Complaints

This profile includes complaints for Flagwix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Flagwix

  539 W Commerce St STE 2859 Dallas, TX 75208-1953

• 

  Flagwix

  2355 State St Ste 101 Salem, OR 97301-4541

• 

  Flagwix

  1769 Shipman Dr San Antonio, TX 78219-2325

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BOUGHT 2 METAL SIGNS, ONE **** AND ANOTHER *****. THEY LOOKED REALLY NICE IN THE PICTURE, LIKE SCULPTED METAL. THEY WERE $75 A PIECE. THEY ARE CHEAP, THIN PIECES OF METAL WITH A PICTURE PAINTED ON THEM. NOT WORTH MORE THAN $10 A PIECE. THEY LOOK CHEAP AND GAUDY. THE **** PICTURE IS BENT AND THE ***** IS SCRATCHED. ALL I WANT IS A REFUND.

  Business Response

  Date: 11/30/2023

  
  Dear ***********************,
  
  Im sorry for the trouble youve been having with our products and service. In order to support you through this, I need some information from you. Could you please provide us with some photos of the item you received?
  
  I understand how it can be frustrating to purchase that item and not have it meet your expectations, so hopefully, we can get this sorted out for you.
  
  Thank you for your business.
  ***

• Initial Complaint

  Date:10/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered custom flag. Never received, said it was delivered. Trying to get ahold if anyone at this company is impossible if you can't find your order #. Terrible customer service.

  Business Response

  Date: 10/19/2023

  Hello *****,
  
  I'm *****, from the Customer Support Team of ********************.
  
  In our system, we noticed that just have only order #FLW321548, ordered on September 12, 2023, for one item:
  1 x ******* Eagle Flag MLH1774Fv29 Size: Garden Flag
  
  This order was delivered ** or at the mailbox at 5:37 pm on September 25, 2023 in **********, ** *****. So have you received your order?
  
  We received your response from BBB stating that you purchased a custom flag and have not yet received it. In case you have an order other than this one at our store, please provide us with additional information related to that order so that we can assist you better.
  
  We do need a bit more information to find your order and probably well do our best to support you.
  
  We love to hear from you soon.
  Best regard.

• Initial Complaint

  Date:10/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 2 flags and have not received any response back or my purchase

  Business Response

  Date: 10/19/2023

  Hello ********,
  
  We sincerely apologize for the delay in responding to you.
  
  In our system, we noticed that you have 2 orders.
  FLW323107: 1 x The Thin ********** ******* Law Enforcement American Eagle Flag THB3482GFv1 Size: 3x5 ft. Type: No Flagpole Mounting Rings
  
  This order was delivered in or at the mailbox at 4:25 pm on October 5, 2023 in *************, ** *****. And on October 5, you also responded to us that you received your flag through this email. You can review the email content through the attached image below.
  
  FLW324286: 1 x The Thin ********** ******* Law Enforcement American Eagle Flag THB3482GFv1 Size: 3x5 ft. Type: No Flagpole Mounting Rings
  
  Immediately after receiving this order, we contacted you and asked you to confirm whether your 2 orders were correct or not. In case your order is duplicated, we will help you cancel it. You have then confirmed to us that this order is a duplicate and we have also informed you that we will help you cancel it.
  
  However, the number of orders was too large and the produce department forgot to cancel this order, so we have shipped this order as normal, as a thank-you gift to you for choosing to shop at our store. This order was delivered in or at the mailbox at 4:08 pm on October 16, 2023, in *************, ** *****. So have you received this order?
  
  We've also refunded the value of order #FLW324286 to you via PayPal, with transaction ID *****************. So have you received the refund?
  
  If you have not received your refund yet, please respond to our email so we can best assist you.
  
  Many thanks for your kind understanding in advance.
  
  Looking forward to hearing from you soon.
  Best regards.

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company are are a bunch of liars. They go by many different names and they are not located in ***** or anywhere else in the **** There flags are not custom made once ordered, they are pre-printed and come from *****. Their webpage does not work and you can never track your shipment from Flagwx,com Their emails are slow and robotic.. Buyer beware. I should have read the BBB reviews before ordering because a lot of people who purchased from these individuals have been scammed. Their reviews on social media are fictitious, don't trust them!

