Complaints

This profile includes complaints for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Willow Bridge Property Company National LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Willow Bridge Property Company National LLC

  2000 McKinney Ave Ste 1100 Dallas, TX 75201-2033

  
• 

  Lincoln Property Company

  1155 Herndon Pkwy Ste 100 Herndon, VA 20170

• 

  The Haven at Indigo Square, LLC

  1800 Indigo Market Dr Ste 109 Mount Pleasant, SC 29464

• 

  Crystal Lake Apartments

  7680 W Highway 98 Pensacola, FL 32506

• 

  Lincoln Property Company

  111 N Magnolia Ave STE 1500 Orlando, FL 32801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We currently reside in ***************** Luxury apartments since March 1rst, 2023. Since day 1 of our move in it has been inconvenient. Before I explain please keep in mind we have an 11 year old dog and a 7 month old baby. We found this apartment absolutely dirty. Floors extremely dusty with white paint marks on the wooden floor. We were not able to plug in our internet router in the outlet by the living room because they painted over the outlet. Come to find out they did the same in the bedroom. We had to scrape that paint off with a wooden object. There was pubic hair in the washer and drier and bath tub. Rust on the bottom of the toilet and on the bottom of the stove. Mold underneath the sink that WE had to clean and get ride off. Broken plastic in the fridge as well and orange looking spots on the fridge that I can only assume was some sort of mold. Door was not closing properly and the padding around the door to keep the heat out was half missing and broken (we had to pay for that as well). We found 4 nails in the carpet to our room that our dog or baby couldve swallowed. The rubber molding is broken on the floor where it divides from tile to wood in the entrance to our apartment which Ive cut myself with twice now. God forbid my dog and baby get hurt with that as well. There has been A maintenance order open for that since March and now we are in May and no update. Another open work order for over a month now in which our washer is ripping our clothes. We have left messages about this and in person conversations with the office about the washer and no action has yet to be taken. Not even a call to say hey, we hear you but we are backed up or short staffed. Not to mention the issues we have had with the neighbors and calling the police about noise complaints and disturbances that office refuses to acknowledge. My complaint does not even fit all here in this text. My priority is to get this apartment fixed to a state that is livable and hazard free.

  Business Response

  Date: 05/18/2023

  I have communicated with the tenants directly on this matter and have scheduled all necessary maintenance to be completed.

  Customer Answer

  Date: 06/17/2023

  Hello, this is to inform that nothing has been done about the upstairs noise coming from the neighbors. Every single night from midnight until 4am consistent yelling a noise. Manager just placed in some workers orders to which some still have mot been fulfilled like the mirror, etc. Manager has not made any communication since the initial complaint was made . My wife sent an email to ******* to follow up on the noise since it was still consistent on 06/06/2023 to which ******* never responded. At this point I am not sure if management sent an email over to the apartment since they noise is consistent every single night. We understand noise during the day but not at 3am when we are trying to rest for the next day and place an 8 month old baby to sleep. We are desperate and we need help. Management is refusing to even let us transfer within the same property for 7 months . We cannot keep doing this until October. As of last night there is now a foul order coming from the vents. This has been an unbearable experience. Please help. 

  Business Response

  Date: 06/26/2023

  To whom it may concern, 

  I spoke with the resident/complainant last Friday, June 23rd and verified that all pending maintenance items has been completed and no items are outstanding. In regards to the reported noise disturbances, the ***************** served statutory notices on the defaulting tenant. Furthermore, we have been in discussion in recent weeks with the resident as they were offered various options if they are unhappy within their home including the ability to transfer within the community, to another Lincoln managed property, or to terminate their lease without penalty altogether. The residents have been in conversation with the ***************** office about a specific home which they wished to transfer to within the community. As of my conversation with them last Friday, they have started the official application process to transfer. These various options to allow them to vacate their current home were offered in good faith to resolve the matter. It is our understanding that the consumer is agreeable to the resolution offered to close this matter. 

