Complaints

This profile includes complaints for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Willow Bridge Property Company National LLC

  2000 McKinney Ave Ste 1100 Dallas, TX 75201-2033

  
• 

  Lincoln Property Company

  221 Crescent St Ste 102A Waltham, MA 02453

• 

  Station 117 Apartments

  117 Dean Ave Franklin, MA 02038

• 

  Lincoln Property Company

  135 Constitution Blvd Franklin, MA 02038

• 

  Flats on First Apartments

  21 Charles St Cambridge, MA 02141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment late November 2022. Since I have been here we have had ongoing issues with noise from our upstairs neighbors. I have called and emailed as directed to file complaints and nothing has been done. This has affected my health, sleep, work and overall quality of life. In December there was water damage to the property. There has been construction on the unit above us for all of January and February. I have requested to be informed of dates of construction and I have asked for a timeline of completion and they have not provided any notice to us regarding either. They are operating outside of normal hours. I was told that construction would not go past 5:30pm nor should it begin before 8am yet I have been woken up daily to loud stomping, thumping, hammering, etc and it's continued well into the late evening hours. I am not getting any information from management though I have asked why the noise is going on outside of normal hours. They keep telling me that our courtesy officer can't hear anything from outside our upstairs neighbors' door. We can hear everything below. I have asked for them to come into our unit to hear it, but they have refused. I have sent them videos of the noise and have continued to be ignored. I do not know what can be done and I am seeking help. I asked for them to move us to another unit if possible since they **** not remedy the issues with the noisy upstairs neighbors and now the construction has only made it worse. They said it would be an $800 move fee. I shouldn't have to move. It costs time and money and we're not even fully settled into our new apartment yet. I would like the noise to cease from the upstairs neighbors as it's definitely not just construction and I would like a timeline of the construction of the unit above us as it affects us directly.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/02/20) */
  To better assist you, can you please confirm the community name you are referencing.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the hardest time when it comes to dealing with my apartment complex, ****** of *******, **. On December 25th, my apartment was effected by a pipe burst, which resulted in my apartment being flooded. I have not been able to stay in my apartment since then, I since have asked about what to do about Januarys rent since I was not able to actually be there. I still have yet to be answered, I was told about having to ask the regional for answers and I've also spoken to her myself and Mrs.****, regional, has yet to provide an answer. I was supposed to transfer on January 26th but it was then pushed to the 28th. On the 28th, I attempted to do a walk thru of the apartment, after already signing the lease, I went into the apartment and ran into a squatter, I assume, who was sleep on my bedroom floor. So dealing with this process has been stressful beyond measures. It is now February 2nd and I have yet to be transferred, tomorrow I hope will be the day but we shall see. It ***** that nobody has given answers but if they made everything else smooth, I may not have been so upset! Unfortunately, I've had to do all the reaching out, I've been going into the office multiple times, I can count on one hand how many times I've received a phone call from the office. This has been one of the worst apartment experiences I have ever dealt with, especially being this incident did not happen due to my wrong doings.

  Business Response

  Date: 03/24/2023

  I am truly sorry that have felt this way. We truly regret that this damage occurred during winter storm ******. This experience has been a large undertaking and we have been trying to take care of everyone affected in a timely manner. Vendors have been spread very thin over the past months as many other homes, businesses and communities throughout the South East suffered similar damages during the storm. 

   

  I have reviewed your account and it does look like you looked at several apartments on site and ended up transferring to ****. You were unhappy with that apartment/location and we agreed to let you out of that lease with no penalties. We do understand what an inconvenience this was. We did our best to accommodate all residents that were affected. 

   

  If we can be of any further assistance, please let us know.

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complex, The McAdams, contracts a towing company to patrol the parking garage. On 12/12/2022, our new vehicle was towed from the garage without reasonable advance notice. We later found out that guest parking was on floor 7 and 8 only, but this was not specified in the original move-in documents. The vehicle was only parked for a few hours before being towed, and we would have happily moved the vehicle if appropriate notice was given. The vehicle was properly parked, not in a reserved spot, and half of the non-reserve spots at that level were still available at the time.
  