  Business Response

  Date: 07/29/2024

  Hi dear,
  Were sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback very seriously and want to address your points directly.
  We are indeed located in ***** and strive to operate with transparency and integrity. Our flags are designed in-house and are manufactured overseas to ensure high quality at competitive prices. We understand this process can be confusing, and were working to improve communication about it.
  We apologize for the difficulties youve faced with our website and shipment tracking. We are aware of these issues and are actively working to enhance our websites functionality and tracking system.
  If our previous communications seemed inadequate, were genuinely sorry and will work to improve our service. We regret that your experience didnt meet your expectations and would like to resolve this matter to your satisfaction. Please contact us directly at ********************************** so we can address your concerns personally and work towards a resolution.
  Thank you for your feedback, and we hope to have the opportunity to make things right.
  Sincerely,
  Flagwix

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flag from this company. Their confirmation email showed the correct product. But when I received it it was different from what I ordered. I informed them of this and they told me to keep the incorrect item and if I wanted the correct one I would have to reorder and pay for it again. This was their mistake not mine and there is no way I'm paying for it a second time.

  Business Response

  Date: 07/29/2024

  Hi dear,
  Thank you for bringing this issue to our attention. We sincerely apologize for the mistake with your order and any inconvenience it caused.
  We understand your frustration regarding receiving the wrong item. After reviewing your case, we have completed the refund process for the incorrect item. You should see the refund reflected in your account shortly.
  We regret that our initial response did not meet your expectations, and were working to improve our procedures to prevent such issues in the future.
  If you have any further concerns or questions, please dont hesitate to reach out to us at *********************************** We appreciate your feedback and hope to have the opportunity to better serve you in the future.
  Sincerely,
  Flagwix

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  april 2023 I purchased a flag it was on back order which was fine but when I got it the top is wrinkled & not smooth & the edges of the side either looks like it was sewed to tight or someone didnt know what thet were doing or they were in a hurry to fill the orders I contacted the company & have not yet to hear back from them I was gonna start ordering my flags from this company cuz purchased 1 in March 2023 & it was perfect but not this 1 I just bought April 2023 Im a lil disappointed in the ************************ service so I guess I will go with another company & give my bussiness to if flagwix is gonna be like this ty ********************

  Business Response

  Date: 06/04/2023

  Hello *******************,
  
  We thank you very much for sharing and letting us know about the product problem. Can you provide us with a picture of the product you received via email so we can check it out?
  
  Im looking forward to hearing from you soon. 
  
  

• Initial Complaint

  Date:05/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a flag and never received it. The telephone number is not in service. I was told they went bankrupt. Would like a refund, please.

  Business Response

  Date: 05/09/2023

  This parcel was delivered to an individual at the address at 1:09 pm on May 4, 2023 in ******, ** 18330.
  Shipping Address:
  *********************
  ****************
  ******, **,18330
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an item on February 20th and received the incorrect item on March 7th. I was not given a refund but was told the correct item would be shipped out . Its now April 7th and Ive yet to receive the right item. When I reach out to FLAGWIX Im told my item has been shipped while **** shows in their system, item still waiting to be received. Its been over 60 days now, they wont give me a refund and they are giving me the run around. I have all the emails saved of me contacting them and them giving me the run around. Also they did offer to ship the item asap and to give me a 10% refund for the inconvenience over a week ago and not even that has been given. Keep in mind 10% refund is a joke. At this point I want a refund and never deal with them again.

  Business Response

  Date: 07/29/2024

  Hi dear,
  Thank you for reaching out and sharing your experience. We apologize for the extended delay and any frustration this has caused. We understand how important it is to receive the correct item promptly.
  We have processed your refund, and the correct item has also been shipped to you as a replacement. We hope this resolves the issue to your satisfaction. We are also reviewing our procedures to prevent similar issues in the future and improve our customer service.
  We regret that your experience did not meet your expectations, and we appreciate your patience throughout this process. If you have any further concerns or need additional assistance, please feel free to contact us directly at **********************************.
  Thank you for your feedback.
  Sincerely,
  Flagwix

  Customer Answer

  Date: 07/29/2024

  I am rejecting this response because:   I ended up receiving the order incorrectly again and was refunded my money . Not sure how its possible to ship the same  order twice incorrectly after taking weeks to ship it .

