Complaints

This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
• 

  Sunridge Management

  Gulf Shores, AL 36542

• 

  Reserve at Rosemont

  1155 Indigo Ave Apt 7 Georgetown, SC 29440

• 

  The Lofts Of Inman Mill

  240 4th St Inman, SC 29349

• 

  The Villas at Parkwest

  3131 E Spaulding Ave Pueblo, CO 81008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move out date was 4/26/2025. By law, the deposit should have been refunded within 30 days of move out. The complex emailed me the final deposit detailing any deductions and the amount I should receive back. It has now been 45 days since move out and the complex is refusing to answer my calls and emails regarding the mailing of my check.

  Business Response

  Date: 06/10/2025

  Dear ******,

  Thank you for contacting the SunRidge Management Team. We appreciate you reaching out regarding your pending refund from Fountains of ********.

  Wed like to clarify that the property has up to 30 days to process the Final Account Statement, after which the refund is issued and mailed. We apologize for any miscommunication and want to inform you that your refund check was placed in the mail today.

  Please allow time for the postal service to deliver the check to the address you provided, as were unable to guarantee an exact delivery date.

  Thank you again for your patience, and we wish you the very best on your housing journey.

  Sincerely,
  
  SunRidge Management Group

  Customer Answer

  Date: 06/13/2025

  I have reviewed the business response and accept this resolution. 
  Check has been received 

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* apartments has sent me to collections on an account that I relinquished my name too. I had a roommate (******* ******) who took over sole ownership of whose disputed the charges with ************* that I am not being held responsible for. On April ****** I spoke with ***** whom worked for ************* at the time, she sent over an E-Document for me to sign, stating that I was removing ownership of the lease. The document was signed and ***** confirmed that I was no longer on the lease. ***** did not provide me with documentation of the contract updated and I took that off of good faith. ******* ****** disputed the charges and ************* reversed the amount of $4,000+, If my name was truly never removed than the charges reversed should also show on my account as well.. ***** did not accuralty remove my name from the lease, she only removed me as a contact person. The lack of communication amongst the staff and businesses is affecting my credit score and my life as I am being finically responsible for an account that I released ownership too.

  Business Response

  Date: 05/30/2025

  Dear ***** *****,

  Thank you for reaching out to the SunRidge Management Team and bringing this matter to our attention. Were sorry to hear about your experience and the impact it has had on you.

  Please know that we take concerns like this seriously, and we will be thoroughly reviewing the details of your situation. Our goal is to fully understand the issue so we can provide appropriate support and work toward a resolution.

  A member of our team will follow up with you shortly after weve completed our review.

  Thank you again for bringing this to our attention. We are here to assist and will do our best to help resolve this issue.

  Sincerely,

  SunRidge Management Team

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025, the 5th stair that leads to our second floor apartment fell in. The stair collapsed with my grand arrows (grandchildren) standing on the stairs.

  Business Response

  Date: 04/29/2025

  Dear ***** ********, 

  Thank you for taking the time to reach out to the SunRidge Management Group regarding your lease agreement with Cross Timbers at *************

  We want to assure you that we are aware of the situation involving the stairs and sincerely apologize for the experience you endured. Your safety and comfort are extremely important to us.

  Please know that following the incident, our team took immediate action to replace and repair the affected stairs. We also offered to contact local paramedics at the time, but our offer was declined. Additionally, when asked if you required medical attention, you indicated that it was not needed.

  We understand that you have requested to be moved to a first-floor unit. Unfortunately, we currently do not have any first-floor units available, nor are we expecting any to become available in the near future. While we have made multiple efforts to help resolve this matter, we recognize that we have not yet reached a satisfactory outcome.

  At this time, we kindly ask that you continue working with the onsite team, who remain committed to assisting you as best they can.

  Thank you again for your communication and understanding.

