Complaints

This profile includes complaints for Campus Box Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Campus Box Media, LLC

  Dallas, TX 75248-3946

  
• 

  Prime time Advertising

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Spirit Stop

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Grassroots

  Fort Worth, TX 76155

  
• 

  Campus Box

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were lied to! Campus Box Media reached out asking us to sponsor our local Neshaminy H.S. Football team. We paid to sponsor but have since heard from the head Football Coach that they do not work with Campus Box Media. This is deceptive and I am seeking a full refund as a result. Your company lied stating they were working with our local *********** and took our money for a sponsorship that does not exist.

  Customer Answer

  Date: 06/10/2025

  Was contacted by company and given a contact at the school to confirm the sponsorship. I would like to close this case.

  

  Business Response

  Date: 06/11/2025

  
  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the complaint letter we received on 6/2/2025 in-regards to Ms. ***** *********.
  
  We have spoken to Ms. ********* and gave her the correct contact information at the school and she confirmed that Campus Box Media is working with the high school.  ************ is satisfied with the outcome.
  
  We again apologize for any inconvenience to Ms.***** ********* and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager

  Customer Answer

  Date: 06/11/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by this business and they totally lied saying they were the local high school. They didn't say they were calling "on behalf of a local high school. I was excited about the opportunity to promote my business at the local high school and promptly agreed. I even asked how did they find me and they lied again saying "some of the students parent recommended me". I came on here and saw all the reviews saying that they don't deliver as promised and called the local high school as well as emailed the athletic director and head football coach. The coach said they do not work with them and never have. The athletic director said they used to but they cut off all ties with them. So I confirmed, if I purchase this package you all WON'T be sending merch into the crowd with my name on it? "That is correct" he said. He said do NOT do business with them.I reached out the the company by email and have received no response. There is no phone number that I can find to contact them by phone. I wish to receive a full refund on this transaction as it has already been confirmed that the local high school they were "from" that reached out to me specifically because of referrals, will not be fulfilled.

  

  Business Response

  Date: 06/06/2025

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the complaint letter we received on 5/17/2025 in-regards to Ms. ****** ******.
  
  I have left a couple of messages for Ms. ****** to let her know that we are refunding her account, but I have not heard back.  We have issued a refund to her account.  ************* has any further questions, she can contact me on the number that was left in the message or by email ***********************************************************.
  
  We again apologize for any inconvenience to Ms.****** ****** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of the last 4 years our company, ***************************** has sponsored several sports through Spirit Stop/ Campus Box Media. It has come to our attention that the school we sponsored, **************** (Pace, **) has never worked with this company and none of the payments we have made have gone toward sponsoring the school. I am requesting a full refund of all funds issued to Spirit Stop/Campus Box.

  

  Business Response

  Date: 04/29/2025

  RE: Case# ********
  
  
  Dear Mr. ****** *********,
  
  On behalf of Campus Box Media, I would like to address the complaint we received on 3/31/2025.
  
  We have coordinated the spirit items for **************** since 2006. Our contact at the school is *** ******, my setup department has spoken to the principal now and he is aware of us now and they are still working with our company.  If ************ needs to speak with our contact, I would be happy to have her call him.  I left a couple of messages for ************ and have not heard back from him. I left my personal phone number, and my email is ********************************* if he would like to discuss further.
  
  We again apologize for any inconvenience to Mr. ****** ********* and your office.
  
  Sincerely,
  
  Customer Relations

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is very malatious they do not promise what they offer and even after you tell them no and cancel they still charge your a card for an absorbant amount without autherization for about 3 months they have been calling to try to resolve and today they decided to just charge my card without my approval even after i have ran disputes with my credit card company and they said they would block future charges from this card holder some how they were able to charge me again.on 2/28/25

  

  Business Response

  Date: 03/17/2025

  Hey guys,
  
  I am working on this one with the customer on trying to get in touch with the school, we are seeing if the school has his items still or if they were distributed.  Also he did a credit card dispute again and has received his refund, but I want him to be happy at the end of the day.
  
  *****

  

  Business Response

  Date: 03/19/2025

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the letter of complaint we received from *** ******* ******.
  