  We had to retrieve the vehicle the next day and pay $280 for the towing and storage fee. This could have been easily avoided if any effort was taken to notify the vehicle owner. I am disappointed that the complex is choosing to contract with a predatory towing company.

  Business Response

  Date: 03/08/2023

  Business Response /* (1000, 5, 2022/12/15) */
  While we are sympathetic to Mr. *****'s issue with their car being towed, however, he is aware of the parking requirements of the community. Mr. *****'s lease agreement dated 2/19/2022 through 2/18/2023, acknowledges the parking tags/stickers requirement. Additionally, on 2/16/2022 a parking permit was issued to ****** ***** for a black Toyota Camry, license plate BHR1050. I have attached a copy as proof of agreement and permit.
  
  Over the last 12 months, 8 notifications (via property application and to resident personal email) have been sent to all residents regarding parking reminders, permit requirements, etc.
  
  At the entry of the parking garage there is a large red and white sign posted informing of permit parking enforced. A photo of the entry area **** be attached.
  
  Lastly, the lease agreement states only 1 lease holder, but in Mr. *****'s claim, he references "we and our" vehicle. This gives the impression as Mr. ***** is in violation of his lease agreement with unauthorized occupants. I **** act accordingly with our community policies to resolve this matter with him.
  
  Every effort is made to ensure all of our residents at The McAdams remain informed of the rules and policies that **** provide a wonderful living experience.
  
  
  Sincerely,
  ***** *****
  
  
  
  Consumer Response /* (3000, 7, 2022/12/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Business has attempted to claim a false, retaliatory lease violation based on vague wording in the original complaint. I am not in violation per overnight guest policy, and suggestion of so based on wording is ridiculous.
  
  
  Consumer Response /* (2000, 9, 2022/12/19) */
  Hello,
  
  Can I please close out this case? I'm not interested in pursuing any further resolution with the business.
  
  Thank you,
  ******

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** *********
  
  I am currently dealing with a outrages water bill not sure how or when but they are expecting me to pay $1230 of water bill. They always seem to say I was behind not sure how that happen. I've been in this property for 3 years already and within those 3 years I've seen so many charges in my account. I gave a payment on 11/24 but they seem to not have any transaction, I have my bank statement to back it up. They also told me not to pay on the portal and make money order, so what would be the use of the portal if the money doesn't pop up? I talked to the bookkeeper, and she is supposed to get back to me. I do feel like they have been charging me like crazy and I know I have overpaid them. I am seeking help on how to handle or go about this situation.

  Business Response

  Date: 03/13/2023

  Business Response /* (1000, 5, 2022/12/12) */
  Contact Name and Title: ****** ****************
  Contact Phone: 972.988.3726
  Contact Email: *****@lincolnapts.com
  The complainant has been contacted regarding the matter of the water billing on Monday, December 5, 2022 by the ********** at ******** on ******* ****** The resident was advised there was a leak in the apartment home that was addressed in late October and this is what caused the high billing. The Assistant Manager at ******** on ******* ***** reached out to this resident as well as one other resident on November 7th regarding the possibility of receiving high water bills but to bear with us while we worked with our utility billing company to receive credits since the leak issues were resolved.
  The leak was found by the property through utility billing reports and was not reported by the resident. The Lead Maintenance Tech was asked by management to check the unit for leaks due to the high usage showing on the reports and found leaks in both bathrooms. He changed out flappers in both areas and usage decreased dramatically. ************* ******* bills 2 months behind so water billing in December reflects water/sewer usage for 9/8/22-10/8/22. Our utility billing company has to bill what they receive from the ************* ******* and once we repair the issue, we are able to issue credits to the resident account. Currently, we are issuing a credit of $1,058.18 of water/sewer charges to the account.
  To address the second issue, there was a payment received on 11/24/22 by debit card from **** ********* in the amount of $750.00. It was not clear on the complaint how much the payment was made for on 11/24/22 but we did receive a payment on that date. Unfortunately, when logging into the Resident Portal, it may not show actual payments already made. The resident can always request a copy of their ledger from the Bookkeeper at any time by phone call during business hours or by email at ********@lincolnapts.com or ****@lincolnapts.com. The ledger will show all charges and payments made to the account. The only time we would ask that you not make a payment on the portal and to only make a payment by certified funds would be if you were paying to replace a returned payment from your bank or if you are paying your rent after the 1st of the month and only paying a portion of your rent and not paying in full. Please refer to signed attached TAA Lease, page 2, section 3.1.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with my apartment "The Grand Reserve at Kirkman" located in *******, Fl XXXXX. I have filed many work orders relating to the "dust" in my unit. Now when I want to move out, my apartment is refusing to corporate with me. I went to the lease office on November 15,16,17, and 18, 2022. I told the young lady and the property manager that the reason for move out was dust health issue. I am concerned that breathing in that amour of dust **** cause health issues. I check my email and the move out notice was for "family death" which is incorrect. The young lady in the office told me today November 21 that she is unable to change my reason and also unable to put the amount that I owe on the contract. I told her that is a "false contract" and she said that the manager was out of office but I saw him in office.November 16,2022 I asked the manger also where there any payment plans available from the complex and he told me to "let it go to collections and they'll offer a payment arrangement". This is unethical, racially motivated and horrible customer service. I have been paying my rent on time for 2 years and now that it's time to move no one wants to work with me and also providing False information. Pressuring me to sign a illegal and false move out contract. SOMEONE PLEASE HELP!!!!!

