Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
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  Valiant Residential

  7425 La Vista Drive Dallas, TX 75214

  
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  Valiant Residential

  1410 S Goliad St Rockwall, TX 75087-4607

  
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  Valiant Residential

  1401 Shady Lane Denton, TX 76201

  
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  Valiant Residential

  1200 N Gateway Blvd Forney, TX 75126-5369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/2022 gave the apartment complex a 30-day notice with a protection order attached due to a domestic situation. A week later, spoke to Christina Ramos once she returned to the office from her vacation and she advised they will honor the notice. I moved on approximately October 12-15, 2022. The rent payment was paid by Check# 303 in the amount of $1075.00 I have never been late with renteither paid early or by the 1st during the duration of living there.
  After I vacated the premises, I received two water/ utility bills for the amount of 79.02 on 10/21/22 which was paid on 11/01/2022 via money order and USPS, and the other invoice received was on 11/17/2022 for $ 15.78 which was paid via money order and USPS. My main concern is when I called to inquire about the whereabouts of my deposit they stated I owe November rent. which I was never advised or invoiced for. I did not occupy the dwelling in November and I have provided the proper notice according to the district attorney who advised I could use my protection order to break my lease due to ongoing threats from my abuser.
  
  Texas Property Code 92.016 gives victims of family violence the right to "vacate and avoid liability." This means a victim of family violence may break their residential lease without penalty and in some cases without notice.
  
  I just need an answer as to why they have not returned my security deposit to me timely and why are they trying to charge me rent for November.

  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello,
  
  
  
  We are requesting more details from the customer regarding this complaint - please have the customer provide the name or address of the apartment community that the complaint is in reference to.
  
  
  
  BBB CASE#: XXXXXXXX
  
  Consumer Name- ******* ******
  
  Business name - Valiant Residential
  
  Case opened 1-3-2023
  
  
  Consumer Response /* (2000, 7, 2023/01/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Address:
  
  407 Nottinghill Gate Street
  Apt J-910
  Arlington, Texas XXXXX

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease started 09/15/2022 for apartment 2-311.
  On 09/14/2022 I received a call informing me that designated apartment was not ready and the one across from it was available, 2-310.
  Received keys for 2-310 on 09/15/2022 and began move in process.
  Came on the evening of 09/15 and noticed water leaking from bathroom ceiling and AC was not working.
  Returned the morning of 09/16 to let them know the issue and was told it would be resolved immediately.
  Returned the night of 09/16 and noticed AC was still broken.
  Returned the morning of 09/19 as they are closed on the weekend and let manager know AC was still broken.
  She informed me that AC man didn't show up that week and they needed to find contractor to fix AC.
  AC was not repaired until 09/22/2022, an entire week later.
  Temperatures during the week of 09/15 - 09/22 ranged from 90- 92 outside, even hotter inside with no AC.
  As I am an employee that works from home, living and working in such conditions was unacceptable.
  This, along with a roach issue that was said to be resolved but up until 09/21/2022 I still say living roaches running through my refrigerator.
  I informed the leasing manager on 09/21/2022 that I would not be continuing my lease and how would I go about getting my prorated rent and deposit back if possible.
  She informed me that she would reach out to management and let me know.
  She did not follow up and on 10/30/2022 I received an email telling me that rent was due. Only then finding out that my lease was not cancelled.
  

  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/14) */
  Hello *********,
  
  We have investigated the situation and the team informed us the issue has been resolved. If there is anything else we can do, please feel free to reach out.
  
  - Valiant Residential

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the Preserve at Southwind Apartment Homes in Memphis, TN. The Apartments are managed by Valiant Residential. On September 28th my apartment was burglarized. According to the Shelby County Sheriff's Office a crowbar was used to gain entry. I cannot begin to tell you about the trauma this has caused me. The thieves were able to remove two 55 inch tv's and other items from my Apartment in broad daylight.
  
  My issue is with the lack of response/communication from the Apartment Management in regards of installing a new door. The maintenance technician temporarily patched the door, just so I could lock it. However, it is not secure. I can see daylight through the door. I have been getting the runaround concerning the door. I do not feel safe and I pay too much money to not feel safe. I pay my rent on time EVERY TIME! It is their responsibility to ensure that I have a secure door. This new management is HORRIBLE! Yesterday 10/17 my security cameras alerted me that motion was detected and an unfamiliar face was noticed. I checked the camera and it was maintenance. They left a note stating that the door they have is too short. This is ridiculous. If they truly had planned to install a door, they would have taken action much sooner. 3 weeks later and they just realize its not the right size. I want a new door IMMEDIATELY! This is not right.
  

