Complaints

This profile includes complaints for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Willow Bridge Property Company National LLC

  2000 McKinney Ave Ste 1100 Dallas, TX 75201-2033

  
• 

  Lincoln Property Company

  135 Constitution Blvd Franklin, MA 02038

• 

  Lincoln Property Company

  1155 Herndon Pkwy Ste 100 Herndon, VA 20170

• 

  Lincoln Property Company

  200 Fairbrook Dr Ste 101 Herndon, VA 20170

• 

  The Brook

  9924 Oakbrook Dr Charlotte, NC 28210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a roommate addendum with the apartment, **********************, "Haven" on December 22, 2022. I essentially took over a current tenant's lease, with the lease expiring on December 23, 2023. The original tenant signed the lease in September. As of December 22, 2022, all tenants of the apartment have signed all paperwork required by *****. Today, August 9th, we received a call from our leasing office stating that we have not had a valid lease since August of 2022, and that we should be on the month-to-month terms, therefore we should either pay them the current rate for month-to-month leases which is double what we currently pay, sign another 15 month lease, or move out immediately. Current tenant rights laws state that once a pattern is established, it is agreed that will be the new going rate. We paid the amount we agreed to and on our lease 12 times, the apartment accepted that amount 12 times, and suddenly they are telling us we don't have a valid lease. Clearly, this is a mistake that happened on their end, whether they just never updated the terms in their system, etc. However, they are making this out to look like a mistake on our end, when we have met every requirement asked os us and done our parts. If they are unable to do their jobs correctly, or are incompetent, that is their responsibility to remedy and theirs alone. They are refusing to answer phone calls or address our concerns. We have been left with no other option but to move out well before the end of our lease that we signed and we cannot receive any feedback. We cannot afford the month to month rate they are now requiring us to pay. We would like for them to actually honor the terms we all agreed to and signed, and have been paying every month now for 12 months.

  Business Response

  Date: 08/15/2023

  This complaint is fraudulent as the complainant does not have a valid lease here at **************************.  The lease dated for October 18, 2022 is not valid due to only having two of the three tenants signature, along with no countersign from an LPC representative.  The Roommate Addendum is also not valid as it is missing two of the four required signatures.  The third attachment is the email correspondence from my Leasing Manager notify the entire unit. 

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment complex back in June 2021. Since moving in I have had a total of 7 work orders that I have made because we have had constant issues with our ac. Each time we made the request someone would come in and attempt to fix the issue but it would only work for a couple of months and wed have issues again. Fast forward to now, our ac is currently not working and its been ************************ our apartment for the last 3 days. We submitted a work order and the maintenance guy came to fix the issue but it is still showing 82 degrees in here. We asked the property manager *************************** why we havent just gotten a new ac unit since the one we have is obviously old and keep breaking down but we were turned down and told that they couldnt just replace the unit. Also, another lady from the office came by with two maintenance guys right now and we expressed our frustrations with her and she said that if we continued to get loud with her that she has the ability to kick us out of our apartment. Mind you our lease is up next month on the 26th of September. We feel that was very uncalled for and wrong for her to threaten us like that because we have never had any prior issues up until this point. We have been great tenants and never had to go to the office for anything. It is just really hot right now, upwards of 100+ degrees here in ***** so its gotten to the point where we are at our **** end. We mentioned also to the office that during the summer when our ac wasnt working properly that we wanted to utilize the pool more to help with cooling down but the pool was down and being repaired all summer long. I also sent proof to the property manager of all of our work orders from the last two years of living here, showing weve had constant issues with our ac. We also have pics as proof of our thermostat showing how hot it has been inside of our apartment. Even during the night. It stays 80+ in here all day.

  Business Response

  Date: 08/23/2023

  This resident came into the office the week on August 8, 2023. She was upset about her AC unit not working. The property manager pulled up her work order history and only found two work orders in the system. The first one on June 9, 2023 and August 8, 2023 pertaining to her AC. The property manager had a conversation with her and let her know that she had no knowledge of her AC history from previous ownership and there was nothing reported prior to these two service requests. ***** confirmed that all the reports were to prior management during 2021-2022. The manager explained that we do not have records of anything prior but we have been handling all service requests received. While the property manager and ***** were having this conversation in the leasing office, maintenance was at her unit trying to find a solution. The maintenance technician made some repairs and told the resident that he would return after lunch to see if what he repaired resolved the issue. About 30 min later ***** came to the office yelling that maintenance never returned and demanded the  unit be replaced. The manager informed her that the maintenance technicians were going to ensure they were going to double check everything with the outside and inside ac unit and that it was functioning correctly. When they returned the inside and outside unit was reading correctly and functioning.

