Complaints

This profile includes complaints for Campus Box Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Campus Box Media, LLC has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Campus Box Media, LLC

  Dallas, TX 75248-3946

  
• 

  Spirit Stop

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Grassroots

  Fort Worth, TX 76155

  
• 

  Campus Box

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Sports Promotion Network

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I serve as the current Vice President on the board for *************************************** called the *************, in Dana Point, California. We are having multiple local businesses reach out to us to tell us that Campus Box representatives are contacting them on our behalf and setting up fundraisers we are unaware of. We have zero affiliations with this company. They are contacting our teaching staff and coaches, damaging our reputation with our local sponsors, and taking advantage of business owners. They are fraudulently using our coaching staff names as leverage and are stealing money meant for our students. I would like a formal investigation opened on this matter. They deserve an F rating and should not be trusted by the public. This company and is representatives are predators to ***** organizations. We have been contacted by *******************, *************, *********, and ************ to name a few.
  

  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/03/14) */
  BBB Serving North Central Texas 8/25/2022
  Attn: Dispute Resolution Department
  1601 Elm Street Ste 1600
  Dallas, Texas 75201
  
  RE: Case# ******** - ****** *****
  
  Dear: Dispute Resolution Department,
  
  On behalf of ****** ********* ************** ***** I would like to address the complaint letter we received on 3/2/2023 in regards to **********************.
  
  ****** ********* ************** **** was working with ******* *** - Cheer Coach, I have attached the email confirmation from Ms. ***. We have coordinated the spirit items for ********************** off and on since 2016. I have attached the email confirmation for the last couple of years. I have reached out to Ms. ***** a couple of times to go over the information that we have showing that we are set up with **********************.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers; however, sometimes the line of communication is misinterpreted between our staff and the customer.
  
  We again apologize for any inconvenience to Ms. ****** ***** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  XXX-XXX-XXXX

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an advertising package through spirit. I was promised multiple things that would have been great advertising for my company. After agreeing and giving the credit card number I was given a email stating that the schools must agree to participate in all of the advertising I was purchasing. I was reassured that the school in my district would participate and I would get all of the advertising I was paying for. A few months later I went to the basketball game with my family and discovered that I was not getting anything I paid for. There was no banner with my business name. No coupons. No announcement. Literally not 1 thing we paid for. We were told we would get 36 shirts we got 6. I've called over and over again leaving messages no one will call me back. I've left messages stating I want to cancel and yet I'm still being charged a subscription for absolutely no advertising at all

  

  Business Response

  Date: 03/21/2023

  BBB Serving North Central ***** 3/20/23
  Attn: Dispute Resolution Department
  *********************************************************************
  
  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 2/15/23 regarding ***************************************** with ********** Carpet And Upholstery Cleaning.
  
  I have been reaching out to *****************************************, I have left several messages and emailed ***************************************** a couple of times but no response. I would be like to reiterate we are to further insight. I have been reaching out to the school to see how they distributed the items, but have not been able to get in touch with our contact yet. There was a resolution with *****************************************, but I would like to see what happen with his items that were delivered to the high school.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our staff and the customer.
  
  We again apologize for any inconvenience to ***************************************** and your office.
  
  Sincerely,
  
  *********************
  Customer Service Manager
  ************
  

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We have recieved 1 call that was answered and a conversation was completed! We where told that a call was made to the school. waiting for a response.
  
  Later we received a email. Stating they were sending a email to the school as they had not recieved and communication from school. We did not reply back to 1 email. As we had no reply to them sending a email.
  So as for us not replying to several calls and emails this is not true !!!
  
  We would like to use resolution provided to us but do not feel confident that resolution would be fillfulled as clearly the company can not communicate with the school.

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approx. 10/20/22 I was contacted via phone by a sales rep. for Campus Box Media named Lisa ****** She told me about an advertising opportunity in my own community. She made it seem quite urgent. She explained that the local high school needed a business sponsor asap. The basketball games were starting very soon and they needed team shirts, etc. The deal she offered me was to be the sponsor for one of the high school teams for both Fall basketball and Spring Football. She explained that these t-shirts were a great advertising opportunity because they would be the teams' shirts and would be worn at all their games for their 22/23 seasons. 36 shirts were to be made for Fall basketball and 36 more later for Spring Football, along with some paper coupons for my business, a semi-promise of a banner at games and a verbal shout out, etc. She also stated I would of course be welcome to all their games & tournaments and would feel welcome and a part of this little sport community. The price for this advertising package was to be @ $1,200 + taxes for the whole 12 month contract.
  