  I have spoken with *** ******,and we have come to a resolution that he is satisfied with. After our discussion, he expressed his contentment with the outcome.
  
  We would like to extend our apologies once again for any inconvenience caused to *** ******* ****** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******* with Campus Box reached out to me in regard to doing advertising with them. I informed her that i do not handle that department and she would need to reach out to my office. When my office refused to transfer her to the marketing division due to them not being interested, she went on to a bunch of sites posting bad reviews. I reached out to their corporate office to make them aware of the situation and asked for the recording of the conversation. A supervisor has not called me back after requesting one even though the very helpful and apologetic woman on the phone informed me someone would. This is one of the most unprofessional things I have ever seen an advertising place try to pull for not using their services. Stay far away from these people.

  Customer Answer

  Date: 01/21/2025

  Spoke with **** at campus box and he is calling his bbb *** to tell them it was a fake review and the other ones were taken down from the other sites. Everything should be resolved.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not like the way this company operates business. They call me up wanting to sponsor tee s**** for a local high school, Usually *********************, asking for sponsorship of an upcoming sport season. I have participated in a few campaigns in the past, heir tactics keep getting worse. My most recent transaction with them was for the upcoming 2025 Football season more than 10 months away. I agreed to their promotion but was told I could delay the invoice to the spring before they went into production. Then I received numerous emails and phone calls asking about the open invoice. After looking at the invoice they have billed me twice, on two separate invoices for the same school and same season. I have never received confirmation from the schools that they have received the merchandise when I have sponsored.They call me from different companies that they operate, all the same way, saying they are a different company and they have nothing to do with Campus media box. I am not sure how they have such a high BBB rating with all the same complaints, but I want no contact from this business ever again.

  

  Business Response

  Date: 02/13/2025

  Subject: RE: Case# ********
  
  Dear Dispute Resolution Department,
  
  On behalf of Campus Box Media, I am writing in response to the complaint letter we received on 1/28/2025 regarding Mr. ****** *****
  
  After reviewing Mr. ***** account, we found that his order was canceled on 1/16/2025, and no charges are to be refunded. Therefore, no further communication is required with Mr. ***** on this matter. Should Mr. ***** have any additional questions or concerns, please feel free to contact me directly at ***********************************************************.
  
  We apologize again for any inconvenience caused to Mr. ****** ***** and your office.
  
  Sincerely,
  ***** *****
  Customer Relations Manager

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/15/2024 paid $969.97 for sponsorship of ********************** it was to include: PA announcements for the basketball season (Nov - Mar), Thank You banner, 5000 geofencing impressions, social media shoutouts, 250 promotional coupons, and 50 rally towels. Artwork was sent to ****** on 11/14/2024. 11/18/24 received an email stating that my proof would be ready in 2 days. 11/22/24 ****** sent an artwork proof with the last digit of the phone number missing from all items. 11/22/24 I sent ****** an email stating that the proof was incorrect. 11/25/24 ****** emailed me and apologized for the mistake and said she would get it corrected. 11/26/24 ****** sent a correct proof which I approved immediately. 12/2/24 I received an email stating that my items have been sent to Production. 12/9/24 I sent a text message to my original representative, Makaylee letting her know that I was unhappy with the process and would be filing a complaint. Makaylee responded stating that she would contact **************** to see what was going on and agreed that I should have been promoted at the games by this point. 12/9/24 received an email from ******** ****** (****************) stating that my items should arrive at the school on 12/11/24. In addition, she blamed me for making "changes" to the artwork when the fact is that ****** should have looked at the proof before sending it. 12/11/24 I responded to Caitlinn's email correcting her on the facts and dates that she had. 1/7/25 received a call from another Campus Box Media Representative telling me that they have my towels ready to go and asked if I would be interested in continuing through the Football season. I told that Representative about this current situation and I would definitely not be interested if it was going to cost another *****. 1/9/25 - game at ********************** which there were NO coupons, PA announcement, rally towels. NOTHING. 1/10/25 still no social media shoutouts. Last home game is 1/30/25 - season over.

