Complaints

This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SunRidge Management Group has 57 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
• 

  Eagle Ridge Apartments

  3419 N Dal Paso St Hobbs, NM 88240

• 

  Cleburne Plaza Apartments

  400 Phillips St Cleburne, TX 76033

• 

  The South 400 Apartments

  400 S Jennings Ave Apt 141 Fort Worth, TX 76104

• 

  Cedar Springs

  201 Cedar Springs Ct Corsicana, TX 75110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with my final bill that still hasn't been cleared. I was told by the property manager that this issue isn't handled by the leasing office. I called both the Manager and the Sunridge management company numerous times and was never called back. Unfortunately, unfounded bureaucracy, and deliberate lies are a daily routine. I ******** D ******* and my daughter ******** N ******* occupied the apartment located at XXXXX ******************************* XXXXX from approximately 5/31/17 until 5/20/2019. I was told that any final bill would credit against my deposit. I do Not owe any money for rent (it was always paid in full). My home was clean and immaculate. When I first moved in, I reported several issues which included strong fish odor from the refrigerator and ice maker. Strong smell of dog the first day I moved in even though I didn't have a pet. I was told to purge the ice for a couple of days and the carpet was only vacuumed. I hired my own handy man to steam clean the carpet. Your own assistant manager even told me how nice my apartment was and that my furniture was beautiful. The only major issues were that I had too much furniture as I downsized from a 4 bedroom home. I did comply and put some things in storage. First, inconsistency from the final bill notes I moved out of town even though it clearly shows the forwarding address I gave when I turned in my keys. I was charged $25 / 9 times for appliance cleaning. There were only 3 appliances. The stove, refrigerator, and dishwasher. The only thing I didn't clean was the oven. The stove was kept up daily, the refrigerator had all my contents removed and wipe out and I have never used Any dishwasher in my Life. Your washer & dryer were removed about a week or so after I moved in. Somehow the leasing office forgot I advised them I had my own washer & dryer and had NO intention on renting one. So some of those fees are not warranted. You also charging me $900 for carpet you never clean

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Ms. ******* contacted the Grand Fountain business office in regards to the high amount of charges on her final account statement. When the final account statement was processed there must have been a glitch in the system that generated exuberant amount of charges. May 7, 2021, The account was reopened and the charges were adjusted. Ms *******'s final utility bill which was $209.92 used up most of the $250.00 security deposit. The other fees were adjusted down to only $225.00. Ms. ******* does have a small remaining balance of $184.92. Grand Fountain appreciates Ms. ******* of notifying management of the error and apologizes for the inconvenience. The account has been assumed by an recovery agency RentDebt. Ms. ******* will need to contact them in order to dispute the charges or to make arrangements for the balance. Here is the contact information for RentDebt, and we have also attached a copy Ms. *******'s of the adjusted final account statement to review. We wish Ms. ******* and her daughter the best and hope they stay well.PHONE NUMBER: 1-866-376-7834
  EMAIL: [email protected]
  HOURS:
  Monday-Thursday: 8am to 5pm CST
  Friday: 8am to 3pm CST
  PAYMENTS:
  If you would like to make a payment, click here: https://payments.rdacgroup.com/dwl/info
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would accept the response had this been cleared up within a few months. Personally due to the pain and suffering and energy it took for you to finally review my file to only advise me of the fact I already knew I didn't owe this. This took 3 years of calls emails certified letters disputing through credit bureaus and finally coming to the BBB. I want that debt fraudulent erroneous debt completely taken off my credit and my daughters credit at Experian Equifax transunion or any other site your reported this too. I will begrudging pay what I owe to Rent debt the $184.92 but I request I be given 3 months to pay it off in full since it took you over 3 years to finally review my file. The main thing is I want it taken off my CRedit Immediately and then I will feel some satisfaction and receive a little justice. You didn't care how this fraudently debt affected my credit or ability to rent a decent place. That is unacceptable.
  
