Business Profile

Hotels

Wyndham Hotel Group

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Complaints

Name: Wyndham Hotel Group
Address: 1011 S. Akard, Dallas, TX, 75215, USA
Telephone: (888) 675-3379

This profile includes complaints for Wyndham Hotel Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We checked into The Days Inn in ********** N.Y., and we're totally disgusted. A toilet that wouldn't flush, that they were aware of, and water so hot that it would certainly cause ***** to an unsuspecting child. The floors, toilet and dusty pictures were filthy!
Business Response
Date: 05/11/2024
BBB Case #: 21677318
Hotel Site #: 46528
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ******************************* at the Days Inn property in **********, ***
The property has updated the case advising they had reached out to the guest with a 20% discount for a future stay.

As a gesture of goodwill, we would like to offer you ***** Wyndham Reward points -- enough for one free night at any of our Tier 1 properties or 2 highly discounted nights at any Wyndham Rewards hotel worldwide. If you have yet to enroll in Wyndham Rewards, you can do so here:

******************************************************************************************

Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.

Again, we thank you for bringing this issue to our attention.

*******
Liaison, Customer Care
********************************************** &Resorts, Inc.
Office: ************
Initial Complaint
Date:05/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 13th, we canceled our stay at hotel. The clerk at hotel stated that it would take 3-7 days for the refund to be applied back to credit card. It is almost at 30 days at this point. I emailed hotel chain and they responded to me on May 2 and I sent them the details and still haven't heard back from them. Name of hotel:The Washington by LuxUrban, Trademark Collection by Wyndham ************************************************** $1098.86 was charged to credit card for first room and $1070 was charged again, we believe we got charge 2x (our original reservation that was canceled and then when we booked in person). The $1070.00 or so was charged as a fraudulent charge against same credit on the same day and time. We believe the hotel double charged us because are original booking was cancelled and they told us to come to property and they would get us a room. We showed up and they didn't have a room for us and then they found after we gave them the original reservation number. They stated amount to pay would be the same but a small charge wouldn't get back when we canceled since it was online deal versus in person at the time of cancellation.We believe we were charge for the original reservation and the second reservation as well, so charge 2x. We would like $2168 refunded back to credit card that was processed. It shouldn't take ********************************************************************************* getting this resolved.
Business Response
Date: 05/13/2024
BBB# ********
Site ID# *****
Customer Care Case # ********

Hello *********************,
Thank you for contacting Wyndham Hotels and Resorts Customer Care.
On behalf of Trademark by Wyndham, Washington LuxUrban, we apologize that we were unable to fulfill your reservation. As you are aware, this property is no longer a Wyndham property. We at Wyndham cannot apologize enough for your experience.
Since the propertys status change, we at Wyndham have been informed that the property has implemented a dedicated team to assist in processing guest refunds. We have escalated your concern to the property directly and anticipate someone will contact you soon. There direct contact info is *******************************************
Please be advised, the Trademark, Washington LuxUrban was independently owned and operated under a franchise agreement, and all refunds must come from the property directly.
It is our sincere hope that you consider Wyndham Hotels and Resorts for your future lodging needs.

Warmest regards
*******
Liaison, Customer Care
Customer Answer
Date: 05/13/2024
I am rejecting this response because: First off, I am looking online and they are still using the name The Washing by LuxUrban, Trademark Collection by WYNDHAM. If they are no longer associated with you, then you should really make them stop using your name, because that represents YOUR COMPANY.
If this is closed out will I need to open up a new complaint against the hotel? Please advise BBB. This is crazy, that no matter who is responsible, a multi-billion company can't refund $2000, when they are clearly in the wrong. Again, if not part of your company, then they should not be using your name. You could always give us the money back and get them to payback your company.

Business Response
Date: 05/14/2024
BBB# ********
Site ID# *****
Customer Care Case # ********

Hello *********************,
Thank you for contacting Wyndham Hotels and Resorts Customer Care.
On behalf of Trademark by Wyndham, Washington LuxUrban, we apologize that we were unable to fulfill your reservation. As you are aware, this property is no longer a Wyndham property. We at Wyndham cannot apologize enough for your experience.
Since the propertys status change, we at Wyndham have been informed that the property has implemented a dedicated team to assist in processing guest refunds.
We have escalated your concern to the property directly and anticipate someone will contact you soon. Their direct contact info is *******************************************
Please be advised, the Trademark, Washington LuxUrban was independently owned and operated under a franchise agreement, and all refunds must come from the property directly.
It is our sincere hope that you consider Wyndham Hotels and Resorts for your future lodging needs.

