Business Profile

Healthcare Management

U.S. Anesthesia Partners, Inc.

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Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Name is ********************************* in filling a claim with US Anesthesia for services on 12/14/23. US Anesthesia is billing me twice for 2 anesthesia doctors in 1 procedures. This procedure is a preventative colonoscopy authorization by *****. US Anesthesia billed my insurance for services covered and authorized. I spoke with US Anesthesia today and they informed me that the will not re submit the claim because it would be duplicate. They billed me for 2 anesthesiologist $550.17 for a total of $1,100.34. For a preventative procedures covered by Cigna. I request a reevaluation and an adjustment be done because ***** already paid and ***** informed me 6/25/24 at 9:06 Ms. *** that they billed twice incorrectly.
Business Response
Date: 07/02/2024
We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service.

If you wish to discuss this matter further, please contact our escalations department at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you.
Business Response
Date: 07/18/2024
Thank you for taking the time to communicate your experience with USAP. We would like to connect with you to see how we may be able to resolve this issue. Please contact our ********************* at your earliest convenience by email ***********************************
Customer Answer
Date: 07/29/2024
I emailed US Anesthesia with the email address provided in the BBB complaint and I didnt receive any reply.

*****************************;
Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am urgently writing to address the inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The discrepancies associated with U S ANESTHESIA PARTNERS have negatively impacted my financial situation and need immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under certain conditions.Here are my account details for your reference:Account Number: 1469****I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***************************
Business Response
Date: 06/26/2024
Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************
Initial Complaint
Date:06/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are billing me for the anesthesia portion of a colonoscopy. My insurance paid for everything but the anesthesia because of some type of coordination of benefits problem. The first time I learned of this was May 30th 2024 9 months after the procedure. I contacted my insurance and corrected the problem. Now the insurance is denying the bill due to the neglect and delay in filing the claim by US Anesthesia Partners. So because of their neglect and lateness that think I am now responsible for the bill. This was for a cancer screening which is covered 100% if it had been filled in time. So now due to their delay, they need to delete the charge. I AM NOT RESPONSIBLE FOR IT AND I WILL NOT PAY IT!
Business Response
Date: 06/07/2024
Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ************************
Customer Answer
Date: 06/12/2024
I am rejecting this response because: I have spoken to Accolade which is who my company uses as a mediary between the employees and Aetna. They spoke to ***** and ***** says the original claim was denied due to missing information in the claim. It was not due to a coordination of benefits. U.S. Anesthesia resubmitted a duplicate claim also missing the information requested. ***** is not going to approve the claim until U.S. Anesthesia does their job correctly. It is not my responsibility to play secretary between these two companies. Either submit it with the missing information or delete the claim!
Business Response
Date: 06/13/2024
Afternoon, thank you for the updated response. We will forward this information to our AR (insurance) department for review and follow up.
Initial Complaint
Date:06/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
surgery of our daughter ************************* 2 years ago. we paid the $996 bill as soon as we got it with our Pinnacle HSA then the company switched to us anesthesia. They did not get credited form the old company we already paid and kept sending us bills which we explained we had paid to the prior company. Then, even after sending the pinnacle confirmation payment number they turned us over to collections which went on my credit report. After sending credit again proof of payment we still just received a call form us anesthesia demanding payment and confirmation of payment, we feel harassed and they are also trying to call our 19 year old daughter. please help!
Business Response
Date: 06/18/2024
Dear, ****************,
We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service. The missing payment has been located from the previous billing provider and applied to the account reflecting a zero balance. We have removed the account from collections and requested the agency remove any credit remarks. If you wish to discuss this matter further, please contact our escalations department at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you.

