the receipt look the way that it does
  
  
  Business Response /* (4000, 9, 2022/09/12) */
  RE: Case #XXXXXXXX
  Customer: ****** *******
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ****** *******.
  
  Ms. ******* recently has contacted us to provide the previously requested information.
  
  We have thoroughly researched and reviewed this matter with upper management at our Bergdorf Goodman store.
  
  All returned merchandise must be unworn, undamaged, and in sellable condition with original tags and original product packaging.
  
  Per our research, upon return of the merchandise in question, the item was dirty and appeared to have been worn. Also, it was not returned in its original packaging.
  
  Therefore, we are unable to accept the return of the Prada Handbag; the return remains denied.
  
  We feel this to be a closed matter.
  
  Regards,
  Executive Support Office - Executive Offices
  Neiman Marcus Direct

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply disturbed by my experience with Bergdorf Goodman. I spoke with Jill and Melanie 8/16/22 to inquire about the missing size chart for item:RICK OWENS Calfskin Low-Top Sneakers, Online Inquiries: BGS21_X5YEB. I was trying to figure out size conversion so that I could order the correct size. Melanie advised me that despite the fact there are multiple sizes available, that from her internal view the shoe is sold out in ALL sizes. Please see screenshots attached, reflecting what is posted on the website. Melanie nor Jill had a explanation as to why your website is showing so many sizes, but the shoe is actually completely sold out. Melanie was of the least assistance. I expected much from her as a supervisor. Bergdorf is, well at least I thought, was a reputable, high end, luxury shopping site/store. My expectations were way too high. The customer service is disgraceful. AWFUL. Each rep was very disingenuous and uninterested in adequately helping me. I have never had such an experience and no one even had a valid explanation to back up their fault. This is a poorly designed system/website, to falsely advertise availability that is not LIVE and ACCURATE. They were of absolutely NO assistance and did not offer ANYTHING to possibly restore good faith or maintain a decent relationship. They do not care to. It is clear to me Bergdorf does NOT value their customers and do not prioritize customer relationships. Additionally, Melanie advised me she would report this false inventory issue to the proper team, but that of course did NOT happen.Despite Jill and Melanie informing me the shoe is out of stock and that this would be recitifed, on 8/20 I checked the website again and guess what? THE SHOE IS STILL AVAILABLE IN MULTIPLE SIZES! So, I decided to make the purchase. My order number is WBXXXXXXXXXX. Bergdorf ACCEPTED my order which placed an authorization hold on my acct, in the amount of $1,182.35. I received a cancellation email this afternoon. How disappointing.

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/08/31) */
  Re: Case # XXXXXXXX
  Customer: ***** ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ***** ********.
  
  Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.
  
  To ensure the protection of every customer, Bergdorf Goodman verifies the financial information for all of our orders. Unfortunately, we have been unable to authenticate the information provided by the customer. As a result, the order was canceled.
  
  We truly regret any disappointment that may have been caused.
  
  Thank you for allowing us to address the customer's concern.
  
  Sincerely,
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct

• Initial Complaint

  Date:08/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19 April 2022, I went to Neiman Marcus looking for an outfit for upcoming event. I saw a pant from ***** + ***** and I asked sale associate if they had a different size and she suggested to try the pants on. I said to her it does not look like it will fit, as I asked her if the store was not getting ready to close. She said go ahead that I had time and I did try the pant on and they were close fitted and very long. I came out and said to the associate I did not like the fit of the pant, so I did not take the pant and I left the store as the registers were closing. I trusted the sale associated to complete the returned. I was not until I receive a bill that I realize the item was not returned. I called *********** immediately to dispute the item because I never left the store with the pant. The customer service representative told I had to pay the minimum in order before I could dispute the item. I made the minimum payment and I was told they will informed of the dispute. I receive a statement saying the dispute was resolve and a credit was available of the minimum payment that was made. Now several months after receiving the notice stating the dispute was resolve now they are saying the merchant did not located the pant and I'm responsible for payment. Also I was told I have to provide a receipt and give an explanation about the incident. I was puzzle and perplex because I know these department stores have cameras and loss prevention members that walk around the stores and what was used to determine the merchandise was not found. I did not take the merchandise out of the store. I feel vulnerable against this department store saying I kept the pant when I did not. One minute the merchandise was located and the next month it was not found. Please assist me resolving this issue which have never happened to me before. I don't have a reason to take something and not pay for him. I served in the military and I was thought honor.

  Business Response

  Date: 08/25/2022

  BBB Complaint
  Re: Case # ********
  Customer: *******************
  
  Dear **********************,
  Thank you for taking the time to communicate to us on behalf of our customer ********************
  We are sorry for any disappointment that *** have been a result of ********** not receiving credit for a returned pair of pants.
  ********** has been contacted the Executives of our Short Hills, ********** store and her concern has been addressed and resolved.
  At this time, we consider the matter to be closed.
  Sincerely,
  Executive Support Specialist - Executive Offices
  Neiman Marcus Direct
  

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please have someone from your corporate offices give me a call about order#*************. It is a $900 order that I requested to be shipped overnight and it wasn't. One part of a 3 part order was and the other items are processing. This is unacceptable. For the amount of money I spend at Neiman Marcus I should be getting much better service. I reached out to your support team and they stopped responding to me and didn't give me an answer why my order wasn't shipped. I want a credit for my shipping fee and I want this handled immediately.
  
  I can be reached ************
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/08/30) */
  RE: Case # ********
  Customer: ****** *****
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ****** *****.
  
  Please allow us this opportunity to apologize for any inconvenience he experienced.
  
  Our goal is to address our customers' feedback, evaluate and research their concerns, and provide the best solution available.
  
  Mr. ***** contacted our corporate office and asked to be contacted regarding the delivery status of his order. We have communicated with the customer via phone and email to address his concerns.
  
  We feel this to be a closed matter.
  
  Sincerely,
  
  Executive Support Specialist - Executive Offices
  Neiman Marcus Direct