Warmest regards
*******
Liaison, Customer Care

Customer Answer
Date: 05/14/2024
I have reviewed the business response and accept this resolution. I have filed another complaint with the hotel operator (hopefully this one is the correct one) because I have still not received any refund or even communication from with regards to getting a refund.
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Days inn on 45 bypass I stayed April 7 and 8th of 2024 and they have bed bugs really horribly bad and roaches I left 15 after checking inn and refused get my money back or any compensation for the pain and unsanitary excuse to be given this kind of treatment I have called Wyndham customer service everyday for cpl ***** now I keep being told that someone call u it be a week every time and I keep getting the run around the same exact day the employee of that motel took ****** dollars from me in cash on camera and refused to return it I made a police report ! He even admitted to it and nothing was done about this so ****** of my hard working money and I was done like this on my vacation !!! Im bout to take out civil case if something doesnt give soon
Business Response
Date: 04/18/2024

BBB Case #: 21589342
Hotel Site #:
Customer Care Case #:

Dear Contact:

Thank you for notifying our office of the concern filed by ***********************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:

If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

*******
Liaison, Customer Care
********************************************** & ******** ****
Customer Answer
Date: 04/19/2024
I have reviewed the business response and accept this resolution. The above questions to this email in the attachment
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to address an issue regarding my Wyndham business card account and an outstanding sign-up bonus.In July 2023, I opened a Wyndham business card (ending 5970) account from ************** linked to Wyndham account **********. I successfully received the initial sign-up bonus of ****** points. However, there was an additional sign-up bonus of ****** points promised upon spending $10,000 within 12 months, which I met in January 2024. Unfortunately, I have not yet received this additional bonus.Recently, I opened a personal Wyndham card (ending 8033) with a different Wyndham account ************. I requested to merge the two accounts, but unfortunately, Wyndham mistakenly closed the first Wyndham account ************ linked to my business card account. I am concerned that this mistake may result in the loss of the ****** points I should have already received, as this ****** points are connected with my closed Wyndham account ************* have reached out to both Wyndham and Barclays regarding this matter. However, I have been unable to resolve it as they have directed me back and forth between each other. I kindly request Wyndham's assistance (as they are responsible to issue the bonus to my Wyndham account), working with Barclays if necessary, to ensure that I receive the sign-up bonus that was promised to me when I applied for the business card.Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this issue.
Business Response
Date: 04/04/2024
Hello,
Thank you for reaching out.
I have been in contact with ******* and they have advised the following:
We found card members member number was updated to 500868094B on 3/19/2024.

Card member recently completed their net spend requirement of $10,000.00 on 3/7/2024. Per terms,points from this offer will not post until 8-12 weeks after requirements are met. These terms can be referenced below or found on their customer website.Please advise card member of the terms and to allow the allotted time frame to pass for points to reflect on their account.
Terms:
"You will earn ****** bonus Points after spending a total of $10,000 on Net Purchases (excluding timeshare down payment purchases to Wyndham *********************** Wyndham ****************** Corporation,Shell Vacations, LLC, and related developer affiliates and partners) within the first 12 months of Card Account open date. The bonus will be reflected on the billing statement after you have qualified to earn the bonus. Please allow 8-12 weeks for bonus Points to be deposited into your Program account after the qualifying purchase(s) have posted to your Card Account. The bonus offer is valid for first-time cardmembers with new Card Accounts only. This offer may be canceled at any time without notice."
Please let us know if you have any other questions.
************************* (she/her/hers)
Senior ******** Services Specialist & Admin Support
Customer Answer
Date: 04/04/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We booked a 4-night stay at Ramada by Wyndham ***************** at **********************************************************************************************************, for the dates 2/7/2024 thru 2/11/2024. Upon check-in, we were advised that there would be no water the next day from 11am to 3pm due to an inspection. This was disappointing and an inconvenience since we had arrived at around 11:30pm and planned on sleeping in and showering during that timeframe but not a major issue. Unfortunately, that was just the beginning. Expecting to be sent up the elevators to our room, we were instead advised to drive to the other end of the parking lot and around the other side of the building where we were greeted with a room in what amounted to a roadside, truck stop-style, motor lodge. This was a bait-and-switch. The building and the room itself looked nothing like the photos advertised on the website. Moreover, the door latch mechanism was practically falling out of the door, there was a foul odor in the room, and a dead cockroach in the bathroom. There was no way we were staying in those conditions. We immediately checked out and the front desk clerk advised we contact the Office Manager to ensure we were not charged.The next day, I called to speak with the office manager. The clerk put me on hold in an attempt to connect me. I waited on hold for a while longer only to have the same clerk return to the phone indicating that our stay was no longer in the system and assuring me that we would not be charged. We later found out that we were being charged for the first night and would be refunded ($144) for the three nights which did not include the taxes and resort fees that were paid. We have tried multiple times to resolve this with the property and have not gotten anywhere.
Business Response
Date: 03/06/2024

