Property Management
SunRidge Management GroupHeadquarters
Complaints
This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 102 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I hope youre doing well. I am writing to formally dispute an unjustified charge related to my rent payment at Inwood on the Park (*************************************).On February 27, I successfully paid my rent and received email confirmation (Proof 1). My bank account also shows the deduction (Proof 2). However, on March 4, the payment was unexpectedly returned by management (Proof 3), and I was asked to pay again (Proof 4).Despite making my payment on time, I was unfairly charged a $50 late fee and a $2.95 service fee (duplicate charges)-the mistake on managements part, not mine. As a postdoc on a limited budget, this fee is significant and could go toward necessities like groceries or study materials.I kindly request a refund of these charges, as it is unfair to penalize me for an issue beyond my control. I appreciate your time and assistance in resolving this matter fairly. Please let me know if further details are *********** regards,QianBusiness Response
Date: 03/06/2025
Dear **** *****,
Thank you for reaching out to the SunRidge Management Team regarding your account with Inwood on the Park. We appreciate you bringing this matter to our attention and want to provide clarity regarding the returned payment.
After a thorough review, we can confirm that neither our system nor our team made an error in posting the charge to your account. Our records show that you initiated an ACH (Electronic Check) payment on February 27th for the balance on your rental portal. The email confirmation you received is automatically generated for all scheduled payments; however, it serves as a confirmation of the payment being scheduled, not necessarily processed. While the payment was initially submitted, it was later returned due to insufficient funds.
Per our community policy, a Non-Sufficient Funds (NSF)fee is applied to all returned payments, regardless of the reason. The bank statement you provided supports this, as it indicates that there were not enough funds available at the time of processing.
We understand that unexpected fees can be frustrating,and we strive to be as transparent as possible regarding our policies. If you have any further questions or concerns, please feel free to contact our office directly. However, please note that the *** nor Service fee cannot be waived.
Sincerely,
SunRidge Management
Customer Answer
Date: 03/06/2025
I am rejecting this response because: Thanks for providing the response from SunRidge Management Group. I appreciate your help very much. Unfortunately, I am not satisfied with their response, as it does not address the key concerns of my complaint.
1. Miscommunication from Office Staff:
After making my initial payment, I personally visited the leasing office twice to confirm whether my payment had been successfully processed.
On both occasions, the office staff assured me that my payment was successful and that no further action was needed.
However, the refund only occurred after the payment due date, resulting in late fees that could have been avoided had the office staff provided accurate information.
2. Bank Account Had Sufficient Funds:
By the time the refund was processed, I had already transferred additional funds into my bank account.
This means that if the payment had been reattempted or properly handled in a timely manner, there would have been sufficient funds to cover the rent.
The issue here is not simply about an NSF fee, but rather about the leasing offices failure to provide timely and accurate information, which directly contributed to the problem. Had they informed me earlier that the payment had failed, I could have taken action immediately to prevent the late fee.
I request that SunRidge Management reconsider their stance and waive the *** and late fees, as this issue was caused by miscommunication on their part.
Please let me know how we can move forward toward a fair resolution.
Best regards,
QianBusiness Response
Date: 03/06/2025
Hello,
Thank you for reaching out to the SunRidge Management Team. We want to provide clarification regarding your concern.
There was no miscommunication on our staffs end. Our office is only able to see that a payment was processed via ACH and marked as pending under the assumption that sufficient funds were available. However, after reviewing the bank statement you provided, it confirms that the payment was declined due to insufficient funds.
Per the terms of the lease agreement, a Non-Sufficient Funds (NSF) fee is automatically applied to all returned payments. This policy is standard and in compliance with Fair Housing regulations, and as such, the fee cannot be waived.
At this time, we consider this matter resolved. However, if you have any additional questions or need further clarification, please feel free to contact our office directly.