  Sincerely,

  SunRidge Management Group

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/25 my car was towed from my leased, covered parking spot on the apartment property. I was parked correctly in the spot. I pay monthly rent for the space and I have paid on time every month. I was charged $332.72 for the tow and had to pay for an **** to get to Papas Lot in ****** so I could recover my car and get to work. I am requesting full reimbursement from management.I asked the manager, ******** ****, to make it right and got no relief in the matter. Even though management has my car information, and I lease a parking spot, I was told I needed to put my information into a new app or it would be towed. Management has completely outsourced this function, turning our lot into an additional revenue source, to the detriment of residents. There is no parking issue at the complex, the lot on my end is rarely more than 1/3 full. Yet they do not have security for the complex. A number of cars have been broken into in the lot during my 5 months here. And apparently no cameras either? Cars have been hit by other vehicles in the lot with no record of the incidents. And good luck to you if you would like to have visitors. Visitors cars must be registered too, and according to the signs "must park in registered visitor spaces". The problem is there are no registered visitor spaces. I assume that means that visitors cars can be towed at any time, registered or ****** addition, one of the "secure" access doors in my building has been broken for weeks. Anyone can walk right in and bang on doors, harass residents, steal packages, or whatever they like. One more example of management lining their pockets while ignoring the safety and comfort of residents. Perhaps if management was more focused on the safety and comfort of residents, they could fill more of the apartments and improve their results. However, I doubt we will see any significant change there.

  Business Response

  Date: 05/01/2025

  Dear ******* *******, 

  Thank you for reaching out to the SunRidge Management Team regarding your vehicle being towed from *****************

  We have reviewed the details of the incident and would like to share that communication regarding vehicle registration was sent to all residents via email on both February 6th and March 4th. In addition, a flyer outlining the registration process and towing policy was posted on each apartment door.

  Please note that it is the responsibility of each resident to ensure their vehicle is properly registered in the system. In this case, weve confirmed that your vehicle was registered after the tow occurred.

  As such, we regret to inform you that neither the property nor the management company will be issuing a refund for the towing fees. We understand this may be disappointing, and we appreciate your understanding as we work to maintain consistent enforcement of community policies.

  If you have any further questions or concerns, please dont hesitate to reach out to the onsite team directly.

  Sincerely,
  
  SunRidge Management Group

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/25 Hello, I am a resident here and I am writing to report an incident regarding one of your managers, ****. My toilet has been clogged for days and it is **********'s responsibility to send a maintenance person to go fix it. However, when I asked the manager if she can get someone to fix it, she said you have two bathrooms and fixing it not necessary and that our request would be at the very bottom of her list. When I asked her further, she started yelling at me on the phone, and when I asked her not to raise her voice at me, she did it again then refused to talk to me by hanging up the phone, This is ridiculous service coming from the management. I will be reporting this incident to the BBB.

  Business Response

  Date: 04/24/2025

   Dear Loan ****,

  Thank you for reaching out to the SunRidge Team regarding your work order at *****************. We appreciate you bringing your concerns to our attention.

  Please know that we have received your work order, and we understand how important it is to have the issue resolved. Our team is actively working to address it.

  Wed also like to acknowledge that the Property Manager was professional and patient in their efforts to explain that other work orders were being prioritized based on the time they were received. We apologize for any miscommunication that may have occurred during this process.

   We are committed to ensuring your work order is completed as soon as possible, and we appreciate your understanding. Should you have any questions or would like an update, please dont hesitate to contact the officewere here to help.

  Sincerely,
  SunRidge Management Team

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at The Sunridge apartments in ******** for two years . I have had multiple issues regarding stealing my money when it comes to maintenance. And I also had an issue that the previous office manager decided to handle very poorly. Which I recorded the whole thing. Now I have moved out of those apartments. It has now been 30 days and I still have not received my deposit back. I have been in touch every week to get the runaround. My apartment was totally clean. I didnt leave a crumb in there, the landlady even said that it was ready move in unit, but I have yet to receive my money back. This isnt the first time theyve withheld money from me but now I am no longer a tenant legally. You are supposed to return a deposit to a tenant within 30 days. Were past that now. They also claimed that I needed to pay a housekeeping fee when I carpet cleaned the apartment myself, and pay for blinds that were not even brand new when I moved in. They were used from a previous tenant that moved out just one week before I moved in. They also charge me water the last three months of my lease, which I have not paid water the entire time Ive been there. Theyve beentaking the charges off because I was not paying water but now I have to pay for the last three months and Ive been there for two years I have to pay water.

