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Business Profile

Solar Energy Parts

Solar Sovereign

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Parts.

This business has 2 alerts

Complaints

This profile includes complaints for Solar Sovereign's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Solar Sovereign has 3 locations, listed below.

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    • Solar Sovereign

      163 Parkhouse St Unit 3218 Dallas, TX 75207-7211

    • Solar Sovereign

      2653 Manana Dr Dallas, TX 75220-1301

    • Solar Sovereign

      960 N Pine Rd Texas City, TX 77591-4755

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a solar mini split and all to install. Never came. Received updates out of stock but will be soon. I canceled the order. I was told I could expect a refund within 10 days. That was October 23 .

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered over 4200$ of batteries Ive never received my batteries or a refund!

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOLAR SOVEREIGN Order #**** Placed on July 5, 2024 at 12:22 pm Billing address Payment status: Paid ******* ******** ************************************************************* Shipping address Fulfillment status: Unfulfilled ******* ******** ******************************************************************************************** Order details EG4 BrightMount Solar Panel Ground ********** Kit | 4 Panel Ground Mount I Adjustable Angle I PRE-ORDER SKU: ******* $279.00 Quantity: 2 Total: $558.00 Subtotal:$558.00 Discount (JULY50):-$50.00 Shipping (Economy):$98.39 Tax (AR STATE TAX 6.5%):$39.42 Tax (AR COUNTY TAX 3.25%):$19.71 TOTAL:$665.52 USD ********************************************************************************** then contacted the company on 8/6/24 regarding order and was sent response from *** ******* executive department stating that the order was still in process and he was contacting their fulfillment team to get information on order. I have not heard anything since. I then tried to send them an email at ********************************** which is now not a valid email. When you go to their website the following message is listed To Our Valued Solar Sovereign Customers,It is with heavy hearts that we announce the closure of Solar Sovereign. Due to unforeseen circumstances beyond our control, we will be closing our doors. We deeply appreciate your support and loyalty throughout our journey.We are currently working closely with ******* to ensure that refunds are processed for all pending orders. For those of you who have already initiated the refund process with your bank, rest assured that we will be processing those requests as we receive notifications. All orders have been submitted for cancellation, and refunds will follow your bank's specific protocols and timelines.We extend our heartfelt gratitude to each and every one of you. Thank you for being a part of ************************** CC will not dispute as no firm date for delivery and over 180 days. So basically we are out of the money

    • Initial Complaint

      Date:11/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a solar ac heater unit and never received it. The order was around 4 months ago. I asked for refund two months ago. Got an email a month ago saying my refund will go through in 10 days. Tried calling no answer left many messages and emails.

    • Initial Complaint

      Date:11/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23, 2024 I ordered a special cord for $96.34. I should have received it within 5-7 business day's. I haven't received it to this day. I asked for a refund a few weeks later. I keep receiving emails that it's going to take another 10 day's and the money will be refunded. Well it's been many of those 10 day's and still no refund.

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business frauded me out of $4,000 for a solar air conditioner they charged me for but never had in stock and couldnt tell me when it would be in stock. Sales person stated item was in stock and would ship within the week at time of purchase. I even told him my reason for needing this solar system and he assured me everything was legit and thanked me for my service. I am a disabled ****************** Combat Medic, single parent that has to decide whether to pay the electric or buy food and this solar system I thought would save me money and give us a better quality of life. I just have an extra $400.00 a month payment to a loan company for a solar system I never saw. Refused to refund order and now refusing to communicate. What are my options, ****** will not refund my purchase until the business communicates with them to initiate a refund. Im stuck paying for a product i never received.

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was looking to get an off grid solar system, and looked around and i found soverign solar and i placed 4 orders to compliment each item, an inverter #**** $1468.32. 2- 48volt batterys #**** $******* / #**** $ ******* and 10 solar panels #**** $1353.00 . waiting and waiting and they got back to me and said Import problems,I said ok , then on oct.23rd they emailed me and said I have received a refund for my Inverter which is most important item. thats 3 months later so i emailed them **** said to refund all of my orders because partial is not worth anything.they sent email confirmations on 2 other orders.they said 10 days to receive refund but now its been 16 days with no REFUND . PLEASE HELP . I have been paying payments $200.00 monthly to ***************** for 3 months without receiving my merchandise,

    • Initial Complaint

      Date:11/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 Tesla Powerwall 3 from Solar Sovereign on July 24, 2024. I never received the order and was told numerous times that the order was waiting to be delivered. After waiting these amounts of time I never received the order. The order amount was $19765.20. I was sent an email advising me that a refund was being made and to expect it in 10 days which I have not received the refund. I am ready to take legal action but I would give them a chance first here.

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15/24 I ordered 10 solar panels and 2 batteries for $3580

    • Initial Complaint

      Date:11/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 24 hyperion 400 watt solar panels from Solar Sovereign and waited for them to be delivered but none were delivered so I cancelled my order. I received an email stating that I will receive a refund within 10 days of receiving the email. I still haven't received my refund or any panels. They have since closed their website and do not take any calls so I cannot reach anyone about their non issuance of the refund.

    This business is not BBB accredited.

    revoked BBB accredited business seal

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