Sincerely,
SunRidge Management Team
Initial Complaint
Date:01/06/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We've been in contact with Sunridge before. Things escalated when the police were called on us for a false domestic violence report. My partner and I were playing around and we explained the situation to the officer, who realized there was no issue. Shortly after, we received another lease violation on our door that included a second police visit and warning of fines or eviction. We requested police case numbers in person and by written note from the property manager, to which the assistant manager said she will get them from the property manager as she wasn't available. After conversation with both **** requesting an in person meeting with the property manager to discuss case numbers and our lease, we were told that we could no longer meet the property manager in person and must communicate via email. (I did send a formal email.) After expressing our frustration, we received another lease violation and were threatened with "repossession" of the property at the end of our lease. That same evening, three police units came to our apartment for "fighting." However, my partner was just extremely upset with the note left on our door rather than the case numbers and meeting we requested, completely avoiding the matter. The "fighting" in question was him yelling down the stairs for the property manager to hear that he was displeased with their lack of assistance followed by our door slamming shut. A few days later, we had another lease violation on our door for the previous police call. I taped the note back to the property managers door and wrote on the back that she can respond to my email for any further communications. Later that night, a state police officer approached us after coming home from dinner, and we shared our concerns with him. He was empathetic and assured us he would speak to the property manager. We informed him we were leaving the apartment because we no longer felt safe or comfortable. I believe in ********* this is called Landlord Harassment.Business Response
Date: 01/17/2025
Dear ******* *****,
Thank you for contacting the SunRidge Management Team. We have thoroughly investigated your concerns regarding your experience at **** at ********************. Our goal is to provide you with a clear and comprehensive response.
After reviewing your account and discussing the matter with the onsite team, we have determined that there was no harassment involved in this situation. The police were called to the property following multiple noise complaints from your neighbors regarding loud noises coming from your apartment. Per the terms of your lease agreement, a lease violation was issued as a result of this incident.
To ensure clear and professional communication moving forward, the property has requested that all future communication from you be in writing rather than in person. Please note that the notice you received regarding your leases non-renewal status or notice to vacate was not a threat but rather a formal document reflecting the number of noise complaints received by the office.
Additionally, actions such as yelling and making slamming noises, which led to police involvement, are considered disturbances under the lease agreement. This behavior necessitated the issuance of an additional lease violation, as outlined in your lease agreement and the resident handbook.
These violations are not considered harassment by the property manager but rather enforcement of the lease agreement to ensure compliance with Fair Housing regulations and to treat all residents equally and fairly.
The SunRidge Management Team remains committed to ensuring that all situations are handled appropriately and in accordance with the lease agreement and community policies. We appreciate your understanding in this matter and wish to reiterate that the actions taken were a result of protocol,not harassment.
Thank you for your attention to this matter.
Sincerely,
The SunRidge Management Team
Initial Complaint
Date:12/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi! I just want to warn anyone who thinks of ever moving here. First of all, I would have everyone look up the complex. This new complex sounds like other reviews left by residents at some of the other properties they manage elsewhere. From the first day my wife and I complained of electrical issues, the microwave would trip within 3 seconds. No one ever fixed them because the builder didnt want to have to come back and fix it; I have videos and pictures. They tried to replace the microwave, outlet, and circuit breaker multiple times with no resolution. The electrical issues continued; my wife was using a brand new toaster that caught fire. My wife was able to put the fire out without any damage being done to the apartment. After reporting this to the leasing office and requesting a resolution since a fire had also happened over the weekend. Monday afternoon after I had a couple of drinks before I went over while I was out with my dog to demand answers since the electrical issue had also caused a fire. I believe a security alarm went off after Courtney told me to leave because she didnt have an answer or when these issues would even be acknowledged. They did admit other units had issues with appliances as well. Courtney called the cops on me and told the officer that I was trespassing. I feel as if she was trying to get me arrested or killed because Im an African American woman. I reached out to Corporate on multiple occasions with no response either. I was upset and I still am upset with how Cavalry at ************ handled any issues brought to their attention. I really wasnt upset that the apartment looked like some preschool children put it together. My wife and I were only planning to stay for 3 months. We received bogus lease violations that were clearly retaliation especially since other residents violated lease terms and conditions on multiple occasions and never received a violation nor did they receive an eviction notice. Good luck to anyone renting.Business Response