  Business Response

  Date: 07/29/2024

  Thank you for your feedback, and we sincerely apologize for the repeated mistake with your order. We understand how frustrating it must be to receive the incorrect item not just once, but twice, and we appreciate your patience throughout this process.
  We have processed your refund, but we recognize that this does not fully address the inconvenience youve experienced. We are committed to making a good faith effort to resolve this matter and to ensure it does not happen again.
  To improve our service and address your specific case, we would like to offer a special discount on a future purchase as a gesture of goodwill. Please contact us at ********************************** so we can discuss this offer and assist you further.
  Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
  Sincerely,
  Flagwix

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on 12/11/2022 from flagwix.com. Before ordering i wanted to make sure a US based company. They stated that one of their locations was a US based location in TEXAS. They had positive reviews. I knew it was around the holiday so didn't expect a miracle on shipping. I read the policies about the shipping & so forth and all seemed fair & legit. So I ordered the item. I paid with ****** which I'm glad. On 12/20/2022, I received an email from the company stating the order was shipped & a tracking number was provided. I looked up the **** tracking number & it stated that it was with a carrier service ****************** on route to the US postoffice in Chicago. Days later nothing changed. I contacted the post office & they stated that the tracking number was MANUALLY created by the company & not the post office so until they had the package in hand they couldn't help. But when I did mention the carrier service they had not heard of them. Alarmed I contacted flagwix support. They stated it was just taking some time because of the holidays and they would see what was wrong. I waited some more. I emailed them back. Almost the exact same response like autogenerated. This time I did some investigating and this is what I learned. Flagwix is NOT US based. It is actually ******************************. I learned this from ****** transaction. The phone number provided is fake and not in service. I then looked up the address flagwix states on website is their location in US and it lead me to a ************* in Texas. I called the health clinic and other surrounding businesses of that address and they have never heard of FLAGWIX. Therefore not only was the address stolen but fake phone number. I tried to locate ****************** and what i learned it is a over seas cargo company but none of their links work and none of their phone numbers are in service either. I asked for a refund but the company just makes excuses and won't.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/29) */
  Dear *************
  
  Thanks for reaching out to us.
  
  We are located in the US. Our products are mostly manufactured and shipped from the US. However, we had to outsource some house flag orders from outside the US due to the high demand of the item. Please rest assured they are the same quality.
  
  Your order is in transit now. During the holiday season, **** experiencing rush of packages and there can be delays. Rest assured we are doing everything in our power to get your order to you as soon as possible!
  
  Your item arrived at our **** facility in ********************************** on December 28, 2022 at 11:06 pm. The item is currently in transit to the destination.
  
  *****************************************************************
  
  Please give it a few more days for the tracking update. In the meantime, we will do everything on our end to locate your package. If after a few days, the tracking number is still not updated, we will take responsibility and give you the best solution.
  
  We thank you for your patience during this time.
  Regards.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a flag from this company for $40.95 on November 10th of 2022 and have never received the flag. I have emailed their support email and have not heard from anyone. I work hard for my money and either want a refund or want my flag that I paid for. I have the confirmation email and my bank record that I did pay for this item. All I want is my product I paid for. Flagwix does not publish their phone number so I cannot contact them by phone. I have attached my bank record and the Email from Flagwix with the proof of purchase. Any help would be appreciated. Thank you very much.
  

  Business Response

  Date: 03/20/2023

  Business Response /* (1000, 5, 2022/12/22) */
  Hello ***** *****,
  Thanks for contacting us about this issue.
  
  The problem you're having seems to be the result of putting the wrong address.
  
  ***** *****
  **********************
  ******************
  United States (US)
  *****
  **
  
  We would like to give you a proper expectation that the facility no longer accepts Returned to Sender Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.
  
  ************************************************************
  
  Unfortunately, As per our Policy, we will not refund nor assume liability for orders that are lost due to incorrect Shipping Addresses.
  
  If you still get this package, please provide the correct address and use this link below to pay an extra 10$ as a postage fee. We will re-produce a new one after receiving your additional fee.
  
  ***********************************************
  
  I'll take your lead on how to proceed from here, but I hope one of these solutions will help make up for the challenges you've experienced.
  
  Sincerely,