  

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Hello ****** ****,
  
  Our team is aware of the incident and are taking measures to increase community awareness with the assistance of Memphis PD. The community has recently hosted a crime watch event at the office to hear from residents. Your door and frame have been replaced and we are finalizing plans for additional security on site that we feel will help address the residents' concerns.
  
  Thank you for taking the time to communicate to us about your experience. We have every desire to address your needs and provide the best communication available to resolve the issues with the door.
  
  
  Consumer Response /* (3000, 7, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello! As of November 3rd my door and frame has not been replaced. That's the primary issue! I don't know who informed you that it was but it's not. The incident occurred in September 28th and my door is still not replaced. No communication or updates from the local office. They don't respond to messages or answer calls. Why are they in the office???? This is a huge problem. I want my door fixed NOW!!

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay over $1400 dollars in rent to Shiloh Oaks apartments managed by Valiant Residential. Since Valiant has taken over my complex my A/C has gone out. They said a few days to replace it, it has been over a month. Work order was closed without my knowledge though I have called multiple times to get updates and never get a call back. At around the same time my front entry way started flooding randomly. They told me it was an AC unit upstairs but did nothing to mitigate the leak. So my entryway floods daily now. That work order was also closed without my knowledge. I found a leak near my fridge and behind a moldy baseboard. I sent photos and another work order. That was closed as well. I call the office and they say they have to check with maintenance and then maintenance closes requests with no action. I know no one has come to my apartment because I have notifications if my door opens.
  

  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Dear ****** ********,
  
  We sincerely apologize for any frustrations we caused in regards to workorders. I had since been in contact with the onsite team to receive an update on the situation. The maintenance team went to your apartment on Tuesday and replaced the baseboards behind the refrigerator. The maintenance team could not find any water by the front door or washer machine. The team checked under sinks and the bathrooms, and everything was dry. The onsite team instructed that if water was found again to not clean it up so the team could go investigate the leak.
  
  The team will also be stopping by the apartment to check the panel attached to wall by front door to see if water is coming from there. Again, we sincerely apologize that your experience did not reflect the high standards we work hard to meet for our residents.
  
  Thank you for taking the time to communicate to us about your experience. We have every desire to address your needs and provide the best communication available to resolve the way our onsite team handles the delivery of notices.
  
  Thank you.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my roommate moved in on the 17th of August and immediately, they saw a roach. There have been many many roaches and we have called many many times trying to get help for it and they bring in a syringe of gel and put it in the cabinets and say it will kill them. The gel does not help, we have bought our own supplies to try and fix the issue but it does not fix it. My roommate suspected mold in the apartment so we asked our complex to come do tests and they said they didn't have the facilities for that. So my roommate paid out of pocket 100 dollars for a professional to come out. She asked the apartment complex to reimburse her since they should have been able to do that. The manager said that they did have someone to test and that since we did not ask them first that she could not be reimbursed. She sent the email from one of the employees stating that they did not have the ability to check for mold and after she showed them receipts they reimbursed her by taking that money off her rent. The professional that tested my bathroom walls said his tools told him it was 99 percent full of water. After we showed them the positive test result for mold, they sent someone to our apartment with mold/mildew stain remover and said if it still smelt like mold the next day then to call and they will come spray again. I went up to the office after not being able to get into contact with them and told them that the stain remover was not going to do anything and the professional said the only way to fix it was by removing and redoing the whole wall. They still came a few days later to spray more stain remover and after I told them I did not think that was going to work they took pictures and said their boss would have to come look at it. They have had people come in and look at my bathroom and take pictures so many times but they have not actually fixed anything,

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past month, I have had three seperate instances of my apartment unit flooding with raw sewage. Twice, maintenance/plumbers have done no more than snake the drainage pipe connected to my bathroom sink (where the flooding is occuring). Clearly this is not resolving the issue as it has repeated itself multiple times at this point.
  I have been told that there is nothing they can do to fix this situation. I have not been given an option to switch units nor have they shown any urgency to investigate what is causing the problem to repeat itself. They have been given multiple notices by myself and OTHER tenants, past and present. This has been a known issue for at least the past few months. This is a serious health issue that they are forcing me to live with, all whe charging me just the same for an unlivable unit.
  My health is at risk and I think that myself and multiple tenants are being cheated and lied to, this is an issue that needs to be addressed.
  

