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Business Profile

Flags

Flagwix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flags.

Complaints

This profile includes complaints for Flagwix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Flagwix has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Flagwix

      539 W Commerce St STE 2859 Dallas, TX 75208-1953

    • Flagwix

      2355 State St Ste 101 Salem, OR 97301-4541

    • Flagwix

      1769 Shipman Dr San Antonio, TX 78219-2325

    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 24, 2022 I purchased a flag from FLAGWIX for $39.95. The flag never arrived and they have not resolved the problem. I have contacted them twice. The flag was for Christmas. I am requesting a refund as I am on social security and cannot just throw away the money.

      Business Response

      Date: 03/21/2023

      Business Response /* (1000, 5, 2022/12/22) */
      Dear ******** *******

      On behalf of our company, I want to extend my sincerest apologies for the negative experience that you had with our product.

      Since the number of orders received this season is so high, their logistics and delivery functions cannot handle deliveries as efficiently as usual.

      Obviously, this affects your satisfaction while shopping with us, we deeply apologize for any issue that leaves you unsatisfied. Please understand our difficulty as the delivery process is sometimes out of our control.

      We have contacted the carrier and we push them to fix this problem day by day, please give it a few more days. In the meantime, we will do everything on our end to locate your package.

      Track your shipment: https://t.17track.net/en?v=2#nums=XXXXXXXXXXXXXXXXXXXXXXXXXX&fc=XXXXX

      We truly appreciate your sympathy and kindness now.

      Once again, we sincerely apologize for this bad experience you got from us.
      Regards,


      Consumer Response /* (3000, 7, 2022/12/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      12/23 and still no flag. I repeatedly told them I want a refund as it is too late for Christmas decorating. I already bought another flag.


      Business Response /* (4000, 9, 2022/12/28) */
      Dear ******** *******
      Thanks so much for the feedback.

      Since the number of orders received this season is so high, their logistics and delivery functions cannot handle deliveries as efficiently as usual.

      Obviously, this affects your satisfaction while shopping with us, we deeply apologize for any issue that leaves you unsatisfied. Please understand our difficulty as the delivery process is sometimes out of our control.

      To show our goodwill, we would like to send the code ********** (25% off) as our apologies in hope of compensation for this matter.
      Once again, we sincerely give an apology to you.

      Have a happy and blessed New Year!!

      Thanks again

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered flag on 12/1/22
      Paid $96.24
      Not received as promised
      Tracking number shows no movement since 12/2
      Company does not respond to multiplecommunications with specifric ansers. Robo responses only
      No telephone number available
      Have seen numerous similar complaints online

      Business Response

      Date: 12/15/2022

      Dear ***************************,

      We sent you a mail, please check mail. We will take responsibility for this issue

      Our apologies and regards.
      T161222


      Customer Answer

      Date: 12/16/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Did not receive an email related to this complaint or describing resolution. No contact from company subsequent to complaint filing.Please note that theere was a typoin my complaint. The amount of the refund I am requesting is $46.94, not $96.24. Thank you.

      Business Response

      Date: 03/10/2023

      Business Response /* (1000, 5, 2022/12/15) */
      Dear ***** ********,

      We sent you a mail, please check mail. We will take responsibility for this issue

      Our apologies and regards.
      TXXXXXX


      Consumer Response /* (3000, 7, 2022/12/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Did not receive an email related to this complaint or describing resolution. No contact from company subsequent to complaint filing.Please note that theere was a typoin my complaint. The amount of the refund I am requesting is $46.94, not $96.24. Thank you.

      Business Response

      Date: 07/29/2024

      Hi dear,
      We sincerely apologize for the inconvenience you've experienced. We understand your frustration with the delay and the lack of response.
      Our records indicate that your order was delivered in December 2022. However, we recognize that communication and tracking issues have affected your experience. We are committed to improving our service and addressing the concerns you've raised.
      We are actively working on enhancing our customer support and tracking systems to prevent similar issues in the future. Your feedback is invaluable in helping us make these improvements.
      If you have any further concerns or need additional assistance, please contact us directly at *********************************** We appreciate your patience and understanding.
      Sincerely,
      Flagwix

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/04/22 placed my order with flagwix it was delivered on 12/02/22 the package had been opened and was damaged I have tried time and time again to get a return slip to them with NO RESPONSE and there is no phone number for this company. I'm seeking a full refund.