  The urgency push from Lisa was strong and I only had supposedly 2 hours tops to make a decision and get payment to them via credit card. I made my first quarterly payment of $318.24 on @ 10/20/22. The next 3 identical payments are scheduled for 1/20/23, 4/20/23, 7/20/23, all together totaling $1,274.16. As a former parent of students at this high school, I decided I should help them. Over the next day or 2 I was emailed from another rep. named Peyton who had me send over my logo and business details, shirt wording, etc. On 10/27/22 I agreed to the artwork proof and they would bet it rolling.
  
  On 11/18/22 I had heard nothing yet and was beginning to feel I may have been scammed. I emailed Peyton with my concerns and she responded to me on 11/21/22 saying it should be "soon." I responded again and asked what about me attending games or even having contact information for the coach or anyone so I ca

  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 8, 2023/01/26) */
  BBB Dallas and Northeast Texas 1/26/2023
  Attn: Dispute Resolution Department
  1601 Elm Street Ste ****
  Dallas, Texas XXXXX
  
  RE: Case# ******** - Ginny *****
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 1/11/2023 in-regards to ******** ******.
  
  I have spoken to Ms. ******, and we have resolved with a resolution, and she is satisfied with the outcome. We are cancelling her order as well as her scheduled payments. I have also attached the school approval for Campus Box Media to work with the community as well as how the items are to be distributed. We have worked with the same contact ***** ***** - School Activities since 2017.
  
  We again apologize for any inconvenience to Ms. ******** ****** and your office.
  
  Sincerely,
  
  Donna *****
  Customer Relations Manager
  XXX-XXX-XXXX
  
  
  Consumer Response /* (3000, 10, 2023/01/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  After my phone conversation on 1/26/2023 with this company, I was under the impression that they would stop taking any future payments AND refund me the $318.24 payment to my business credit card from 1/20/2023. We discussed that they could keep the original $318.24 payment from 10/20/2023.
  
  As soon as I know the status of this refund I will be ready to accept the response from this business. Thank you.
  
  
  Business Response /* (4000, 12, 2023/02/02) */
  RE: Case# 91707336 - ***** Bites
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 1/11/2023 in-regards to ******** ******.
  
  I have spoken to Ms. ******, and we have resolved with a resolution, and she is satisfied with the outcome. We have refunded the payment that Ms. ****** was disputing with her bank. After speaking with ******, she is happy with the outcome.
  
  We again apologize for any inconvenience to Ms. ******** ****** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  XXX-XXX-XXXX
  
  
  Consumer Response /* (2000, 14, 2023/02/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  All has been resolved and refunded to my satisfaction. All I ask going forward is that spirit Shop/Campus Box Media takes a good hard look at their internal business practices. Their behavior needs to change. Thank you.
  @GinnyBitesLife

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2022, I received a call from Campus Box Media that my tutoring business, Stress No More Tutoring, LLC was selected to be sponsored by Person High School in Roxboro, North Carolina. I was told that in the $600 package that I would receive announcements, banners, social media shoutout, 100 promotional coupons, and 36 white t-shirts. I spent a total of 649.98 on August 30, 2022. Since then, there had been no confirmation of the school receiving the stuff that they were supposed to promote on behalf of my business. I asked for a refund TWICE & they declined. I even asked to see where my business was shouted out at because I went on Person High School's Facebook & Instagram & they have never posted my business. Long story short, this company scammed me out of $649.98 that I could have put to better use for my business, and I want my money back!!

  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 5, 2022/12/30) */
  BBB Serving North Central Texas 12/30/22
  Attn: Dispute Resolution Department
  1601 Elm Street *** ****
  Dallas, Texas XXXXX
  
  
  RE: Case# XXXXXXXX
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 12/21/2022 regarding Mr. ****** with ***********************.
  
  We spoke with our contact at the school, she said: The coupons are mostly wrapped in t-shirts we have to give to the crowds that come to football and basketball games. Otherwise, they are given when purchasing tickets. Banners are held by the cheerleaders on the track during football games and/or at halftime. We use the team Instagram page to promote many events and vendors.
  
  I have attached the email communication from our contact at the school for your records.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our staff and the customer.
  
  We again apologize for any inconvenience to Mr. ******* ******* and your office.
  
  Sincerely,
  
  Donna *****
  Customer Relations
  XXX-XXX-XXXX
  
  
  Consumer Response /* (3000, 8, 2023/01/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only way I want this resolved is a full refund & no further contact from Campus Box Media. If I do not receive my refund, I will be getting a lawyer.