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior renting at The ************************ I asked about dog breed restrictions. I was told via phone they indeed have restrictions. My 2 dogs do not fall into this category.While living here my Golden Retriever was attracted by 2 pit bulls is the dog park. There are 2 Cane Corsos living here. *************** a Rottweiler in my building numerous Pitbull mixes. I would never have rented here if I knew this.I witnessed a small dog mauled by a pit bull 2 years ago I still have PTSD from this.Im on edge every time I walk my dogs.This office was not honest with me.Not to mention renters insurance doesnt cover the apartment with certain breeds

  Business Response

  Date: 05/19/2023

  We are writing in response to this inaccurately reported issue.  We are a professionally managed apartment community, which complies with the Fair Housing Act and all ***************.  The law prohibits ** from discriminating against any individual that has an emotional support or therapeutic animal, even if the animal is on our restricted breed list.  Unfortunately, there are individuals that are afraid of these protected class animals.  At no time was anyone on our management team presented a video of the alleged incident.  We have conducted a thorough investigation of the situation and found there are other motives for this individual reporting this false claim.  Our early termination clause applies if a lease is terminated early.  This individual stated to our management team that she wants to move back to **********.  When informed of the breakage fee, this tenant demanded we waive the fee, however that is also a violation of the Fair Housing Act.  
  
  
  What applies to one, applies to all!  Thank you in advance for your understanding!  
  
  

  Business Response

  Date: 05/22/2023

  We are writing in response to this inaccurately reported issue.  We are a professionally managed apartment community, which complies with the Fair Housing Act and all ***************.  The law prohibits ** from discriminating against any individual that has an emotional support or therapeutic animal, even if the animal is on our restricted breed list.  Unfortunately, there are individuals that are afraid of these protected class animals.  At no time was anyone on our management team presented a video of the alleged incident.  We have conducted a thorough investigation of the situation and found there are other motives for this individual reporting this false claim.  Our early termination clause applies if a lease is terminated early.  This individual stated to our management team that she wants to move back to **********.  When informed of the breakage fee, this tenant demanded we waive the fee, however that is also a violation of the Fair Housing Act.  
  
  
  What applies to one, applies to all!  Thank you in advance for your understanding!  

  Business Response

  Date: 05/26/2023

  We are writing in response to this inaccurately reported issue.  We are a professionally managed apartment community, which complies with the Fair Housing Act and all ***************.  The law prohibits ** from discriminating against any individual that has an emotional support or therapeutic animal, even if the animal is on our restricted breed list.  Unfortunately, there are individuals that are afraid of these protected class animals.  At no time was anyone on our management team presented a video of the alleged incident.  We have conducted a thorough investigation of the situation and found there are other motives for this individual reporting this false claim.  Our early termination clause applies if a lease is terminated early.  This individual stated to our management team that she wants to move back to **********.  When informed of the breakage fee, this tenant demanded we waive the fee, however that is also a violation of the Fair Housing Act.  
  
  
  What applies to one, applies to all!  Thank you in advance for your understanding!  

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother (*************************, #****) rented an apartment at ************ at Grandview Hills complex on ******. She died in December, 2022 and I gave back her keys to Lincoln's management team on January 30, 2023. Lincoln apparently turned over management of this property to another company since then.1. I have had no communication or security deposit return since then from Lincoln.2. Current management claims Lincoln sent a $700 check to my mother's address. I received no such check and do have mail forwarding set up and continue to receive my mother's mail.3. I requested a cancelled check and that they resend the money - no response aside from apologies from current management. 4. Despite returning key son Jan 30, I ended up paying ******** utilities for the apartment.5. I was charged a late fee for the January rent, which previous management said they would refund. I have not received that refund.

  Business Response

  Date: 05/25/2023

  Hello,

  I spoke to ****** and the check is being reissued. He should receive by the end of the next week and we will be in touch if something else arises.

   

  Thanks,

  *****

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant of **************, a property managed by Lincoln Property Management. I moved in July 2022, and have experienced multiple instances of maintenance taking over 4 weeks to solve a problem such as a broken sink and major water leaks within my unit, causing an extreme electric bill as hot water was leaking. Upon moving in, I was promised central air conditioning and later told that this was a mistake and I would have to purchase an AC unit myself. Additionally, I have waited 10 months for a closet door. With utilities included, I am paying ***** dollars a month.

  Business Response

  Date: 05/11/2023

  Dear ***********,

  Thank you for taking the time to speak with me in regarding your concerns related to your experience at **************. We do regret the delays that you experienced to address the sink repair, as well as the length of time that your closet door replacement to occur.  As we discussed,these were issues related to communication within the team that resulted in the delays and the need for you to follow up on the status.  We identified the issues that the team was experiencing, between ******************* and the maintenance team with the work order system, which included additional training for our team.  We look forward to any future service requests you may require will be addressed promptly and completely with limited delay.  