Customer Answer
Date: 06/18/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
was sent a email I owed $2,000 to US anesthesia had chat with Rep, they were pressing for medical Ins. from me, I had Surgery done That day , that the bill referred to . My *********** ********** paid bill for serves to a different company.
Business Response
Date: 06/18/2024
We take your feedback seriously and would like to review your account more thoroughly. This will help us gain a better understanding of what happened and assist you with a timely resolution. We would like to offer you a direct line of communication for our ********************** at ********************************.
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received anesthesia as part of a preventative/screening colonoscopy from US Anesthesia Partners of Colorado. My medical procedure and the hospital it was performed at billed this correctly as preventative/screening and insurance thus covered them. US Anesthesia Partners did not code this correctly; through 2+ years of trying to get them to correct the coding, including involving the insurance Cigna to call them and explain how the code is incorrect, and they refused, mounting more and more threats to send me to collections. I have thus far only paid $1 (to try to delay collections while I sort this out) but they are also threatening to send to collections soon, 13 May 2024. ***** is trying to help but US Anesthesia Partners will not correct their mistake and expect me to, I guess, just pay them even though it should be covered by insurance?! Please help
Business Response
Date: 06/03/2024
Hello, Thank you for reaching out regarding your billing. We have reviewed and will resubmit to insurance for consideration.
Customer Answer
Date: 06/09/2024
Hello.

The business has taken a step towards resolution but I won't know if they have successfully resolved the issue until my insurance processes the resubmission and verify that it is now correct. I would like to keep the case open until there is a full resolution. However I wasn't sure what choice to click since the issue is not yet resolved, but I also don't require additional action by the company at this time; I just need to wait. Please advise on how I should respond to the request for action on my part on the case.

Thank you,
*****
Customer Answer
Date: 06/10/2024
I am rejecting this response because: Hello.

The business has taken a step towards resolution but I won't know if they have successfully resolved the issue until my insurance processes the resubmission and verify that it is now correct. I would like to keep the case open until there is a full resolution. However I wasn't sure what choice to click since the issue is not yet resolved, but I also don't require additional action by the company at this time; I just need to wait. Please advise on how I should respond to the request for action on my part on the case.

Thank you,

**********;
Customer Answer
Date: 08/03/2024
The business said they were resubmitting the claims to insurance, but they have said that before and came back, sometimes months later, with the wrong *******************. Therefore I would like to leave this complaint open while I wait to see if they actual resolve things this time or not; however there is no further action required from the BBB at this time, just waiting until I ultimately see that the issue has been resolved.
Thanks,
/*****
Initial Complaint
Date:05/02/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed for anesthesia. I paid the $2000 on Feb 1 2024. Then inquired if they had billed my insurance. They said no, that they didnt have my insurance information which is questionable because the surgery center had it. I provided it and requested my payment to be returned. They said they would bill my insurance but couldnt refund my payment because it was in process. My insurance company paid their bill of $2400 on Feb 24 2024. I called April 1 to ask why my funds had not been returned to me. They said it was because I had not put in a request yet; to call again in 30 days if I hadnt received my funds. I called back on April 12 to check on progress. I was told it takes 30 days, and it had only been 11. So I called back today, 30 days later to find out that no payment had been issued to me. That I should call again in 3 weeks if I wanted to check on the progress. I also learned that it will be in the form of a **** card. Huh? This company needs to be investigated. I cannot be the only person this is happening to.
Business Response
Date: 06/11/2024
Hi,we are sorry to hear that this has been a frustrating experience for you. Upon review, it appears you were able to access the refund on the prepaid card on May 28th. If this has not resolved your concern, please reach out to us at *********************** and we will be happy to assist you further.
Customer Answer
Date: 06/13/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was made to make full payment before procedure even though I had medical insurance. My insurance company United Healthcare paid the contracted amount and a due a refund of *******. Date of service 2/21/24 insurance paid 3/21/24 still no refund as of 5/1/24. No one can give me timeframe of refund just keep on saying system was down.
Business Response
Date: 05/03/2024
Hello **************, Per our records and the notes on your account we spoke with you 05/01/2024 & refund has been issued. If you have additional questions or concerns, please reach out to our Escalation Desk by email at ***********************
Customer Answer
Date: 05/03/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a short 20 minute procedure on 09/27/23, no surgery just a scope , I was billed for the Anesthesiologist and her Assistant, I received 2 bills to pay , one for $478.82, which I already paid and one for her assistant for $416.73 which I am disputing. I have had this procedure done too many times to count over the last 9 years and it never required two people to perform, but I get 2 bills from US Anesthesia Partners. I should not have to pay for an Assistant I never agreed to or requested. The Anesthesiologist even lied to me the day of the procedure and told me I would not be billed for both of them . I have requested my complete records from that procedure and am waiting for those to come in the mail because I can't imagine this billing is correct, so I want to make sure how this procedure was billed. My out of pocket amount for one of these providers is more than my out of pocket for the hospital and Doctor who actually did the procedure together! When I contacted the business I was told that they split the cost between the dr. and assistant, so even if one of the bills were to be dismissed, which they told me they have never seen happen, they would just bill it again under the Anesthesiologist instead, so I would still be billed the double amount but just by one of them instead of two, which does not solve anything if I am still required to pay this high amount for a 20 minute procedure.
Business Response
Date: 05/14/2024
We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************ Please be sure to include your name, date of birth, and phone number.
Customer Answer
Date: 05/22/2024
I am rejecting this response because: As of today, May 22, 2024 I have emailed the escalation desk email provided by the business 2 times, on 05/14 and on 05/20 and have not received any response from them at all.
Customer Answer
Date: 05/23/2024
I want to make sure you received my response yesterday regarding my dissatisfaction with the business response, which was no response at all.
Please confirm you did receive my response within the stated period, so this is not flagged as a happy resolution.
Customer Answer
Date: 05/28/2024
I have contacted them twice and have never got any kind of response from them.I am definitely NOT satisfied.
They obviously do not care about customer complaints or trying to rectify any complaints.