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a shell company set up to scam locally businesses. Our school district received complaints from local businesses that this company was using individual school logos and was emailing businesses claiming to gather sponsorships for athletic teams. NONE of our schools or teams are working with this company. When I called they claimed to have worked with a "cheer coach". The name they gave me was a former teachers name who never coached while employed for us a few years ago. When I questioned the "Trasie ******* she hung up on me. TOTAL FRAUD/SCAM. DO NOT SEND THEM ANY MONEY. Instead, CALL THE SCHOOL THEY ARE CLAIMING TO REPRESENT FRAUDULENTLY.

  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 8, 2022/12/28) */
  On behalf of Campus Box Media, I would like to address the letter we received on November 30, 2022, in regard to Murrieta School District.
  
  Due to the misunderstanding between Campus Box Media and Murrieta School District we pulled the original school paperwork from our sales floor and no one else is being contacted. I want to personally apologize to Ms. ****** *********.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers; however, sometimes the line of communication is misinterpreted between our staff and the customer.
  
  We again apologize for any inconvenience to Murrieta School District and your office.
  
  Sincerely,
  
  Donna *****
  Customer Relations Manager
  XXX-XXX-XXXX

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has scammed us MULTIPLE times and we will be pursuing a full refund for both transactions of $454.99 from January 2019, $499.99 from May 2022, and $599.99 from October 2022. The local school never received ANY of the banners, coupons, or merchandise that we paid for and has no affiliation or connection to this company. This company is an absolute scam that preys on small businesses that just want to support their community. This is shameful and I hope no one else is tricked into this scam like we were.

  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 7, 2022/11/23) */
  
  
  
  
  BBB Dallas and Northeast Texas 11/23/2022
  Attn: Dispute Resolution Department
  1601 Elm Street *** ****
  Dallas, Texas XXXXX
  
  RE: Case# XXXXXXXX
  
  Dear: Dispute Resolution Department,
  
  On behalf of Primetime Advertising I would like to address the complaint letter we received on 10/28/22 in-regards to Grease Monkey.
  
  Due to the misunderstanding between our office and Mr. ****** *******, we have tracked the football items that were shipped to the high school, and they were delivered on 8/10/22 at 11:34am and signed for by last name Pulley For basketball season 22/23 they were delivered on 11/7/2022, signed for by Pulley as well at 11:26am. I have attached the tracking for the Grease Monkeys football and basketball orders, I also emailed our contact at Livingston High School, and she stated that: Grease Monkey has been on some of the cups we have received and I think they may have been on the last round of tall clear bottles, but are not on the new ones. Since the email the newest order for basketball season has been delivered as well. I have also attached a copy of the email communication from our school contact.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
  
  We again apologize for any inconvenience to Mr. ****** ******* and your office.
  
  Sincerely,
  
  Donna *****
  Customer Relations Manager
  XXX-XXX-XXXX

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I contacted the school I was supposed to be sponsoring. They had no idea who Campus Box Media was. After discovering this I sought to get a refund days after making the payment, keeping in mind I provided no artwork, no logo, or other media to begin the order. After weeks of no response, I got an email back telling me I will be receiving only a partial refund. No services were rendered or begun. I was never informed nor provided with their refund policy. This company is either lying about working with my local High School or extremely shady about their business, hence my refund request. They deny you a full refund for no clear reason.

  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 8, 2022/11/29) */
  BBB Dallas and Northeast Texas 11/23/2022
  Attn: Dispute Resolution Department
  1601 Elm Street Ste ****
  Dallas, Texas XXXXX
  
  RE: Case# XXXXXXXX - ***** *****
  
  Dear: Dispute Resolution Department,
  
  On behalf of Primetime Advertising, I would like to address the complaint letter we received on 10/27/2022 in-regards to ***** ******
  
  I have spoken to Mr. *******, and we have resolved with a resolution, and he is satisfied with the outcome.
  
  We again apologize for any inconvenience to Mr. ******** ******* and your office.
  
  Sincerely,
  
  Donna *****
  Customer Relations Manager
  XXX-XXX-XXXX

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campus Media Box - DBA PrimeTime Advertising/DBA Sports Promotion Network/DBA Spirit Shop/DBA Grass Roots Media.
  
  This Company is BOGUS. IT IS A SCAM. They say they are the official sponsor sports promotor for the Local High School. THIS IS NOT TRUE! I have asked for a refund three different times and keep getting the run around and referred to a teacher at the Middle School.
  
  Absolutely NONE of what they promised has happened. To Include: admission ticket advertising, Thank you banner displayed at local football and basketball game, plastic water bottles with our logo on them for handing out at games, T-shirts with our logo on them to throw at home games, Social Media shout outs, and Public Address announcement at home games. Proudly declaring our company as a sponsor. Not to mention never getting ahold of anyone via phone, and empty promises via email.
  
  Save yourself and your money. No PART OF WHAT THIS COMPANY OFFERS IS TRUE.

