Complaints

This profile includes complaints for Gold's Gym International, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gold's Gym International, Inc

  5420 Lyndon B Johnson Fwy STE 700 Dallas, TX 75240-1040

• 

  Gold's Gym International, Inc

  505 N Hwy Waxahachie, TX 75165

• 

  Gold's Gym of Teterboro

  100 Hollister Rd Teterboro, NJ 07608

• 

  Gold's Gym International, Inc.

  100 Crossroads Blvd San Antonio, TX 78201

• 

  Gold's Gym International, Inc.

  647 SW 19th St Moore, OK 73160

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been contacting Golds Gym for the past several months, in person and over the phone about canceling my membership and each time I have been told by multiple associates they can not cancel gym memberships. Now they are using lawyers to harass and bully me. I wouldn't expect this from such a reputable company. I just want my membership cancelled!! This gym is not taking care of clients and are way way way to money hungry. BEWARE OF THIS GYM!!

  Business Response

  Date: 04/10/2024

  April 10, 2024
  
  Consumer: ***********************
  Case ID#: ********
  
  To Whom It May ***************** am in receipt of ********************** online BBB complaint regarding his balance for Golds Gym.
  
  After further review of ********************** Golds Gym account,his membership was terminated in December 2023 due to non-payment. His account currently reflects a past due balance of $141.18, which consists of membership dues billed from September 2023 through November 2023, caused by a decline starting in September 2023 due to Insufficient Funds.
  
  Per the terms and conditions of ********************** membership agreement,specifically, paragraph 9 titled Cancellation and *******, there are numerous ways ****************** can request cancellation of his membership, so long as he provides a 30-day written notice. This written notice can be delivered to Golds Gym via in person, by mail, or electronically by email. Members are not limited to only request cancellation in person.  
  
  We have concluded that Golds Gym never received a cancellation request from ******************, and for that reason, his membership remained active and continued to bill for membership dues. ********************** membership was only terminated due to a balance accruing for 3 consecutive months.
  
  At this time, ****************** is not eligible for any kind of billing adjustment, as again, Golds Gym does not have record of receiving a cancellation request from him. The current balance reflected in his account of $141.18 requires immediate payment and can be settled by calling our team at ************ if hes unable to visit his local club to make payment in person.
  
  Thank you for allowing me the opportunity to respond to ********************* online BBB complaint.
  
  
  Sincerely,
  
  *******************************
  Senior ************* Manager
  

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint to **************** about continuous billing. I was informed over email and over several phone calls that my account will not be billed anymore and that there was cancellation of my account. I was told that the total due was $143 but now Im being told that there is $200 due and states that $60 was taken out of my account but I submitted proofed them at $143 was taken out of my account without my authorization. My complaint is **************** is not Admitting their faults.

  Business Response

  Date: 05/02/2024

  May 2, 2024
  
  Consumer: *******************
  Complaint: 21504954
  
  To Whom It May ***************** am in receipt of ************** BBB complaint regarding his billing inquiry and dispute of the current balance reflected in his Golds Gym membership account.
  
  We would like to begin by confirming and reiterating the current balance past due in ************** account. Per the email exchange with ************,which we have taken the liberty of attaching for reference, his current balance is $169.90. In this email exchange, you will note that he was provided with a full balance breakdown in addition to confirmation of his past due amount. ************ was also advised why the balance was valid and required payment. To which ************ confirmed understanding and asked if we offered payment plans.
  
  Furthermore, as previously advised to ************, there is no record or indication that he requested to cancel his membership. For this reason, his membership continued billing every month, eventually accruing a past due balance for more than 3 months of membership dues. ************** payments consecutively defaulting is what eventually led to his membership being terminated, not because he requested cancellation of his account. This would explain why ************ is now being contacted by our **************************************** and why they are trying to collect on our behalf.
  
  At this time, the balance of $169.90 is considered valid.************ can make payment by visiting his local club or contacting our ************* team via phone.
  
  Thank you for allowing us the opportunity to respond to ************* BBB complaint.
  
