Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
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  Valiant Residential

  7425 La Vista Drive Dallas, TX 75214

  
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  Valiant Residential

  1410 S Goliad St Rockwall, TX 75087-4607

  
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  Valiant Residential

  1401 Shady Lane Denton, TX 76201

  
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  Valiant Residential

  1200 N Gateway Blvd Forney, TX 75126-5369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been out of my unit for almost 60 days now. The apartment and its management company refuse to answer or return emails and calls regarding my security deposit. I am entitled to it plus penalty as stated under subsection ****** of the Texas rental code.

  

  Business Response

  Date: 11/22/2024

  Hello,

   

  Thank you for bringing this to our attention. We have been in contact with the resident since last week and reached out again first thing on Tuesday morning to address the issue.

  
  We are making progress toward a resolution. The initial deposit refund check has been issued, and the resident has confirmed receipt. However, since the check was not delivered within the required 30-day timeframe, we are processing an additional compensation payment of $450. The second check is being prepared today, and we will promptly notify the resident with the check number once it is available.

  
  We appreciate the residents patience and are committed to ensuring this matter is fully resolved.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged rent for hookups for washer and dryer that is not there. I was towed being a resident along with one of my guests. I have full details in my attachments. I would like for me and her to be reiumbused.

  

  Business Response

  Date: 11/15/2024

  Hello,

  We will be issuing a credit reimbursement for the towing charge as a gesture of goodwill. However, it is the residents responsibility to register their vehicle and report any changes, including registering any guests vehicles on-site. The resident was provided with the link to the virtual parking permit system on the day they moved in. For further assistance or clarification, please dont hesitate to contact our office directly.

  Thank you.

  Customer Answer

  Date: 11/23/2024

  I did receive reimbursement for one tow. I think that it should have been two but for the sake of moving forward. I'm letting this be resolved.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please overlook these false reviews in regards to Imara or these apartments.I was supposed to move into ****************** 7/29. I went to the leasing office to pay amount due of $2600 and received the keys. I went to the unit and once I entered the apartment was infested with roaches and lizards. I thought maybe it was only my unit but to my knowledge the other units are also infested.I reached out to ***** Friday to see if pest control could do something. Monday she stated she will send pest control out same day and also a cleaner. I said okay I will go by when I get off. I went by the apartment Monday and it was in the same condition. Reached back out to Imara and she stated the cleaners never came by the unit. By this time the roaches were there followed by lizards just coming through the cracks of the door.Tuesday I reached out and stated I would not be comfortable living in those conditions and would like to term the lease and be refunded due to inhabitable living conditions. Imara unhappy that I didn't decide to stay no longer wanted to cooperate to resolve this issue. Imara stated I would receive a refund of the amount paid minus the non refundable administration fee.I reached out several times September and October through email in regards to the check that was supposed to be received or aleast a tracking number. ***** did not want to assist nor provide a number to call. She provided corporate number as ************** in which you call and no one answers.October I recieved a check for $1400 after having to dispute through my bank due to the non communication nor urgency to resolve this matter.I reached out to receive an itemized receipt through email and Imara states she can not provide any information again.

  

  Business Response

  Date: 11/04/2024

  Hello BBB,

   

  I am writing in response to Ms. ********* recent complaint, to provide clarification on the events surrounding her lease, move-in, and subsequent departure.
  

  Tour and Lease Details: On July 11, 2024, Ms. ******* toured a unit and was advised that the unit she viewed would not necessarily match the color of appliances or specific location of the unit she would ultimately lease. During the tour, she was provided with a property map, and we explained the location of the unit within the community.
  

  Move-In and Initial Concerns: On July 26, 2024, we conducted a walkthrough with Ms. ******* on her move-in day to ensure the unit met her expectations. At that time, she confirmed everything was in order. On July 29, she reported seeing a few pests as she was moving in over the weekend. We assured her that pest control would visit her unit on Tuesday, July 30, which is a scheduled pest control day, and the service was completed as planned. We encouraged her to reach out if any further issues arose.

  Offer to Transfer Units: On August 1, 2024, Ms. ******* expressed that she was still uncertain about the unit. We offered two alternative units to meet her preferences, and we also discussed her options if she chose to terminate her lease. She decided to remain in the unit and stated she would make it work.
  