Date: 01/24/2025
Mrs. ********,
We are saddened with the mischaracterization of not only the community, Cavalry at ************, but also the leasing team that assisted you and your wife during your residency. The maintenance and electrical concerns that were brought to our attention were fully addressed, and were found to be caused by the slamming of the microwave door that caused a safety in the microwave to shut off. Before this was figured out, circuit breakers and electrical outlets were replaced, as well as being given a temporary countertop microwave for use while troubleshooting was being completed. Our goal is to ensure the satisfaction of our residents and we are sorry that there was even an issue to investigate, but everything was done to rectify this issue in a timely manner. During your residency, other issues occurred that led to the lease violations and eventual eviction for non-delinquency breach of lease. These include resident conduct and violation of paragraph 11 in your *** lease contract, including trespassing in a construction area, disruption to business operations due to intoxication in the business office resulting in a police ****** out of the office, and harassing/threatening emails to the staff. We appreciate that you chose Cavalry at ************ as your home and we are also sad that these events occurred.There will be no billing adjustment to the final account statement. We wish you the best in the future.Thank you,
ManagementCustomer Answer
Date: 01/27/2025
Complaint: 22745104
I am rejecting this response because: everything the leasing company is stating why I got a violation was a cause of me trying to get them to fix the problem. The builder also changed out the microwave and changed the gfi. The problem still existed and Courtney was there when the builder was being nasty to her when he was trying to solve the problem. The builder wanted to finish the rest of the buildings. Courtney even took another video of what was happening. The issue with the microwave was also done in front of her, maintenance, builder and electrician and no one ever said previously it was due to slamming the microwave door because we never slammed the door. But Courtney isnt being honest. She lied in court and stated she also mailed us a letter. The trespassing was to get a hold of the builder and one of his employers that didnt speak English ushered me over so I could speak to him. Because the employee didnt speak English and I had to text on my phone to translate what my issue was. Also Courtney lied to the police officer when I was trying to get answers. Courtney thought it was a good idea to call the cops. Every violation they are stated has something to do with the electrical. Courtney and staff knew I had mental health issues and was hospitalized shortly after she traumatized me by calling the cops and making false reports. The false allegation that we didnt pay our rent, was also a lie. I have a picture that shows that we werent allowed to pay while Courtney was trying to evict us. The reasons I wasnt in court was because I was just released from the hospital.
Courtney staff have put up false reviews on ****** as well. So you can see they have no ethics. I have videos of everything but it wont upload to your sight.
Regards,
******* ********Business Response
Date: 02/10/2025
Dear ******* ********,
Our leasing office has worked to support you while addressing the work orders in your unit. Upon discovering that certain actions contributed to these issues, we followed established protocol by issuing lease violations in accordance with your rental agreement. Our staff acted transparently and in good faith to ensure your residency at Cavalry remained as comfortable as possible. All violation notices were issued in a timely manner, and we continue to uphold integrity and fairness in enforcing community policies.
Additionally, our team has the right to contact authorities when a residents or visitors actions violate our communitys conduct agreement. This decision was made based on the situation at hand and is not a reflection of personal character. While we understand that legal matters can be stressful, we do not control court decisions or scheduled appearances.
Regarding online reviews, we want to clarify that they are posted by various individuals and are not influenced by our leasing team. At this time, the final account statement remains as issued, and no billing adjustments will be made.
The SunRidge management Team
Initial Complaint
Date:12/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gated community but the entrance gate is allways open leading to break inside of people's cars and also informed the cameras of the complex are mostly broken or do not work forcing my hand to buy my own security cameras, junk cars being parked with no consequences also cant keep a tow company to enforce, Had a water leak recently TWICE within a months time from the upstairs neighbors and nothing was done can only imagine mold build up, mold in vents, charge us monthly for pest control but never show (roaches), agreed on apartment transfer but was lied to and given away, landlord ***** turns a blind eye to issues she has been informed directly of and better off making my own repairs because any work order I put into their website is ignored and marked as complete when they in fact have done nothing. Overall if I wasn't the only income taking care of my girl and our 2 kids I'd find something better but close to work and cheap but also something needs to be done about these people and the way they run these apartments.Business Response
Date: 12/31/2024
Dear *******,
Thank you for reaching out to the SunRidge Management team. We appreciate your patience as we work diligently to address this matter.
