Complaints

This profile includes complaints for Berrett Pest HVAC and Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Berrett Pest HVAC and Plumbing has 9 locations, listed below.

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• 

  Berrett Pest HVAC and Plumbing

  2474 Manana Dr Ste 123 Dallas, TX 75220-1223

  
• 

  Berrett Pest HVAC and Plumbing

  708 Easy St Garland, TX 75042-6813

  
• 

  Berrett Pest Control Services, Inc.

  11116 Watt Cir San Antonio, TX 78233

• 

  Berrett Pest Control

  1331 Broadway St Suite O Pearland, TX 77581

• 

  Berrett Pest Control

  10015 Windfern Rd Houston, TX 77064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding a plumbing issue I have been experiencing.I recently hired a plumber to address a mainline stoppage at my property. The plumber cleared the stoppage from the cleanout under the front windows and confirmed it was clear by checking the city tap. During a camera inspection, the plumber discovered a complete separation of the main sewer line and stated that there was a coupling down there that was causing the issue. He has since fixed the problem.However, since this work, water and waste are now running into my neighbor's yard, causing significant concern. Additionally, the previous plumber had left the sewer top off, which has led to ongoing issues with flies, tissue, and waste that I have to clean up daily. The current plumber indicated that the City of ****** is responsible for the issue, and I have video evidence documenting my communication with them.I seek assistance in resolving this matter promptly, as it has caused significant distress and unsanitary conditions at my home.Thank you for your attention to this urgent matter.

  

  Business Response

  Date: 11/04/2024

  Thanks for bringing this to our attention.  Our manager *** has been trying to reach out to you to figure out how to fix the current issue.  We look forward to figuring it out.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********* and was told I had a Vol issue, not that I would know. I called Berrett because they had favorable reviews. They sent a sales person out to put me on a monthly plan. I made it crystal clear I needed to get rid of these vermits that were making huge mounds in my yard. I was concerned because in an add they said beginning fee was $70 and then the proceeded to charge me $500. I called the manager, **** who cut my initial fee in half and then sent ******* to my home. I have 2 acres, he had only 1 trap for vols and didn't even anchor it in the ground, just laid it on my grass. I requested someone else, so they sent ******** who seemed knowledgeable. She took a look at my mounds and told me they were POCKET GOPHERS and they don't treat them. She quit shortly after her last visit to my property and told me she couldn't work for an unethical company. I then contacted the manager again, who tried to convince me that I now have Pocket Gophers but I didn't when the sales person came to my property initially. That is the story they told my credit card company when I disputed the charges.They are a big company and should NOT be selling me a service they don't even offer. They immediately let me out of my contract because they knew they were wrong.I did find someone who is an expert on Pocket Gophers- he brought out completely different traps and has been making process.They left all of their "vol" traps in my yard.I think companies should take responsibility for their action and in this case the scam. I would like my initial money back, but more importantly don't want them to take advantage of more home owners.

  

  Business Response

  Date: 09/27/2024

  Thank you for allowing us to respond to this review.  We want to let you know that we understand your concern.  You feel that you paid for a service that you didn't do exactly what you thought it was going to do, and because of that, you want your money back.  We want to reassure you that we did the work as requested, and we did go out to the property 9 different times to try and help.  It sounds like the incorrect price was given up front, which might be because they didn't realize there were 2 acres there, which would have increased the price.  I apologize about that, and it sounds like they gave it to you for half price because of the confusion.   I will have our manager Kobi reach out to you to discuss the situation.  

  Customer Answer

  Date: 09/27/2024

  I called Kobi who wouldn't speak to me instead under my account read do not reimburse this client.

  I am not going to waste my energy anymore but I do want to say that when I reached out to my ******************* they had the same unethical complaints to say about Berrett.  My main concern is that they sold me on a package that didn't address the issue I was having. As a professional company I was counting on them to identify the correct issue and then deal with it.

  They came so often because it turned out their company doesn't treat pocket gophers and it took that long for their inexperience technicians to accurately identify the rodent. If they had been a reputable company they would of known what was digging holes in my yard and would of been honest upfront about the necessary treatment.
  