  The property manager and two maintenance technicians went to the apartment with ***** and two other residents present. They stood in the living room and explained the process of repairing ac units and what steps are followed before a unit is deemed unrepairable. ***** was still upset and started cursing along with the other two lease holders about the issue as the property manager was not there to argue with them but just trying to explain the process and the efforts made to repair their unit. When the property manager and maintenance left the apartment the ac unit was working. The next day ***** put in another work order for the unit not working. Management approved the hvac unit to be replaced and was installed immediately when the unit came in. There was never a discussion that ***** would be kicked out of Stonehill. The property manager and maintenance team responded to all requests as quickly as possible and made all attempts to get the unit in working condition. 
  
  
  

  
  

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i MOVED HERE 7/28/2022 & PAID FOR A 2BD/2BA. I WAS UNABLE TO USE THE 2ND BATH FOR 6 *****S DUE TO THE SINK BEING CRACKED & CONSTANT WATER INTRUSION. THIS APARTMENT HAS HAD WATER INTRUSION ISSUES AT LEAST 8 ********** HAS FLOODED TWICE. THE PLUMBING IS HORRIBLE, CONSTANTLY BACKING UP IN TO MY BATHTUBS. IT'S DISGUSTING, NOT TO MENTION THE STEADY SLOW OF SEWER & GRAY WATER SEEPING IN VARIOUS AREAS OF THE PROPERTY. I PAID MY FULL RENT ON 07/01/2023 WITH THE INTENTION OF SIGNING A SHORT TERM LEASE AS I WAS ACTIVELY LOOKING FOR A NEW PLACE. THE **** AFTER PAYING THE RENT, MY APARTMENT FLOODED 3 TIMES WITH A **** & I DECIDED THAT I WAS GOING TO GO AHEAD & MOVE OUT. I HAVE SINCE BEEN INFORMED THAT BY NOT GIVING 60 DAY NOTICE & I AM RESPONSIBLE TO PAY THE RENT FOR THE ***** OF AUGUST, EVEN THOUGH SALADO/********* VIOLATED MY LEASE THE FIRST 6 *****S BY NOT REPAIRING THE BATHROOM I PAY AN EXTRA $200 A ***** TO USE BUT WAS UNABLE TO USE DUE TO NEGLIGENCE ON THEIR PART. THIS PLEASE IS JUST DISGUSTING.

  Business Response

  Date: 08/21/2023

  There was a small amount of water due to A/C condensation, except when we had the freeze this past winter.  At that time, there was a busted pipe that maintenance responded to immediately and stopped the leak and repaired the pipe.  The other leaks were small and we responded right away and was her A/C condensation line, and we again responded immediately.  We called our carpet vendor, who put in fans to make sure any water was dried fully, although the carpet vendor stated that the fans were not actually needed.  Her sink leak was taken care of also.  As far as a sewer and gray water seeping out, that was taken care of as soon as it was reported.  Our plumbing contractor came out immediately and jetted 5 buildings that day.  Our maintenance has been out to address any service request in a timely manner every time that ********************** has called in a request.  

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of Enso Apartments in *******, **. I've had numerous HVAC complaints for about a year and a half now and I was told that there was a freon leak. After urging maintenance and the leasing office to fix the problem so that it was not recurring, there was always an excuse so the problem continued. I reached out to *******************, the regional property manager of Lincoln Property Management, and she did not respond or follow up. I have been inconvenienced too many times by this issue that maintenance has had over a year to fix and I cannot continue fully paying for an apartment that has HVAC issues 1-2 weeks out of every month. The accommodations for such a big problem have not sufficed. Prior to the summer starting, I was intent on reaching out to the leasing office and maintenance so that this problem could be resolved prior to rising temperatures. However, the problem has continued through the summer and made living at this apartment a nightmare on many days. I have complained to the apartment, I have reached out to the property management company and I have reached out to the regional property manager over Enso and I have the same HVAC issues that I've had at the beginning of 2022.

  Business Response

  Date: 08/08/2023

  I am writing to provide you with an update on the recent air conditioning issues experienced by ****************. I am the Regional Manager and as a representative of Lincoln Property Company and Enso, I personally spoke with **************** on July 25, 2023, in regards to the concerns he raised about his air conditioning system.
  
