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Business Profile

Real Estate Rentals

Invitation Homes

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invitation Homes has 22 locations, listed below.

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    Customer Review Ratings

    3.67/5 stars

    Average of 2,275 Customer Reviews

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    Review Details

    • Review fromMarsha V

      Date: 06/30/2025

      5 stars
      I've lived here for almost 7 years and I'm happy with Invitation Homes.
    • Review fromAndrea c

      Date: 06/30/2025

      4 stars
      The reason why I say a four is because I would perfer to pay my own water bill.I don't like that.They put my water bill in with my rent
    • Review fromMari T

      Date: 06/28/2025

      4 stars
      Invitation homes tried their best to always work with us. I have read a lot of bad reviews but from my experience in *******, it has not been a bad one. They arent perfect but have always fixed any issues we have had. I have always had a present for experience with and phone representatives as well.
    • Review fromMelvin E

      Date: 06/27/2025

      5 stars
      Very professional and efficient maintenance staff. ******* ****** is amazing, very proficient and friendly. Always satisfied with his work. Thank you very much. Great customer service.
    • Review fromJosh N

      Date: 06/27/2025

      5 stars
      ***** from the leasing office and ****** from the maintenance tech department are first class individuals and there should be more people like them working for your company, they are outstanding!
    • Review fromSamantha M

      Date: 06/26/2025

      1 star
      My husband fell through the deck at our rental home, the whole deck is rotted and on one side has a 7ft drop underneath with rocks and other debris, I immediately called invitation homes to let them know about the incident and made it very clear that this was an emergency situation and fell under the Washington state RCW 59.18.070 (1) imminently hazardous to life the deck butts up to the slider doors which would be the only safe emergency exit in the event of a fire! Otherwise I would be jumping out a window from the second level with a 9 month old baby! They sent out a company to give them a quote and denied it, saying they needed to further review! Its been over two weeks now and no resolution, I have sent emails expressing the hazard of the deck and asked them to reduce my $3000 rent for the amount of time the deck went untouched, ******* FROM MAINTENANCE SAID THERE WILL BE NO REDUCTION THE BEST THEY CAN OFFER IS TO temporarily fix THE ***** Unacceptable. I called code enforcement and was assigned an officer, I will be using there documentation for court if invitation homes does not work with me on a solution to this privately! I have documented everything thats happened with this situation. They failed to take mine and my familys safety seriously. Our lease is up in 1 month and we are not renewing because of the treatment we have recieved! Im really hoping they make this right.
    • Review fromJohnny W

      Date: 06/26/2025

      1 star
      Strongly advise against anyone renting from this company. Our AC is currently out in a state that has 100 degree weather and is in a heat advisory warning. Despite Air Conditioning being a part of our leasing agreement, Invitation homes has disregarded all requests for repairs. When pressed, they "offered" temporary portable AC units for days and have still never delivered. Each agent we have spoken to (a dozen) provides contradictory information to the agent prior. For all intents and purposes, our experiences with this company have shown us they do not care about their tenants and only want our money. We have been without AC in the middle of a heat wave for over a week endangering the health of our family and pets. We have communicated this safety concerns (on a recorded line) many, many ******** makes ZERO sense that we are on day NINE of our request for AC repair, in the middle of a heat wave. But hey, Invitation homes will still expect their $2,500 in rent in the next 4 days while our aren't even able to remain in our home for fear of our safety.
    • Review fromAmanda m

      Date: 06/26/2025

      1 star
      If you want a constant fight and horrible living conditions please pick this company to lease from. If there was zero stars i would pick that. They have hidden fees will try to evict you one day late. We had our air conditioner out during june threw August it was replaced and then pumping into the attic. They had 9 different companys come out and the last one actually figured it out. Well our house was 100 and we had to stay elsewhere they said they would take it off our rent. They never did then when i spoke to there property managers in the tempe location(what a joke) they said it was working the entire time and they wouldnt reimburse us for anything. We had unsafe doors and they had 11 different companys come out to re evaulate the doors everyone of them stated that they needed to be replaced but Invatation homes did not want to pay so after a year of random people coming in and out of our home they finally got them replaced. ....... the only person that has been helpful with anything at any point in my lease experiance is ******* the new maintenance manager. He tries very hard to push things threw.
    • Review fromKia M

      Date: 06/26/2025

      5 stars
      The maintenance *** ******* came did what needed to be done and in a timely manner Thank you!!!
    • Review fromDoris-Sylvia K

      Date: 06/26/2025

      5 stars
      We have been with Invitation Homes for 8 months now and Ive had an overall great experience with Invitation Homes. Any issues that have come up were resolved quickly and professionally. Ive called Maintenance a few times for normal wear and tear, and each time, ****** from the maintenance team has been especially helpful and kind. His professionalism and responsiveness have made a big difference. I highly recommend Invitation Homes to anyone looking for a reliable rental experience.

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