  
  Sincerely,
  
  *******************************
  Director, ****** Services

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my contract with golds gym a year almost a year ago and they continued to charge me. When I discovered the charges I called them and asked for them to cancel and they refunded me only three months. I recently got a set collection letter because golds gym had never cancelled my account. I called the manager again who handed the cancelation and he refused to help and said he had already sent it out to support but would not give me any other contact info for anyone above him. The debt collector is now trying to report it to my credit.

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golds gym continue to charge me even after cancelling my membership. I cancelled in July 2030 and in February ******************************** I went to the gym multiple time to complain an to get a refund and the keep telling me that its been taken care of. I finally contacted their customer service desk and the said that it was my responsibility to check on the cancellation. Like I had any control. And that the were only going to return 90 days. I made every effort to get this fix and even took days off from work to go into the gym and speak with the manager. All I want is my money that they took.

  Business Response

  Date: 02/22/2024

  February 22, 2024
  
  
  Consumer: *******************************
  Case#: 21299243
  
  
  To Whom It May ***************** am in receipt of Mr. ******** online BBB complaint pertaining to his Golds Gym membership and his refund request due to his cancellation.
  
  After further review of Mr. ******** Golds Gym account our records show that ******************** did submit his cancellation request on July 24, 2023, at the gym level and with the required 30 day notice his last billing date would have been scheduled for August 10, 2023. When ****************** brought this to Golds Gyms attention In February 2024, he was issued a refund on February 14, 2024, based on the terms and conditions outlined in his agreement referring to the 90-day clause. Golds Gym issued a refund for the past 90 days of charges that occurred from December 2023 February 2024 totaling $97.44.
  
  After the refund was issued to ******************, he requested a full refund for the remaining 3 charges from September 2023-November 2023 that were not refunded per the 90 day clause totaling $97.44.
  
  At this time, Golds Gym has issued a refund for the remaining amount request totaling $97.44 to the Mastercard on file ending in 3838 expiration date 06/2027. Please advise ****************** to allow 3 to 5 business days to see the refund posted to his account.
  
  Thank you for allowing me the opportunity to respond to Mr.******** online BBB complaint.
  
  Sincerely,
  
  *******************************
  Sr ************* Manager
  
  

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Gold's Gym located at ***********************************************. My experience at this facility has been consistently disappointing due to several unresolved issues.Firstly, a significant portion of the gym equipment has been out of order for an extended period, surpassing over a year in some cases. Specifically, I am referring to the four Precore Free ********** cardio machines. Not only do these machines skip severely, but three out of the four have caused discomfort and knee pain during use. Additionally, there are visible missing parts, which compromises the safety and effectiveness of the equipment. As a result, I am left with only one functioning machine, which itself has a persistent squeak and is frequently occupied due to its status as the sole working option.Despite numerous attempts to address these concerns with the gym's management, no satisfactory resolution has been provided. The manager, in particular, has displayed a dismissive and rude attitude, often neglecting even basic courtesy such as greeting customers. Despite bringing up the issue with the machines directly to the manager, I have yet to receive a straightforward answer or any meaningful action to rectify the situation.It is evident that the gym's management has failed to fulfill their obligation to maintain functional equipment and provide satisfactory customer service. I feel deceived and misled into believing that the gym facilities were adequately maintained and equipped, only to be met with ongoing issues and neglect from management.In light of these circumstances, I am requesting a refund under the ***** Deceptive Trade Practices-Consumer Protection Act (TDTA LAW). I believe I am *********** compensation for the misrepresented condition of the gym equipment and the failure of management to address these issues within a reasonable timeframe.I expect a prompt response and resolution to this matter. Failure to address these concerns will leave me with no choice but to escalate this complaint further through appropriate channels.

  Business Response

  Date: 02/15/2024

  February 15, 2024
  
  
  RE: Braxton ******
  Complaint #********
  
  To Whom It May ***************** am in receipt of Mr. ******* online BBB complaint regarding equipment at our Golds Gym ********** location.

  On 1/2/2023, our club manager emailed **************** thanking him for his feedback and confirmed that the equipment he mentioned in his feedback was being looked at by our Facility Manager. During the club Manager and Facility Managers investigation, we were unable to confirm a problem with the machine(s) in question. This prompted our club Manager to reach out to Mr. ****** via email for more details of the specific problem he noticed with our equipment. Unfortunately, our club Manager never received a response, nor did we hear back from Mr. ****** via phone or in person, and because our Facility Manager was unable to identify a problem with the machine(s) in question, no further action was taken. However, Mr. ******* initial concern brought up on 1/1/2023 was immediately addressed, and we have not had any additional communication or new issue reported with the machine(s) in question from this member (or any other member) since 1/1/2023.

