We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Contractors

American Sun Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for American Sun Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Sun Solar has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Corruption Fraud stop these people

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar Panels purchased 2021 from Solar Avenue or Texas Solar Broker, constant calls and text to number provided for rep. *no* returned calls, unable to login to any website to see solar output. 2021 Panels no longer working and now I'm paying regular electricity bill on top of solar cost. *no* response from anyone.

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We agreed to have solar placed on our new house in October of 2023. The panels were completed in November of 2023. We were told that it takes about 3-4 weeks for the city to get the permits to connect us to the grid. 7 months later and we are still not connected to the grid. *** contacted the installer multiple times to only place the blame on the admin person that we are unable to contact.

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar Panels purchased 2021, constant calls and text to number provided for rep. ** returned calls, unable to login to any website to see solar output. 2023 Panels no longer working and now I'm paying regular electricity bill on top of solar cost. ** response from anyone.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my solar panels installed January 2023, I noticed in February 2024 there is a leak coming from the ceiling in my guest bedroom, which is located right under my solar panels. I have been trying to reach out to American Sun Solar but the phone line is disconnected, and there has not been a response back from the service request I put in via their website. ******* is under warranty but I have no way of obtaining that information for them to fix, now I will have to replace a wall, and possibly some of the framing and who knows if I need to do anything to the outlet that sits close to where the water was leaking. The lack of accountability and complete disappearance of this company is frustrating and costly on our ends when they should have properly installed our solar panels in the first place!

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grandparents and me got panels for their house. They were never finished connecting the panels. They kept pushing off the connection and still to this day has never finished anything. Then we found out that they the broker changed the owning of the house under my name to be able to get the loan and didnt explain that to either of us. This broker just mislead us completely and we want a refund or to get out of this loan.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to contact American Sun Solar. They are not upholding their end of the contract and without being able to contact them I am unsure of what steps to take next. The sales associate assured me that the system I installed would cover my electric bill, but it does NOT. That being said, my main concern is that I cannot get the issues I currently have resolved (including a s**** through the ceiling in the loft) and the warranty company ******** (which was part of my deal) has terminated there relationship with American Sun Solar and all contract terms are now deferred to American Sun, whom I cannot get a hold of. If I have any additional issues during the term of the loan I will have no way to get them resolved either. I have called, emailed, gone through the chat, used the contact option through the website, and contacted the sales department, NO RESPONSE. In addition the tax credit information I was given was completely false! I have to pay back 30K in April and only got a small portion reduced on my taxes. The tax credit can not be paid out only used as a tax deduction on your itemized tax return and only applies towards one section of those taxes. Needless to say I still owed money on my taxes and have a tax credit sitting there I cant access. I am still expected to pay the full 30% towards my loan so my bill does not increase. American Sun has been deceptive through out the entire process and I am paying the same amount now if not a little more than I was paying for regular elecricity and if my bill goes up in April I will be paying a lot more a month than I was paying before. DO NOT USE THIS COMPANY!

    • Initial Complaint

      Date:12/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent Wrong Documents to convince No response at all from them They said they will give me the exact deal my neighbor got and sent the wrong document and convinced me to agree for the Solar installation. Later I found that i got the wrong document. I need the price adjustment as promised to match.I have all the documents and conversations they sent to me. Agent Name - ***************************** and **************** Solar Texas Solar Broker LLC **** ************* ste 900

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service have been terrible and I did tried to reached out to ***** but He ignored my calls and email. after several complaints ,****** was sent and couldn't fix the problem.I have been out of solar for the past 3 months since 09/06/2023 and I kept paying the monthly bills to mosaic and sunlight the financial companies and my energy bills have increased tremendously.I need all my payments refunded and the contract should be cancel because I identified this as a big fraud. This has caused me a lots of emotional trauma and financial lost.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue 1: My Mother and I received solar on our separate homes. My sales representative forged my and my husband's deed (confirmed with the finance company) to have my mother as the only person on the loan at both residences. My husband and I should be on our residence, and my mother should be on hers. This has not been resolved after repeated follow-**** Issue 2: There was an overage in the loan request in the amount of $5000.00. The company had agreed to refund the amount directly to us via Zelle. This has not happened after repeated follow-**** Issue 3: The solar company agreed to have a tree cut down that was blocking the solar panels. After months of not having this done, they agreed to reimburse me if I had the work completed. I paid 300 to a vendor for this, and I have not been reimbursed after consistent follow-****Issue 4: On July 11th, my Solar representative ***************************** confirmed that he would have a new AC system installed in my residence as part of the deal, and at no cost to us. This has not been resolved after consistent follow-**** Issue 5: My mother's payment increased an additional 36 dollars per payment from the original amount that was confirmed on July 15th. On August 4th my sales rep confirmed he would reimburse my mother 432 dollars for this. This has yet to be resolved after consistent follow-**** I have texted my sales representative ***************************** countless times and spoken with and emailed ******************* at Solio Solar countless times seeking resolve with no assistance offered.

    American Sun Solar is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.