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 5, 2022/11/22) */
  I would like to describe step by step the interaction between Grand Reserve and the resident.
  
  The resident came into the office a few months ago on August 8th stating the apartment has a lot of dust. We proceeded to have our contractor come a clean her air ducts in the entire apartment shortly after on August 11th. We followed up with the resident and she stated everything was great and was happy for the service provided.
  
  A little time goes by and the resident returns to the office needing to put her notice to terminate the lease. The reason given was due to a death in the family. We proceeded to explain the policy for terminating the lease and sent her the proper documentation. She then asked to make a payment plan with us at the office. We let her know that policy is to pay any open debt within 30 days or the file is submitted to the collection company and she would be allowed to make an extended plan to pay her debt.
  
  A few days later she comes in the office asking to speak to the manager and the same information was provided. She then wanted us to change the verbiage on the notice to state the reason for terminating the lease was due to maintenance issue meaning the dust in her apartment. Ac ducts were cleaned and a new filter was installed. Maintenance request are completed within 24 to 72 hours of submitting order.

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund of the additional funds applied towards an application for a rental unit on August 29th 2022. I was charged $385.00 and reviewed the terms abd conditions that stated the holding deposit of $300.00 was refundable if the application was cancelled within 48 hrs of submission, while the $85.00 for administration fee was not refundable. However no where on the application or website state that the application process could take 7-14 days to clear and I was only informed after submission. I was seeking a rental on very narrow timeline and needed to know quickly if I would be approved. I cancelled my application and was refunded the $300.00 but I would have not submitted the application at all had the information about the extensive and lengthy application process, this appears to be an oversight and very misleading causing unnecessary payment of fees had the information been discolored previously on the application and site and I would like to request a refund of the unnecessary administrative fee that was charged. The application should've clearly stated the information and is poor customer service and slightly manipulative and in general poor customer service.
  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 5, 2022/11/18) */
  To better assist you, can you please state the apartment community being referenced.
  
  
  Consumer Response /* (3000, 7, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The property is the Victory Place Apartments at 1701 Payne St Dallas TX 75201
  