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *******, and I am filing this complaint on behalf of my autistic adult son, Eric *******. Eric lived in Briar Cove Apts, vacated on 6/30/22, and left the apartment spotless, as verified by leasing agent Gina Currin. Eric is due a deposit refund of about $160. Briar Cove is dragging their feet in providing this refund. Relevant correspondence attached.

  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Hello Philip,
  
  We are sorry to hear of the delay in the refund. Our team investigated the issue and found the check was mailed out on 7/20/22 to a PO Box. Lauren spoke with the resident, Eric, to verify PO Box before it mailed out. The team will be reaching out to resident to verify address so we can reissue the check.
  
  
  Consumer Response /* (3000, 7, 2022/09/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am unsure why I got this response. The PO Box is used by myself and my son Eric. PO Box 2783, Lutz, FL XXXXX is correct. The check has never arrived at the PO Box. One of my attachments indicates this and invited the company to check their bank statements to see for themselves the check has not been cashed. It never arrived in the mail. The USPS really does not lose mail, especially to PO Boxes. Government checks and medical HIPPA info is sent to PO Boxes because they are secure. I suspect there is some type of internal paperwork breakdown at this company, because the check has never arrived. The company needs to check their records and verify that. And then re-issue another check. And stop payment on the check they said they originally mailed. Should the original check show up sometime in the future, I'll mail it back to them. No one is trying to rip-off this company. I just want to get my son Eric's deposit back. He is autistic and does not know how to handle issues like this. Kindly have the company read through all the email attachments that were sent with the original complaint, stop payment on the original check, and issue a new check, so this young man can get the
  deposit back that he worked so hard to earn. Thank you.
  
  
  Business Response /* (4000, 9, 2022/10/04) */
  Hello *******,
  
  We apologize for the delay. We are no way insinuating that you or anyone is trying to "rip-off" the company. Our records show the check was sent so we do apologize that it was not received. The check was reissued on 9/27. If you do not receive the check, please let us know.
  
  Again, we apologize for the delay.
  
  
  Consumer Response /* (2000, 10, 2022/10/04) */
  Please cancel:
  Complaint ID#: XXXXXXXX
  Business Name: Valiant Residential
  
  This complaint has been satisfactorily resolved. The business has refunded my son's apartment deposit.
  
  Thanks for your assistance and intervention in this matter.
  
  Phil *******

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues began on June 6th 2022 with a property managed by Valiant Residential: The Arden Overlook. Rent paid monthly: $1007. $250 deposit. Several items personally purchased to maintain safe and healthy living conditions as well.
  Not all work orders that were said would be put in were.
  Work was left incomplete although marked as completed. Other work orders still have not been addressed.
  Safety issues were not resolved. Despite reaching out via email twice nothing has been resolved.
  Valiant residential needs to take responsibility for their property and see to it that things are being properly managed. Current staff see it acceptable for residents to live in 80+ degree temperatures in their dwellings with no attempts at resolving the issues.
  They found it acceptable for us to move into a dwelling in these conditions in addition to an active and very large German Roach infestation (Still not resolved).
  

  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/09/23) */
  Dear *****,
  Our team has investigated the complaint and regional manager spoke with you regarding maintenance issues, which will take care of this week. We apologize for delay in completing work orders and the frustration this has causes. If there is anything else we can do for you please let us know.
  
  
  Consumer Response /* (2000, 7, 2022/09/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Valiant Residential took control of the silver springs Apt complex in Tulsa, Ok in May of 2022, we've had numerous problems. Apartments that we're told to be move in ready have issues and appliances that were not move in ready. This can be in part to the previous realty company however it's now 4 months into their ownership and the issues are still prevalent about the complex. Many apartments have plumbing issues, most showers don't have a cool/cold setting only warm/hot. The pool was promised to be up and running before the end of summer and it hasn't. Their accounting financials are not correct even after having provided evidence that full payments have been made. And the most recent tragedy is as of 9/8/2022 it has now been over a week since the trash has been picked up, the dumpsters are overflowing into the parking lot.

  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/23) */
  Dear *******, we understand your disappointment. It's important to us that our residents and customers are more than satisfied and we would like the opportunity to resolve this issue wherever feasible. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to our Resident Services Department directly at [email protected].

• Initial Complaint

  Date:09/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged by them of $400 when on the website it's 64 just to open a car door I got the receipt and want to file this because there's no way I should be charged $400 for just having my car door open

  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Hello,
  
  We are requesting more details from the customer regarding this complaint - please have the customer provide the name or address of the apartment community that the complaint is in reference to.