      Business Response

      Date: 03/21/2023

      Business Response /* (1000, 5, 2022/12/07) */
      Dear ******** ****
      Thanks for contacting us about this issue.
      I'm sorry to hear you're not happy with our product.

      We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. As our policy, We just accept returns for damaged or defective products.

      We are willing to take responsibility for your order by resending or refunding if the item you receive is not the same as your order. But we need to know what you have received with a photo of it as evidence.

      We are unable to resolve the issue without knowing how the product went wrong.

      If a photo proof is submitted, we will offer a better way to solve the problem for you.

      Once again, I apologize for any inconvenience this may have caused. Please let me know how else I can help.
      Sincerely,


      Consumer Response /* (3000, 7, 2022/12/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have asked them over and over again to send me a return slip for a full refund they had told me earlier that the package was lost it showed up a month later damaged and I told them I do not want a replacement I want my MONEY back thank you VERY MUCH.


      Business Response /* (4000, 10, 2022/12/13) */
      Dear ******** ****,
      We sent you an email earlier but it seems that you have not received it.

      We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. As our policy, We just accept returns for damaged or defective products.

      We need actual pictures of the product you received. We cannot process your claim without pictures as proof of checking with the warehouse.

      Please give us pictures so we can give you the best solution.

      I'm looking forward to hearing from you soon.

      Once again, we sincerely give an apology to you.

      Sincerely,


      Consumer Response /* (4200, 12, 2022/12/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I STATED ON MY LAST REPLY THAT ALL I WANT IS FOR FLAGWIX TO SEND ME A RETURN SLIP TO RETURN THEIR DAMAGED ITEM SO THEY CAN SEND ME A FULL REFUND I HAVE SENT PICTURES OF THE DAMAGED PACKAGE AND THEY KEEP TELLING ME ABOUT REPLACEMENT OF THE ITEM I DIDN'T WANT IT REPLACED I WANT MY MONEY BACK.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, on October 30, 2022, I placed an order with Flagwix. As a new customer, I was looking forward to the rewards I would receive with my order (for every $1 I spend I receive 5 points) and the fact that I was given a welcome code for a nice discount on my first order. I received my order on November 10, 2022 which was awesome because one of the flags was for Veterans day. When I checked my account for my rewards, it only showed 250, which was given to me for opening an account and being a part of the rewards program, in July of 2022. However, my account didn't show the order I placed for the $107.82 (****************). I sent several emails explaining that my account does not show any purchases or reward points other than the 250 but only received responses telling me my order had been received, which is not what I was inquiring about. I simply want my reward points and my account to show my purchase, that's all. I'm sure they can rectify this. In the email, Alice is saying I was supposed to LOG INTO the website. Although I ordered on the Flagwix website, I wasn't logged into my account. How would I have known this? Please help me rectify and receive my rewards please, thank you in advance. Below please see email from Alice, Customer Service at Flagwix.

      Alice (Flagwix)
      Nov 16, 2022, 23:55 PST

      Dear Jean *******************
      We sent you an email earlier but it seems that you have not received it.

      After checking on the system, your order has 250 points when you register for an account on July 9, 2022. Your order on October 30th does not earn points because you did not log in to the website when placing your order.

      We sincerely thank you for shopping with us and look forward to your continued purchase of our products. You can use this code for 15% off on your next purchase "**********".

      We wish that you and your families will have a wonderful time together enjoying our products.
      Hoping for future collaborations

      Thanks again
      *******

      Business Response

      Date: 03/08/2023

      Business Response /* (1000, 5, 2022/11/30) */
      Hello **** *******************,
      We'd like to offer our sincerest apologies for any inconvenience this may have caused.

      We have responded to your request via your email address, please check and let us know if there's anything else we can do for you.

      We are looking forward to hearing from you soon.
      We deeply apologize for this situation.