  During our conversation, I assured **************** that we take such matters seriously and are committed to promptly addressing any maintenance concerns that our residents may have. In the case of air conditioning issues, we often encounter situations where troubleshooting and initial repairs are conducted to address a particular issue. However, at times we will discover further underlying problems that were not immediately apparent during the initial assessment. **************** was provided with a portable air conditioning unit to use within his apartment while our maintenance team worked to address the underlying issues. The use of the fully furnished Guest Suite at Enso was offered, however, **************** declined.
  
  On the day of our conversation, I informed **************** of the proactive steps we took to ensure a swift resolution to the situation.Recognizing the urgency of the matter, our business manager personally drove 60 miles to procure the necessary part required to complete the repairs. This action was taken to ensure that **************** did not experience any prolonged discomfort while waiting for a part to be delivered by the manufacturer.
  
  Furthermore, as a gesture of our commitment to ******************* satisfaction and as a means of acknowledging the inconveniences he encountered, we have provided him with a $500 concession. This compensation serves to demonstrate our appreciation for his understanding and patience during this time.
  
  At Lincoln Property Company and Enso, we are committed to providing exceptional service and ensuring the comfort and satisfaction of our residents. We value the feedback we receive and continually strive to improve our maintenance processes to better serve our community.
  If you have any further questions or require additional information, please feel free to reach out to me directly. Thank you for your attention to this matter, and we appreciate your ongoing partnership.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our building in Center City ************ is unsafe right now and management is not resolving it. Major safety issues include: 1. Elevators were regularly trapping people in them until recently when they've just been broken for almost 3 weeks. Also when they press the emergency button the emergency service says they no longer service the account. The stairs up to the 13th floor are also unsafely hot and missing lights which is dangerous. 2. Our fire alarms that say to stay in your room during the fire (but the hallway alarms say to evacuate the building). Their solution was to tell us to leave if there's sign of a fire, but how would we know if the alarm says to stay in our room? The solution should be to fix the fire alarms to a normal alarm. 3. None of the unit doors are self closing (this is illegal in ************ if more than 7 floors). 4. Management covered the fire alarms with tape and I asked them to remove it and they said they would but they didn't. We had an actual fire and they were covered. Eventually they removed it, but they're still careless with leaving them covered. 5. There was extreme flooding from lack of maintenance on water heaters. 6. The front door has issues locking which allows the homeless to enter. Management leaves their office unlocked and a drawer of all of our keys unlocked. 7. Firefighters refused to service our building due to non-compliance with elevator procedures. 8. All of the dryers are malfunctioning causing fire-causing lint build up. We want these known issues fixed and also some sort of inspection because these issues are just being ignored and will continue to cause dangerous situations for us.

  Business Response

  Date: 08/17/2023

  Hello - thank you for sharing your concerns. Our team worked diligently and timely to get the elevators fixed. Our elevator vendor came out to fix the issue ASAP and we were at the mercy of the repairs to be completed before they were fully operable. We gave reasonable accommodations for those who were in need of it as well. I apologize for the confusion with the fire alarm system but we had the firefighters come out and assess what was happening and also had our system inspected. The confusion with the alarm system will not happen again. The flooding from the water heater was out of our control and as soon as it happened, we called out a remediation team to address and take care of it. After this incident occurred, we had a mandatory water heater inspection to ensure this wouldnt happen again. If any water heaters needed to be replaced, we replaced them. Thus far, there have been no water heater leaks. The building entrance door has been fixed and once it came to our attention that it wasnt locking properly, a vendor was out the same day to fix it. We have quarterly preventative maintenance inspections for each unit and filters, smoke detector batteries, etc. are inspected/changed during this process. I completely understand your frustrations and I do sincerely apologize for what has happened. We want you to be able to fully comfortably reside here on the property. I can assure you, as soon as an incident occurs, we do everything we possibly can to rectify the situation. 

  Customer Answer

  Date: 08/22/2023

   While I understand that some efforts have been made to address some of the concerns, I would like to provide more context on why these issues remain unresolved and continue to pose significant safety risks to the residents. I am rejecting this response because:  
  

  Safety Risks: The elevators are still regularly breaking and trapping people. Multiple people have been trapped and called 911 since your last response saying they are fixed. Also the button in the elevator which contacts 911 for you remains broken. Each time they break management does not immediately call the maintenance on them until it becomes a really severe problem. Similarly the water heater has caused 2 floods that were both after the inspection. 
  