  As for the misunderstanding regarding A/C within your apartment upon move in, we did acknowledge the issue and provided a window unit for your apartment, upon your move in.  Please reach out to me, as I left a message on your voicemail, so we can look to discuss if the one unit is not enough to service your apartment and we can discuss additional steps we can take to assist.  

  We have issued a credit to your account to the inconvenience you experienced as our goal is to provide excellent service to all our residents. We truly do regret missing that goal with you.  I do look forward to hearing from you to follow up about the A/C and should you have any future concerns please feel free to reach out to me. 

  Sincerely,
  *******************************
  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact this location today at 1:35 pm to get assistance with a refund, $300, I never received from when my application was denied with ***************** on 02/02/2023. The rep that I spoke with provided the wrong contact number to follow up with the right department. I called back to let her know that the information was incorrect. I was informed by her that they haven't managed that complex in over a year. Okay? Lincoln Property contact details were listed for contact online. I asked for another number for contact and apparently that was too much to ask for. She berated me and called me a child and suggested that I take medication. I requested to speak to a manager immediately after she said that to me. She hung up on me and when I called back she refused to escalate my concerns to be properly addressed by her boss. Terrible choice to have someone like that representing the company's brand, especially if you're seeking new applicants! I will be sure to leave this review as a warning on all platforms to make others aware before renting.

  Business Response

  Date: 04/24/2023

  We do not manage this property, and haven't since May 2022.  The current management company is BH Management.  I will forward this information to them. 

  Business Response

  Date: 04/25/2023

  I have attached communication with current management that they have resolved the issue and a refund is in the process. 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* Apartment complex has continued to charge me the incorrect amount with no documentation stating i agreed to the amount. When confronting the leasing office the property manage ***** has responded with a bad attitude. My belief is this could be retaliation after I filed several complaints with the company about her conduct. I want my bill to be fixed, I want someone above ***** with the company to contact me. I have requested this from corporate several times and have received no response. In addition, this is a new complex and I had multiple issues with plumbing, the gates not opening, and they gave me the wrong address prior to moving in which caused a huge headache with mail and FPL.

  Business Response

  Date: 05/08/2023

  We apologize for the miscommunication and we have agreed to refund the Transfer Fee. Our goal is to make our neighbors happy and wanting to reside in their home long term.

  This case can be closed as it has been resolved.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name of Apartment complex:****************************** Property management Company:Lincoln Property Management Refund of security Deposit to Renter - *****************************:Moved out of complex Feb 20, 2023 provided forwarding address. She received move out statement indicating refund of $ *******. It has been 45 days with multiple calls/emails to property, regional office and headquarters office. Was given vague information. Company is NOT complying with ***** Property Code laws in returning refund within 30 days.

  Business Response

  Date: 04/05/2023

  We see a statement was mailed and a check was cut.

  Please notify us if you do not receive and a new check can be issued and expedited. 

   

  Customer Answer

  Date: 04/05/2023

  I am rejecting this response because:   There are no specifics. WHEN was the check cut? When was it mailed? The refund was supposed to be within 30 days.. it is now 45 days and they are not giving any specifics on when it was mailed. That would help to know whether we need to request a new check. Or not.

  Customer Answer

  Date: 04/07/2023

  Attached is the move out statement that was sent on 4/22/23 as well as a current request for the refund.

  Customer Answer

  Date: 04/07/2023

  attached

  Customer Answer

  Date: 04/07/2023

  I received an email from Lincoln Property *** stating they mailed the check and should arrive either today or tomorrow. Once the check is received I will update this complaint forum.

   

  *********************

  Customer Answer

  Date: 04/08/2023

  The security deposit was received on 4/8/2023.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint will be filled in 3 parts, because it contains relevant information which cannot fit in **** characters. Part 1. My complaint is related to the retaliation of ****************** manager, ********************* against me and my husband, and not refunding our security deposit in the total amount of $2260 + rent for the month of March 2023 (minus 4 days) of approx. $1500, totaling the amount of $3760.During the summer of 2022, an insane amount of mold appeared in our apartment number 312. ********************* was completely and utterly incompetent in resolving the issue, and to cover her incompetence, she started claiming that the cause of the mold are filthy ** vents, which must be cleaned/disinfected. The company she hired to clean the ** vents came with the laughable equipment consisting of a shop vacuum cleaner and couple of spray bottles, and ****************** was charged $850 for that "cleaning". Since we saw realized that our mold issue won't be solved after *****'s "big" intervention, we have decided to record everything, from equipment and sprays the cleaning company used, to ********************* herself, coming to our apartment and demonstrating her utter incompetence for the job position she's performing. She was extremely annoyed when she realized that her incompetence is being documented on the video. Of course, the mold issue continued after this, until we discovered the cause ourselves. That mold incident wasn't the only issue we had during our 2-year stay at ******************, after we had complained to the Regional Manager *****************************, she gave us permission in written form to move out of ****************** whenever we like, promising no early termination fees, admitting with this gesture that she's unable to solve the numerous issues with ****************** management.End of part 1

