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Business Profile

Money Orders

MoneyGram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Reviews

This profile includes reviews for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see

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MoneyGram has 15 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 73 Customer Reviews

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    Review Details

    • Edward C

      Date: 09/24/2024

      Money Gram has been hit with some type of cybersecurity problem in several countries including the ***********. However they will not accept telephone calls or even provide a message on their telephone lines. Corporate offices also not accept calls and their website is down.

    • Maco V

      Date: 09/24/2024

      ****************. App is frozen for days. Sent money for a week now and they never received it. No response. No communication. Holding people money during time of thier desperation.

    • Jonathon D

      Date: 09/21/2024

      MoneyGram has been down for days no telephone number, no app, no website, I can't pay my rent and other bills I'm inquiring late charges because of all this that I cannot afford this is terrible are they out of business, I paid cash through cvs fory rent like I always do my landlord is calling me it's not fault there needs to be something done about this

    • Tashel L

      Date: 08/21/2024

      I sent $350 from my account (had same for over 5yrs) to my husbands ************* account because he planned on traveling there soon. The app asked for my **, but I thought it asked for the receivers **, so I took a photo of my husbands **. The transaction went through successfully, but immediately after, I got kicked out of my account. I tried logging in, but it said there was no account associated with that email address, tried to do forget password, but it says the email address was not recognized and when I tried signing up just to see what would happen, it said I already had an account. I decided to call Moneygram to cancel the transaction, the agents were extremely rude and dismissive and told me that I cannot cancel the transaction because the account does not belong to me, it now belongs to my husband. I was super shocked to hear this and my husband had to call to attempt to cancel the transaction, which was not possible at that time because 60 mins had already passed. My biggest issue remainshad this been a scammer who got hold of my account and uploaded their **, it would have been that easy for them to steal my account and information. Secondly, if the ** did not match the information for my profile, I should have been notified and/or the transaction should have been cancelled; instead, Moneygram allowed the transaction to go through before permanently deleting my account and to make matters worse, gave the control of my account to someone whos information does not match the name on the account. I am utterly disappointed and baffled!

    • Akram Z

      Date: 08/17/2024

      Just because I send money to *************** MoneyGram sent me this message . MoneyGram has done a review of your profile and associated activity and has identified it as being at high risk of fraud, scams, or other associated activity which may include a violation of MoneyGrams Terms and ************* customer support to talk to .

    • Isaac Ramón B

      Date: 08/14/2024

      Despus de esperar el tiempo requerido de ms de ****************************************************************************************** transaccin

    • Alfredo C

      Date: 07/25/2024

      Do you have no customer service where you can talk to someone

    • Maryann L

      Date: 07/24/2024

      One June 3, 2024 my debit card was used fraudulently, and among the purchases was a moneygram purchase of $846.92. I filed a claim with my bank, and on June 13, 2024 $833.59 was returned back to my checking account by ********************. Thus Money gram did not return $13.33 of the purchase. I was happy to get most of my money back, but if Moneygram retains ~1.6% of each fraudulent claim, it seems like Money gram is making money at the expense of the folks whose cards were used fraudulently. I've not gotten any explanation. Money Gram could at least provide an explanation. I was refunded 100% of the other fraudulent charges that were made to my debit card on 6/3/2024.

    • Thomas B

      Date: 07/19/2024

      Do not use this service as they have no customer support either online or at the locations because most of them are in a CVS. We went to four of them and not one of them could give us our money. This business should be investigated by the ********** of ******** It is completely and utterly useless and violates all the banking laws of this country.

    • Shihab S

      Date: 05/26/2024

      Shihab S

      Date: 05/26/2024

      Pathetic Company. I sent my Money to my wife 2 days ago and she hast received it. I waited till the due date ended. I called them and of course the call center being in *****. They couldn't find where my money was and I asked them for a refund and they say refund is not possible because it was in process. The agent by mistake said the money was sent to ******* but the money was supposed go to **********. They said the problem will be resolved in 10 days and later they turned around and said oh sorry it is 30 days. Dont use Moneygram instead use Remitley very fast service.

      MoneyGram

      Date: 05/28/2024

      MoneyGram apologizes for any inconvenience you may have experienced with our services. Please contact MoneyGrams customer support at ************ for any additional assistance.Thank you, MoneyGram Regulatory Governance

    MoneyGram is NOT a BBB Accredited Business.

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