  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 10, 2022/11/23) */
  
  
  BBB Serving North Central Texas 11/23/22
  Attn: Dispute Resolution Department
  1601 Elm Street Ste ****
  Dallas, Texas XXXXX
  
  
  RE: Case# XXXXXXXX
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/17/2022 regarding Mr. ******* ******* with ******* *********** and Design
  
  I spoke with our contact at the school, she said that they did distribute the t-shirts at the games; however, the new cheer coach was unable to get all orders distributed so they will be tossing those into the stands at the basketball games.
  The contact at the school did say the water bottles were not distributed due to safety reasons; however, those items were distributed at other school events. She also said the coupons are given out at all the games. I have attached the email that was sent to the school in regards to their social media shout out image for use by the school on their social media sites.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our staff and the customer.
  
  We again apologize for any inconvenience to Mr. ******* ******* and your office.
  
  Sincerely,
  
  Donna *****
  Customer Relations
  XXX-XXX-XXXX
  
  
  Consumer Response /* (3000, 12, 2022/11/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  FALSE! We ourselves and our kids were at all the home games. I would say Donna is FALSE and or the Cheer coach is a liar! "their contact". We personally were at the games and our two older kids along with their friends. Looking for any of our "******* *********** support gear" never once did we see any of it at all! NOT ONE ITEM! In fact they didn't pass ANYTHING out at the games. I'd say the cheer coach is lying if Donna actually talked to her at all. The cheer coach must be working on getting her "commission" from Campus Box. Which is our money in all reality that we have been scammed out of. Funny they have such a lack of communication at their company the woman that signed us up initially called us to see if we wanted to support the school again. I said absolutely not! She inquired with concern over what happened and I was clear, we were scammed and nothing was provided. We received no product, services, or marketing at any of the High School games. We wanted to support the school with no shout outs of any kind as well. We also reached out to the athletic director that we know well and he had never heard of Campus Box or the other companies they go by. Unfortunately we didn't ask him prior to our so called "support". Go directly to your athletic director in the future, lesson learned on our part. Donna has reached out to us one time and said she'd call us back after we were clear on the complaint. She said she'd talk to the cheer coach and call us back after talking to her to see what is going on. We haven't heard from her since ..until this response on BBB. We have been clear in asking for a FULL REFUND and have not received one to date.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by them on June 9th to sponsor the local athletics team for the high school nearby. The original email came from **************@gmail.com.
  
  We agreed and paid for the sponsorship. We did an initial deposit and then paid the rest over the phone.
  An agent on our team went to the first home game and said that nothing was done. No tickets, no t-shirts, and no banner. My son reached out via phone and email twice with no response.
  
  I called the athletic director of Sun Valley and he said they had no partnership with them, but they did mention that boxes of T-shirts were dropped off with our logo. We even had two t-shirts mailed to our office to make it seem like this was legit. Campus box media/Grassroots media/ whatever they are called has no agreement with the school. They will not advertise because they were never given any money for an athletic sponsorship.
  
  I am trying to get a refund and let you know that they are illegitimate and ripping people off.
  
  Anything you can do to help.
  Thanks,

  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 11, 2022/11/08) */
  BBB Serving North Central Texas 11/7/22
  Attn: Dispute Resolution Department
  1601 Elm Street Ste 1600
  Dallas, Texas 75201
  
  
  RE: Case# XXXXXXXX
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 9/26/2022 regarding Mr. *** **** with The Ross Group at Keller Williams Select.
  
  I have been reaching out to Mr. *** ****, I have left several messages for Mr. **** but no response back after the first conversation with him. We are issuing a full refund and would be like to reiterate we are to further insight.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our staff and the customer.
  
  We again apologize for any inconvenience to Mr. *** **** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations
  XXX-XXX-XXXX

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ***** on 9/6/22.(did not reveal her last name). She told me that she is calling on behalf of Mt. ****** High Schools and working in partnership with **** from the Athletic department. She asked if we would support the basketball team and told me about all the incentives that included 10-12 home games, ads on cups, FB page ads and a gym banner ad. I was told it would be a total charge of $670 split into 2 payments- one on 9/6 and one on 10/6. Today, I saw a charge for the total $670 under Campus Box Media and I called them and submitted an email complaint. I then contacted Lisa at Mt. ****** athletics who told me they are not working with any organization and that she knows nothing about it. I would like my money refunded.

  

  Business Response

  Date: 10/26/2022

  Consumer Response /* (2000, 5, 2022/09/09) */
  Hi, the company reached out to me and the dispute was resolved. Please remove my complaint. Thank you.
  
  ******* ****
  Center Manager
  CSL ***** XXXXX