BBB Case #: 21380770
Hotel Site #: 09857
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by *********************************** at the Ramada property in *********, **.

To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before March 8, 2024. As a company, were committed to delivering a great experience with every stay with us.

Thank you,

*******
Liaison, Customer Care
********************************************** & ******** ****
Customer Answer
Date: 03/06/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:02/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 6 to February 8,my family and I were guests at ***************************************** ************************************************************************* - which is a Wyndham property,albeit independently managed. We did not have a reservation when we checked in. The lady at the front desk told us a room with two beds would cost $210.45 for two nights,plus a $50 pet fee since we had our cat with us. The room was not exactly spick-and-span when we checked in. I found an empty condom wrapper under one of the chairs. There was a mystery stain on one of the pillow cases. For almost the whole day February 7 we did not have water in our room. At all hours of day and night,someone was walking the halls and slamming doors excessively loudly. And the grounds were not exactly worth writing home about either. Out back by the dumpster and the shed,the ground had several noticeably large piles of dog p*** on the ground where guests had neglected to clean up after their animals and staff apparently could not be bothered to get someone to clean up these "land mines". After we checked out February 8,I noticed a second charge on my bank account from *********. Despite sticking us in a cruddy room,they had the unmitigated gall to try and charge us an extra $150 because "there was a strong stench of cat urine,the room was unrentable for the night and they had to bring in extra people to clean and treat the walls". Our cat is somewhat nervous,to put it mildly. He did not want to be there anymore than we did. We brought cat litter from home,which was the only place he went. Even then,he only went potty once,to the best of my knowledge. There was no smell when we checked out. I have tried resolving this at the local level,but they treat me like I don't matter,like I am just supposed to lie down and take it. I have sat and waited for a call from the general manager that I do not believe will ever come. The only people I have been able to talk to were the "management team",which is not the same thing.
Business Response
Date: 03/04/2024

Ref: 07077834
BBB Case #: 21356318
Hotel Site #: 52852
Customer Care Case #: ********

Thank you for contacting Wyndham Hotels & ******** ************** We are terribly sorry to hear of your experience and greatly appreciate you sharing the experience with us and being a partner in our success.
We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.

As a thank you for your support, we would like to apply ****** points to your Wyndham Rewards account.

Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account. The ****** points is equal to a free night at any of our Tier 2 properties.
Please work with the property re the charges, Wyndham cannot step into a damage charge from a property.
Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamhotels.com/wyndham-rewards.

Please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ****** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.
Customer Answer
Date: 03/04/2024
I don't have a Wyndham Rewards account. Refund the money and then we can do business.
Customer Answer
Date: 03/06/2024
I am rejecting this response because:
I don't have a Wyndham Rewards account. Refund the money and then we can do business.
Business Response
Date: 03/18/2024

BBB Case #: 21356318
Hotel Site #: 52852
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ******************* at the La Quinta property in **********, ***

Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest, if you are looking for monetary compensation. Once again, we apologize for any inconvenience this may have caused.