  Move-Out Request: We next heard from Ms. ******* on August 26, 2024, when she arrived at the office and informed us that she had an urgent need to move out that day due to a family emergency. She requested an immediate refund of her rent. We explained that the move-out process would take time and that immediate refunds were not possible. At this point, she expressed frustration, indicating she intended to contact corporate, and then left after returning her keys.
  

  Follow-Up and Refund Process: Ms. ******* called on August 30, September 12, and October 30, 2024, to follow up on her refund status. On October 30, we confirmed that her refund had been processed, apologized for the delay, and explained that the move-out statement served as our receipt. Additionally, we clarified that, as she was no longer a resident, the Resident Statement provided by Southwest Utility Billing would be her final account record.
  

  Regarding her request for corporate contact information, Ms. ******** inquiry on August 26 was limited to confirming Valiant as our management company, to which I replied affirmatively. She did not further request a phone number, and the contact information she later referenced in her complaint appears to be associated with a different entity, Valiant Enterprises in **********
  

  Please let me know if you need further details or clarification on any part of this matter.

   

  Best regards,

  

  Business Response

  Date: 11/08/2024

  Hello BBB,
  
  I am writing in response to Ms. ********* recent complaint, to provide clarification on the events surrounding her lease, move-in, and subsequent departure.
  
  Tour and Lease Details: On July 11, 2024, Ms. ******* toured a unit and was advised that the unit she viewed would not necessarily match the color of appliances or specific location of the unit she would ultimately lease. During the tour, she was provided with a property map, and we explained the location of the unit within the community.
  
  Move-In and Initial Concerns: On July 26, 2024, we conducted a walkthrough with Ms. ******* on her move-in day to ensure the unit met her expectations. At that time, she confirmed everything was in order. On July 29, she reported seeing a few pests as she was moving in over the weekend. We assured her that pest control would visit her unit on Tuesday, July 30, which is a scheduled pest control day, and the service was completed as planned. We encouraged her to reach out if any further issues arose.
  Offer to Transfer Units: On August 1, 2024, Ms. ******* expressed that she was still uncertain about the unit. We offered two alternative units to meet her preferences, and we also discussed her options if she chose to terminate her lease. She decided to remain in the unit and stated she would make it work.
  
  Move-Out Request: We next heard from Ms. ******* on August 26, 2024, when she arrived at the office and informed us that she had an urgent need to move out that day due to a family emergency. She requested an immediate refund of her rent. We explained that the move-out process would take time and that immediate refunds were not possible. At this point, she expressed frustration, indicating she intended to contact corporate, and then left after returning her keys.
  
  Follow-Up and Refund Process: Ms. ******* called on August 30, September 12, and October 30, 2024, to follow up on her refund status. On October 30, we confirmed that her refund had been processed, apologized for the delay, and explained that the move-out statement served as our receipt. Additionally, we clarified that, as she was no longer a resident, the Resident Statement provided by Southwest Utility Billing would be her final account record.
  
  Regarding her request for corporate contact information, Ms. ******** inquiry on August 26 was limited to confirming Valiant as our management company, to which I replied affirmatively. She did not further request a phone number, and the contact information she later referenced in her complaint appears to be associated with a different entity, Valiant Enterprises in **********
  
  Please let me know if you need further details or clarification on any part of this matter.
  
  Best regards,

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When attempting to pay off an amount that I owed to this property, they told me that since I was no longer a resident that I couldnt pay, even after they took my money order which was written out to them. They have offered no resolution and continue to say we will speak to our regional manager, we will speak to our regional manager, we will speak to our regional manager, on repeat. I have Paid them the full amount that was due. Why is this not being credited to my account? I dont care that. I am an old resident pull up in the profile. They can see that I used to be there. They took my money and are offering no resolutions to this.

  

  Business Response

  Date: 10/30/2024

  Hi,

   

  Thank you for reaching out to share your experience. We understand how frustrating this situation must be, especially when youve made every effort to settle your account. I apologize for any confusion and the delay in providing you with a clear resolution.
  
  So that we can better assist you, can you provide the name of the apartment community in which you lived before? You may also contact us directly to our **************************** at ***********************************************************.
  
