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Business Profile

Healthcare Management

U.S. Anesthesia Partners, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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U.S. Anesthesia Partners, Inc. has 28 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      us anesthesia partners continues to send me bills for $1883.77. according to my insurance this amount is the in network discount and I am not responsible for this amount.cigna tells me claim ************* for ****** ****** July 11, 2024 paid $4255.00 $1748 is the in network discount. however us anesthesia partners continues to bill me for this amount.cigna also says claim ************* ****** m. **** july 12, 2024 paid $163.33. $135.77 was the in network discount. us anesthesia partners continues to bill me for this amount.I called us anesthesia partners billing department twice and was told both times that this was the patient responsibility amount. cigna tells me us anesthesia partners is in network and I am not responsible for this amount. I met my out of pocket max and cigna paid both claims.I want a paid in full letter showing a 0 balance from us anesthesia partners. I want this amount correct and adjusted to show a 0 balance.

      Business Response

      Date: 10/09/2024

      Hi, we appreciate you sharing your feedback and are sorry to hear youve had less than a good experience with ****. We would like to connect with you to see how we may be able to resolve this issue. ?Please contact our ********************* at your earliest convenience by email at ************************

      Customer Answer

      Date: 10/09/2024

      I am rejecting this response because: 

      us anesthesia partners has not given a response to my complaint.  once again they tell me to contact them to get the issue resolved.  I have already called them and cigna several times for resolution.

      Business Response

      Date: 10/09/2024

      Thank you again for reaching out. We apologize for any miscommunication. This issue is currently being processed so please email us at *********************** or give us a call at ************ for the update. 

      Customer Answer

      Date: 10/09/2024

      I am rejecting this response because:   us anesthesia partners is asking that I contact them yet again for resolution.  I have already called them 3 times and also spoke to cigna numerous times.  

      Business Response

      Date: 11/25/2024

      Thank you for taking the time to communicate your experience with ****. We would like to connect with you to update you on the status of your account, as my records show this has been resolved. Please contact our ********************* at your earliest convenience by email at ************************

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave birth on ********. I was billed by my anesthesiologist on 4/22/2024 for a c-section delivery (attached bill below) when I had given birth unmedicated. I erroneously paid this bill prior to receiving the itemized receipt and after receiving it, submitted an appeal through US Anesthesia Partners to correct the bill and issue a refund.I was originally told it would be 30 days. 30 days later, I submitted a second appeal. In August, the appeal was denied with no explanation. Today, 9/16/2024, I submitted a third appeal. Every time I request additional information, I am told the same thing, that an appeal will be/has been submitted. I was directed to Patient Advocacy and explained the situation and was hung up on when I asked if there was anyone else I could contact for help expediting this process. It's been 5 months since my original appeal was submitted with no updates, other than a wrongful denial. I have tried to contact my anesthesiologist directly, but I am always directed to the same place.

      Business Response

      Date: 09/17/2024


      Thank you for taking the time to communicate your experience with ****. I was able to look into the matter for you. You are correct there was no epidural, but you were given medicine to calm you down and your anesthesia care was monitored. The bill also includes the time our anesthesiologist spent caring for you, not just whether you had an epidural or not. The appeal has denied because you are still liable for the professional anesthesia services rendered. If you would like a more in-depth explanation, please feel free to contact us at ************ or by email at ************************

    • Initial Complaint

      Date:08/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had surgery 4 years ago. US Anesthesia Partners mis filed the claim with Ins. twice. now after 4 years they are coming back to collect a balance on account, there has not been any other communication with us between this time. I have had multiple calls with both Humana Ins. and US Anesthesia Group to try to clarify why we were told we meet our deductible by Humana and why it was misfiled wrong. Humana original paid the the whole amount, but then took back the payment. Not able to confirm, why this event happen. Multiple times I have trying talking to US Anesthesia to work out a reduced billing as I feel they should also have some ownership in this. Due to misfiling, no communication and 4 years to come back to collect. Is there not a timely filing? I have made 3 months of a $50.00 payment due to financial is all that I can afford, on April 26, 2024 I have asked US Anesthesia Partner if they would be willing to adjust $682.05 and I will cover the co-Ins amount of $785.31 so we can pay this off. I have been told by multiple employees there that they do not give any write offs and we have to make payment of more than $80.00 a month or they will turn it over to collect. My understanding is that they have accepted my payments that they have agree to this payment. I have not signed any payment agree as I am waiting for them to once again get back with me as I am disputing this statement. Every employee is very heartless and does not care that they have inconvenienced me. I have in good faith tried to talk to them but I get nowwhere.

      Business Response

      Date: 08/06/2024

      We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service.

      Please contact our escalations department at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you. 