  I was hoping that the BBB would protect other consumers from the same "up selling" practice. Kobi knows he was being dishonest which is why he let me out of my contact to begin with, that pairing with the technician who left because of how they were treating me, she found the company unethical.

  Karma, I do believe the truth will ultimately hurt this company, because they just don't care!
  

  Customer Answer

  Date: 10/07/2024

  I am rejecting this response because:   

  I called Kobi who wouldn't speak to me instead under my account read do not reimburse this client.
  
  I am not going to waste my energy anymore but I do want to say that when I reached out to my ******************* they had the same unethical complaints to say about Berrett.  My main concern is that they sold me on a package that didn't address the issue I was having. As a professional company I was counting on them to identify the correct issue and then deal with it.
  
  They came so often because it turned out their company doesn't treat pocket gophers and it took that long for their inexperience technicians to accurately identify the rodent. If they had been a reputable company they would of known what was digging holes in my yard and would of been honest upfront about the necessary treatment.
  
  I was hoping that the BBB would protect other consumers from the same "up selling" practice. Kobi knows he was being dishonest which is why he let me out of my contact to begin with, that pairing with the technician who left because of how they were treating me, she found the company unethical.
  
  Karma, I do believe the truth will ultimately hurt this company, because they just don't care!

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I hired Berrett it was for pest control, especially voles. At first the technicians were quite competent. Pests, especially voles, were totally under control. However, this year I have severe vole damage to my lawn, rock retaining wall and all plants are dead on the terrace beneath the retaining wall. I have asked each time to trap for voles. Technician was here a few days ago and said there was no vole activity. I told him yes there was and to put out a trap. He assured me he would. However, there are no traps and the damage is getting worse. He lied about putting out traps and this years negligence has resulted in a lot of damage. Im having the landscaper coming to provide me with an estimate to repair damage. I tried to speak to the local manager, ****. He was rude and dismissive. I need this damage repaired. Thank you for your attention to this matter.

  

  Business Response

  Date: 07/31/2024

  ************************, 

  Thanks for bringing this to our attention.  It looks like ****** went out there yesterday and helped with the voles. If there is anything you need, please don't hesitate to call our office.

  Customer Answer

  Date: 07/31/2024

  Berrett Pest Control did send out a technician to deal with the vole problem. He will return in two weeks to see if progress is being made. However, Berrett needs to pay for damage they caused due to their negligence. I pay a monthly fee for a guarantee that there is no problem. Thank you for your prompt attention to this matter. Im grateful. **************************;

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Berrett uses a confusing business model. It states many things, such as a 99% Guarantee of no mosquitos. One thing that was not ******* clear is that you are billed for months in which they do not make an appearance at your home. These are the winter months. Three months they did not show up, and still billed me. This quote is directly taken from their agreement "Winter treatments are extremely important. Even though pests are not as frequently visible during the winter months, they are still there, and still able to reproduce. Avoid cancelling scheduled services during the winter months. It is important to continue treating during the colder months because pests tend to go further underground or deeper inside the walls to stay warm. Without winter treatments, it is more difficult to treat when the weather gets warm again." Awfully convenient to advise you to continue services without actively providing them. Avoid cancellation so they can charge you and not appear. At no time was it disclosed that they would not treat during those months. The service does not work. I had to call them back out to complete an additional service but instead decided to cancel due to being overcharged, uninformed, and them not fulfilling the agreement. They stated it doesn't matter that the service doesn't work because I got a good price, and I could have asked for additional treatments. I don't want to do business with a company that tells me it's okay to pay for a service that isn't provided while they actively encourage you to keep your subscription. I want a refund for the months I was charged but was not provided service and for the last failed month of May. That total is ******.

