Business Profile

Department Stores

Neiman Marcus Company

Headquarters

Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

922 total complaints in the last 3 years.
282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
Order WNXXXXXXXXXXX I am now waiting 15 days for an email confirming order refund, I spoken to cs over 3times in the last week. Last Managment team, April & Keya both told me within 24 hours e-mail will be sent, this is ridiculous I received the item like that, plus I couldn't return it due to me having abdominal surgery and unable to take back to the store I even contacted the store the cs rep walked me through the steps. Where is my refund!! And email
Business Response
Date: 10/26/2022
Business Response /* (1000, 5, 2022/08/30) */
RE: Case # XXXXXXXX

Customer: ******* ******

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ******* ******.

Please allow us the opportunity to apologize to Ms. ****** for any inconvenience she experienced.

Our goal is to address our customers' feedback, evaluate and research their concern, and provide
the best solution available.

Ms. ****** returned her purchase and requested a refund. Her return was processed August 16th. A refund was issued to her credit card account.

We feel this to be a closed matter.

Sincerely,

Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 bottles of cologne from Neiman Marcus online. 1 bottle of percival from the brand Parfums de Marly, and 1 bottle of side effect from the brand Initio Parfums which is also from the same parent company. Both boxes are fake. Please notice in the pictures on the 2 products I received, next to ML content, there is no "E" mark, per the EU agreement, that has to be there as all Parfums from this company are made in France. I have also included a picture of an authentic box from Parfums de marly. (Notice the E symbol and the O on oz is lowercase) I reached out to customer service, and asked if they were an authorized dealer for Parfums De Marly and the response I received was "all our products are authentic." I responded by asking if the CS rep could directly answer my question. The rep said the answer was not going to change and to have a good day. HORRIBLE customer service. I will also include an email directly from Initio parfums confirming all authentic boxes must include the "E" symbol and screen shots of the horrible customer service I received. Fake fragrances are incredibly dangerous because the contents inside could be dangerous chemicals. Please also notice in one of the pictures of an authentic box where the placement of the bar code is vs the fake one I received from NM. Please also observe the qr code on the official box has "Parfums de Marly" and the fake, does not.
Business Response
Date: 10/18/2022
Business Response /* (1000, 5, 2022/08/23) */
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ***** ******.

Our goal is to address our customer's feedback, to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred.

Please be reassured that any designer merchandise purchased from our website or stores is authentic.

Thank you for allowing us to address the customer's concern. We value our customer's business, and Mr. ******'s comments have been shared with our buying office.

Sincerely,
Executive Support Office - Neiman Marcus Direct

Consumer Response /* (3000, 7, 2022/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your generic response lacked empathy and is the epitome of arrogance, and very prevalent In the culture of your company in my experience thus far. You have a customer that truly feels he received fake products and that's your response? These products were not cheap. Here's a lesson, now that your company is trying to rebound from bankruptcy,lose the arrogance, maybe some humility? Think long term, the big picture (your customers) I DO not accept your response and truly look forward to you actually making an effort to satisfy a very dissatisfied customer.

Business Response /* (4000, 9, 2022/08/29) */
Dear Better Business Bureau,

Thank you for providing the response from Mr. ******.

Any designer merchandise purchased from our
website or stores is authentic.

At Neiman Marcus, we respect and value every customer. Because our customer's trust is
important to us; we want them to be completely happy with every purchase.

We will accept the return of the parfums from order
# WNXXXXXXXXXXX. We are requesting a return label to be sent to the customer's email address that
was provided on the order.

Thank you for bringing this to our attention and allowing us to address the customer's concern.

Sincerely,
Executive Support Office - Neiman Marcus Direct
Initial Complaint
Date:08/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/14/2022, I placed Order# WN19949465156 with Neiman Marcus for two pairs of ***** Sunglasses for $978.76. On 05/18/2022 I received an email stating my order was delivered. I was not at home at the time. When I arrived home, I could not locate my package. I contacted Neiman Marcus and they said it was possible ***** marked the package as delivered but had not yet delivered it. I pointed out that there was a signature that was clearly not mine so it was delivered to someone; however, not to me. I received a copy of the signature and it shows (D HARw6d). I ALWAYS sign for anything with my full name *****************************. This is not my signature nor did I receive this package. I was referred back to Neiman Marcus. I received a letter from *********************** stating (I copied and pasted her response here); "We have reviewed the claim on your order # ********. We have determined that this claim cannot be processed at this time.Should you have any further questions regarding the claim decision, please feel free to contact us at ************** 7 days a week from 6am to midnight central time.Sincerely,Offline Service Recovery Neiman Marcus Direct I contacted the *** of Neiman Marcus and he forwarded my email regarding this matter to the Executive team. A lady called me and said they would not refund me or re-ship the items as the last-name on the signature was my last-name. I said that it was not. She said there was nothing she could do. This was extremely terrible customer service on **********************'s part. I am exasperated with Neiman Marcus at this point. I grew up with this company and now I feel much differently to them.
Business Response
Date: 08/23/2022
Re: Case # ********
Customer: *****************************

Dear **********************,

Thank you for taking the time to communicate to ** on behalf of our customer, ******************************

Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with **.