  
  Equipment repair is a high priority for Golds Gym, and we take prompt and necessary steps to ensure our equipment is operating to its maximum capacity. We have one machine out of service at the moment, but it is not the Precore Free ********** cardio machine Mr. ****** mentioned. The assisted pull up/dip machine had a pin break in the stack of weights recently, and our Facility Manager will be in tomorrow to fix this machine.
  
  **************** gave us a good review for our club Management and Overall Friendliness,so our interactions with him have always been positive. We would love the opportunity to speak with Mr. ****** and address any concerns he may still have regarding ********* ********** location. Our club Manager, *************************, will be reaching out to **************** to address his concerns further.

  Thank you for allowing us the opportunity to respond to Mr. ******* BBB complaint.
  

  
  Sincerely,
  
  *******************************
  Director, Member Services

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Collection they harassment me with them Collection my member is month-to-month. My payment for one month did not go through. They sent me 150 where is that for? I need somebody contact me. I am file compliant to attorney general I did not have a contract with gold Gym.

  Business Response

  Date: 02/16/2024

  February 16, 2024
  
  Consumer: *********************
  Case#: 21294898
  
  To Whom It May ***************** am in receipt of Mr. ******** online BBB complaint pertaining to his dispute for the balance owed for his Golds Gym membership account.
  
  After further review, we show Mr. ******* signed up for an agreement on 7/22/2019 to bill every month on the 25th for $43.29 to his card on file. Mr. ******* has a current balance for $149.87 that consists of 3 charges of $43.29 and a decline fee of $20 as Mr. ******** billing started declining recently on 10/25/23 (causing him to assess a decline fee of $20 per the terms of his agreement). Due to this decline in October 2023 for the reason CC Lost/Stolen we were unable to collect the monthly dues from November 2023 and December 2023, causing his membership to be terminated for non payment of membership dues on 1/23/2024.
  
  Furthermore, we do not show Mr. ******* submitted a request to cancel his membership. Per the terms of his membership agreement, he would have needed to submit his written cancellation request, which includes providing a 30-day notice. Due to Mr. ******* not submitting a written cancellation request his balance continued to accrue up until his membership was cancelled due to non-payment on 1/23/2024. This is the reason why Mr. ******* has been receiving communication from Collections trying to collect the past due balance that remains unpaid and owed to us.
  
  At this time, the balance of $149.87 is considered valid due to Mr. ******* not submitting a cancellation request in order to stop billing. If Mr. ******* would like to submit payment, he can visit or call his local club to speak with a customer service representative to get this taken care of.
  
  Thank you for allowing me the opportunity to respond to Mr.******** online BBB complaint.
  
  Sincerely,
  
  *******************************
  Senior **************** Manager
  
  

  Customer Answer

  Date: 02/16/2024

  I am rejecting this response because:  , during the three months I went to gym and they dont let me in Bcz Payment did not go through so why you get billed for  for three months  if I cant go in ? Hows Illegal charge me with out I can us the Member ? People used to telling me did not do with  gold gym they are bad and I believed now 

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early March of 2023, I visited to the Gold's Gym located at *******************************************************************. The purpose of this visit was to cancel my membership and the membership of one of my family members. The clerk behind the counter asked me for our names and phone numbers, looked us up in the computer to verify that we were indeed members. He then wrote our names down and said that he would take care of the cancellations. I did not notice that in the following months, ****'s Gym had continued to charge my **************** card. On August 29, 2023 I received a notice from Gold's Gym saying that my account was delinquent. I reached out to them via email to inquire why I received this notice. They told me that they had no record of my cancellation and I owed them for the past-due balance. I responded by telling them that I had indeed cancelled my memberships in person and that my memberships needed to be cancelled at once and all charges made in result of Gold's Gym's negligence be removed. They confirmed that my memberships were being cancelled immediately.I am now being harassed by an attorney demanding that I pay these charges ($126.60 for myself, and $189.90 for my family member). In addition to this, they have charged my **************** card $253.20 since August.My request is as follows:* Remove all said "delinquent" charges (and service fees) from both accounts. This totals $316.50.* Have their attorney send me a confirmation letter that I am no longer being pursued to collect these charges.* Refund all charges to my **************** account from May 1, 2023 to now. This totals $383.10 in false charges.* Send me written notification that both of these accounts are closed.The account numbers in question are RSG11200856 and RSG11220843.