  

  Business Response

  Date: 06/14/2024

  ****, I can clearly see that we let you down on the communication side.  I apologize for that.  Our mosquito season is from March through October because that is when they are active.  The part of the agreement that discusses winter treatments was a provision that was in our pest control agreement, and inadvertently was brought over into the mosquito agreement. We do have people call us during the other months, but it is rare with mosquitoes.  You have the option of paying per treatment, which is $99 per treatment over the 8 month season, or you can have the billing spread out over 12 months instead of 8 months.  This is the service you were on, where you pay $66 per month, but you pay over 12 months instead of just the months the treatments occur.  This is a convenient billing plan, and many customers like this because it spreads the cost of the service out over the year, rather than just for the 8 months of service.  It doesn't sound like this was explained to you.  Both options are available, and should have been explained when explained properly.  I am happy to give you a couple of months for free to make up for the miscommunication.  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Squirrel exclusion. Done 2022. Violated Dec 2023. Caught squirrel myself. Redone Feb 2024. Also damaged roof. Violated again Apr 2024. Warranty expired. They said had to pay for new inspection and exclusion. Cocky arrogant technicians, terrible work.

  

  Business Response

  Date: 05/07/2024

  Thanks for allowing us to respond to the complaint.  I see that we did work over 2 years ago on openings where squirrels were getting into the home.  This lasted for two years, which was well beyond the warranty.  We don't have the ability to prevent squirrels from being in the area, and migrating from home to home.  I see we also did work recently, and we will come see what needs to be done with that issue.  The area has a long term issue with squirrels, so there won't be a quick solution that will last for years since squirrels are constantly trying to get in the home, and will find ways to get in by chewing through smaller openings.  I will have our manager ******* reach out to you to see what we can do with the new issue.

  Customer Answer

  Date: 05/07/2024

  I am rejecting this response because:   

  The businessresponse is UNACCEPTABLE.  More twisted truth.  Although their warranty is only 1-year, their work from 2022 did not last two years.  When their work was done in 2022, I asked about prevention and future occurrences, particularly after the warranty expires.  Their tech stated weve never had a reoccurrence after our work was done. The tech that inspected in Feb 2024 stated there is no prevention,only to call them back to do another inspection (at additional cost), but that shouldnt be needed.  The tech completing the work in Feb 2024, also stated there should not be any further problem.
  
  Quite a different story Berrett is telling now. Work done in 2022 didnt last. Work done in Feb 2024 failed within 45 days.  Now they say theres no way to solve the problem except to keep paying them to do work. Berrett offers to have a manager look at the new issue.  There is no new issue.  They same work, in the exact same area, has been breached twice.  Ive had to absorb the resulting cost of repairs to camera and HVAC systems.
  
  I dont want any further exclusion work from Berrett. I simply want to be refunded for the exclusion work already done.  I will go to another company to do any further work.  Thank you.

  

  Business Response

  Date: 05/08/2024

  Thanks for sending this over.  We will take care of your home.  It is a different situation.  We have tried to call, and our manager ******* emailed you earlier today.

  Here is *******'s email:

  My name is **************** am the branch manager with Berrett Pest control. I would like to schedule a time when we can send out a tech to reseal the opened hole in the front eave and set a trap inside the attic. There are other options for sealing the opening. We have the option to use metal flashing to cover the opening. The metal flashing creates a better seal to keep squirrels out of the house but it runs the risk of squirrels chewing on and damaging the *****. Once squirrels get into the house they can be very aggressive when trying to get back in. The issue you are having does not happen very often but with squirrels it is always a possibility and we have updated our training to include that expectation when dealing with squirrels. The majority of our exclusions are for mice and rats we do not have issues with sealed openings being damaged. 

  Please let me know of a time when we can come out and take care of this for you. 

  Customer Answer

  Date: 05/08/2024

  I am rejecting this response because:   

  ********************,
  
  Thank you for your email.  From your own words, I have the following take-aways.:
  
  1.  Berrett does not have the expertise nor capability to provide satisfactory Squirrel Exclusion service.  Despite your advertising and my contracted work of 2022, you did not use an adequate means to seal the roof openings from intrusion.  Your other options (i.e., better options),should have been employed in your original work.  Before/After pictures from 2022 show openings were not completely sealed.  Before/After pictures from Feb 2024 show the same opening was breached Mar 2024.  Your success is primarily with rats/mice vice squirrels.  None of this was mentioned in any before/after discussion related to your work.
  