  Customer Answer

  Date: 03/20/2023

  Part 2. Fast forward to February 2023 - my husband and I received the notice of Lease violations and notice of termination of our Lease at the end of its term. The document was delivered to me by ********************* herself. In this document, ****************** stated that:
  "Law enforcement agents have presented themselves at the apartment community, inquired regarding you and your actions, and have indicated to the Owner's managing agents that you are under investigation."
  As it was already indicated to the legal representative of ****************** **************** and factual proof provided, these claims were unsubstantiated and completely false, and were nothing but the poor attempt of ********************* to retaliate against me and my husband for daring to video document her utter incompetence. After our response, **************** just responded: "We will not be proceeding with any sort of eviction or be taking any action that will hurt your credit history." ********************* falsely accused me and my husband of criminal activity, caused us countless sleepless nights and extreme emotional distress, and not even a verbal apology was issued!!! Since we didn't feel safe nor comfortable staying at ****************** anymore, because we were afraid of potential future retaliatory actions of ********************* against us (and absolutely terrified with the lack of the official apology), we have decided to leave the apartment complex asap, even though the eviction decision was withdrawn by ******************. On February 23, 2023 we have notified ****************, *********************, and ***************************** that we'll move out on March 4, 2023. At that time, we weren't under lease contract + we had a written permission from ****************** to leave the premises whenever we want. We received ZERO replies! On March 4, we have moved as announced, and ******* filled the apartment 312 immediately with a new tenant. ****************** charged us rent for the whole month of March, even though we've been there only for 4 days of March.
  End of Part 2.
  
  Part 3. On top of that, when we moved in February 2021, we gave ******* a security deposit in the amount of $2260, because we came from Europe and didn't have credit score at the time. Until this day, no one from ******* or Lincoln Property hasn't reached out to us for the purpose of returning what they owe us. After falsely accusing a couple of law abiding people for criminal activity and failing to provide any sort of apology for the emotional distress caused, ******* charges us the whole rent for March + failed to return our deposit. What ******* owes us at the moment: 1. Official and written apology for the emotional stress caused by the false and unsubstantiated accusations; 2. Security deposit in the amount of $2260; 3. Rent for the month of March 2023 (minus 4 days) of approx. $1500; 4. Gift card for Amazon in the amount of $25 If ******* doesn't fulfil what they owe us by March 26, 2023, I will: 1. File a complaint against ******* and ********************* for trampling on renter's rights with the office of ***** Attorney General; 2. File a lawsuit against ******* and submit ALL the written and video evidence on the incompetence, maliciousness/retaliation and negligence of the management, so that all the videos and correspondence become a public domain and available to everyone. Make no mistakes, I will do all these things no matter how much time and money I will have to spend doing so! ******* and ********************* have crossed all the reasonable lines of tolerable behavior, and they will have to pay the price, one way or another.

  Business Response

  Date: 03/27/2023

  Hello ***********************,

  I have received your complaint regarding your refund from ******************.

  I believe this email may have been sent before you received your move out statement. 

  Your account ledger shows that a refund check in the amount of $3,433.16 has been issued.

  If you have not received correspondence regarding this, please let me know at *****************.

  I understand you are unhappy with ****************** and my offer did stand without any penalties, in which you were not charged.

  Please feel free to contact me directly should you have any other concerns regarding your deposit refund.