  Business Response

  Date: 01/25/2024

  January 24, 2024
  
  
  RE: *****************************
  Complaint ID: ********
  
  
  To Whom It May ***************** am in receipt of Mr. ********** online BBB complaint regarding his and his sons Golds Gym membership, and the cancellation request claim and billing adjustment requested.
  
  Per the terms of Mr. ********** Golds Gym Agreement, he agreed to provide Golds Gym with a 30-day written notice in the event he wishes to cancel his membership. We do not have record of receiving such written notice from ********************** until August 29, 2023. Mr. *** this reason, Mr. ********** account (and his sons) remained active and membership dues have continued to bill and accrued to the amount of $126.60 ($189.90 for his sons account).
  
  ********************** called our account collections team on August 29, 2023 stating he previously cancelled, and at that time, he was asked to submit his formal cancellation request along with documentation supporting his claim of previously cancelling the membership. ********************** was also advised during that phone call that because his son was over the age of 18, his son would be required to request cancellation of his own membership. To date, we have not received that request from his son or the requested supporting documentation from ***********************
  
  Berthelots membership is now terminated due to non-payment. However, if he is claiming to have requested cancellation prior to August 29, 2023, again,we ask him to submit documentation supporting his claim for further review.
  
  At this time, we have taken Mr. ********** verbal cancellation attempt from August 2023 into consideration and will be waiving his and his sons current balance as a courtesy. We ask that ********************** allow up to 72 hours for our account collections team to update their records, and for the collection notifications to cease.
  
  Thank you for allowing us the opportunity to respond to Mr. ********** concern.
  
  
  Sincerely,
  
  *******************************
  Director, ****** Services

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner will not issue 43$ refund and is slandering over false complaints Hello I emailed *********************** at the highland ******* location about a member insulting/threatening me,he told me he would handle this member coming at me aggressively and it seems like nothing was done.I listed a witness name,there were many witnesses.The member would probably admit to calling me a p**** etc and threatening me himself.It would be difficult to deny it when he was yelling it in the middle of the gym with all the witnesses there.I emailed ****** saying it seemed like this member was taking things into his own hands about the complaints ****** received about me and talked to me about prior to this.Because he knew certain things about the aspects of me and ******* conversation.He is friends with the guy Nothing was done over the course of a few weeks the member continued to harass me calling me a f***** and saying he would put me in the hospital Then ****** called me recently and said my membership was revoked for breach of contract.I never said anything that breached contract inside the gym

  Business Response

  Date: 01/23/2024

  January 23, 2024
  
  
  RE: ***************************
  Complaint # ********
  
  To Whom It May ***************** am in receipt of Mr. ******** online BBB complaint regarding his Golds Gym membership and refund request.
  
  After numerous member complaints were brought to our attention regarding 2 separate incidents involving ****************** (that we are not at liberty to discuss), a thorough investigation was conducted. Our investigation concluded that ****************** was in violation of our Rules and Regulations:
  
  RULES AND REGULATIONS: You acknowledge the existence of and the need for rules and regulations governing your membership and use of Golds Gym equipment and facilities, and participation in services (the Club Rules). Golds Gym reserves the right to modify, amend or supplement the Club Rules from time to time in its sole discretion, and you agree to comply with the Club Rules in effect and as they may hereafter be modified, amended or supplemented. Golds Gym may cancel your membership (and any services or products purchased) at any time, including for violations of the Club Rules, any applicable law or regulation, or generally undesirable,abusive, or offensive behavior (as determined by Golds Gym in its sole discretion) and you will not be entitled to a refund of any portion of enrollment fees or dues paid to the date of cancellation. It is prohibited for any person not employed by or contracted with Golds Gym, or affiliates as a personal trainer to engage in personal training, private or team coaching, or related activities in any facility. Your account must be current to access and use Golds Gym facilties, equipment, products, and services. You are required to check-in each time you use a facility, and failure to do so is cause for termination of this Agreement and your membership.
  