  Code Violations: The absence of self-closing doors on all unit floors, as mandated by ************ regulations, is a violation that compromises the safety of residents. This requirement exists to prevent the spread of fire and smoke and must be promptly addressed to adhere to safety codes and regulations. You failed to acknowledge this issue in your initial response.
  

  Maintenance and Repairs: The malfunctioning dryers causing lint buildup, pose significant fire hazards and health risks. Immediate and regular maintenance is essential to prevent these issues from recurring and putting residents' safety at risk.You failed to acknowledge this issue in your initial response.

  FIre Alarms: Your response said it was fixed, but this is a lie. We had a fire on 8/20. The alarms said to stay in your room despite there being a fire. Clearly this was not resolved.

  While I appreciate the management's acknowledgment of some improvements and their intentions to address certain issues, it is evident that the root causes of these problems remain unresolved. I kindly request a more comprehensive plan of action to ensure the safety of all residents. This could include:
  

  1. A clear timeline for the resolution of the elevator issues and fire alarms ensuring they are fully operational and safe.
  2. A plan to promptly install self-closing doors on all unit floors to comply with ************ regulations and enhance safety.
  3. A comprehensive maintenance schedule for water heaters and dryers to prevent potential fire hazards and health risks.
  4. Some sort of outside inspection to identify any additional issues since there are clearly a lot being overlooked.

  As residents, our primary concern is the safety and well-being of all individuals living in the building. I sincerely hope that the management can provide a detailed plan to address these issues effectively and promptly, ensuring a secure living environment for everyone. I look forward to a more comprehensive response from the management.

  Business Response

  Date: 08/30/2023

  There's nothing more we can do at this time. 1 of the elevators is currently down awaiting necessary repairs. 

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I have recently moved into *******************************. This property is managed by ********* and *** who work with Lincoln Properties. I have been trying to reach the management for a while about an ongoing issue I have with the parking space. When I first moved into the building (17Apr2023) I registered to be in an apartment with a river view however I was moved into the falls view apartment - I had agreed to move into the different apt that I had not seen and when I arrived, there were many things wrong with the apt and I regreted having trusted that the apartment was ready to move in. Since then, most issues have been fixed except that I was not told that by moving to a Fallsview apartment I would forfeit my parking spot- this was one of the main features I was looking for and had specifically requested that I would have the underground space. I had a meeting with ***, the property manager, who had promised me he would organize the spot be changed for me. However, it's been over 2 months and he hasn't reached out to me at all despite my emails and calls. I have been in contact with other residents, and they've told me that this is the standard of this property where the management will just ignore the residents. During our meeting *** had proposed that either he would reduce the rent to compensate for the parking space or he would give me an empty parking space. Furthermore, two nights (06Jul2023) ago there was a storm, and my electricity was cut off currently my AC unit stopped working and I have been trying to get hold of the Maintenace and management to have it fixed but I have received complete silence about the matter. My apartment is reaching 85F inside and its extremely hot inside. I would really like to have these issue resolved. I'm not sure what more to do here as I am being treated with no communication and complete silence from management. Please let me know how if you could help out. Thank you. Best,Liel

  Customer Answer

  Date: 07/14/2023

  My complaint has been resolved although informing the company that it is an ongoing issue in the apartment building that there is a lack of communication and projects such as flooring and pool has been delayed for the entire year despite promises to have these areas completed and available for use would be helpful if that could be resolved. But overall my issues was dealt with thank you

  Customer Answer

  Date: 07/14/2023

  My complaint has been resolved although informing the company that it is an ongoing issue in the apartment building that there is a lack of communication and projects such as flooring and pool has been delayed for the entire year despite promises to have these areas completed and available for use would be helpful if that could be resolved. But overall my issues was dealt with thank you

