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Business Profile

Skip Tracing

Secure Collateral Management, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skip Tracing.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from Secure Collateral Management asking me questions about an insurance claim regarding someone who has the last name as me. I do not know this person and do not have any pending insurance claims.

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been cold calling me and my emergency contacts they have been threatening me and my family calls are every day I want this company to stop the calls immediately

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been harrassed. Leaving voicemails on my phone. I have nothing to do with anything you are trying to call me about. Stop leaving voicemails. DONT HARASS ME BY CALLING ME AND ANYONE ELSE IN MY FAMILY. Cease and Desist. Contact from me. And anyone else associated with me.

  • Initial Complaint

    Date:02/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/15/2024, I received a call from this company and when I didn't answer she left a message. I called back as I did not recognize the number and the Representative stated that she was calling in reference to a vehicle that needed to be picked up. I have no idea what she is inferring too and I stated to the Representative that no one has the right to give out my personal information without my written consent as per the law. She argued to state that anyone had a right to contact me regarding a vehicle to be picked up. I have never heard of these people before and this company will be put on notice to Cease and Desist any further communications with me.

  • Initial Complaint

    Date:02/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called during late night hours. ********* family and friends that have nothing to do with this debt. I am requesting no contact from this company anymore. I will file charges with the **** should this persist. CD.

  • Initial Complaint

    Date:01/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not sure who this business is but in the past month they have called several family members and previous neighbors of nine from 15 years ago. This company has a lot of information about my children, marriages, addresses, phone numbers, social media contacts etc. They are very persistent and will never say what the call is actually regarding.

  • Initial Complaint

    Date:01/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The telephone number ************ associated with Secured collateral management keeps calling my number and do not leave message and when i do picked up a man with a very thick accent picks the call ask for a random name that is not mine. Please stop all the harrasment and do not call me again.

  • Initial Complaint

    Date:12/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No idea who this is. This number called my phone on CHRISTMAS Evening, 6:02 PM.This is unacceptable, for any reason.

  • Initial Complaint

    Date:12/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The number the company has on file is never answered. They secure collateral for *************** I've literally called this number have been on hold for 10 minutes 7 separate times with no answer, just an automated system that hangs up on you. I, and customers like myself need to retrieve their vehicles. ************ is the only number on file and its never answered. Please contact me for retrieval of my vehicle.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone from this company called me at work with some c*** about insurance paying for a car

Secure Collateral Management, LLC. is NOT a BBB Accredited Business.

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