After researching ************************************* concern the Parcel Loss claim remains denied due to the indirect signature that was acquired upon delivery.

We sincerely apologize for any disappointment that *** have resulted with this decision.

Thank you for allowing us to address the customer's concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 08/24/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This "indirect signature" does not belong to me! I have been telling you this since this issue has arisen. I was not at home when this parcel was delivered. I live alone. I really wanted these sunglasses for my trip. If I received them we would not be here today doing this. Neiman Marcus does not stand behind me as a valued customer. Is this how you treat your long-time customer? I have taken my business elsewhere as a result of this insulting experience! I have to pay this $984 to AMEX due to no fault of my own. Very sad. I demand a refund.
Business Response
Date: 08/26/2022
Re: Case # ********
Customer: *****************************

Dear **********************,

Thank you for taking the time to communicate to ** on behalf of our customer, ******************************

We have researched this with ***** and our Logistics team and unfortunately, we are not able to honor the claim due to the indirect signature. The package was signed for at the delivery address
that was requested.

We feel this to be a closed matter.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:08/11/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of ********************************* sneakers for my husband as a part of an anniversary gift. I purchased outfits to go with these sneakers as well for our upcoming trip. They were to be delivered on 7/19. They never came and I received no update until i made contact. I was advised that they would refund my expedited shipping ***** and I would also get 10% off due for the trouble. On 7/21 I received the wrong shoes. I called and spoke with **** who advised that I would only be refunded once I the receive the shoes they sent in error and I would need to repurchase if I wanted to have them shipped immediately. I was livid. He then told me I could talk to a supervisor and they could issue the refund and I could reorder. I sat on hold for 40 min waiting with no one checking or updating me on the status of the supervisor. I then got ******* who was very helpful. **** misspoke but because i held so long and all of the trouble she would issue the refund and do a pick up order. On 7/22 I again received the wrong shoe and ***** refused my pick up because he was with ground not express. I called again and ******* issued a refund and said they needed to do a warehouse audit and I should wait to hear from her on Monday 7/25 before I do anything. I have not heard from anyone since. I have called on 7/25, 7/28 and no thing. I started a chat on 8/10 and asked for a call because they say ******* was off. No one has called me. on today 8/11 I made contact via ******** and I'm told ******* accessed my account and there are notes from yesterday that they could not reach me and no voicemail. Well that's a lie and I can prove it because I have screen shots of my communications also I'm a healthcare provider and if nothing else I am reachable by phone to address patient issues. I should not be having to keep trying to contact them to return their items and I will not after this. I have also had to search to replace my husband's shoes because I have gotten nowhere with them.
Business Response
Date: 08/29/2022
Dear Better Business Bureau,

Thank you for taking the time to communicate to
us the concern raised by our customer, ************************************

Our goal is to address our customer's feedback,
to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred.

We are terribly sorry for any disappointment that *** have resulted with the ********************************* Sneakers.

We take each of our customer's concerns seriously and regret not meeting ************************** expectations on this occasion. Please be assured that we have shared the customer's comments with our ****************** and buying office; they will review and
make the necessary updates to the website.

A gift card in the amount of $ ****** was sent to the customer's email address as an extension of
our apologies. We will send an additional gift
card in the amount of $ ****** to ************************** email address as a further apology.

Thank you for bringing this to our attention and allowing us to address the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 08/30/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Complaint
Date:08/05/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 problems. The first was an order (*************)I placed for a MacKenzie Childs Tissue box that was purchased as a gift for my sister. It took many many days to ship despite selecting 2 day shipping. I called and spoke with "Joel" who assured me the tissue box was on the way. Several days later, no tissue box, so he lied to me and also had the audacity to send me an email to review my satisfaction with his response. I gave him highest honors (not realizing he lied). I then called back again and now was told that it was delayed and NM will give me a full refund and I would still get the item for free......how nice! Well, yet another lie. Nothing came. NM gave me a $25.00 credit for the inconvenience, less than the price of the item I was promised for free.
Now there is another order ************* which I placed with a coupon for 10% off and a $25.00 gift card. This order had a promotion ******** which also would get me a gift card for $125.00. Days go by and nothing ships out.........then I get another email, this item is not in stock. They offer me another 10% coupon which really is not an offer at all........it's just giving me back what I already had ******* promo and they never mentioned that I am losing out on the $125.00 gift card because now the promotion ********* is over. So twice in less than a month Neiman Marcus has sold me items that were out of stock, promised me a free item, voided my ******* coupon, removed my $125.00 gift card from ******** promo. I feel like I lost out on a lot of promises from this company in just one month. This is far from the luxury customer satisfaction we were used to in the past. What happened? This is the kind of service you'd expect from a lower end retailer.
Business Response
Date: 09/16/2022
Business Response /* (1000, 5, 2022/08/17) */
RE: BBB Case: #********
Customer: ***** *******

Dear Better Business Bureau,

Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.