  
  Business Response /* (4000, 10, 2022/08/22) */
  Management appreciates Ms. ******* for notifying Sunridge Management that even though her account had been adjusted in 2021 that the leasing office at Grand Fountain forgot to notify the debt agency. After receiving Ms. *******'s recent response, Sunridge immediately sent RentDebt a copy of Ms. *******'s 2021 adjusted final account statement. RentDebt responded that they would immediately adjust the amount showing on Ms. ******* account to reflect only $184.92 and that they would be emailing her to let her know.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the Northridge Court Apartments. My rent is due and I cannot get in contact with anyone. My wallet was stolen/lost and I filed a police report. I am unable to pay my rent due to all my cards having been in my wallet. I cannot get money orders due to my new cards not arriving in my mail yet. I do not want to be charged late fees while I try to figure out how to transfer the money into a family members/friends account in order to get a money order. I need to get in contact with someone please.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/08) */
  While Sunridge and Northridge Court Managements do have sympathy for Mr. ****'s current situation of losing his billfold. It would be against Fair Housing Laws if management treated Mr. **** differently from any other resident who could not pay their rent as stipulated in the lease agreement. The lease states that rent is due on the first day of the month with a grace period from the 1st through the 3rd for the residents to pay. If not received after the 3rd than there is a $75 initial fee and $10 fee everyday until the rent is paid. We hope Mr. **** is able to receive his new ID and cards soon, so that his account does not accrue very much in penalties.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpine Creek Apartments
  4400 Paluxy Dr., Tyler, Texas 75703
  - Owned and Operated by SunRidge Management Group, 1605 Lyndon B. Johnson #250, Dallas, Texas XXXXX
  
  MY HUSBAND, 2 TODDLERS & EXPECTING ANOTHER BABY IN FEBRUARY / MARCH 2023.
  
  OUR AIR CONDITIONING WENT OUT MAY 14 - 21, I DON'T HAVE THE EXACT DATE NOTED. WE WERE TOLD IT WOULD BE FIXED ASAP, THEN BY JUNE 27, THEN JULY 4, TODAY IS AUGUST 5TH AND IT STILL HAS NOT BEEN FIXED. WE WERE PROVIDED A SMALL WINDOW UNIT FOR THE LIVING ROOM BUT DOESN'T ALLOW US TO USE THE FULL APARTMENT COMFORTABLY. OUR APARTMENT IS UPSTAIRS AND I BELIEVE THE HOTTEST SUMMER EVER. WE'VE SPENT THE LAST 30 DAYS SLEEPING ON THE FLOOR IN THE LIVING ROOM. PLEASE - WE HAVE BEEN BEYOND PATIENT - HELP US.
  
  SINCE THE AC WENT OUT OUR DISHWASHER QUIT AND THE GARAGE DISPOSAL WENT OUT. PLEASE HELP - WE HAVE ASKED MULTIPLE TIMES BUT THE OFFICE STAFF ALWAYS SAYS THE SAME, WE'LL GET THINGS FIXED ASAP. IT'S IMPOSSIBLE FOR ME TO TAKE CARE OF MY FAMILY LIKE THIS. PLEASE PLEASE HELP US!!