   

  Best,

  *****************************

  Regional Property Manager

  ******************

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last April I went to look at apartments at Preston ****** Village which. There is one unit in particular that became available that I was interested in. However, I was not able to actually ******* since someone was still living in it. So I was shown another unit which I was told was the same floor plan. I decided to take the unit based on the unit that I did view. I paid $435 for the application fee and deposit to hold it. It wasn't until two days before I was scheduled to move in that I was allowed to view the actual unit I was taking. To my surprise it was not the same layout that I had viewed before. I knew immediately I didn't want this. However, I had already given my notice at my current place to vacate as well has already scheduled movers and transfer my electric and rental insurance over. I held off on signing the lease to see if I could stay at my current place. But this was a holiday weekend and I could not get in touch with anyone at the office. Since I didn't want to risk being left without a place to live I went ahead and signed the lease on Sunday after viewing the unit on Saturday. I paid an additional $398.65 for an admin fee as well has two days May rent and was given the keys. But I never moved in. On Tuesday (Monday was a holiday) I finally heard back from my current landlord who said my unit had not yet been leased by anyone and that I could stay there if I wanted to. So I signed a lease to remain at my current place and politely informed PHV that I would not be moving in and returned the keys that day. I explained to them that it was too small (which is true) and offered to let them keep the deposit and fees. They charged me anyway for **** rent and early termination fee. After not getting anywhere with the assistance manager and never hearing from the head manager. I tried twice to reach out to corporate but no one ever responded (I have proof they got my emails). The debt was then sent to collections without hearing back from corporate.

  Business Response

  Date: 03/21/2023

  Hello,
  
  Per the lease agreement, the resident did not give proper notice. **************** was charged a notice period of 19 days vs the full 60-days because we were able to re-lease the apartment with a move-in date of 06/20/22. Please see the attached lease agreement that clearly outlines the notice period and termination agreement. **************** signed the lease and took possession of the unit.
  See Attachment/File: Attachment_t0006927_BlueMoonLease_May292022031028.pdf

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19842568
  
  I am rejecting this response because: They clearly didnt read my complaint. The apartment they leased to me was not the same floor plan I was shown. I felt forced to sign the lease because I didnt want to be left without a place to live. I only had the keys for 2 days. Not 19. The person I left keys with at the front desk failed to give them back to the leasing agent as she says she would do. It wasnt until much later through email exchanges that they realized the keys were at the front desk the whole time.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2023

  To whom it may concern,

   

  The lease agreement attached previously was fully executed and binding regardless of the length of time the resident took possession.

   

  Thank you,

   

  Preston Hollow Village Management 

  Customer Answer

  Date: 04/26/2023

  I am rejecting this response because:   Not once did the business address anything in my complaint. Their response was nothing more than an evasive bureaucratic tactic to avoid responsibility. Again, I was leased an apartment that was not the same one I wanted. I was forced into a position to sign a lease I didn't want to sign because I didn't want to be left without a place to live. No one above the assistant manager level ever responded to my inquiries to discuss the issue. After reading other reviews for this company it's not hard to see why they have such a low rating and so many negative reviews. They have very poor and unethical business practices. I have no choice at this point but to begin seeking legal advisement.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION: 01/13/2023MONEY OWED AT THIS TIME $5506.25THE BUSINESS IS COMMITTED TO PROVIDE LOCATORS FEE FOR APPROVED CLIENTS THAT MOVES IN THE COMPEXNATURE OF MY DISPUTE IS NO TRUST AND NOT PAYING WHAT YOU ******* ARE NOT TRYING TO PAY ME. THEY ARE SAYING THEY ARE HAVING MONEY ISSUES, BUT THEIR COMPANY WEBSITE SAYS THEY MAKES BILLIONS ONLINE FOR OVER 58 YEARSHERE'S ALL THE INVOICES ACCOUNT THEY OWE ME #***,#***,#***,#*** AND #***

  Business Response

  Date: 04/24/2023

  To better assist you, please provide the name of the community you are referring to. 

  Customer Answer

  Date: 04/26/2023

  I am rejecting this response because:   THIS COMPANY SHOULD NEVER  TREAT BUSINESS VENDORS THIS WAY AND MAKE THEM BEG MONTHS FOR THEIR PAID INVOICES. IT WAS A GAME TO THEM AND I WILL NEVER  HAVE A BUSINESS TO BUSINESS RELATIONSHIP WITH LINCOLN PROPERTY COMPANY LPC AGAIN ( RE: ********************* APARTMENTS IN ******* ***** )

  Business Response

  Date: 05/05/2023

  Thank you for your patience **************** while we worked with ownership on your payment. All invoices have been paid in full and a check has been picked up by your office. Should you need anything further please feel free to reach out to *****************.