    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid all bills or at least have them in payment plans through the hospital. I had a creditor reach out to me a couple months ago saying I owed a balance with USAP. I have never received a letter, bill, call, or email from USAP about any bill. I gathered all the information down from them and tried calling USAP. The multiple times I spoke with them, they could not find my account and said they would have a supervisor reach out. Please help.

      Business Response

      Date: 08/06/2024

      We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service.

      Please contact our escalations team at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you. 

    • Initial Complaint

      Date:07/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breaking the Texas Timely Billing law and not responding to the customer in a timely fashion.

      Business Response

      Date: 07/26/2024

      Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************. 

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never had to write a bad review on the BBB before until now. US Anesthesia Partners is terrible and the customer service never knows what is going on. I had a c-section on October 15, 2023 and the hospital had all my CORRECT insurance information. All the bills were correctly done EXCEPT for the US Anesthesia Partners Bill. I was sent a bill from US Anesthesia Partners on April 27, 2024 stating that I didnt have insurance. I called immediately after receiving that bill and stated that the bill needed to be sent to insurance. They said someone mistyped my policy # which is why insurance couldnt pay it, however since it had been so long they could no longer submit the bill to insurance. THIS WAS THE FIRST TIME I EVER RECEIVED THE **** SO HOW COULD IT BE TOO LONG TO SUBMIT!? I contacted my insurance and they stated that I would need to get an itemized bill to send them so they could pay it. The itemized bill I got from US Anesthesia Partners DOES NOT have the *** # OR PROCEDURE CODES on it so that my insurance can pay the bill. I HAVE CALLED US ANESTHESIA PARTNERS NUMEROUS TIMES REGUARDING THIS AND THEY HAVE NO WAY TO ADD THESE ITEMS TO THE **** SO MY INSURANCE CAN PAY. I am now getting late notices every week that this bill is due. THIS SHOULD HAVE NEVER BEEN SOMETHING THAT I SHOULD HAVE HAD TO DEAL WITH!! Why cant US Anesthesia Partners provide a correct bill so that it can be paid!?

      Business Response

      Date: 07/12/2024

      Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at *********************** to confirm your email address to provide you with the itemized statement with the request information. 

      Customer Answer

      Date: 07/16/2024

      I have reviewed the business response and accept this resolution. Thank you for responding and getting me the information needed for my insurance to pay the bill. 

    • Initial Complaint

      Date:07/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of January 1, 2022, federal law prohibits health care providers and facilities and air ambulance service providers from balance billing for certain items and services. It also requires Texas to enforce state laws against balance billing and manage its IDR system for state-regulated health plans. I am being balance billed for anesthesiology for a colonoscopy for an out-of-network provider. I filed a complaint with the Texas Department of Insurance (TDI). They informed me after their investigation that ********** Blue Shield (BCBS) appropriately paid the out-of-network provider. My hospital was in-network, but the anesthesiologist was not. USAP violated my rights as a patient under the Balance Billing Protection Act. Anesthesia is a service that I have no control over choosing, and scheduling is between the surgeon and the facility. I filed a complaint with the ******************** and they informed me this issue is outside of their jurisdiction, and have forwarded the complaint to the Board of Nurse Examiners. Under protection of the Balance Billing Protection Act, I am not responsible for paying the balance of $902.18. According to TDI, BCBS appropriately paid $924.82 for the out-of-network service.

      Business Response

      Date: 07/09/2024

      Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************.

      Customer Answer

      Date: 07/09/2024

      I am rejecting this response because:  US Anesthesia Partners (USAP) indicated they wanted to more thoroughly review our concern and email them at ***********************. This is a general inbox, and does not direct us to a specific individual to address our concern regarding the systemic issue. Our preference is they review the complaint, including Federal and State laws. We do not consider their response to be a good faith effort to engage in an interactive process to resolve our issue through the BBB. Thank you.

      Business Response

      Date: 07/09/2024

      The response: Thank you for reaching out. USAP is in-network with your insurance carrier and will be appealing any out-of-network denial. Please feel free to reach out to us directly for a direct communication at ************************ Please rest assured we will put your account on hold while we have your claim under reconsideration status with your carrier. 

      Customer Answer

      Date: 07/09/2024

      I am rejecting this response because:  This is an automated response from USAP. I spoke with a customer service representative at **** on at least two occasions. They did not 1.) Tell me that USAP was in-network with BCBS, 2.) They did not inform me of our rights to email the escalation department with USAP, 3.) My call was on hold with the intention of not transferring me to someone who could help us address the issue, 4.) Research via the BBB website reveals systemic problems with USAP regarding balance-billing, and the complaints are likely a fraction of patients who have been faced with balance-billing, 5.) BCBS informed me that USAP is not in-network and TDI investigated this issue, 6.) USAP did not address our concern that they are not Following Federal Law regarding No-Surprises Billing. 