  Thank you again for your patience, and please feel free to reach out if you have any additional questions or if theres anything further we can do to assist you in the meantime.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to address the issues that we have had. We were truly excited to move to ********** but after dealing with some inconsistencies we are not as happy. My family and I were truly excited to be here until we seen the actual apartment. I understand things happen but these are unacceptable living conditions. Note: we didnt see the actual apartment until we moved in due to they said they were painting etc so we were given keys to other apartments to give us insight.We have two small children one being a nine month old.Days prior to our move in we were told the apartment was not ready due to there the switch hold and the apartment could not be completed until there was power(my electricity). I had to submit paperwork to my electricity company to remove the switch hold. The day of move in which was 10/2 The carpet was still wet, the patio and front door were not power washed, there was urine around the toilet, the sink, broken dishwasher, washroom windows were all dirty, missing lightbulbs, missing smoke detector, a cover plate for wires in the master bedroom the list goes on. I had to call a cleaning service to handle the apartment and there's still things that need to be fixed. Not to mention the apartment needs to be fumigated, there were roaches everywhere. They have replaced Sheetrock in the wall that had mold but nothing else has been done to rectify the situation including repaying me for the cleaning services I had done. Im still self cleaning/fumigating to remove roaches. Would you want small children to live in these conditions?

  Customer Answer

  Date: 10/28/2024

  Heres a few pictures of our move in

  

  Business Response

  Date: 10/28/2024

  Hello BBB,

   

  Before this recent complaint, we had been in contact with the resident via email and phone regarding a few concerns he raised on his move-in day. We were promptly made aware of the issues and immediately sent maintenance to address them. However, entry was declined at that time, which delayed our ability to resolve the matters quickly.
  Mr. ***** expressed dissatisfaction with the condition of some appliances, expecting new ones upon move-in. Since the initial move-in, we have maintained communication with the resident over the last three and a half weeks. Following up with him after an email, we clarified that we were unable to offer a full refund or a concession of the amount requested, but I did offer a $250 concession for the added cleaning services, which he appreciated. We have since followed up to address all outstanding maintenance requests.

   

  Thank you.

  Customer Answer

  Date: 10/29/2024

  I am rejecting this response because:   There are some partial truths to this. I am the wife(******* *****-*****). My husband is ******* *****. I work from home along with caring for our 10 month old daughter. Besides fixing the mold issue. No one has came by to fix the situation until today 10/29/24. No one has reached out to me via phone nor email. My husband has spoken with the manager a few times to rectify the situations that have occurred. He was told the patio could not be power washed but the front entry way could be power washed. The maintenance men who are very friendly came by and worked on the washer/dryer and stated they will speak to the manager in regards to replacing the dishwasher because it is partially broken/has broken pieces. The $250 off has not reflected in the online portal and we were told the $250 would be taken off for October . Octobers rent has already been paid in full plus a $1,000 deposit. So how can we have a credit for something that has already been paid in full? Ultimately, this was a terrible unprofessional, unacceptable experience. We were starting a new journey with our babies and it has been an utter nightmare. I highly doubt there was a walkthrough performed prior to our move in because how could this be acceptable. The mold itself was grounds for lease termination. I was able to research and speak with prior tenants and they sent me pictures of the mold as well and stated things were not fixed in a timely fashion. I understand things happen but the lack of communication/ compassion/ empathy was not there. I do not have any corresponding emails for my concerns; however my husband has spoken with ******* to assure things would be handled in a timely manner. My faith in this has gone out the window. Had we had things done this wouldve never been an issue. We just want to live comfortably with our two children without any hassle or unnecessary stress.

  Customer Answer

  Date: 10/29/2024

  Update: the rent now reflects discount. Thank you. 

  Customer Answer

  Date: 10/29/2024

  Disregard, no discount has been applied.

  Customer Answer

  Date: 10/29/2024

  I would also like to add that Pest control has also came out, the roaches have been seen less. The pest control  guy mentioned that it was pretty bad and that he would ensure he would take care of the matter as well. 