  2.  Berretts squirrel exclusion methods rely on likely failure risks.  Berrett comments reflect challenges with the squirrel population in my area, and acknowledge the likelihood of ineffectiveness of their work.  Berretts limited warranty (1-year) is consistent with expected failure, as opposed to other services which carry 3-year warranties. Berret acknowledges their squirrel exclusion success is more likely in areas with low squirrel, less aggressive squirrel population.  Redoing their inspections and sealing work (at customer cost), is *********************** only recourse.
  
  3.  Berrett Inspectors/Technicians lack knowledge and expertise to provide satisfactory Squirrel Exclusion service.  Berretts Feb 2024 Inspector stated there are no preventive measures the client can take for squirrel intrusion, other than to call Berrett when there is a problem. He even discouraged clients placing their own traps.  Despite this senseless advice, and with service not available for two more days, I placed my own trap and captured the intruding squirrel with a few hours. Additionally, the Feb 2024 Technician did not agree with the Inspectors findings; specifically, among others, methods for sealing roof exhaust fan fittings.  These roof fittings were subsequently damaged by the technician, and required replacement.  Berrett Inspectors/Technicians require updated training far beyond expectations when dealing with squirrels.
  
  Considering these issues, I have no desire for Berrett to conduct further exclusion work.  I have already paid for repeated household systems repairs (e.g., cameras, HVAC), and have contracted another exclusion service.  ************ uses metal and caulk exclusively,and carries a 3-year warranty.  Therefore,I simply want to be refunded for all squirrel exclusion work Berrett conducted,and I will make no further requests regarding the exclusion work.  I would like to resolve this as simply and amicably as possible, without any further escalation.

  Customer Answer

  Date: 05/15/2024

  More Information...Ive had another company provide exclusion service.  They discovered a large  roofline opening in the back of the house that your team had not previous addressed.  This was an active traffic opening which provided access to the attic along the entire rear roofline.  Pictures are attached. I sent the below email to BERRETT POC (*******************) as I had not yet heard any response to my previous email.  Note I did not include these latest pictures in the email to ********************.

  To: **************************************************************** <**************************************************************>
  Cc: '******************************** ********************* <*********************>
  Subject: RE: Berrett Pest Control Exclusion
  Importance: High
  
  ********************,
  
  Hope youre well.  I had not heard back from you.  To update, Ive had another company provide exclusion service.  They discovered a large  roofline opening in the back of the house that your team had not previous addressed.  This was an active traffic opening which provided access to the attic along the entire rear roofline.
  
  This confirms the likelihood that your team is poorly trained or lacks the skills to accomplish this work correctly.  This also borderlines on incompetence and/or negligence.  Potential fraud is also in the realm of likelihood.
  
  Considering all, I am willing to accept a refund for the exclusion services I paid you, which total $3302.25.  This amount includes the original exclusion and billing me twice for the exclusion of 2/19/2024, which was billed on 2/19/2024 and 2/27/2024.  Im just off the phone with **** (working from home, and accordingly, useless) conferring with ********, whom couldnt seem to figure this out.
  
  This refund amount is not only fair and reasonable, but pales in comparison to what I have already paid for resulting home repairs, and what I am fully prepared to pursue, should this be escalated beyond your agreement.  
  
  I look forward to your cooperation.  Thanks.
  
  *****************************
  ************
  
  

   

  

  Business Response

  Date: 06/05/2024

  Thanks for reaching out.  When we came out this year, we only sealed up the active holes at the front of the home.  We won't be able to refund the money since work was performed.  If additional holes are needed sealed, we didn't charge you for those, and therefore we wouldn't owe any money on those.