To better assist you with your complaint, we kindly request the name of the community where you currently reside. This information will help us locate your account and provide a thorough explanation.
Our goal is to resolve this issue promptly and ensure an effective resolution for all residents. We appreciate your cooperation and understanding as we work to address your concerns.
Sincerely,
SunRidge Management
Customer Answer
Date: 01/14/2025
Mold in vents, entrance gate allways open leading to break ins of cars, junk cars parked, roaches, negligence to complete work orders submitted through the ResMan app, and my biggest current issue im having is my rent was allways $1637 usually round up and pay $1640 even got ahead and paid $1630 one month as shown in pictures provided, however my rent apparently went up for some reason and was not notifed for the past 3-4 months putting me in the negative/behind and feel like it's retaliation for my recent complaints making me seem negligent giving grounds to evict me and my family I understand I should checked the app but I only use it to submit work orders needed for my apartment but regardless feel I should have been notified if we were short money when turning in our rent. I would also like to be compensated for any repairs I do myself such as having to buy light bulbs with my own money cause they canceled my work order and it is dim lit where we eat only having the light from the kitchen.Business Response
Date: 01/14/2025
Dear *******,
Thank you for reaching out to the SunRidge Management team. We appreciate your patience as we work diligently to address your concern.
To better assist you with your complaint, we kindly request the name of the community where you currently reside. This information will help us locate your account and provide a detailed and accurate response. Unfortunately, we were unable to identify the community based on the address you previously provided.
Our priority is to resolve this matter promptly and ensure a satisfactory resolution for all residents. We value your cooperation and understanding as we work to address your concerns.
Sincerely,
SunRidge Management
Initial Complaint
Date:12/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested copies of the utility bills for two months. Per the rules of the ************************* AND their own lease agreement, I am entitled to copies. The apartment complex has one master meter. After the complex was sold, utilities started being charged, which where previously included in the rent. The management company gave me a copy of my "ledger" (stating that was all they were required to provide per the lease), the ledger was a spreadsheet of the same thing as the payment statement. The electricity of the apartment we now rent (moved from another apartment in the same complex) has its own meter. We have been charged the EXACT same amount 2 months in a row.Business Response
Date: 12/10/2024
Dear ***** ****,
Thank you for reaching out to the SunRidge Management Team and for your patience as we reviewed your concerns. I have thoroughly investigated your complaint with the goal of providing a clear response and resolution.
Upon reviewing our records, we confirmed that you requested your utility breakdown on October 31, 2024. Following this, our onsite team promptly hand-delivered the requested documents to your apartment.
To ensure we provided the best service, the onsite team also took the opportunity to verify that everything within the apartment was fully operational, especially in light of your concerns regarding the billed amount.After their review, the onsite team confirmed that all systems and appliances were functioning properly.
We understand you have been in consistent communication with the onsite team at ***************, who have remained in contact with you regarding this matter. After reviewing your account and consulting with the onsite team, we have compiled the requested documents for your reference.
If you require further clarification, our onsite leasing team is available to discuss the details at your convenience. Please rest assured that we strictly adhere to the terms of the lease agreement and would never withhold any documents from a resident.
For your reference, please find attached the utility documents you requested as well as the conversation history between you and the property.