  Due to Mr. ******** behavior and violation of our Rules and Regulations, his membership was terminated immediately without a refund of any portion of enrollment fees or dues paid to the date of cancellation according to the terms and conditions listed above he agreed to when purchasing the membership. At this time, this decision is still in place.
  
  Thank you for allowing us the opportunity to respond to Mr.******** BBB complaint.
  
  
  Sincerely,
  
  *******************************
  Director, ****** Services

  Customer Answer

  Date: 01/23/2024

  I am rejecting this response because:   
  

  I emailed ****** the ** about a member who was yelling in the gym calling me a p**** and a clown.he was also threatening **** did not say anything back to him that violated golds gym policy.I provided witness *********** replied to my email saying he would handle the member coming at me aggressively-I also emailed ****** it seems like this member was trying to take things into his own hands and punish me,because he knew certain aspects about me and ******* conversation about the false complains he received about me.He is friends with ******..

  he would probably admit to violating rules calling me names and threatening me if ****** asked.I named a witness in the email,this member started it.I can also name more witnesses 
  

  nothing was done ****** ***** follow up on this and I was harassed called a f***** by this member multiple times.There is no proof I said anything that violated rules inside the gym.

   

   

  Customer Answer

  Date: 01/23/2024

  
  I want to know why this business only investigates me and didnt follow up on the things I emailed the general manager about with the guy harassing me calling me a f***** and a pussy 

  because I also emailed the general manager it seemed like he was taking things into his own hands about the complaints the general manager received.Because this happened not too long after the phone call with the general manager.

  Customer Answer

  Date: 02/04/2024

  
  The manager seems to keep trying to have my honest ****** review taken down,he had told me I shouldnt be able to make a review.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved from ***** to ********, and prior to moving I submitted a cancellation for for myself, my wife, and my son's memberships to Golds Gym. My son's membership got cancelled, but my wife and I continue to be billed for our memberships. My wife and I have both called several times and were told they were escalating to a manager each time we called. I finally spoke with "****" who said he is the new GM at ********* Heights Quarry location. He said he would look into it as well. I originally thought this was just incompetence, however a quick ****** search showed hundreds of people in my same boat. Clearly this is a pattern of intentional billing fraud. Very disappointing.

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inaccurate billing errors, as this situation appears to be a violation of the Fair Credit Billing Act (FCBA).

  Customer Answer

  Date: 11/21/2023

  Dear BBB,
  Thank you for your prompt response to my complaint against ****'s Gym. I wanted to provide you with an update on the situation. I have emailed *************************, the area operations manager of Gold's Gym, but I have yet to receive any response from him. However, I continue to receive emails and text messages from Gold's *********************** threatening that my membership is at risk if I do not pay the gym dues and late fee. It is worth noting that they are refusing to accept my regular payment without the late fee.
  I want to reiterate that I cancelled my membership in person at the ************* gym in ***** on November 1st, 2023. To my dismay, I have discovered through my own online investigation that I am not the only one facing these issues with ****'s Gym. There are numerous complaints about inaccurate billing and failure to cancel memberships, resulting in unjustified late fees. If Gold's Gym were to charge 100 people a late fee, including the membership fee of $54, that would total $5,400 in fraudulent charges in just one month. It is possible that some individuals give in to the demands and pay these fees, but I refuse to be taken advantage of in this way.
  In addition to filing a complaint with BBB, I have also submitted a complaint with the ************************************ (CFPB) under the Fair Credit Billing Act. I hope this will lead to a further investigation into the fraudulent late fees and the intentional continuation of charging my credit card after I had cancelled my membership. It is clear that they were no longer authorized to debit my card, and their actions are fraudulent.
  Once again, I want to express my gratitude to the BBB for the assistance you provide in helping people like me. Please feel free to include this response as an addendum to my previous complaint, ensuring that there are no mistakes or errors. Thank you for your ongoing support.

  Business Response

  Date: 11/21/2023

  Good afternoon, 

               This appears to be for a Gold's Gym in *****, not for our ********* franchise group. Can we get this moved over to them please? Thanks so much!