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 7, 2022/08/23) */
  Alpine Creek would like to thank the ***** family for their patience while the service to the air-conditioning unit took longer than expected. Management is happy to inform that all of the service requests entered by the ***** family have been completed. Thank you for being a valued resident and please let us know if we can be of any other service.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of apartments managed by Sunridge Management before Sunridge Management sold the apartment complex to another management agency. When I moved out, I broke a lease and I was told that there was a daily charge for the apartment for two months or until somebody moved into the apartment. Someone moved into the apartment within a week of US moving out, and Sunridge Management is still charging us the full two months, they kept my deposit, and kept the $500 dollars they told me was going towards move out fees. I believe they owe me money, and they say I owe them the two months. I would have reached an agreement with them, however their management agency never answered the phone until 6 months after we moved out. They never sent me a final statement and my account was sent straight to collections without notifying me. I credit is affected and this has greatly affected my finances.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/01) */
  If Mr. ******, would provide us with the name of the community we can look into this matter for him and make sure all of the charges are correct on his account.
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Esplanade at stonebridge Village apartments in Enid Oklahoma. You managed them when I lived there.
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  When Mr. ****** gave notice to terminate his lease early it was explained to Mr. ****** that a 60 day written notice was required as well as a termination fee equal to one month's rent. Mr. ****** gave his written notice on November 11, 2021 but moved out on December 3, 2021. Unfortunately the apartment was not occupied by another resident until January 7th, 2022. Management did review Mr. ****** final account statement and it was noted that the amount he was charged for the remaining days of his notice was off and adjusted the account by $527.50. The account now reflects that Mr. ****** has a balance of $1900.35. RentDebt the recovery agency that collected the debt has been notified that Mr. ****** balance was lowered and what should reflect on his credit. If Mr. ****** wants to pay off his debt or discuss a payment arrangement he will need to contact RentDebt by either phone at 866-376-7834 or use their email address at: [email protected]. We hope this answers Mr. ****** questions and hope he is enjoying his new home.
  
  
  Consumer Response /* (4200, 11, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Not true we were told by the manager there that our apartment luckily had already been rented out immediately . There were people living there the week we moved out. Show your proof that there was people moved in until January the 7th. And even if that was the case January the December 3rd to January 7th does not equate to two months rent you are charging me. You just admitted to double charging the rent. Which is against the law. Further you damaged my credit by sending me straight to collections after months of calling you and trying to reach you to get a resolution you answered only after 7months. The neglect of my personal financial information by your management company will be reviewed by the Texas real estate commission as well.

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've lived at sunridge's plantation west property for almost 3 years. In that time, our fence has been broken for nearly that whole period. We have mold all throughout our apartment. We've had 1 major leak, and our apartment flooded just last week. Weve had issues with pests. We have severe foundation issues. We have had constant AC issues that the complex or sunridge's district manager Kelly Bates have refused to do anything about. Every time we are able to get in contact with someone they are rude, and refuse to help in any way.

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/08/05) */
  On July 18th, 2022, Mr. ********** called the leasing office at Plantation West for low water pressure in the apartment and then for a leak coming from the upstairs apartment. Mr. ********** was informed that the maintenance was working on another property and that they would look at his issues as soon as they were back on site. Management and maintenance were on the way to Mr. **********'s apartment when Mr. ********** came to the leasing office and started yelling and cursing at management. At one point the manager had to call the police on Mr. ********** because of his verbal assault on the management team and for his refusal to leave the leasing office. Mr. ********** did leave the office before the police arrived at the property only an incident report was made and noted.
  Mr. **********'s water issue was addressed the same day it was called in, a vendor came out and extracted the water and put fans out. The repair of the fence required management to get bids and approval from the owners before going forward with a replacement which has been given for management to proceed.
  Assistant Vice President Mrs. Bates spoke with Mr. ********** on the phone in front of her Vice President and Mrs. Bates's conversation with Mr. ********** was very professional and business-like.
  Please see the written statement attached from the leasing agent, Ms. Kat Quinonez, about the incident that took place on July 18th, 2022, and Mr. **********'s behavior.
  