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were supposed to move in on 8/3/22. It got pushed back to 8/5/22. The property manager at the time and the maintenance guy came and did a walk through of our unit noting everything that was supposed to be done before our arrival. My sister and I arrive at the leasing office to get keys. We walk over to our unit that we were not allowed to view until deposit and first months rent was paid. the door is unlocked and the key provided doesnt even unlock any of the doors. We walk in and there was a random door in the hall way. Outlets had no covers there were wires hanging from the ceiling. We walk into the garage the fuse box panel cover was off the wall. We were missing a fuse, so we had no electricity or a way to control thermostat. The water heater in the garage is missing parts and leaked all over our belongings we had just moved into the garage. We had no hot water or electricity for 5 days. A leak with visible water damage at an air vent. The maintenance guy that came from another property was given a list of things to do around the property with apparently no knowledge of our move in that day . We had no fridge as promised at move in. We could not shower, had to throw out food because we could not keep it cool. The leasing agent was absolutely awful told us she was quitting and "duces" I have a recording of her being obscene and rude. she offered no help. I did not pay $2275 in security deposits and $2035 in rent to move into a place that barely had any lights on. I repeatedly emailed move in conditions and inventory to have it finally uploaded in June 0f 2023. Currently they will not forward pest control invoices as proof pest control has serviced our property. We are currently dealing with an insect issue with no help and probable mold growth from the unrepaired leak. We have had 4 different property managers In ************************************************ date to present have magically disappeared and have been left unresolved. @Gulf Stream town homes

  Business Response

  Date: 07/03/2023

  Resident moved in 8/5/22 and the only items notated at move in was a missing refrigerator which was ordered and installed right after they moved in. I see where a work order was submitted August 20th that keys didn't work at move in, but the residents were given access to keyless entry to lock and unlock the front door. Locks were changed and keys made after it was reported. Work order completed in system on 9/2 when maintenance was onsite. In regards to the no hot water for 5 days, I do not have documentation that they went 5 days without water. I see where they reported a leak in the water heater on the day of move in and we had the plumber out the next business day to make repairs. (August 8th) No record of resident being without electricity. Only showing where a work order was submitted for light bulbs being out in 2nd bedroom. 

  I've not received a request from the resident in regards to pest control invoices, but pest control sprays exterior and inside units "as needed" until we get fully staffed again. Residents were sent notice last week that pest control would be by to spray inside all units on Friday, June 30th. I'm happy to resolve all of her maintenance requests, but we can't resolve problems we don't know about and no work orders were created for any pending items left unresolved. 

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Union Bay Apartment. The purpose of this complaint is to bring to your attention the ongoing issues I have been facing as a resident of Union Bay Apartment , managed by Lincoln Property Company.I moved into the apartment in 12/2022, signing a leasing agreement that did not disclose any information regarding the construction activity and the associated noise disturbances that would occur throughout the year. Since 06/2023, I have been subjected to relentless and disruptive noise caused by the construction activities taking place within the apartment complex.Despite multiple attempts to communicate my concerns to the management team, they have provided no satisfactory resolution or assistance. The construction noise has become a daily disturbance, causing significant disruptions to my sleep, daily routine, and overall well-being. Moreover, I suffer from a pre-existing illness that is further aggravated by the continuous noise, negatively impacting my health.I firmly believe that as a resident, I have the right to a peaceful and habitable living environment. It is the responsibility of the apartment management to ensure that residents are informed about any ongoing construction activities or potential disruptions that *** arise during their lease term. However, in this case, the management team failed to disclose this crucial information, resulting in significant inconvenience and distress.I have recently been informed by the apartment management that the construction noise will persist until June ****, which is beyond the duration of my lease term, scheduled to end in December 2023 ************** team has insisted that if I wish to move out, I will be held responsible for the breaking lease fee. I strongly disagree with this stance, as I believe the responsibility lies with the management to provide residents with a quiet and comfortable living environment, as promised at the time of signing the lease.I kindly request your assistance in mediating this matter and ensuring that my rights as a tenant are upheld. I am seeking a fair resolution, which *** include an exemption from the breaking lease fee, compensation for the ongoing noise disturbances and the resultant impact on my health, or any other appropriate actions that you *** recommend.I have attached copies of relevant documentation, including my leasing agreement and any correspondence I have had with the apartment management team, for your reference. Please let me know if you require any additional information to proceed with the investigation of this matter.Thank you for your attention to this complaint. I hope that, with your intervention, a fair and satisfactory resolution can be reached in a timely manner.

  Business Response

  Date: 06/19/2023

  Good morning ****;

  I would like to begin by apologizing for the noise created during the construction process as well as for any disturbances this may have caused you. Please know we value our residents and our goal is to provide a place where feel comfortable and can proudly call home. 