  Business Response

  Date: 04/04/2025

  Dear Timashia ******,

  Thank you for reaching out to us regarding your concerns about your residence. After reviewing your complaint and the details you provided, we found that your community, The SunRidge Property, is not managed by SunRidge Management Group and is not affiliated with our organization.

  We understand how important it is to have these issues addressed, and we encourage you to reach out directly to the ownership or management team responsible for The SunRidge Apartments. Unfortunately, as this property is not part of our portfolio, we are unable to assist at this time.

  We appreciate your understanding and hope you are able to find a resolution soon.

  Sincerely,

  The SunRidge Management Team

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been staying back here since July everything was fine starting mid December I received a letter on my door for being behind suppose to been only 2 month but it was 3 months on there paperwork so i agreed in court to make a payment arrangement my total was like 28-2900$ me and the landlord at the time agreeed on me making a payment of 2 payments of 900 some dollars which I done so 2week later after I made the payment the person who work in the office was no longer there it was a new person name Ms ****** so I started paying my rent after those payment paid rent on time after my agreement the lady Ms ****** started coming with off the wall balance saying I old for 3600$ my case worker offered to pay them money they refuse to work with her so I made the payment on my on going forward she took my money for march rent between February and the end of march she place a paper on my door of a outstanding balance of 3600$ so come the end of march the total came up to 3800$ so I went to pay my April rent she refuse my money said they was filing eviction bc it wasnt 3800$ I dont owe them no 3600 neither 3800$ they are scamming people it wasnt just me they refusing to fix stuff Im just getting a mailbox key for the home like January I been there since July 2024 they need to be shut down from other saying they dont pay water I havent payed water since I been there it was all included in the rent since she been there thats what she been saying

  Business Response

  Date: 04/09/2025

  Dear Janquel *****,

  Thank you for contacting the SunRidge Management Team regarding your concerns. We appreciate you bringing this matter to our attention, and we want to assure you that your complaint has been received and carefully reviewed your account at Mark *** ********************.

  After thoroughly investigating the situation and reviewing the account history, we found that all charges applied to your account are accurate. We have attached a copy of your ledger for your reference, which clearly outlines each charge and payment made. Based on our review, the current balance is the result of a combination of partial and missed payments over time. No funds are missing from your account, and the amount posted is correct.

  Please understand that we do not engage in any practice of taking or withholding money from our residents. All charges are transparent and recorded, and we strive to maintain a high standard of integrity in handling resident accounts.

  If there are maintenance issues within your apartment, we want to help. We have established procedures for submitting work orders to ensure that all requests are addressed in a timely and organized manner. We encourage you to report any maintenance concerns directly to our team so we can assist you as soon as possible.

  Finally, we would like to remind you that any decisions regarding a pending eviction are made by the onsite management team in accordance with our community policies and lease agreements.

  We hope this provides clarity, and were here to assist you if you have any further questions or require help submitting maintenance requests.

  Sincerely,

  SunRidge Management Team

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Azul apartments never have hot water. I am on day 6 of not having hot water. I have been here 2 years and this happens at least twice a month. This office workers do not care, they lie to you all day that the boiler is being fixed then they go home and we still have no hot water.

  Business Response

  Date: 03/28/2025

  Dear ******* *******,

  Thank you for reaching out and bringing this to our attention. We understand your frustration and want to assure you that we take these concerns seriously.

  Upon reviewing your complaint, we found that a work order was received, and we were able to successfully have a vendor complete the necessary repairs on the boiler. The issue was resolved yesterday, and hot water service should now be restored.