  
  Business Response /* (4000, 9, 2022/12/01) */
  We regret to hear that you do not agree with our practices. Upon completing and submitting the application, you were required to sign our application criteria which fully discusses our screening requirements and what is reviewed prior to the screening. This way if you do not meet the requirements you can choose to not proceed with renting the apartment and paying the application fee and deposit. The Application Criteria Form was signed by you along with the Rental Application. Upon further review, we see that the screening requirements for the apartment were not met, therefore the application was denied. We returned your security deposit in full. The application fee, however, is non-refundable as all the documentation you signed stated, due to the application being fully processed with your written approval. If you would like to discuss this further and more in-depth, please contact our office at 214.461.9993.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the apartment complex to return my key and do a walk through in the apartment that i was renting. When i got there, one of the employees asked me to come back on my move out day, which was June 30th. I told her I'm working, and i will not be able to come for my walk through until 5:00pm, so that why i came a day before my move out day to return my keys and for my walkthrough in the apartment. She say it fine, someone will do a walk through with me when i get there at 5:00pm the next day. I came back the next day, i asked for my walk through before returning my keys. They told me, it ok, that i don't need to be there for the walk through. I can just return my key, and that someone will do the walk through without me, and they will contact me later. I waited for a whole month, no one contact me about anything. Then finally, i received an email stating a lady name Yolanda will process my papers, and then they will let me know. I waited again for few weeks, still no respond. I emailed them again, until finally, i was told i should expect my refund in 45 days. I waited again for almost three months, and then i emailed them again, finally i received an email stating i will not be getting my refund due to carpet damages in my apartment. Luckily i took a video of the apartment the same day i returned the keys. There was no carpet damaged, They also me stating i have an outstanding utility bills. But before i left the keys with one of the employees, i asked her to check if i have any outstanding bills, she checked and it shows i don't have any. I emailed one of the manager the video of the apartment, letting her know there was no carpet damaged. She told me they will investigate, and they will reverse the carpet damage fee. I haven't heard anything back from them. The video of the apartment will not upload, but i can email it it needed.The apartment i was renting was ****************************************** XXXXX

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/21) */
  Refunding former resident's fee for carpet charges which was confirmed by previous Resident Manager. Left former resident voicemail with this updated information.
  
  
  Consumer Response /* (2000, 7, 2022/11/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the response because they called and left a message concerning refunding me. I **** watch out for it.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7th I was given keys to the unit, moved in one the 9th and on the morning of the 21st someone attempted to unlawfully enter my home while I was away during a blackout... immediately upon returning I noticed my door lock had been tampered with... I attempted to repair just so I would be somewhat secure during said blackout... at daybreak I contacted law enforcement and the leasing office.. I was assured in front of the cops that the lock would be repaired same day so I sat home all day waiting for said repairs only to be informed at around 4:00 (I had to return to the leasing office to receive the news) that I would have to wait til Monday or Tuesday. Also the apartment has repairs that hasn't been address even with contacting the office. I have contacted the Regional manager with no return call or email as well as the corporate office. Per the office manager the lock is secure but she didn't come to the apartment. As of today the lock has not been fixed. I have uploaded the email from the property manager.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/25) */
  Hello,
  
  Please see my response below:
  
  The morning of the 21st I was alerted by my staff that one of the residents in apartment 0212 came to the office and informed us that they experienced a break in the night before. After gathering all the information from my staff I called Ms. ****** at 11:12am. Per our conversation I let her know that I was following up with her call, let her explain all that had occured and asked her how she would like to move forward. She let me know that she would like to break her lease because she doesn't feel safe. I followed up by asking her if she could send me all related information in an email in addition to the police report and photos so that I could submit it to my Regional Manager for approval. She was upset at my response stating that she should not have to pay anything because of what happened. I responded letting her know that I understand and that this is standard protocol for me to get approval for that level of request.
  
  At 3:55pm I sent a follow up email to her and Reginald because I hadn't heard from her since our phone call that morning and I wanted to make sure if she sent the email (that I requested) that I would be able to get the request approved that same day.
  
  At 4:27pm I followed up again and let them know that I walked to their unit with the maintenance supervisor and made sure their lock was secure, and it was. The maintenance supervisor and I used the key to unlock and lock the door, we made sure there were no loose parts to the lock or the door and there was not. They requested a door plate that I ordered the same day and let them know as soon as we received it that it would be installed.
  
  I didn't hear from her for the remainder of the work day.
  
  This morning I arrived at work and began preparing for a conference call I had this afternoon. My boss alerted me that she received an email from Ms. ****** and asked me to provide more information. I did, and we discussed everything that was stated in the email. We then joined our conference call and upon completion I let her know that I would review the email from Ms. ****** and respond. While checking my emails I noticed that throughout the weekend I received multiple emails and after reviewing them all I noticed I didn't have everything I requested Friday to submit to my boss for approval.
  
  I requested what was needed again, apologized for her experience and asked her how she would like to move forward once again due to her listing additional complaints. She responded with multiple emails and attached the police report to one of them. I then responded letting her know that my boss and I had spoken and that she would be let out of her lease without penalty and requested a move out date. I also stated the maintenance team is on stand by if she wanted us to replace her lock due to her stating it was not secure.
  
