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Business Profile

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Secure Collateral Management, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company I believe is still stalking an harassing an following me hack me computers phone TV car they were hired for a repo in 2018 an they broke many federal laws over a 6 month time. They sent all kind of things to my phones an computer to erase what they had done during to time they were trying to repo my car well they didn't erase it all an I connected one of the hard drives an then just like that they have been stalking hacking vandalize break in to my home an it's gone on for months I want it to stop an I am think to use them for now an back in 2018

    Business Response

    Date: 04/21/2025

    We will review this claim and reach out to the customer to discuss. 

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The repo truck came to my house on 2/7 @ 12:38am to repo my niece 2015 ***** Civic which doesn't live here. In stead he pulled in front of my 2011 ***** Accord, put his lifters under my car. I guess after the fact he realized it was the wrong car. My car sits backed in on a hill. When the repo driver pulled his lifters from under my car; he pulled loose my fender. He didn't check the vin# or notice the difference of the model car before attempting to repo. I have more pictures of the damage, as well as, a video from my ring camera. All that I want is my car repaired.

    Business Response

    Date: 03/21/2025

    We will reach out to the customer directly, as there is some information that has been left out that we need in order to be able properly investigate this complaint.

     

  • Initial Complaint

    Date:01/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who these people are, Ms. **** will not stop calling and harassing me and my family. I am in bankruptcy protection and have a lawyer. I have sent out correspondence to all creditors to call my lawyer with any issues. I want these calls to stop and stop calling my family that I don't even speak to. They are threatening me with the police. They need to call my attorney with anything related to my case. I will press charges if this continues.

  • Initial Complaint

    Date:12/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they have constantly been calling me today i counted the calls 8 calls today! and its only 5 pm

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car back in March 2023. I was told that I had to pay 956 a month. After struggling due to terminal illness, I couldn't make my car payment for a few months. I tried to call the loan place to give them all of the money to get caught up on my missed car payments, and tried to pay an extra month ahead so I could get the charge off removed. This was through ************** and they refused to help. So then the account went to collections with Secure Collateral Collections. This evening, 12/9, at approximately 8:29pm I got a call to collect the debt from the number ************. I explained my situation. I told the guy on the phone that ****** was willing to buy my car from me with an additional down payment and I would have to pay them back the rest of the balance owed. He called me a liar. Then he kept telling me that I lived in ******* when I in fact live in ***********, ********. I told him that I do **** and he told me "so you can do **** and make money but not pay your car note on time. Got it" he was very rude and condescending. He kept instigating with me to receive a reaction which he got because a person can only be pushed so far. He kept interrupting me and he was very emotionally abusive. I asked for his supervisor which he gave the name and phone number of to me after he continued to degrade me and interrupt me.

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has repeatedly called myself and my family about an vehicle that has nothing to do with me. Giving my personal information out to people I do not know or barely know. I would appreciate it if they would stop harassing myself and my family.

  • Initial Complaint

    Date:10/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The following number: ************ listed as Secure Collateral Management just called me, ***** ****** of Miracle Mobility. A person said F... you ****** When you call back, it says to leave a message with ************ phone number, which is the same number I just reported to BBB, another BBB company listing, a person that scammed one of our customers out of their bank account information. Better Business should be aware, because they are listed as a BBB accredited company with a different number. The number ************ for any BBB listings should be taken down immediately as the scammer is using this number to call people, represent they are from your company and scamming people.

  • Initial Complaint

    Date:08/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/28/24. ************ called me for the first time today, meanwhile they have been calling my family in another city repeatedly speaking very unprofessionally. When I finally got the voicemail I called them back on the number that called me which was a scam number. And then finally the number provided on the voicemail - I called 4 time until someone picked up and clearly was a young young girl. Told me what the matter was about and proceeded to get an attitude and later argumentative after I asked questions she could not answer. She then hung up in my face, I called back to get placed on hold immediately and then later they hung up. lol she also stated I owed 2700 dollars on a 500 loan when I literally hopped into the portal of the borrowers website and seen the money owed and spent.

  • Initial Complaint

    Date:08/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called people I barely even know, friends, family etc. people Ive talked to once, twice my whole life. It is unacceptable to reach out to anyone other than myself with an issue regarding me. I ask that all calls, voicemails, emails and communication cease with any other party other than myself personally. The business is more than welcome to contact me via email **********************

  • Initial Complaint

    Date:06/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me, my family, my friends and people I am not even associated with. I want all communication regarding me or anyone I am close to to stop, cease, end as soon as possible. It has reached the level of blatant harassment.

Secure Collateral Management, LLC. is NOT a BBB Accredited Business.

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