  We sincerely apologize for the delay and any inconvenience this may have caused. Please know that we worked as quickly as possible to address the problem, and we appreciate your patience and understanding. If you experience any further issues, do not hesitate to reach out.

  Sincerely, 

  The SunRidge Management Team

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lived at ********* Villas from October 2022-October 2024. We paid our rent on-time, every time, and kept our apartment clean. We treated our apartment as if we were the owners and not the tenants. On 10/31/2024, our Lease ended at ********* Villas, a subsidiary of SunRidge Management group in **********, **. We had an outstanding charge of $403.81 due to cleaning and final trash/water bills. It was sent to collections in January, and we promptly paid the Bad Debt Collector the full amount of $403.81 on 01/19/2025. My husband and I were under the assumption that it was taken care of and that we owed no more money. On February 3rd, 2025, we received a final ledger statement from ********* Villas stating that we still owed ******. We attempted to contact the main office at ********************************* multiple times to rectify the situation, but kept being told that they would need proof that we paid the full amount. I sent an email to ************************************************ on February 19th with the appropriate letter from the debt collection agency proving we paid the amount in full. Since then our balance has not been corrected, and no one has confirmed they receive our proof of payment.On March 24, 2025, I attempted to call the main office as the balance still shows ******. I asked for the manager and was told she was busy, and received no phone call since my attempt. I am requesting that this balance be taken off of our account since we paid in full to the debt collectors. I also am requesting that we receive proof we have $0 in our account and that the company cease and desist any further contact, especially from any debt collectors. Please feel free to call me with any further questions. I would like to see this issue resolved as soon as possible. Thank you.

  Business Response

  Date: 04/03/2025

  Dear ********* ******, 

  Thank you for taking the time to reach out to the SunRidge Management Team. Our goal is to review your account with ********************************* as we all share your concerns with us. We take this situation very seriously, and we want to assure you that we are looking into it thoroughly with the goal of providing a solution.

  We ask for your patience as we work with RentDebt to understand where the miscommunication occurred. In the meantime, please continue to communicate with the onsite team for any immediate assistance.

  We truly appreciate your understanding as we work through this, and we will keep you updated as we progress.

  Sincerely, 

  The SunRidge Management Team

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex property management has refused and continues to not fix the security gate on the property. When I moved in in July 2024, I was guaranteed and told and promised a functional Gate to my complex, I was told Verbally. In my apartment complex lease It states that the gate will not be functioning 100% of the times because it is subject to malfunctioning, which I understand but its been over three months that our gate has been just wide open day and night, which is against what theyve been promising tenants and promising new move-in people. Ive tried to ask them several Times to get this issue fixed because I pay a higher rent in the city just to have a gated community. I can hardly ever reach the property management. I have to email them 4 to 5 times just to get them to respond to me. Management has told me every single time theyre doing all they can and that theyre trying to get in touch with a vendor. I dont believe this is true because its been 3+ months of this Lie that they keep telling me. I was a property manager myself, and when we had gate malfunctions, it took less than seven days to get it fixed because as A property manager its your due diligence to maintain and fix all property problems and issues. They ignore me when I reach out to them and they give me attitude every single time I try to talk to them. It makes me literally not want to live here because I dont feel safe in my community because they dont use the gate like they should be.

  Business Response

  Date: 03/28/2025

  Dear ******** *****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in the gate repairs and truly appreciate your patience as we work toward a resolution. Our team is actively addressing this issue and working closely with vendors to get the necessary repairs completed as soon as possible.

  We understand the importance of feeling secure in your community. While we strive to maintain a functional gate, it is important to note that gates do not guarantee security, as crime is not confined to any specific area. We encourage all residents to remain vigilant and report any suspicious activity to the appropriate authorities.

  Please know that we value your residency and are committed to maintaining a safe and comfortable living environment. If you have any further concerns, feel free to reach out, and we will do our best to assist you.

  Sincerely, 

  The SunRidge Management Team