  She responded at 7:07pm inquiring about receiving money back. I let her know that I would get with my boss and follow up with her tomorrow. She didn't mention anything about her door lock nor her move out date.
  
  
  Thanks
  
  
  
  Brittany Y****
  Business Manager l [email protected]
  The Ansley Apartment Homes
  11011 Harts Rd, Jacksonville, FL 32218
  (o) 904.751.6222 LiveTheAnsley.com

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at The Catherine in Roswell, GA. I moved out of the apartment on June 6th, 2022. Notice was given and accepted and all payments were up to date. The office manager took my new mailing address and said the security deposit would be returned in full and mailed to me. On July 18, 2022 I checked the status of the refund check. It was communicated to me that this was mailed out on 6/9/22. ******* the assistant manager, checked the address and noted a mistake when it was addressed. It was sent to the wrong address. She had the check canceled and the recut. In addition, she noted the check was for $100 vs $300. She said it was for being late on the final payment, which I communicated that I was not late as I spoke with ******* the manager and she said it had to be a cashier check and not paid online, and I would not be charged any late fees. On August 8th, ****** stated the check was recut for $300 and resent to my correct mailing address that week on the 11th. On August 23rd I still had not received the check so I followed up again. She confirmed the correct mailing address but couldn't confirm why I hadn't received it. On August 23rd, we decided I would pick it up at the office. I continued to touch base but the check had not arrived. On September 1st, ****** stated the check would be recut the nextThursday September 8th and then I could pick it up. On September 16th, I checked back and ****** said she "hoped" to receive the check that week and then all communication stopped. I checked back two more times and have not heard anything back. I also reached out to ******* and again no reply. I also called the regional office manager *** ***** and left a detailed voicemail with no return. I would appreciate any support to get the refund returned, thank you!

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2022/10/11) */
  Contact Name and Title: ******* ****** Manager
  Contact Phone: 470.552.4243
  Contact Email: *******************@lincolnapts.com
  ******* ****** was in a lease at The Catherine, with a lease end date of 3/4/23. We honored a lease break on 6/6/22 and waived the buyout fee of $3,500. When June rent was billed on 6/1/22, the prorated rent owed was $350.00. Payment was not received until 6/6/22 which resulted in a $200 late fee being charged. This caused the discrepancy with the $300 security deposit refund. ******** ****** informed us that she never received the first refund check in the amount of $100. Therefore, a second check was cut in the amount of $100 and to date has not been cashed. If the dispute is a result of the amount of the refund, I will have the late fee waived and re-issue a third check in the amount of $300 equal to the initial security deposit on hand and have it sent via FedEx overnight to bring resolution to this matter. This matter is not a result of not issuing a refund in a timely matter but rather a dispute over the amount of the refund.
  
  
  Consumer Response /* (2000, 7, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept this response for a refund in the amount of $300. To be clear this was not a dispute over the amount initially (I did not even realize the amount was in question - but glad we have this clarified now as well), it was that I still have never received a check for either amount and have not been able to get any response from The Catherine or property management company, which is why I had to make this complaint. I have all email communications to show. I appreciate your attention to this matter and for the refund of $300 being FedEx'd to me so this can be finalized.
  
  
  Consumer Response /* (3000, 12, 2022/10/20) */
  Hello! I still have not received the resolution refund from the company. What are my next steps?
  
  
  Business Response /* (4000, 16, 2022/10/31) */
  ***Document Attached***
  We have reissued another check to ms, ****** for the corrected amount. On October 13th.
  
  
  Consumer Response /* (4200, 18, 2022/11/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The address is incorrect. This is exactly what happened originally - the check was sent to that address but it is not my address. I have never provided that address either. So I still have not received the refund check. Please send a new check to the correct address below so we can get this resolved. Thank you!
  