      Customer Answer

      Date: 08/08/2024

      On January 19, 2024, I had a colonoscopy done at ******************************* in **************, *****. On or about April 8, 2024, I received a balance bill from US Anesthesia Partners that I owed a balance of $902.18, after my insurance paid their portion of $924.82 out of $1,827.00 for anesthesia. I filed a complaint with the Texas Department of Insurance and reached out to the Federal Balance Billing Helpline. I was informed that my insurer appropriately paid the out-of-network amount for the anesthesiologist. I filed a complaint with the ******************** and they referred my issue to the Texas Board of Nursing. I rec'd a response from the Board of Nursing that they did not have enough information, nor did they contact me to discuss further. I previously filed a complaint with the BBB, and we did not reach a resolution. Now, US Anesthesia Partners has sent my bill in to collections. It is my understanding that balance billing is against Federal and State Law. Patients do not control who provides anesthesiology services. I believe that US Anesthesia Partners retaliated after I filed complaints. There are systemic issues with this company, and patients should not be balance billed for out-of-network services, when we do not have a choice over our provider.

      Billing Adjustment

      Business Response

      Date: 09/03/2024

      Please reach out to *********************** for further assistance as we have addressed your concern previously. I have opted you out of email and text messages. 

      Customer Answer

      Date: 09/07/2024

      I have reviewed the business response and accept their suggestion that we contact their complaint department. They sent this response AFTER our bill was sent to collections, and AFTER we set up a payment schedule. They strong-armed us into setting up a payment plan. I have reached out to the **************** and I will be following up with patient advocacy at the hospital. This is a systemic issue for many. 

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      after paying all bills involving a surgery that was performed at an outpatient facility all most two years ago i was shocked to see an account past due from 2023. i have never been contacted either by mail or phone by these company regarding this matter . the fact that they can just place this account as past due on my credit report is fraud and disgusting. if i do owe this amount for services rendered i will certainly make payment as soon as possible. unfortunately i feel that no attempt was made to contact me. all other medical providers were paid in full and had no problems contacting me. but after reviewing their BBB reports i see they have many complaints concerning their billing practices. i am willing to make suitable payment for legitimate services provided. how ever, the first step is for them to remove this past due account from my credit report and make an honest attempt to contact me for payment

      Business Response

      Date: 07/10/2024

      We take your feedback seriously and would like to review your account more thoroughly. This will help us gain a better understanding of what happened and assist you with a timely resolution. We would like to offer you a direct line of communication for our ********************** at ********************************

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      US Anesthesia Partners Seattle performed anesthetic services on a surgery I had done at Orthopedic Sepcialists - ******* on 06/01/2021. They failed to code the surgery correctly, and billed it as a "work place injury" which they sent to my insurance at the time, CIGNA. ***** denied the claim, and US Anesthesia partners both failed to notify me of this failure, and resubmit the correct claim in time. They then hired PFC, a debt collector company, to force me to pay for their mistake, which was the first time I was made aware that the anesthesia claim has been denied. I have been trying to talk to them, as well as CIGNA, ever since the initial PFC bill in 2022 to this day, with them refusing to correct their mistake, and rebill their services correctly to CIGNA, or cancel the debt, which now is nearly $1,000, to compensate for the mistake they made on their end.

      Business Response

      Date: 07/26/2024

      Hello, We have attempted to contact the patient and left a voice mail with a direct line to return our call.  We look forward to assisting the patient with resolving her concerns.  

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 2nd 2022 I was in the hospital and received multiple procedures including one for anesthesia. In March 2024 a collection account appeared on my credit profile. I reached the collection agency who told me to submit a letter of coverage(insurance) to ******************* I called they told me the letter was under review by U.S. Anesthesia partners of Nevada. In June 2024 I spoke with U.S. Anesthesia Partners directly who told me they pulled the account from collections and sent a claim to insurance. I was called back a week later and told that the claim was past timely filing and denied by insurance. I was then told to file an appeal with ********* I called *************** and told them of the situation, and ****** informed us that no claim has been filed to date for this bill. This bill from Anesthesia Partners of Nevada was never received by insurance for whatever reason and needs to be filed with Anthem ********* Every other bill from this Hospital visit was billed to ******** and approved with no issues. A claim needs to be filed to receive a letter of explanation of benefits and determine the responsible party. Timely filing of the claim is the responsibility of the provider. Providers NOT patients file claims with insurance and insurance information was provided at the time of treatment.

      Business Response

      Date: 08/15/2024

      Hello,

      Thank you for reaching out. We apologize for the frustration you experienced.  We have taken steps to correct the account and have attempted to contact you. Please reach out to our **************** if you have any further questions. 

      Customer Answer

      Date: 08/20/2024

      I am rejecting this response because:   The collections account is still on my credit report.

      Business Response

      Date: 08/20/2024

      We take your feedback seriously. Please reach out to us at your convenience at *********************** for an update on your account.

    U.S. Anesthesia Partners, Inc. is NOT a BBB Accredited Business.

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