Sincerely,
SunRidge ManagementInitial Complaint
Date:11/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rent an apartment at district at *********************** bottom floor. I have emailed and called about noise complaints dated back sense august of 2024, the manager responded for awhile but then turned it. Around on me saying the upstairs neighbors are in their home and can do what the please. The manager ha s also asked me to move to a top floor on my own dollar. My last complaint I called about, I was rudely hung up on by an employee in the office. They have sense stopped responding at all to me. I have always been nice and polite but they are clearly taking the upstairs residents side which is discrimination. The noise is loud they jump run and stay up until 1am making a ton of noise. But I was told its ok its their house. Even though in the lease under section 1. Letter b and c its says behaving in a loud obnoxious manner and disturbing my rights and comfort is not allowed. I have emailed and called corporate sunridge management and am being ignored to. I have called and they transfer me to nothing and have said I have an attorney, when I have no idea what they are talking about. I am trying to resolve these issues, the noise complaint is not ok and Im being discriminated against when the upstairs people can do whatever they want. Its also supposed to be a gated community and the gates are broke and we are having people vandalize cars. Marijuana is constantly smoked in certain apartments also. I feel not safe anymore and more so discriminated against especially when they stopped trying to help and told me my neighbors can do what they want its their home. Corporate is just as unprofessional as district at *********. I will also file a complaint with the state. My lease is not up until may and they wont even let me out of my lease. I cant sleep at night because of the constant fixtures moving because of the jumping and running. They also are aloud to leave their door wide open and tv blaring to where I can hear it in my room. They are violating my right to peaceBusiness Response
Date: 01/17/2025
Dear ******* *****,
Thank you for contacting the SunRidge Management Team. We have thoroughly investigated your concerns regarding your experience at ******** at *********. Our goal is to provide you with a clear and comprehensive response.
After reviewing your account and discussing the matter with the onsite team, we have determined that there was no discrimination involved in this situation. When the property receives noise complaints, it is our responsibility to follow established protocol. Minor noises reported during the day are documented, and we follow up with all parties involved. However, for privacy reasons, we cannot disclose details about the actions taken or the individual who reported the complaint.
The onsite teams intention was to offer a solution aimed at improving your living experience, not to cause offense. Please rest assured that the onsite team does not take sides in any situation reported to the office.
We maintain an open-door policy to discuss any current concerns you may have. Regarding your concerns about the gate and community safety, we would like to remind you that crime has no zip code. We strongly encourage anyone who witnesses or experiences a crime to contact the local authorities immediately.
If you wish to terminate your lease agreement, we welcome you to visit the office, where we can provide detailed information about that process. Please understand that allowing you to break your lease agreement without the associated charges would be a violation of the Lease and Rental Agreement, as well as Fair Housing regulations.
The SunRidge Management Team remains committed to ensuring that all situations are handled fairly and in accordance with the lease agreement and community policies. We appreciate your understanding in this matter and wish to reiterate that the actions taken were the result of standard protocol, not discrimination.
Thank you for your attention to this matter.
Sincerely,
SunRidge Management
Initial Complaint
Date:10/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Parc at ******************** has failed to update their records regarding my payments made to them through the entity RentDebt, which indicates that I have a balance remaining with them when the balance has been paid off since December of 2023. This issue has caused my credit to be affected & stop me from being able to apply to another apartment complex due to their negligence.Business Response
Date: 10/25/2024
Dear ***** ******,
Thank you for reaching out to the SunRidge Management Team regarding your account balance with Parc at ********************. We appreciate your patience as we reviewed your account details.
Upon examining our records, we confirmed that you moved out on May 31, 2023. Your Final Account Statement was processed and mailed to your forwarding address on file, reflecting charges to be resolved with the property prior to collections.
When the property did not receive acknowledgment of a payment plan, we closed the account and submitted it to RentDebt, which then initiated outreach to resolve the outstanding amount. We noted that you made payments to ******** but had a remaining balance of $253.29, which prevented the removal of this balance from your rental history. After consulting with our onsite team, they confirmed that you made the final payment on October *******, resolving any remaining balance with the property.
If you would like further clarification on your account charges, our onsite leasing team is available to discuss these details at a convenient time. Were pleased that the debt has been resolved, allowing the process to begin for removal from your rental history.
For your reference, please find attached your Final Account Statement before and after the final payment was received.
Sincerely,
SunRidge ManagementInitial Complaint
Date:10/09/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 30, 2024 I moved out of *************** Apartments. It was the last day of my lease and now they are saying that I owe them a balance for a 41 day notice fee when I gave them 60 day notice and they are saying that I did not give 60 day notice thet have changed the date on my paper that I gave them And I gave them notice on July 31, 2024.Business Response
Date: 10/25/2024
Dear Naya ******,
Thank you for contacting the SunRidge Management Team regarding your current balance with Blue Lake Villas. We appreciate your patience as weve reviewed your account details.