  Customer Answer

  Date: 06/05/2024

  More Information...Berrett is completely wrong and only telling pieces of the story to serve their position.  I paid for a WHOLE HOUSE inspection in 2022. Berrett identified areas which required sealing, and serviced those areas.  After I found an area violated in Feb 2024, Berrett inspected the whole house , and serviced that same area again.  By Apr 2024, that same area was again violated.  In addition, another company found entry points Berrett missed 2022 and 2024; leaving entire back roofline open.  The original inspection and exclusion Berrett conducted in 2022, and all since then were inadequate.  I have added pictures of the areas Berrett missed not only during their complete inspection of 2022, also during their rework of Feb 2024  (Rear Roof Open 1 (05-13-24).jpg, Rear Roof Open 2 (05-13-24).jpg)

  Customer Answer

  Date: 06/05/2024

  Berrett is completely wrong and only telling pieces of the story to serve their position.  I paid for a WHOLE HOUSE inspection in 2022.  Berrett identified areas which required sealing, and serviced those areas.  After I found an area violated in Feb 2024, Berrett inspected the whole house , and serviced that same area again.  By Apr 2024, that same area was again violated.  In addition, another company found entry points Berrett missed 2022 and 2024; leaving entire back roofline open.  The original inspection and exclusion Berrett conducted in 2022, and all since then were inadequate.  I have added pictures of the areas Berrett missed not only during their complete inspection of 2022, also during their rework of Feb 2024  (Rear Roof Open 1 (05-13-24).jpg, Rear Roof Open 2 (05-13-24).jpg).  Berrett owes me refund for the inadequate work they had done since 2022, under warranty or not.

  Customer Answer

  Date: 06/09/2024

  I am rejecting this response because:   Berrett is completely wrong and only telling pieces of the story to serve their position.  I paid for a WHOLE HOUSE inspection in 2022.  Berrett identified areas which required sealing, and serviced those areas.  After I found an area violated in Feb 2024, Berrett inspected the whole house , and serviced that same area again.  By Apr 2024, that same area was again violated.  In addition, another company found entry points Berrett missed 2022 and 2024; leaving entire back roofline open.  The original inspection and exclusion Berrett conducted in 2022, and all since then were inadequate.  I have added pictures of the areas Berrett missed not only during their complete inspection of 2022, also during their rework of Feb 2024  (Rear Roof Open 1 (05-13-24).jpg, Rear Roof Open 2 (05-13-24).jpg).  Berrett owes me refund for the inadequate work they had done since 2022, under warranty or not.

  

  Business Response

  Date: 06/10/2024

  We won't be able to do a refund from 2022 since that held for two years.  We are happy to figure out 2024 since that was recent.  Our manager ******* has tried to reach out to you. I will let him know to be on the look out for your call. 

  Customer Answer

  Date: 06/10/2024

  I am rejecting this response because:  Berrett is making false statements again.  The 2022 work did not last two years, it failed before Dec 2023.  ******* already contacted me and had nothing to offer except to escalate to the owners.  ******* has no refund decision authority.   The "owners" have refused a refund.  It should be clear Berrett is going in circles.  Nothing productive.

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After two attempts speaking to *************************** with no success, this complaint is my only option. My first conversation resulted in **** telling me my wife was not telling the truth in saying ****'s technician relieved himself on our property. **** said he has video on his truck and there is no evidence of this occurrence. When asked if there are cameras all the way around the truck, **** responded in the affirmative. No he would not share his alleged video. My property video is conclusive and my wife would not make up this story. During the same conversation I advised **** that my initial call requested the technician bring a step ladder so they could go in my attic. We could hear a rodent up there. There was no issue with this request. Technician shows up, no step ladder. He used mine. **** said they do not go in attics. That would not have been a problem if I were told this fact but I was not advised. **** gave me a story as to why and I understand. I did not understand why the technician left a mess of my closet nor did he even fold the step ladder to return it. Just left it there. Dissatisfied with the events I called to cancel service. **** was in his truck and had limited access to my account but assured me the service would be cancelled and the $54.00 charge would be reversed.Saturday 4/27/24 at 7:03 AM I received a call from an automated out bound system telling my my account was past due. I called and was not given ****'s number or his email and was promised a return call Monday 4/29 AM. At 2:10 **** called me a he said the charge could not be waived as services were rendered. I challenged this as service was NOT rendered and he promised a month earlier to waive this charge. While **** remembered speaking to me is flatly stated the charge would not be credited.