It is our goal is to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

We have contacted the customer directly to apologize and discuss her concern.

As a result, we have offered to honor the promotional gift card reward as well as issue an additional gift card to further express our apologies.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct

Consumer Response /* (2000, 7, 2022/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Deborah has resolved this complaint to my satisfaction. Thank you
Initial Complaint
Date:08/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a jacket. Returned it via mail within the required time limit of 30 days. They give you the slowest speed for return shipping so it didn't make it to the warehouse for over 2 weeks. Then they sent it back to me 2 weeks after that claiming that the item was used. It was not. I didn't even try the thing on. I called into customer service, they said they'd have a manager call me back. No one called me. I called back about a week later. They gave me every excuse. It was returned after the allowed days. Lie. It was not. Then, it was used. Lie. It was not. And you just have to take it. Rep told me straight that managers will not do anything we have your money and you have the product. Any objective party would say this item is not used. I offered to take it into the Neiman Marcus in Austin as there is no Bergdorf store in the area so the item could be inspected in person objectively because whoever looked at this for 10 seconds at their receiving facility was clearly wrong and they just said no. This is not a matter of poor customer service. This is fraud and theft. I want to return my item and be refunded. I made so many honest attempts. I also wrote a BBB review on 4/25/22 but got no response. This is just another example of wanting to brush me off. Please call me for a resolution.
Business Response
Date: 09/28/2022
Business Response /* (1000, 5, 2022/08/17) */
Re: Case # XXXXXXXX
Customer: *** ****

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, *** ****.

Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.

Unfortunately, due to the item being worn, we are unable to accept this merchandise back for return. Our return policy may be referenced at https://www.bergdorfgoodman.com/assistance/assistance.jsp?itemId=catXXXXXX#returnpolicy

We sincerely apologize for any misunderstanding of the policy and regret any disappointment that
may have occurred due to this return.

Thank you for allowing us to address the customer's concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct

Consumer Response /* (3000, 7, 2022/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is representative of the lack of accountability Bergdorf/Neiman group take with customer service. I am 99.9% sure that the individual who wrote this response and claims that my item was worn never inspected my item. They continue not to address the matter in dispute here that my item was not worn. I am the person with the evidence, the item, that I am just requesting be re-examined because this was an inaccurate assessment. This item was not worn. Anyone who looks at this would say that it is brand new. It makes no sense why they would claim this other than the fact that they didn't want to return the item and really don't want to now because they have dragged this out so long that they cannot resell it. I am very aware of the return policy and I followed everything to a T. I will not rest until my item is fairly inspected and will continue to pursue a refund and bring attention to the continued disregard Bergdorf is showing in fairly resolving this matter. This is basically fraud on their end.

Business Response /* (4000, 9, 2022/08/19) */
Re: Case # XXXXXXXX
Customer: *** ****

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, *** ****.

The item was thoroughly inspected by our returns department and they indicated that the item was worn and smelled of perfume.

Due to the above determination we are unable to accept the merchandise.

We sincerely apologize for any disappointment that may have resulted with this decision.

We understand that this is not the outcome the customer is seeking, however, with this final communication we do consider the matter closed.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct

Consumer Response /* (4200, 11, 2022/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for facilitating BBB. Since Neiman Marcus/Bergdorf Goodman would like to hold onto their lie and my money with no acknowledgment that they are wrong and cheating me out of a proper return, I'll just have to pursue other channels. Next, I will be bringing my concerns to the office of Ken Paxton, attorney general of the state of Texas. I will also be contacting the consumer protection office, call for action, consumer action, and reporting to the Federal Trade Commission.
Initial Complaint
Date:08/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Neiman Marcus has on multiple occasions taken money for payment of goods and services and multiple times has failed to deliver. Orders are placed within their ordering window with overnight shipping and sit "in processing" for multiple days AFTER the expected delivery date only to be cancelled or delayed indefinitely. The act of taking money knowing you do not have the inventory to fulfill orders is scandalous. They also offer zero resolution or help and continue to lie to their customers in order to avoid customers cancelling. I have been told for days my items would ship today and deliver tomorrow and they never do. They also take 2-3 weeks to refund or remove pending orders causing the consumer to bear the price of held up funds while Neiman Marcus. Neiman Marcus has been executing predatory business practices that force the consumer to ************** burdens and penalties for their own business and inventory mismanagement.
Business Response
Date: 08/18/2022
BBB Complaint

Re: Case # ********

Customer: ***********************

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ***********************.