  While construction in common areas is during business hours is allowed, we understand that the past few weeks have been stressful and uncomfortable for you, please know that we taken your concerns and brought to them to our ownership as well as the construction team. While the concrete removal was only scheduled for another few weeks, with these issues brought to our attention, we have formulated a new plan which should nearly eliminate the disturbances you were previously experiencing, Not only should the concrete work be completed in the very near future, but the noise and vibrations should be nominal. We are also working with our ownership regarding a more comprehensive corrective action as well as a plan to appease residents who continue to be dissatisfied. 
  
  Should you have any additional questions or concerns, please contact our leasing office and we would be happy to work towards a solution together. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, I am stuck in an apartment that is infested with fruit flies and bees. I have been a resident at ********************** in *********, ********* for three years. The office staff an maintenance have done a good job reaching out to pest control. I have requested to move out ASAP as I am highly allergic to bees, the fruit flies are coming from the windows, vents, cracks in the plank flooring, through the cracks in the door and my closet. I have had to move out some of my furniture due to this issue. Flies have been found inside of my refrigerator and cabinets. No matter how much I clean the issue gets worse. My original move out is July 31st, & it was moved up to July 21st. Which is no help & simply means I will be paying for the month of July and I will not be living inside of the apartment due to the infestation. Pest control has tried everything.I have attempted to reach out to the company but no help. Just for reference, I set traps for 24 hours to see if I can catch any. I have included photos to this post. Miserable & very unfortunate & disgusting experience.

  Business Response

  Date: 06/13/2023

  Upon receiving a service request for this apartment regarding fruit flies and bees, our management and maintenance team had pest control inspect and treat for ******** issues.  They found one bee, and it was removed, and the source thought to start the fruit flies was also taken care of.  Management did allow an early release from her lease, with no lease breaking penalties, as well.  The resident has reported that the pest situation is better as of this date, but we are aware that she will still be vacating early.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for for multiple things that need to be removed from my portal. - gas and trash utilities that are not listed on my lease - dog fees that I am not responsible for - lawyer fees that I'm also not responsible for - late fees that I am not responsible for - I'm being billed incorrectly for admin fees I'm also due a credit for overpayment on the utilities that I was not responsible for

  Business Response

  Date: 05/31/2023

  Hello,
  We have received your complaint regarding the gas and trash, pet, court, and late fees and
  have been in correspondence via email but will provide more detail below:

  ? Gas and Trash Fee - We removed the gas and trash fee from your account when you
  first brought this to our attention, we apologize for the inconvenience.

  ? Dog Fees - We reached out on 1/20/23, 3/4/23 and 3/14/23 asking for you to
  provide documentation from your physician for your *** and you did not respond to
  provide documentation. We are happy to provide you with documentation of these
  communications, upon request.

  ? In regards to the legal fees associated with the eviction action, please see the
  statutes below:

  o Subdivision 1.Action to recover. (a) A landlord may bring an eviction action
  for nonpayment of rent irrespective of whether the lease contains a right of
  reentry clause. Such an eviction action is equivalent to a demand for the rent.
  There is a rebuttable presumption that the rent has been paid if the tenant
  produces a copy or copies of one or more money orders or produces one or
  more original receipt stubs evidencing the purchase of a money order, if the
  documents: (i) total the amount of the rent; (ii) include a date or dates
  approximately corresponding with the date rent was due; and (iii) in the case
  of copies of money orders, are made payable to the landlord. This
  presumption is rebutted if the landlord produces a business record that
  shows that the tenant has not paid the rent. The landlord is not precluded
  from introducing other evidence that rebuts this presumption. In such an
  action, unless the landlord has also sought to evict the tenant by alleging a
  material violation of the lease under section 504B.285, subdivision 5, the
  tenant may, at any time before possession has been delivered, redeem the
  tenancy and be restored to possession by paying to the landlord or bringing
  to court the amount of the rent that is in arrears, with interest, costs of the
  action, and an attorney's fee not to exceed $5, and by performing any other
  covenants of the lease.
  
  ? Late Fees - Page 1 of the lease, Section 4 explains the date rent is considered late.
  From 7/2022 to 5/2023, you have paid late ten times and we've waived two if those late fees. We are
  happy to provide you with a signed copy of your lease agreement, upon request.
  
  ? Admin Fee Overpayment - To your mention of not being reimbursed for the
  overpayment of your admin fees, according to our records this was completed on
  6/28/2022. We have previously provided you with documentation of this, but we are
  happy to share with you your ledger showing these credits.