Upon examining our records, we confirmed that you submitted a Notice to Vacate to our leasing office, dated and received on August *******. We accepted this notice for the end of your lease term, move-out date as September 30, 2024. However, as the notice was submitted 41 days late, it did not meet the required 60-day advance notice.After consultation with our onsite team, they confirmed with you that the 41-day fee has been applied to your account, along with any other outstanding charges. Please rest assured that the original notice you submitted was retained without modification by our leasing team.
Our onsite leasing team is available to further discuss the details of your account charges. If you would like to arrange a convenient time to speak with them, please let us know. We want to inform you that this fee cannot be waived.
For your reference, we have attached your Final Account Statement and the Notice to Vacate provided.
Sincerely,
SunRidge ManagementCustomer Answer
Date: 11/02/2024
I am rejecting this response because: My letter doesnt say 8/21 24 my letter says 8/2/24 my pen was going out a little which is why slash was marked over multiple times I wrote 8/2/24 which is within the time frame for a 60 day notice.Business Response
Date: 12/10/2024
Dear Naya ******,
Thank you for your patience as we reviewed your complaint. After examining our records, we confirmed that you submitted a Notice to Vacate to our leasing office, dated and received on August 21, 2024. Unfortunately, we have no record indicating that a Notice to Vacate was submitted on August 2, 2024.
Since the document was not received and uploaded into your account until August 21, 2024, we must uphold that the notice did not fulfill the required 60-day notice period.
Our onsite leasing team is available to discuss the details of your account charges further. If you would like to arrange a convenient time to speak with them, please let us know. However, we want to inform you that this fee cannot be waived.For your reference, we have attached your Final Account Statement and the Notice to Vacate you provided.
Sincerely,
SunRidge ManagementCustomer Answer
Date: 12/10/2024
I am rejecting this response because: Again my notice to vacate is dated at the top of the page 8-2-24 which is within a 60 day notice. My notice to vacate DID NOT SAY 8-21-24. Im sorry that you couldnt read my handwriting but I am clarifying that the date that was written is 8/2/24.Initial Complaint
Date:10/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved here in ****************** apartment complex aug 1 I was not given a gate opener even tho i signed my lease which states they provided me one. So since I didnt get one I went to office to at least get the gate codes and a lady in office and the manager ******* told me they dont have any gate code because they were told everyone had a gate opener. They also have failed to fix things in a timely manner I have maintenance request that have not been properly addressed or completed the apartments were owned by rpm now there owned by sunridge management I have tried reaching out to them leaving voicemails and sending emails and no one has returned my calls the ******* lady was very rude the door is always locked and they never answer the phone at the property office. What I think needs to happen is they need to provide residents who do not have a gate opener the gate codes. and the ******* lady needs to be fired along with the other lady in office cause they had no solution are were rude didnt even try to get a solution or call the supervisor or anything. The school bus that comes every morning had to wait at gate to ******** in to pick up students cause she doesnt have gate access and she asked me and I live here and couldnt give it to her cause I dont have it. And I also wasnt not provided with information on how to even use gate when I have guest over. I have been to office multiple times and I have talked to four different people so i dont know whos who. All of the people who were in office when I signed my lease are no longer working here. I should not have to tailgate into apartments I live in thats ridiculous. People are getting shot over here so I dont feel safe sitting waiting at the gate to be let into my own home.Business Response
Date: 10/11/2024
Dear ******* ******,
Thank you for contacting the SunRidge Management team regarding the gate at ******************. We appreciate your patience as we work diligently to address this matter.
We would like to inform you that the ****************** community was added to the SunRidge Management portfolio towards the end of August 2024. While we manage the property, we do not own it. Nevertheless, we are committed to improving the community. Upon assuming management, we immediately began assessing and addressing various concerns on the property.
We understand the importance of having the gate fully operational and are pleased to inform you that the necessary repairs have been completed. Our onsite team is now being trained on programming gate clickers and the keypad system to ensure smooth functionality.