  

  Business Response

  Date: 05/07/2024

  I am so sorry this has happened.  Do you have the property video at your house so that I can see that?  **** has the video from our vehicles, and we didn't see anything, so I would like to get a copy of your video with a different angle because the employee is saying it didn't happen, and we don't want to just believe him, we want to be confident in what happened.  I want to be sure on an issue like this because we have high standards for our technicians, and want to make sure they are not doing anything like that.  I appreciate you bringing this to our attention.  We have gone ahead and removed the $54 balance in good faith.  

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sign a contract for 4 months I paid ****** and every time the workers come every two weeks to spray the kitchen. It's the only room that they spray.the roaches have been dead 3 times. Over. I told them to cancell the contract. They said to me that I am under co tract so I told them I will pY but the contrac is terminated they told me that because I am under contract so I have to pay I told. Them I don't want any one in my condo. They refuse to terminate. The contract till I let the workers In my home to spray the kitchen again and again. One of the workers refuse to spray any other room

  

  Business Response

  Date: 02/07/2024

  Thank you for allowing us to respond to the situation.  The account has been cancelled, and no balance is owed.  We have done so in good faith.  If we can assist further, please let us know.

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Berrett Pest Control come out to treat my house and spray exterior as well. The price quoted was $149.00 for one quarter.This company automatically charged my credit card for a second quarter that I did request. And insisting that I pay for one year Four quarters at $149.00 per quarter. I dont need their services for a year and should not be forced to pay.

  

  Business Response

  Date: 09/07/2023

  We appreciate the opportunity to respond to this complaint.  Mrs ****** a one year agreement with us for service.  We have already provided a copy of the agreement ******.  Mrs also allowed us to come and treat the inside on the second quarter.  She then called in and complained that she had to pay for that service even though she had already received service.  She then charged back the credit card disputing the charge.  

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THREE times they have failed to close the gate to my backyard. The first time my Great **** got loose and was almost struck by a car. Their response was "we will put it in the notes to be sure it doesn't happen again." The SECOND time all three of my dogs got out and a man tried to attack one with a shovel. It took us five hours to get him back and we found him by following his ****** footprints. AGAIN we were told "we'll put it in the notes." The THIRD time (June 1, 2023) all three dogs got loose and were 100 yards from a 4 lane highway when caught. Guess the response..."we will put it in the notes." Supposedly the branch manager was going to call me Monday (June 5th), that didn't happen. I do not think it is too much to ask for grown adults to close a gate, very simple task. Especially when they know you have pets living back there because they asked you to put them up for service. A triple oversight is completely inexcusable. I also think a "sorry, we will make a note" doesn't cover it after THREE times.I dont think it was too much to ask to refund the cost of ONE service call after youve failed to keep my animals safe THREE times.

  

  Business Response

  Date: 06/07/2023

  ******, 

  I am so sorry that this has happened.  I contacted our manager and requested he contact you directly.  Please accept our sincerest apologies.  They are very good at closing gates, I have no idea how they keep leaving yours open, but we will explore how this occurred.  Please let me know if they don't get in contact with you.

• Initial Complaint

  Date:04/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer for more than 15 years and was so surprised to see this behavior from Berrett. Berrett Pest control had scheduled ** for a service call on April 5th 2023. The person came, parked in front of our house and left in 5 mins. I was on a call from my office and could see outside for reference. The same issue happened on Oct 25th 2022. When I called them on Oct 25th they said he left because it was about to rain. So he would show up the next day and do his work, which he did. This time around I did not call them immediately. In the evening of April 5th I got an email saying service was completed. I called back on Thursday the 6th to address the fact that the service was not done and spoke to a agent who said one of the managers (I have the names) would call back in 24 hrs. I waited till Tuesday the 11th but still no call.I called back on the 11th and spoke to Agent2. The Managers were not able to talk and they said wait 24hrs to hear back. On the 12th I called ******/4 and the Managers were still not available to talk and to wait for 24hrs. Still no Call. The agents I spoke to were very professional. It's the inability to escalate and have a manager address issues that's so disappointing.

  

  Business Response

  Date: 04/14/2023

  ****, I am so sorry to hear this.  I am getting to the bottom of this, and I will make sure we get right back out there for you, and that we make sure it is handled properly.  I really appreciate you bringing this to our attention so that we can fix it.