  

  Business Response

  Date: 02/05/2025

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box, I would like to address the complaint letter we received on 1/25/2025 in-regards to ****** ******.
  
  
  I reached out to Ms. ****** to work out any other issues on January 30, 2025, and have not heard back from her. Ms. ****** order was shipped to the school; I have also attached the school tracking detail showing it was delivered on 12/11/2024 and was signed for by a Jesi.  I have also attached the school confirmation from Mr. ******* showing we do have authorization and are working with the school.  I looked over the account and we cancelled the order, and Ms. ****** made a chargeback on 1/28/25. If Ms. ****** would like to discuss this matter further, she can reach out to me directly at **********************************
  
  We again apologize for any inconvenience to Ms. ****** ****** and your office.
  
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  ************

  Customer Answer

  Date: 02/05/2025

  I have never received any communication from this person or any other representative since my email correspondence with Ms. ****** around the 17th of January. No phone call. No email. No text message. As far as the documents that were provided to me, yes, I did receive them, and I thought it was interesting that the school receives a check for all paid orders. I suppose that is why Ms. ****** was directing me to Mr. ******** Mr. ******* had many excuses and none of them made sense. If he only has 50 rally towels on 12/11/24 for basketball games, why is he "looking at the towels" on 1/17/25? Perhaps only 2 or 3 students get them per game? Why didn't I hear my promo during game breaks? The PA was broken at that time. But every time? Who knows. The season is over and so is my time with Campus Box Media. If someone would like to speak with me, they can do that by phone, email, or text. Every other representative has been able to do this.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business was contacted by SpiritStop/BrandBox media to sponsor a local high school's 2024 Basketball Season. We were told we were paying for the "All-Star package" that included announcements, banner, geo-fencing, and social medial shout-outs, 4 hoodies with our logo as a sponsor and the logo would be on 84 t-shirts. We were charged $1669.97 10/21/24. I never got the art-work approval email, when multiple attempts made to contact customer service were made without an answer (left *** after they have you hold for over 15 minutes waiting for someone to pick up) I tried a different extension like I wanted to pay an invoice just to see if I could talk to an actual person. I did reach someone who said they would have to transfer me to customer service, again no response from customer service. A second attempt, I asked not to be transferred, but she said she would be unable to help and transferred the call anyways. I sat waiting for someone to answer for 20 minutes, no answer. Be aware of possible fraudulent business. Very tricky as there are working phone numbers and a website

  

  Business Response

  Date: 03/10/2025

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the letter of complaint we received from Ms. ****** ******
  
  I have spoken to Ms. ******* and we have resolved with a resolution, and he is satisfied.  After speaking with Ms. ******* they are happy with the outcome.
  We again apologize for any inconvenience to ********* and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  
  

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a scam where we paid $1150 for a school sponsorship for ********************** and none of the goods or services were provided. No further communications were received after they took our money.

  

  Business Response

  Date: 03/28/2025

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the complaint letter we received on 1/5/2025 in-regards to Mr. ***** ********.
  
  We have spoken to the Mr. ******** and have come to an agreement and have refunded his account.
  
  We again apologize for any inconvenience to Mr.***** ******** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted to support local high school basketball team with shirts and such I paid them and they did send me a shirt but it wasn't even school colors which was a red flag I contacted the basketball coach and cheerleader coach and was told they only use local shops and never heard of the company

  

  Business Response

  Date: 02/04/2025

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box, I would like to address the complaint letter we received on 1/19/2025 in-regards to **** *****.
  
  
  I wanted to follow up as I have not yet heard back from Mr. ************
  Mr. ****** first order was delivered to the school on November 26, 2024, at 11:39am and signed by the last name ***** at the dock. We are setup with ***** *********, **************** His 2nd order was paid for on 11/25 and did a chargeback on 1/9/25 and the items arrived at the school on 1/17 as well.  His 3rd order was cancelled, and no payment was made and there was a note on his account saying that he had changed his mind. 
  If Mr. ***** would like to discuss this matter further, he can reach out to me directly at ********************************** Id be happy to arrange a time to talk.
  We again apologize for any inconvenience to Mr.**** ***** and your office.
  
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  ************