  

  Business Response

  Date: 11/04/2024

  Hello BBB,

  
  We met with Mr. ***** in person and provided him with a physical copy of the updated ledger. The $250 credit for October has been reflected in their account. Additionally, we have placed an order for the dishwasher as requested.
  Attached, please find a copy of their ledger showing the applied credit dated 10/1/2024, which was issued in good faith to address initial move-in concerns. The resident has requested all new appliances for her unit, although the current appliances are functioning. The manager has followed up with her husband, who has confirmed that the appliances are in working order. No additional work orders have been submitted.

  
  Best regards,

  

  Business Response

  Date: 11/05/2024

  Hello BBB,
  
  
  We met with Mr. ***** in person and provided him with a physical copy of the updated ledger. The $250 credit for October has been reflected in their account. Additionally, we have placed an order for the dishwasher as requested.
  Attached, please find a copy of their ledger showing the applied credit dated 10/1/2024, which was issued in good faith to address initial move-in concerns. The resident has requested all new appliances for her unit, although the current appliances are functioning. The manager has followed up with her husband, who has confirmed that the appliances are in working order. No additional work orders have been submitted.
  
  
  Best regards,

  Customer Answer

  Date: 11/05/2024

  My response to this is slowly but surely there has been some progress but yet there is disappointment at the same time. Maintenance did come today 11/5/24 and replaced the dishwasher but it is also faulty; the door doesnt close and it leaks while washing and you cant turn it off. I submitted a work order as well as email informing them of this; maintenance came back and unplugged it and he told me he would talk to the manager to replace it. The entry way has not been power washed and we cant sit outside on our patio due to the stench , dirt and critters. My husband and I will be paying for this to be take care of immediately. We have small children who cant even sit outside due to this. 

  Customer Answer

  Date: 11/06/2024

  I am rejecting this response because: We have not received a $250 deduction , Novembers rent has already been paid in its entirety without any deductions/credit. In reference to the dish washer. Maintenance did come to our apartment on 11/5/24, and replaced our dish washer with another dishwasher that was also broken. The door doesnt close and water was running outside of the dishwasher. I sent another email and submitted another work order; ******* responded in a timely manner and  maintenance returned and unplugged the dishwasher and stated do not use and will inform the manager about it for replacement. ing this response because:   

  Customer Answer

  Date: 11/07/2024

  Update: New Dishwasher installed 11/7/24

   

  no $250 concession fee applied

  Customer Answer

  Date: 11/09/2024

  How can this be closed when we have not even received the $250 concession. We are still having ongoing issues and nothing was done in good faith. 

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of this complex in August. My approved move out date was 8/31/2024 (same day my lease ended). I turned my keys in on 8/30/2024. The complex sent me a statement with my move out as 9/02/2024. This made them still charge me for the renter's insurance I was paying through them. I sent them two emails and no one has replied. I called and the girl stated she would escalate it to the manager and still no reply. The call was 9/7/2024. Legally they should not have charged me for time I was not there. Even with the statement showing 9/2 as move out. I was charged the insurance until 9/4. They have not reached out to me about it at all. I was also told that I would get a credit on rent due to not having a working shower for a month. Nothing was given to me and the regional manager was supposedly going to call me at that time to tell me the amount.Apartment 6202

  

  Business Response

  Date: 10/10/2024

  Hello BBB, 

   

  We have been in contact with her and credited back her risk release. She was only charged for a partial cleaning and the final water bill. A refund check (#****) for $140.45 was issued. We have spoken to her directly about this.

  She moved out on Saturday, 8/30 and since Labor Day was a holiday weekend, her move-out was processed upon our return to work. Please note that she was not charged anything for September, as her lease ended on 8/31/24.

   

  Thank you.

  Customer Answer

  Date: 10/11/2024

  I am rejecting this response because:   

  Per the move out statement, it clearly shows they put my move out as 9/02 (not 8/31). I marked red where you can see they charges risk for 9/01-9/03. They only credited 9/04 to 9/30. I shouldn't be charged for 9/01-9/03 as I was no longer leased or living there. I am also showing proof that I emailed them and no response. I would also like them to provide when they contacted me about this issue. If their calls are recorded then they need to show proof. There has been no contact from them. I called 9/07 as I mentioned in the original report. The lady that answered stated she would send the information about being charged for Risk for those days to the manager. Through their statement on BBB it mentions I was not charged for September but it clearly shows I was. I shouldn't be affected because of a "holiday" which was on 9/02. They should have processed my move out when I turned in the keys 8/30 or on that Saturday for 8/31 when they were working. They can't blame a holiday for my move out to reflect 9/02 and being charged for Risk from 9/01-9/03. Please have them show proof of them calling or contacting me because they have not attempted once since I last called or emailed.