  My address is:
  ******* ******
  **** ******** Street
  Alpharetta, GA XXXXX
  
  
  Business Response /* (4000, 20, 2022/11/07) */
  *******- the check is being sent out first thing this morning.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincoln Property Company's Lack of Due Diligence and Organization is causing me major debt and homelessness! Last year, I had applied to ********** Relief, I was approved for several month of rent so a check for $5800 was sent directly to my community, it was posted and cleared.
  Months later the community received a second check without my knowledge, directly from ********** Relief, then posted it to my account, again, without any notification. Once i discovered the second credit, almost a month later, i went directly to the office and spoke with the Community Manager, ****** ***** Directly, and asked about this credit, She stated they had received this credit "a month ago and even if it was a mistake, It's already cleared so nothing can be done now".
  Well now, almost 10 MONTHS LATER, i get an email, from this same community manager, ****** ***** sends me a vague email, (just MINUTES from their office closing, knowing i couldn't call for questions), that the payment plan she confirmed 10 months ago, did not clear and they JUST NOW caught that the payment was stopped back in January 2022.
  Now they are asking me to pay this balance back in full or spread it across my 12 month lease renewal, meaning I would have to pay an additional $466/mo ON TOP of rent! No one can do that! Ive this job and i know how it works, if Lincoln would have caught this Stopped Payment when it happened, i would have only been about a month behind and could have easily been caught up. But 10 months later to catch a stop payment that i did not even authorize?? NO way this is right!

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2022/10/18) */
  This resident (and former employee) applied for and was approved for rental assistance from ***** ***********. *** subsequently sent the property two checks on behalf of this resident. It is the resident's responsibility to confirm all monies sent and received on their behalf, as they are the ***** *********** applicant. The resident was made aware of this fact when he came to the leasing office to inquire about the second check received from TRR and applied to his resident ledger. The resident did state during this conversation with the assistant property manager that he believed he applied for recurring assistance from **** ***** *********** did stop payment on one of the checks. The resident was made aware upon the property discovering the stop pay, which has since included many emails and telephone calls with the resident from the property's Assistant Vice President, offering him payment arrangements to repay the rental assistance over the course of a year.
  However, the resident is obligated under the terms of his lease to pay his legally contracted rent and at no time has eviction been threatened to the resident, nor has the stopped payment balance been added to his account ledger. We have only asked for a reasonable payment arrangement from the resident, to which he has demanded the entire balance be waived. At this time, the resident owes both the rent from four months credited from the second rent relief check that was not received by the property due to the stop pay as well as over two months of current rent due. Subject to his current delinquency being resolved he has been offered the opportunity to renew his current lease under the same requirements of any other current resident.
  Thank you for your time, attention and consideration of this response.
  
  
  Consumer Response /* (3000, 11, 2022/12/13) */
  Lincoln Property Company's Lack of Due Diligence and Organization is causing me major debt and homelessness! I had applied to ***** ***********, I was approved for several month of rent so a check for $5800 was sent directly to my community, it was posted and cleared. Months later the community received a second check without my knowledge, directly from ***** ***********, then posted it to my account, again, without any notification. Once i discovered the second credit, almost a month later, i went directly to the office and spoke with the Community Manager, Nicole Lott, and asked about this credit, She stated they had received this credit "a month ago and even if it was a mistake, It's already cleared so nothing can be done now. Now, almost 10 MONTHS LATER, i get an email, from this same community manager, ****** Lott, sends me a vague email, hat the payment she confirmed 10 months ago, did not clear and they JUST NOW caught that the payment NEVER cleared! Now they are asking me to pay this balance back in full with no other options! I had a meeting with one of the VPs of the district, *** ******** This man was extremely rude, petty and immature, also broke several FAIR HOUSING laws in our meeting, He asked me several times, what I did with my money instead of paying rent and saying that he doesn't want to let me renew in the Apartment just because I told him I didn't have the money to pay this balance back and that does not assure him that I could pay my money going forward. I guarantee if I had recorded this meeting, this man would have been instantly fired and under investigation. I was ganged up on in this meeting by the Regional, ***** ******* and *** ********* treating me like I DID Something wrong, like this is my mistake!! THEN I was told by the Assistant of ****** ****** that she would be giving me a call about the situation, it has now been over TWO MONTHS with no call from her. I have called almost daily to speak to hear and STILL NO RESPONSE!
  
  
  Business Response /* (4000, 15, 2022/12/19) */
  The consumer's case is with our legal team and the consumer has been informed that all communications **** be moving through those channels.