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There are almost too many lies to unpack here. First, I never called the leasing office about "low water pressure". I called repeatedly for 30 min, with no answer due to the major leak happening in my kitchen. Lie number 2: I was only informed that maintenance was on their way after I ran to the leasing office with my disabled son in my arms. The manager Nancy and her assistant were both not answering the phone because they were outside smoking. Lie number 3: It took 3 trips in and out of the leasing office, to get the manager Nancy and her assistant to even come look at how bad the flooding was. Yes I did yell, and curse, but again, water was raining out of the ceiling and electrical sockets. Lie number 4: The property manager Nancy, did call the police; and the police agreed that our apartment was uninhabitable and suggested that my wife and I hire a lawyer. Nancy has since gone around the complex telling the neighbors that I "threatened to shoot her", which of course is completely false and the police records will show that. Lie number 5: Yes the management brought in fans (that they left for 3 days, while my pregnant wife, and son had no where else to stay). However, they made zero attempts to fix the rotting drywall caused by the leak, or check the electrical wiring for damage, or repair the discoloration and mold in the ceiling where the leak occurred. Lie Number 6: The fence has been broken for 3 years. Other peoples fences have been fixed, yet it's taken 3 years for them to get "3 bids". Lie number 7: Kelly Bates spoke to me twice. After dodging my calls for over a week, I told her we wanted out of our lease, that we no longer felt safe at the complex. At that point; she said she had to talk to her boss (who may or may not have been "right next to her"), and she would call me back the following Monday. On Tuesday the next week, Mrs. Bates found the time to call and was only concerned that I said she was rude in my initial complaint. After again, making it clear that I did not feel safe keeping my disabled son, and pregnant wife in an apartment infested with mold, pests, crumbling foundation, and that I was willing to get a lawyer if necessary; she basically said I can't talk to you anymore and hung up. What Sunridge Management's response fails to mention too is that only 6 days after this major flood happened, our AC we had been complaining about and writing work orders for since September of 2021 went completely out. In true Sunridge Management fashion, they tried to leave my pregnant wife, disabled son and myself in an apartment with no AC! During a heatwave no less. The only reason we were able to get the maintenance tech to put in a window unit was because our upstairs neighbor happened to be coming down, and maintenance had left one in his apartment that he hadn't needed in weeks. The only acceptable resolution to these issues is for my wife and I to be let out of our lease penalty free. Both the police officers who were onsite that day, and our renters insurance company have deemed the property uninhabitable. On top of that, our right to quietly enjoy the property has been violated thanks to Sunridge Management's complete lack of concern for their residents well being, health, and safety. Also, I could provide witnesses to the events of the 18th that show that not only had I tried to call numerous times about the flood happening, but our neighbors had been trying to get the leak in their kitchen fixed since April. Our neighbor upstairs had also called numerous times that day during the events that occurred, only to be ignored by management.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have paid 35,880 dollars to spyglass apartments excellently never late on our rent and I'm disabled the management has been very cruel to me and so has the courtesy Officer of this Apartment Complex Kayla M******* has decided to treat us very unfairly just because the courtesy officer didn't like being bothered about the noise that is made by others , everyone complains about the horrible living standards at this Apartment complex we are not the only ones Kayla M******* decided to make this a Personal problem of Hers and since she couldn't evict us because we pay every payment on time she decided to Non renew our Lease and asked us to leave giving us 60 days to get out , Im disabled and deserve to be allowed enough time to prepare , I think this is a complete injustice to a Family not to mention that I'm a disabled individual who deserves to be treated with a little courtesy and Mercy .
  this is Inhumane and a clear violation of my civil rights , to be told that we should not have complained rubout Loud Neighbors when the contract clearly states that the courtesy officer is in place for this particular reason.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Please find the attached first page of Mr. *****'s lease agreement. On page one, the third paragraph under Lease Term. The legal binding lease agreement reads, After the lease term the lease will automatically renew month-to-month unless either party gives at least a 60 days written notice of termination or intent to move out as required. Either party may give this notice of termination and management chose to give Mr. ***** termination of renewal and occupancy. Management gave Mr. ***** notice on June 28th, well before his lease terminates on September 30th, 2022. Management has not violated Mr. *****'s civil rights nor have they treated him inhumanely in any way by adhering to the legal binding lease agreement. Under Consurmer's Desired Resolution: Mr. ***** entered Refund, Correction to credit report and a contact from the business. Management's response is there is nothing to refund other than the balance of his deposit once his final charges have been removed. Management has in no way affected his credit report and he is more than welcome to call or stop by his friendly leasing office to speak with the management. Management encourages Mr. ***** to continue to call the courtesy officer to report loud disturbances and to notify the office as well. Management will continue to provide services to Mr. ***** and his household until the lease agreement expires and Mr. ***** moves from Spyglass apartments.