  

  Business Response

  Date: 10/17/2024

  Hello,

  Her ledger clearly shows she was not charged for those days. The statement may have reflected that due to being sent by a third party in the middle of the month. However, she was credited for her risk release and was not charged any additional rent.

   

  Thank you.

  Customer Answer

  Date: 10/18/2024

  I am rejecting this response because:   

  They mentioned the ledger however they are not reading the statement correctly.

  I was charged $16 but I was credited $14.40. I called before they sent the check to be credited for the difference but they didnt credit that. I was charged according to the ledger/statement from 9/01-9/03. They admitted previously I turned in my keys 8/30 (a Friday) and my move out was for 8/31. Again, not my fault that they did not input the information and waited until after Labor Day. They did work on Saturday because the office was open. They are not admitting to fault because I wasn't credited in FULL for Risk. This complex is notorious for not taking accountability.

  Customer Answer

  Date: 10/28/2024

  Pecos Flats/Valiant keeps stating they didn't charge me past the move out did and to check the ledger, however they did not look at the ledger correctly. I turned in keys 8/30 at 4pm and my move out was 8/31. They were in the office that day so they cannot say that my move out couldn't be processed until after Labor Day. The move out statement and ledger show Risk was charged from 9/01 to 9/30. However, I was only credited from 9/4 to 9/30. That means I WAS charged still from 9/01 to 9/03 which I was moved out then. Again, it is not my fault they didn't put my move out until after Labor Day. It is only a few dollars that I wasn't credited. It is about the principle. They are NOT taking responsibility and being accountable for their mistakes. I attached the statement once again where it shows the dates I was credited. As well, they never reached out to me by phone or by email. 

  

  Business Response

  Date: 12/18/2024

  Hello,

  Her ledger clearly states she was not charged for those days.  Her statement may have said that because it is emailed from a third party in the middle of the month.  She was credited for her risk release and not charged any extra rent. 

   

  Thank you.

  

  Business Response

  Date: 01/03/2025

  Hello,
  
  Her ledger clearly states she was not charged for those days.  Her statement may have said that because it is emailed from a third party in the middle of the month.  She was credited for her risk release and not charged any extra rent. 
  
   
  
  Thank you.

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because:   They are not understanding the problem. I was charged $16 for Risk and only credited back *****. So no the full amount was not credited back. I MOVED OUT end of August (key turned in Aug 30) My lease ended Aug 31. It is not my fault they processed my move out after Labor Day. The statement clearly shows only credited $***** and not the full amount I was charged for Risk. Please make sure they clearly look at the statement THEY sent.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in ******** Apartments on (9-13-24). The second day living here, we noticed our ** unit wasn't cooling and continued to run without shutting off. We put a work order in (9-15-24) to have maintenance to fix the ** and outlet plugs that are not working. Maintenance showed up the next day. (9-16-24) They looked at the ** Unit and said nothing was wrong. We ran the ** unit the entire day and nothing has changed. Our apartment didn't get cool at all. I went to speak to the manager (9-17-24) about the ** unit not working and how hot it was in our apartment. The manager said she understood. She told me, her and maintenance will come by the next day and address the problem. (9-18-24) My husband was home the whole entire day. The manager didn't come to the apartment. No one came, called or sent an email. (9-20-24) I went to the office to speak with the manager again about our apartment not getting cool. She said maintenance will be at our apartment in 30 minutes. They came and changed the thermostat. I was told they were going to check the Condenser unit and they will be right back. No one returned back to the apartment to tell us what was going on. IT'S NO COMMUNICATION. My husband and I had to go out and buy a portable ** unit for our bedroom. THIS IS NOT RIGHT!! We are uncomfortable and restless do to ** unit not working. (9-23-24) I went back to the office and put another work order in about our ** unit not working. One of the sales consultants said the manager wasn't in at the moment and she was going to text maintenance. We have been living here for only a week. We come home from work to a hot apartment. THIS IS NOT RIGHT. THIS IS NOT FAR, THIS IS AWFUL. THIS ISSUE IS NOT SAFE.