      Consumer Response /* (3000, 7, 2022/12/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I still did NOT receive my rewards points. I received an email stating when I order, I have o be signed into my account. As a new customer, I did not know this and can't understand why they can't simply rectify this by giving me my rewards and in the future, I now know that when placing an order, I must be logged in. I have ordered from many companies and whether logged in or not, I was able to go back, show my receipt of purchase and receive my points. I simply would like Flagwix to give me my rewards points for the $107 and in the future, I will ensure I am logged in. Thank you all for your time.


      Business Response /* (4000, 9, 2022/12/07) */
      Dear **** ******** **********,
      Thank you for contacting us.

      As we announced in the last email, your order has 250 points when you register for an account on July 9, 2022. Your order on October 30th does not earn points because you did not log in to the website when placing your order. You can note it for the next time you order.

      Your order is now complete. The system cannot provide you with points because our system is automatic for all customer orders.

      Let us know soon if there is something else we can do for you.
      Thanks and Regards,

    • Initial Complaint

      Date:11/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order a custom flag/garden for my place

      send emails every day all i get is excuses

      tracking number does not work send to usps but they did not get it

      oc24 22

      Business Response

      Date: 11/08/2022

      Dear **** ******,

      Thanks for contacting us about this issue.

      We have mailed you, please check your mail

      Once again, we sincerely apologize for this bad experience you got from us.

      Thank you so much!
      T091122

      Customer Answer

      Date: 11/09/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      lost every time we email new excuse been sitting for eday inde

      Business Response

      Date: 11/21/2022

      Dear **** ******,
      We have sent you an email, please check your mail
      Thank you for your patience!
      T221122


      Customer Answer

      Date: 11/22/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      worse servicecever no phone to contact wasted so much of my time

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/11/08) */
      Dear **** ******,

      Thanks for contacting us about this issue.

      We have mailed you, please check your mail

      Once again, we sincerely apologize for this bad experience you got from us.

      Thank you so much!
      TXXXXXX


      Consumer Response /* (3000, 7, 2022/11/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      lost every time we email new excuse been sitting for eday inde


      Business Response /* (4000, 11, 2022/11/21) */
      Dear **** ******,
      We have sent you an email, please check your mail
      Thank you for your patience!
      TXXXXXX


      Consumer Response /* (4200, 13, 2022/11/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      worse servicecever no phone to contact wasted so much of my time

      Business Response

      Date: 07/29/2024

      Hi dear,
      Thank you for reaching out and sharing your concerns. We apologize for the difficulties you've encountered with tracking your order and the delays in communication.
      Our records indicate that your custom flag was delivered in November 2022. We understand that you experienced issues with tracking and communication, and we regret any frustration this has caused.
      We are reviewing our processes to improve our service and ensure more accurate tracking and communication in the future. Your feedback is crucial to helping us make these improvements.
      If you have any further questions or need assistance, please contact us at *********************************** We appreciate your patience and understanding.
      Sincerely,
      Flagwix

      Customer Answer

      Date: 07/29/2024

      I am rejecting this response because:   

       

      i got item took for ever

      but thier item faded  in the sun  did not last long

      Business Response

      Date: 07/29/2024

      Hello,
      Im sorry to hear about the issues with the item fading and the delivery time.
      As your order was delivered in 2022, we understand that this situation may be frustrating. Our standard policy typically addresses concerns within a certain timeframe from the delivery date. However, we value your satisfaction and want to address your concerns as best as we can.
      Regarding the fading issue, we recommend keeping items away from direct sunlight to maintain their appearance. If the item has faded despite this, we sincerely apologize for the inconvenience caused.
      While we may not be able to offer a replacement or refund due to the time elapsed, we would still like to assist you. Please contact us at ********************************** with any further details or questions, and well do our best to provide support.
      Thank you for your understanding, and we appreciate your feedback as we continuously strive to improve our products and services.
      Best regards,
      Flagwix

      Customer Answer

      Date: 07/30/2024

      I am rejecting this response because:   

       

      poor excuses   terrible will never use agagin

       

      close this oit

    Flagwix is NOT a BBB Accredited Business.

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