We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Money Orders

MoneyGram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Reviews

This profile includes reviews for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MoneyGram has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.03

    Average of 73 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tavarius C

      Date: 07/06/2025

      I sent money to myself and went to pick it up from MoneyGram they rejected my picked up and took my money they've giving me the run around about my money saying it's been refunded then tell me today that if I receive my money back it's going to be on a paper check in ten business days which it's been since June 20th that this happened I'm going to file a suit against them this is out of hands

    • Marie D

      Date: 05/31/2025

      MoneyGram IS RISKING LIVES Funds meant to arrive in minutes have been in transit for 72 hours with no way to cancel, amend, or retrieve them , while my loved one desperately waits in crisis.This isnt just bad service. Its DANGEROUS .Do NOT trust them with emergency transfers!!!!

    • Nancy M

      Date: 05/05/2025

      This pkv deli very was a terrible experience they delivered to wrong address a ND want to charge me ****** after it was there mistake.M

    • Rona N

      Date: 04/16/2025

      If I could give negative star ratings I would. This was my first time to use them, and the last. I WILL NEVER USE MONEYGRAM AGAIN!! In a state of emergency, I needed to transfer funds to myself and used moneygram to send funds from my overseas acct to my US acct. I received a receipt and confirmation of the completed transaction and left it at that. Fast forward to 3 months later, I return from overseas to find out that my US bank account was overdrawn, had overdraft fees, and closed out. So confused, I traced my insufficient balance back to moneygram. They did a great job at withdrawing my money, but did a terrible job at delivering it. YOU LITERALLY HAD ONE JOB! What's so frustrating is that after realizing this, I called moneygram to ask about my transaction, concerned I had gotten scammed only to be received by the most unconcerned, unprofessional escalations **** The convo was not only distasteful, she lacked empathy, had no resolutions, and the lamest of excuses. Turns out moneygram decided to hold my money as they were concerned for fraud, and were waiting for me to take notice and call in to release the funds. Only issue I had was, why didn't they try to contact me to *** they were holding my funds? *** said "Its been 3 months, and you did not notice money was missing?" Had I had a million dollars, or my last ***** in my acct...IF YOU HAVE A JOB, DO IT!! Moneygram, thank the poor system you have in place, and even worse escalations team for the downfall of your business. IF YOU CONFIRM THAT YOU HAVE COMPLETED A SERVICE, AND THEN CHANGE YOUR COURSE OF ACTION YOU SHOULD NOTIFY THE CLIENT ASAP!! INSTEAD, YOU HOLD OUR MONEY, WAIT FOR US TO NOTICE AND RAISE CONCERN, BEFORE RETURNING IT. THIS IS AN ALARMING, FAILED ATTEMPT OF THEFT!! BEWARE, MONEYGRAM IS A FRAUDULENT BUSINESS, THAT LACKS ACCOUNTABILITY AND INTEGRITY!! YOU WILL BE SCAMMED, PLEASE TAKE HEED AND GO ELSE WHERE!!! Can you imagine all the money they steals from their clients?!

    • Tatiana K

      Date: 04/10/2025

      If you are in **, pls be aware NOT to use MONEYGRAM!They gather all your info in **, incl. B/D, n.a.m.e,the recipient info. outside the **, and they without any explanation/OR referring to the law clause, disable your a.c.c. without any explanation given to the US clients. Their customer support is located in ****/PH, spent 1 hour talking uselessly with CS not giving me any explanation of why my a.c.c. is disabled, after you share all your sensitive info w. them. They refer you to go and pay cash(! ) in their MG locations physically.what they wrote me , standard write off:customerservice 2:49AM "Thank you for contacting us. We appreciate the opportunity to ******** your communication with MoneyGram you indicated that you were unable to access your online profile.We have review that details and our records show that your profile was disabled. In order to meet our compliance requirements, MoneyGram actively reviews transactions and profiles and may put restrictions in place. Due to security reasons we are unable to reopen your profile or provide detailed information on our verification process.When legitimate transactions are disrupted, we hope that our users understand that these inconveniences are the result of our dedication to protecting them. Upon careful verification and consideration of all the details, we advise you to use one of our agent locations. A list of locations can be found at ****************************** upon clicking "Find a Location". We acknowledge this isnt the outcome you may have requested; however, this decision has been made after careful consideration, and we apologize for any inconvenience this may cause you.If you have any questions or concerns, please do not hesitate to email us at:Sincerely,A.de.wa.le ********************************

    • Elizabeth s

      Date: 04/02/2025

      It clearly stated on my receipt it will post in 4 to 6 hours but now it's gonna be 3 to 4 days I want my fee back!!!

    • Paulette M

      Date: 03/30/2025

      Very poor. I sent my son a moneygram for his birthday in *********. Unfortunately I did not retain the receipt with the transaction number. I have been unsuccessful in obtaining a number from either the Agent nor the Moneygram organization. In other words I am out the money and it is sitting in no man land since March 3rd.I am disgusted with Moneygram and their lack of service. Do NOT use this method of transferring money to anyone!!******** *********

    • Peter R

      Date: 03/20/2025

      I've used this company before to send money to people around the world and it worked out fine. So I tried again and went through the entire process of entering all my information and the receivers information and my bank information. When I click the send button, it tells me my profile is DISABLED! What??? After digging I find I have to prove I am who I say I am and I have to provide my personal information to some third party (if I had know this I would have passed at the beginning). Huh? I need to prove that to my bank, but not MoneyGram. So, I think I'll just delete all my information and move on. No, can't do it. I can't login until I upload my ID. I chat with someone and request that my account and information be deleted. This morning I got an email saying that's too bad. They are required to keep my information so my request was denied.They purposely don't say I need to provide ID to a third party until I've already set everything up and tried to send money. Then they lock me out and say my banking information is theirs to control and I have no say in it.I went to ************* and sent the money no problem. This is the LAST time I consider doing business with this company.

    • Robert P

      Date: 02/20/2025

      This company charges exorbitant fees of 4% for 1000$ transfer from *******, a poor third world country and places hurdles for recipients to collect money - like exact complete legal name of sender (often not known with absolute certainty by receiver. Money sent to someone should require receivers valid credentials/verification regardless of who she/he is getting the money from. Thats it. We have started a business and thought theyd be an easy option to receive collect money sent at different locations.Furthermore they dont make it clear through their website that they have collection limits at different locations (I.e.: $500 at &CVS pharmacies. ***** them

    • KeishaMercury

      Date: 11/27/2024

      KeishaMercury

      Date: 11/27/2024

      Before blocking my former account, I think one of the person's I sent money to, I think sent money to me later on. But, I did not collect this person's money soon. So, I was sent this money not via this business...Then, I think I sent money to this same person. But, I think this transaction was canceled.Why I can't use my former account?....This entity will not unblock my former account. I was the one sending money mostly...

      KeishaMercury

      Date: 12/04/2024

      Updated:Before blocking my former account, I think one of the person's I sent money to, I think sent money to me later on. But, I did not collect this person's money soon. So, I think on behalf of this person, I think someone sent me this money via Walmart...Then, I think I sent money to this same person. But, I think this transaction was canceled.Why I can't use my former account?....This entity will not unblock my former account. I was the one sending money mostly...

    MoneyGram is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.