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Business Profile

Real Estate Rentals

Invitation Homes

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invitation Homes has 22 locations, listed below.

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    Customer Review Ratings

    3.67/5 stars

    Average of 2,275 Customer Reviews

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    Review Details

    • Review fromDee S

      Date: 07/04/2025

      1 star
      The rental properties rates are extremely high & the communication sucks! You can't get managers to call back, like ****** ****** or ****** ****** account manager, the customer service is horrible & if they email back it's when you've added the corporate office email & after it's to late for them to do anything to help you. I was late once in a 12 month period & never asked for the late Fee to be removed, I just paid it. Then, I become diagnosed with cancer this month & was in the hospital the week rent was due, so it was paid late. I was out of work for over a week & asked as a one time courtesy could I please have this late fee waived as courtesy due to medical emergency & a manager told me they will allow one late fee waived in a 12 month period, but they played the game, saying I had the late fee from 10 months ago, which I paid & didn't asked that it be waived, so now I can't get the one late fee $145 back that I desperately needed & figured out a way not to honor the one waived late fee in a 12 month period. My portfolio manager ****** ******, said it is corporate ************** has nothing to do with it & unable to waive it. Then a *** at the corporate office, said the manager makes that decision, which is ****** & or the assistant manager ******, but they don't care! Then, I go to pay next month's rent July on-********** being charged another late ********* fee totaling $145 again. No one calls back, takes 3-4 days to email *********** never answer questions directly. I'm paying over $2100 a month in rent, along with other ********* funds are tight, I just want to be able to speak to the people who handle my account or get a phone call back, not some call center agent, who doesn't know anything about my account. No one is in office & the managers work from home, so they get away with not answering calls, returning calls & emailing back when they want. DO NOT RENT from Invitation Homes!
    • Review fromAnthony H

      Date: 07/03/2025

      4 stars
      For the most part we enjoy renting with them. Although the house we are renting has issues they have no problem sending a technician out to take care of whatever issue the house may have in a timely manner at no cost to us. An example is they replaced a whole bath tub because it was leaking and a hot water tank I would recommend renting with them overall
    • Review fromGlen H

      Date: 07/03/2025

      5 stars
      Only took a *** of days to get my AC fixed. Was very professional and extremely satisfied
    • Review fromLarry D

      Date: 07/02/2025

      1 star
      The company does not care for returning residence they have properties in their portfolio that are the same as what I'm in in the same neighborhood for hundreds less than they want to charge me to release. I've paid perfectly for over 3 years and they do not want to take care of me.
    • Review fromBrandi W

      Date: 07/02/2025

      1 star
      Invitation Homes seems to be in the business of stealing money from renters. We provided proof of renters insurance multiple times but to no avail, they continued to charge us for it and refuse to return the money. ****** ***** is rude and unprofessional and I would not recommend renting from this company. They also tried to charge us for a refrigerator that they removed from the property themselves.
    • Review fromSamuel J

      Date: 07/01/2025

      5 stars
      I had problem with my septic system a with in hours they had some one out and resolved the problem i a very timely manner thankful for there quick response. *** *****
    • Review fromNichell W

      Date: 07/01/2025

      5 stars
      ******* **** was great today Ive been with Invitation Homes since 10/2019 and I have never been unhappy with them. They always came through if either of my homes had an issue. They are fair and reliable and they have gotten even better if you ask me. This is my forever company I will forever lease with this company Ive heard stories of other companies and Im glad I chose them they have done me right going on 6 years. Maintenance, leasing, management all around great service!
    • Review fromSherie F

      Date: 07/01/2025

      1 star
      I wouldn't even give this company a one star if I had the option. They will literally rob you of your money. No one in customer service knows what they are doing and no one cares to help at all. I have had liability insurance and fees charged to my account repeatedly- even after submitting my documentation that I have liability insurance. In addition they require you to purchase their filters every month to not even send them every month. To make matters worse you can't even express your frustration with them on the phone without them just hanging up on you. A disgusting company that shouldn't be allowed to continue to operate as a business. I will never recommend anyone to this company and will make sure to avoid them at all costs when I purchase a home.
    • Review fromYonoris P

      Date: 07/01/2025

      5 stars
      Highly recommend... My recent move with a property management company was an exceptionally positive experience. The entire process, from initial inquiry to final move-in, was handled with remarkable professionalism and efficiency. The staff demonstrated a thorough understanding of the real estate market and the specific requirements of my relocation. Their knowledge allowed for a smooth and seamless transition, eliminating much of the stress typically associated with moving. Every detail was managed with precision, reflecting a commitment to providing exceptional service. I particularly appreciated their proactive communication and responsiveness to any questions or concerns I had. Ultimately, the company's dedication to client satisfaction ensured a remarkably convenient and pleasant moving experience. I highly recommend their services to anyone seeking a stress-free relocation.
    • Review fromDavid .

      Date: 07/01/2025

      2 stars
      Home is great, it is the organization from the higher *** in maintenance that is the issue.I have had issues with appliances that were removed after my tour and replaced with smaller cheaper ones right before I moved in.I had a letter from the *** to mow my lawn, which I did. Then 2 weeks later maintenance emailed me about the violation and they scheduled for a call, but they never called me about it. Instead they sent a full lawn crew 2 days after and bill me $450 for lawn care ... Communication is poor and maintenance has been a constant issue, other than that I do like my home.

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