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Business Profile

Solar Energy Parts

Solar Sovereign

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Parts.

This business has 2 alerts

Complaints

This profile includes complaints for Solar Sovereign's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Solar Sovereign has 3 locations, listed below.

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    • Solar Sovereign

      163 Parkhouse St Unit 3218 Dallas, TX 75207-7211

    • Solar Sovereign

      960 N Pine Rd Texas City, TX 77591-4755

    • Solar Sovereign

      2653 Manana Dr Dallas, TX 75220-1301

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on August 28, 2024. Order # ****. I put $11,000 on one credit card, and $6,639 on another. I have called them on 10/15/24, and every day since 10/28/24. The phone puts me into a queue, and says they will call me back. Dozens of calls later, still no response. On 10/23/24, I received an email stating I was getting a refund in the amount of $6,639, however I have not. The only contact I had was with **** on the purchase date. If they have any part of my order, I want it shipped, and the rest to be refunded immediately so that I can procure the items elsewhere.

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a solar kit from them. One of the inverters that came on the kit, and one of the inverters stopped working. After a bunch of back and forth emails I was told that they were going to replace it and was sent a shipping label. I was able to ship back to them but it has been since July of back and forth communication and I have yet to receive my replacement. I have tried to call multiple times as well as emails and I have not been able to get a hold of anyone. I'm fine just getting a replacement or my money back for the inverter.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased eg4 inverter and battery on august 5 2024, after multiple contacts where I was told supply chain issues were at fault and then they just stopped all contact with me. I requested a refund oct 20 and disputed with ******, after 11 days pending the "refund they sent" failed with ****** "the echeck bounced"

      Customer Answer

      Date: 12/04/2024

      ****** decided the dispute in my favor and returned my money,  this business is closed and the owner left the country last i heard.  

    • Initial Complaint

      Date:10/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed 2 orders and I only received partial of one order. These orders were placed back in July 10 and 23rd and you cannot get a hold of anyone there. I did have emails back-and-forth for about two weeks with ***** and he has now stopped responding and Ive lost all contact. They will not ship out the rest of my orders so the product I received is no good because I dont have any of the brackets or hardware to connect anything. I have spent over $4000 and have had to chase down what little Ive gotten. I want a refund or all of the product shipped immediately with tracking information. My two order numbers are. 3234 and 3442.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 10 solar panels at the price of $1344.82 on 08/19/2024. They charged my credit card but I still have not received the solar panels They will not answer repeated calls and emails

    • Initial Complaint

      Date:10/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** placed an order August 25th 2024, they emailed me that itll be packaged in 24 hours and shipped. However nothing. *** requested refund, after that they never responded its been 2 weeks after refund request, and no email replies, phones impossible to reach them.

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 16 purchased a stack of solar batteries. Have not received a tracking or shipping information. Have been emailing and calling for weeks and have not talked to anyone and only get auto generated generic emails. Have tried to cancel but again cant get any email response. We have over ******* tied up with company and cant move into our home with our solar system.our order number from them is # **** under **** *****

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order 3407 was placed on July 21, 2024 for one EG4 12kpv hybrid inverter with the understanding and the website stating this was on back order for a month and that I'd be contacted with a tracking number when it shipped out. The month came and went without any contact from Solar Sovereign. After repeated attempts to get a person on the phone, as they have an aggressive auto answer/ cue system, on 9/9/2024, I was again assured the unit would ship out by the end of the week, nothing... On 9/16/2024 low and behold I was able to get a manager involved on the phone, they emailed me a gift certificate (I won't be using) for my troubles and said again it would go out by the end of the week... Nothing... as of 10/07/2024 claim was filed with ******, waiting for resolution still...

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Solar inverter from ********************************** charged my credit card $767.00 Said it was instock allow 7 days to process After 7 days called and was told it would be 14 days till it was processed never heard anything till 21 days got an email saying they were having shipping problem they value me as a customer dont give them bad reviews they were working to fulfill my Oder Heard nothing else so after ************************************************ they would send a cancellation email that day whitch I never received there website clearly says if order has not been processed would receive refund in 7 days Been 6 weeks and havent heard a thing and havent received a refund ************ is dishonest and not fulfilling there orders or policies

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered solar panels from this company on 8/7/2024 after speaking to their sales representative **** who assured me they would be delivered in about 1.5 weeks. I emailed **** on 8/15 to ask for a status update and never received a response. After 2 weeks and several unsuccessful attempts to call them, I was told they would be delivered the following week. The following week, week 3, they said it was expedited and I would receive them the following Wednesday. 6 weeks after ordering the panels I was told they actually didnt have what I ordered, so I cancelled my order. It has been 3 weeks since I cancelled and I still have not received my refund. They lied to me several times and told me on two separate occasions that they had the panels (my order) in their warehouse and were just waiting on a shipping courier to pick them up. I paid $299.94 for my order Several other people online ie ****** reviews (maps) and ********************************** have expressed the same issues and concerns regarding this company.

    This business is not BBB accredited.

    revoked BBB accredited business seal

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