Thank you,

*******
Liaison, Customer Care
********************************************** & ******** ****
Customer Answer
Date: 03/18/2024
I TRIED!! I called twice and each time I expected to speak to the general manager or whoever is supposed to be in charge. In both instances,I was only able to speak to desk clerks,or as they referred to themselves "the management team," The last interaction I had with the "management team",all they did was take my information and promise to relay it to the general manager,whom I never spoke with once during this whole ordeal. With customer service like that,it's no wonder this ********* location has such a poor reputation. The local BBB where I live wouldn't do anything so I've had to take matters into my own hands. You need to stop jerking me around and refund me - and not in Wyndham Reward points - because I don't take kindly to having my family's reputation besmirched.
Customer Answer
Date: 03/19/2024
I am rejecting this response because:
I TRIED!! I called twice and each time I expected to speak to the general manager or whoever is supposed to be in charge. In both instances,I was only able to speak to desk clerks,or as they referred to themselves "the management team," The last interaction I had with the "management team",all they did was take my information and promise to relay it to the general manager,whom I never spoke with once during this whole ordeal. With customer service like that,it's no wonder this ********* location has such a poor reputation. The local BBB where I live wouldn't do anything so I've had to take matters into my own hands. You need to stop jerking me around and refund me - and not in Wyndham Reward points - because I don't take kindly to having my family's reputation besmirched.
Initial Complaint
Date:01/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an email from Wydham in August of 2023 for a 3 night vacation package. Called the number on the email, spoke to a representative by the name of ********. He pulled up the email offer & advised that the incentive for the offer was either ****** points or a gift card for $199 or ******0 points with a $100 gift card upon a presentation and that I could purchase it on the phone or over the internet via the email I received.I purchased the same package online August 28th, 2023. After purchase, received an email stating would receive ****** points. Called on September 8th 2023 advised the representative that I would prefer the gift card option ($199.) instead of the points. The representative said she would change it in the system. Received another email saying that "my changes has been saved" indicating everything had been resolved. I did the presentation on November 3rd, 2023. At completion of the tour was advised that I would get the ****** points and a $100 gift card. Told them I called on September 8th, 2023 & the representative had changed it to a (******) gift card. They said they could see a call was placed for the change but couldn't see the notes and to call the office. Called in December and was told it would be resolved and the remaining $99 gift card balance will be sent to my email. On January 15th I received a phone call from Wydham. Rep said they wouldn't honor their incentive. Explained that I called the number on the email offer and was advised whether I purchase online or over the phone the incentive is the same since the package is the same.Advised them to pull the phone calls because I spoke to them about this issue 3 times over the phone and once in person to resolve. They advised even if they pull the phone calls they weren't responsible for promising one thing but delivering another. I then spoke to *********************** out of *******, he was rude, animated, and couldn't logically explain why they would not honor what was offered.
Business Response
Date: 01/18/2024
BBB Case #: 21149232
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ****************************

After reading your email we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. They can be reached directly by contacting ************** or via their website at www.myclubwyndham.com or *************************************************************************************

Kind regards,

*******
Liaison, Customer Care
********************************************** & Resorts. Inc.
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reservations made for 1 night stay and parking on sight in front of hotel for ten days,Confirmed twice that parking in front of hotel was acceptable and was told yes, All this on their recorded line and verified by Wyndham.Upon arriving to hotel I was told I was unable to park on hotel property and would have to follow shuttle bus to offsite parking.All this within 9hours of flight departure, Tried calling Wyndham Hotel that evening and was told this matter wouldnt be resolved that evening.Phone calls at first were met with offers of **** Wyndham points for any inconvenience. Number of calls to Wyndham just caused more stress about the situation.I was the one who had to keep calling them back.Then on Tuesday January 9, **** ******** Service agent offered $45.00 dollar refund. I told them that was unacceptable for all the stress and anxiety caused. Then they offered $60.00. I told them the only acceptable offer would be a complete refund of $181.26. After they refused I mentioned my options available to me. File a complaint with the BBB, Word of mouth about how Wyndham handles and cares about legitimate customer complaints and a promise never to use a Wyndham Hotel and Resort property.Thank You
Business Response
Date: 01/16/2024
BBB Case #: 21120903
Hotel Site #: 49301
************* Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ********************* at the Wyndham Hotels and Resorts property in ***********, **.