  

  Business Response

  Date: 10/07/2024

  Hello BBB,

  The resident has been turning off their AC during the day, which causes the unit to be hot when they return in the evening. Naturally, it takes some time to cool down.
  The residents moved in on 9/02/24, and their first work order was submitted on 9/15/24. Oscar, our maintenance technician, inspected both the inside and outside units and confirmed that the AC was functioning properly. We advised the resident to keep the AC running since the unit is on the second floor, facing the sun, and we're experiencing high temperatures in Texas. Turning it off during the day makes it harder to cool down in the evening.

  The work order was closed on 9/16/24, but another one was submitted on 9/23/24 for the same issue. Oscar added Freon to see if that would help, but the same issue persisted because the AC continues to be turned off during the day. Yanni, the maintenance supervisor from Bradford, also checked the AC and confirmed this.

  Although we've explained the situation, the resident remains unsatisfied. We are keeping the work order open and checked the unit again on 9/25/24.

  Please let me know if you need further details on this matter.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** ******* was a tenant beginning June 2022 at Prose Horizon at ****************************** then was changed to new owners and management then renamed to *************. I was a tenant in apt 2106 and I put up a $600 deposit in June 2022. My renewal lease ended August 3 , 2024 and I was notified by email in August that my refund will be $533.96. It has been past 30 days and I have not received my refund. Spoke last with manager on 9/6 and the assistant manager on 9/13 and I got no information related to my refund. My notice was given on 5/7 to end my lease. There is another address: POBox ******, ********* ***** email address **************************************** ************ or ************.

  

  Business Response

  Date: 09/23/2024

  Hello,

   

  We have contacted this person. The issue is being resolved.

   

  Thank you.

  

  Business Response

  Date: 12/18/2024

  Hello BBB,

  We have contacted this person. The issue is being resolved.

   

  Thank you.

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my family moved out of ******************* Augus 1st 2024. For the 1st 30 days I've been contacting **** at ********* townhomes. She insisted on giving me the run around (not providing me with details, saying I'll give you a call, saying idk, etc.) So, I then asked what the contact information is for corporate. When I requested the information, **** at ********* Townhomes disconnected the call. When I called back, she told me she could not give me corporate number. Thankfully I was able to obtain the contact myself. I have been calling Park city Townhomes as well as Valiant residential to get information on my deposit. They tell me they do not know what's going on. They promise to call me back, but I still have not heard from either Valiant or **** at ********* townhomes. Its past 30 days and I would just like my deposit. My experience with them while living there was horrible, now that I have moved away, I'm still experiencing unprofessional behavior and disappointment from both leasing agents and corporate.

  

  Business Response

  Date: 09/25/2024

  Hello,

   

  We have been in contact with ******* ***** and provided her with the requested information, including a detailed breakdown of charges and credits applied at move-out.
  Weve also confirmed that she has received the remaining balance of her security deposit, along with an additional refund adjustment.
  This update has been communicated to her directly.

   

  Thank you.

  

  Business Response

  Date: 10/28/2024

  Hello BBB,

  Weve confirmed that the former resident has received the remaining balance of her security deposit, along with an additional refund adjustment. This update has been communicated to her directly.

  Let us know if there's anything else you need to close this complaint.

   

  Thank you.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a refundable deposit back in February Ive been speaking with the regional manager and I have yet to receive my deposit. He has stated since April my check is in the mail. 6 months later I still do not have my refund.

  

  Business Response

  Date: 09/10/2024

  Hello,

  
  We sincerely apologize for the delay in receiving your refundable deposit. We understand how frustrating it must be, especially after waiting six months and being told multiple times that your check was on the way.
  
  We are looking into this matter to ensure your deposit is processed immediately. To assist you more effectively, could you please provide the name of the apartment community where you previously lived?

  If you have any further concerns or feedback, please don't hesitate to reach out to us directly to our **************************** at ***********************************************************.
  
  

  Thank you,