Customer Answer
Date: 06/05/2024
Instead of responding to numerous emails this company sent my account to collections which is now threatening to charge finance fees daily until this is paid.
This company clearly has no regard for their patients and instead double charges people while lying to then directly that that will not happen. Worst experience I have ever had with an Anesthesiologist.
Business Response
Date: 06/14/2024
USAP often uses an Anesthesia Care Team, which involves a Physician (Anesthesiologist) and either a Certified Registered Nurse Anesthetist (CRNA)or a Certified Anesthesiologist Assistant (CAA). In cases where an Anesthesia Care Team is involved, we are required by the insurance company to report where there is CNRA/CAA involvement by sending two identical claims to the insurance company one for the Anesthesiologist and one for the CRNA/CAA.This method follows the insurance company's billing requirements for Anesthesia Care Team cases, and is not duplicate billing. ********************* then processes both claims and pays the contracted rate for each provider of service. The patient out of pocket expense is the same as to what would be paid for a single Physician if no CRNA/CAA was involved. The balance we send to patients then matches exactly what the insurance's EOB says the out of pocket expense is. This out of pocket expense is determined by the insurance company.
Customer Answer
Date: 06/14/2024
I still paid twice as much as I did before for one dr. So saying being billed for both dr and Dr. ********* is the same as one, just is not true in my experience with multiple previous anesthesiologist.
Initial Complaint
Date:04/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a bill for anesthesia for a C-section, which by my understanding of my benefits should have been 100% covered. Called Anesthesia partners and eventually had a three way conversation with them and my insurance company to discover incorrect coding on Anesthesia Partners end. They told us they would submit internally for recoding and then resubmit to insurance and the process would take 30 days or so. Now it is 4 months later and I have received two additional past due otherwise identical bills. When I got the first one I had to call back 3 times over more than a month because their system was down and I was told to disregard the bill during that time. Eventually they told me they had never submitted to insurance (makes no sense) and so the solution was they would submit to insurance. Now about another month later I have another bill that is the same, I called and they instructed me to call my insurance and request a three way conversation again. By my insurance's review, they never received a corrected submission following the first three way conversation in the first place. During all this time my bill is now considered "past due."
Business Response
Date: 04/18/2024
Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************************.

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U.S. Anesthesia Partners, Inc. is NOT a BBB Accredited Business.