We apologize we did not meet the guest's expectations of our brand's high standard of guest service. ************* has resolved the situation with the guest via a check in the amount of $181.26. Please allow 3-4 weeks to receive the check through the US Postal System.

Kind regards,

*******
Liaison, *************
********************************************** & ******** ****
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in October 26, 2023 i made a itinerary ************** to Days Inn by Wyndham ************* Oceanfront-Boardwalk and address ************************************************************************. I send them part of my payment to them on Nov 10,2023 at 2 pm. I call the hotel two week before to see if they got the payment they said yes that they got my money. The balance was $30.00 that i own for my stay. The cost was total was $86.42. They took all my money off my card. I have send letter to headquarter and they told to call the property several times and haven't and haven't talk to the owner of the property. My mail was sitting in there mail box for two weeks.
Business Response
Date: 01/05/2024
BBB Case #: 21077910
Hotel Site #: 06077
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by *********************** at the Days Inn property in *************, **. ********************** are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. We do not have access to their billing system.

Once again, we apologize for any inconvenience this may have caused.

*******
Liaison, Customer Care
********************************************* & ********************, ****
Customer Answer
Date: 01/05/2024
I am rejecting this response because: The property owner call me or write me back. That is bad business. The answer from the company.
Business Response
Date: 01/05/2024
BBB Case #: 21077910
Hotel Site #: 06077
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by *********************** at the Days Inn property in *************, **. ****

Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. We do not have access to their billing system.

Once again, we apologize for any inconvenience this may have caused.

*******
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a text before xmas book a night get a night the best gift ever. Attached a link takes you to Wyndham booking. No rules page no disclaimer page no check box if agree. So I took text at face value been working myself to death cusp of holidays figured id disconnect relax. Big mistake. Check in spend most of day trying to get promo redemption. I couldn't even get anyone to acknowledge the deal existed wanted me to prove it's authenticity. Gave screen shot number text was from denied. On Wyndham site another promo book two nights get a free night. I do spend second day trying to get promo redeem but I'm now the question of verification. but I did get somebody to knowledge 1st deal which earn **** points but hotel im booked requires ***** points a night. She said I could get free night at one of your thousands of teir 1 hotels I said that's not the best gift ever but ok book me at nearest. She said ok you be staying in ******* *******. I'm in ****************. How can you have thousands be further than ******* from me. But didn't matter. Never got ****k points got another promo first one failed second one hasn't quite failed yet here comes promo 3 book 3 nights get triple points. So that should be 45k points it's still bogo just more which is better id go 5 for 5 and so on . Nope didn't get my points . In the end booked 3 nights spent 20hrs following weeks trying to get stay honored I got like **** points. I would have saved enough to pay for a night booking third party forgoing the points because they don't give points third party or first so it seems. I earned between 1 and 3 nights should be at a tier 2 hotel because who books mid level to stay down level. I would gladly meet in the middle at two nights at the Ramada I stayed in. The customer service agents seemed to be working remotely at home nothing wrong with that except they all acted like I was bothering them at home the lady with chickens inside her home was offended that I couldn't hear
Business Response
Date: 01/04/2024
Hello *****,
Thank you for reaching out with your concerns and I am happy to investigate.
I have reached out to the hotel to confirm your stay on 12/21/23-12/22/23 and was able to post the stay to your account. The *********************** show the stay on 12/22/23-12/23/23 as a no show and were not charged for that night. If you were charged for that reservation, you would need to send a copy of the receipt for us to be able to review any further.
When we offer a promotion,it is not specific to the hotel you are staying with. The promotion is for the number of points being offered. The points can then be used at one of the 7,500-point hotels or save them up to stay in one of our ****** to ****** point hotels.
I can confirm that you registered for the Earn 3x points up to ****** points on 12/23/23. This will be valid on any new reservations booked through Wyndham Rewards from that date until 1/12/24. Please keep in mind it can take up to 5 days after checking out for hotel stay points to post.
To view the full terms of this promotion you can visit the website:
Earn 3X Points | Wyndham Rewards (wyndhamhotels.com)
If I have missed something,please let me know and I am happy to follow up.

***
Wyndham Rewards

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