It came to our attention that some residents were not provided with gate clickers upon move-in. Our initial response was based on system records indicating that clickers had been issued. However, we have since recognized the discrepancy and are in the process of ordering additional clickers to distribute to residents. While we strive to enhance the communitys security, we encourage you to contact local authorities for any safety concerns, as we cannot guarantee the prevention of crime.
Our goal is to resolve this issue promptly and provide an effective solution for all residents at ******************. We appreciate your understanding as we work through this matter.
Sincerely,
SunRidge ManagementCustomer Answer
Date: 10/18/2024
I am rejecting this response because: Nothing has been addressed still I was not complaining about gate being broken I complained about not having gate codes/cards or codes. I still do not have gate opener or gate code/card or knowledge of how to even let my visitors in (even tho gate is broken right now) no maintenance request I put in have been completed or addressed but they called about some money and I dont owe anything. I dont know whats going on but its very unprofessional and frustrating I would not and will not recommend or refer anyone to move to ******************* apartments or any property managed by sunridge management company group this is ridiculous.Customer Answer
Date: 11/25/2024
I filed a previous report about this management group not providing me a resident at a property they own called *************************************** they still have not provided me with a gate code for entry into apartments I have to tailgate to get into apartments they responded to you but still never responded to me about the gate access they called me about a balance they thought I owed and they just recently fixed the gate again yesterday so Im back sitting at the gate until someone leaves or comes into apartments which is ridiculous I dont even have information for gate to give to visitors if I wanted to have a visitor. Again they lied about the response they gave cause I have not been provided with anything there also in abatement cause they havent fixed anything in my apartment since august when the maintenance request were given people are getting shot over here in the apartments so it not safe to be sitting at the gate waiting for someone to let me in and I have children. And nobody else that I have asked that lives here has the gate code either its a lot of people having to tailgate. I have a photo of a bus sitting at the gate waiting to be let in in the morning the lady asked me for gate code and I dont have it so I couldnt let her in. This problem is very irritating they are more concerned with the landscape of property then actually fixing the apartments on the inside I have never went through anything like this in my life with a management companyBusiness Response
Date: 11/27/2024
Dear ******* ******,
Thank you for reaching out to the SunRidge Management team regarding the gate at ********. We appreciate your patience as we work diligently to resolve this matter.
We understand the importance of having the gate fully operational. As mentioned in our previous communication, we are pleased to inform you that our onsite training for the gate has been completed. The gate is now operational, and the onsite team is fully trained.
We have started issuing gate codes to residents. However, we understand that not all residents received gate clickers from the previous management team. To address this, we have ordered additional clickers for distribution. We kindly ask that any resident who has not yet received a gate clicker visit the leasing office directly to collect one. Visiting the office in person also ensures that gate codes are provided exclusively to residents.
Our priority is to provide an effective and lasting solution for all residents at ********. Thank you for your understanding and cooperation as we finalize these improvements.
Sincerely,
SunRidge Management
Initial Complaint
Date:10/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a statement and paid rent due in the amount of $1361 (check number 604) to Northside Apartments on ****** (image attached of the agreement)On 10/2/2024, I received a voice mail stating I owe an additional $133.73 due on 10/3/2024 before they begin charging late fees afterwards.The amount due on the attached image below doesn't compute with the additional cost warranted.I spoke with Northside Apartments personnel to no agreement.Business Response
Date: 10/11/2024
Dear ****** English,
Thank you for contacting the SunRidge Management team regarding your ledger at ********* on ******. We appreciate your patience as we conducted a thorough review of your account.
Upon reviewing our records, we confirm that a payment of $1,361.00 was processed on October 2, 2024. As the scheduled monthly rent is $1,389.00, this left a balance of $133.73. After following up with our onsite team, they confirmed with you that the balance was settled prior to any late fees being applied to your account. For your reference, we have attached a copy of your ledger, which shows no late fees were assessed.
If you would like further clarification regarding your ledger, our onsite leasing team is available to assist. Please feel free to schedule a convenient time to speak with them.
Thank you for your understanding as we addressed this matter.
Sincerely,
SunRidge Management
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