We are sincerely sorry for any disappointment that *** have been a result of ******************** orders cancelling due to depletion of stock.

In some cases, demand will exceed our expectations and we are unable to obtain additional merchandise from our vendors.

There are other times when the demand exceeds our expectations and our vendors can supply more of the merchandise at a later date, however, we *** be unable to obtain an exact shipping date immediately which causes a delay.

Regarding pre-authorization funds being released, when an order is cancelled our system will release the funds back to the customer's account. It is up to the customer's bank as to the time for a pending authorization to stay on a customer's account and the time frame can vary depending on the bank.

Thank you for allowing us to address the customer's concerns.

We consider this to be a closed matter.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:08/04/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The package for my order was not delivered by ****** the shipping carrier choice of Bergdorf Goodman.I communicated with Federal ************************ several times about this, and finally today supervisor ***** told me that the driver was not even in my area after she checked the driver's stops on 8/2.She told me 1st that contacted the station's manager, and he is to respond in ************************************************************************************************************************** around 3:22pm on 8/2 as per its tracking # ************.Federal Express Case Id ********* created yesterday that the station will call me in 24 hours and nobody called me. There is also Bergdorf Goodman Claim # WB5385299567 for the refund of not delivered order.I presented Bergdorf Goodman ************* **** and then supervisor Eniena around 4:20pm on 8/2 the information below to contact Federal Express to deliver my order but they refused to do it.When I spend money to order I expect it to be delivered, and in case of an issue to follow up with Bergdorf Goodman choice of shipping carrier instead of putting a problem on the customer.I have a very negative experience and disappointment with the response from Bergdorf Goodman ************* showing indifference to the customer.For the issue resolution the 1st choice is my order delivery as it is obvious in ***** driver or station possession, 2nd choice is refund.
Business Response
Date: 08/06/2022
Dear Better Business Bureau,

Thank you for taking the time to communicate to
us on behalf of our customer ********************

We sincerely apologize for any frustration that
may have been a result of ****************** recent shopping experience.

We have researched the customer's concern of
not receiving the order. The claim has been completed and a credit has been issued to the customer's credit card for the order on 8/4/22.
The customer should allow 3-4 business days for
the credit to appear on her account.

Thank you for bringing this to our attention
and allowing us to address the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order on 5/31/2022 it was a Burberry kids shirt and shorts. Total amount paid was $373.24.Got an email saying it will be there 6/3/2022. 6/3/2022 got and email stating it was delivered at 10:29 and there will be no signature required. Went on break and arrived there at like 12:46 no package looked everywhere asked neighbors nothing!!I reached out to customer service they said call back tomorrow sometimes it will say delivered but it will come the next day. Ok next day called nothing so they said an investigation would be opened and if they approve it I would get a refund. Ok waited I was approved waited weeks went past nothing. I emailed and texted nothing still. So a little over a month I call they said they attempted to refund me but my card declined which was a lie. I spoke to the bank and they said they didn't see where they had tried. Then it was said a check was sent out but they couldn't give me the address it was sent to the date or anything. Every time I call it's always wait 1-3 days the 3-5 days and still nothing. Now it's been two months no refund at all I will never order online again ever this is insane I need my money back especially when I didnt receive my items!! I've never had a problem with anything being refund to my card. They never have real answers for me ever customer service is a joke.Order number WNXXXXXXXXXXX. Refund order numberXXXXXXXX.
Business Response
Date: 09/29/2022
Business Response /* (1000, 5, 2022/08/17) */
RE: Case # XXXXXXXX
Customer: ******* *******

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ******* *******.

Please allow us this opportunity to apologize for any inconvenience she experienced.

Our goal is to address our customers' feedback, evaluate and research their concerns, and provide the best solution available.

The customer contacted our customer care center to tell us that her refund check was not received.
Action has been initiated to resolve this with the bank. We will share the outcome directly with the customer

Sincerely,

Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an over the phone order neiman marcus white plain ny on jun 19th and the rep that helped me put me on a promotional 6 months no interest with capital one and ive been trying to contact them to re-ring as a regular purchase and they all giving me a runaround.
Business Response
Date: 09/19/2022
Business Response /* (1000, 5, 2022/08/11) */
Re: Case # ********
Customer: **** ******

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, **** ******.

Please allow us this opportunity to apologize for any disappointment in the customer's shopping experience with us.

We have contacted the customer directly to advise that we need the item in hand to refund and resell appropriately. The item was returned to the store and it will be resold to the customer in a regular interest bearing transaction and will be reshipped.

Thank you for allowing us to address the customer's concern.

Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct

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