Complaints

This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
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  The Villas at Parkwest

  3131 E Spaulding Ave Pueblo, CO 81008

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  The Village at Carlsbad Apartments

  3821 National Parks Hwy Carlsbad, NM 88220

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  Eagle Ridge Apartments

  3419 N Dal Paso St Hobbs, NM 88240

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  Mission Oaks Apartment Homes

  7575 Callaghan Rd Ofc San Antonio, TX 78229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex wrongfully put a collection on my credit when I was not living there or not even able to live there during that time due to hurricane damages to the apartment. I tried to speak with them on severa occasions but they change new managers every other month seem like. I would like the collection to be removed from my credit because I was not living on the property at the time they are stating that I was.

  Business Response

  Date: 04/17/2024

  Hello, 

  Thank you for bringing this to our attention. What is the name of the property that you are talking about and what was the time period that you lived at the property?

   

  Customer Relations Manager
  ********************
  Phone:  ************
  

  Customer Answer

  Date: 11/12/2024

  Good morning,

  My last day being able to live at the property was August 2023. My apartment was severely damaged by Hurricane *** which led to myself and kids being displaced and unable to live or visit the property. Management did not reach out to tenants until Mid or late September regarding any damages. My apartment was filled with water and mold so I was not able to live there. They are claiming I did not move out until December 2023 which is impossible. They have WRONGFUL put the charges on my credit report and I simply would like the collection removed. 

  Business Response

  Date: 11/27/2024

  Dear Nakretia *******,

  Thank you for reaching out to the SunRidge Management team. We appreciate your patience as we work diligently to address this matter.

  To better assist you with your complaint, we kindly request the name of the community where you previously resided. This information will help us locate your account and provide a thorough explanation.

  Our goal is to resolve this issue promptly and ensure an effective resolution for all residents. We appreciate your cooperation and understanding as we work to address your concerns.

  Sincerely,

  SunRidge Management

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My leasing manager at ***************** apartments charged late fees on my account after written and verbal communication that no fee would be charged since the leasing manager closed the office for personal reasons (her moving in directly across the street from me after a formal complaint had been filed on her with the ****

  Customer Answer

  Date: 04/09/2024

  They are offering a credit of $75. when then false charge is ****** and due to past payment errors on their end in the past I dont trust for a credit to truly be available for use in the future.

  Customer Answer

  Date: 04/09/2024

  they have now contacted me stating that the credit will only be available until 5/1. It is my belief that since the fee should have never been charged to begin with than the credit should be available until i use it or until I leave the property. I was also told that they don't have the ability to do a refund which I believe to be false information as any institute that accepts money has to have a way to process refunds. below is a copy of the written communication from the ** with my response. 

  Business Response

  Date: 04/09/2024

  Hello,
  
  Thank you for bringing this to our attention. At SunRidge Management, we take complaints like this very seriously and appreciate the opportunity to address the complaint and display an accurate timeline of events.
  Ms. Strain paid $1,312.00 on April 3, 2024, which included a $75 late fee from March 2024. On April 5, 2024,she contacted the leasing office and SunRidge Management, questioning why her April 2024 balance remained at $1,312 instead of the expected $1,244. The Assistant ******************** approved removing the late fee on the same day,issuing a $75 credit to ******************** ledger.
  
  Ms. Strain's initial payment on April 3 was $1,312, and the $75 credit was applied on April 5. Consequently,the balance owed for April 2024 was adjusted to $1,237 after deducting the credit from the late fee. **************** was informed of this credit on April 8,2024. Upon reviewing the ledger and performing the necessary calculations, it's evident that the credit was accurately issued to rectify the discrepancy.
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern regarding the extremely poor living conditions at The Reserves of White **** Apartments, managed by Sunridge Management Group in apartment 819. I transferred to this unit on March 1st, 2024, to escape an ant infestation in my previous apartment, only to find myself facing a distressing ***** infestation in the kitchen area. Despite reporting promptly on March 13th, the response from management has been inadequate. Pest control visits and treatments have failed to eliminate the roaches, which pose a significant health risk as I work from home.The transition from battling ants to combating roaches has been a nightmare. Additionally, I have had to address issues like removing over **************** the garage, tasks that should have been handled before our occupancy. The property manager dismissed the ***** infestation as beetles and suggested leasing the unit for $2,600 instead of the $2,249 rate I was given as if they were doing me a favor.Furthermore, there are structural issues in the apartment, including a noticeable slant throughout and a visible gap under the fireplace, indicating a significant problem. A concerning odor in the kitchen area persists despite attempts to address it. Since March 22nd, I have been experiencing stomach issues and flu-like symptoms, likely due to the unsanitary conditions in the apartment.The living conditions at The Reserves of White **** Apartments are unacceptable and jeopardize my health. Management has not taken full accountability, deflecting blame onto a recently terminated manager who belittled my concerns. I urge management to address these issues promptly and comprehensively and to do the right thing by terminating my lease as requested. This is not what I signed up for.

  Customer Answer

  Date: 04/15/2024

  Hi BBB,

  We have come to a settlement and I would like to remove this complaint.  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have unethically been charged a cleaning fee of $145 by this apartment complex. We spent over 12 hours cleaning before vacating the apartment and have provided management with pictures and after several conversations with the manager, she was going to have the Director or her boss call me and I have yet to hear from them. I have made several attempts to contact them but they refuse to address this issue. They have sent me photos that prove the apartment was clean and state that there were spots on the sink and soap scum which is FALSE and is not seen in the photos. They claim that partial cleaning is not acceptable and therefore I was charged to clean the *************** nothing short of THEFT and an illegal money-making scheme to steal money from residents.

  Business Response

  Date: 03/20/2024

  Hello *****, 

  Can you tell me the name of the property that you are talking about?

  Thank you, 
  

  Customer Answer

  Date: 03/20/2024

  The name of the apartment complex is Tribeca apartments located in ********* ********** on Palm Drive. The lease was in my name, **************** and *****************, my daughter.

  Customer Answer

  Date: 03/22/2024

  I am rejecting this response because: The name of the apartment complex is Tribeca apartments located in ********* ********** on Palm Drive. The lease was in my name, **************** and *****************, my daughter.  

  Business Response

  Date: 03/26/2024

  Hello *****, 

  Thank you for reaching out regarding the issue with the cleaning fee. We appreciate your concerns, but it appears there might be a misunderstanding. After reviewing our records, we have found no indication of your family residing at the property during the period under our management.

  It's possible that you have mistaken us for another management company, as we have no record of handling your tenancy or the associated cleaning fee. We recommend reaching out directly to the correct management company for assistance with your concerns.

  If you require further clarification, please feel free to contact us, and we will do our best to assist you.

  Thank you for your understanding.

  SunRidge Management

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sewer Water flooding apartment in kitchen . Any use of water worsens flood.Water seeps through kitchen wall to outside due to flood .Also seep up the kitchen sink and fills with sewer water. Complaints have been made to the business multiple times . Dirt clogged pipes .Water floods through apartment to the next apartment.

  Business Response

  Date: 03/20/2024

  We are responding to your recent BBB complaint regarding sewer water flooding in your apartment's kitchen. We sincerely apologize for the inconvenience and distress this situation has caused you. We take such matters very seriously and are committed to resolving them promptly and effectively. 
  
  The maintenance team was dispatched quickly after being informed of the leak in order to conduct emergency repairs on the clogged pipes. They were not able to fully complete the repair so plumbers were contacted to come to the property to address the issue and repair the plumbing vulnerabilities contributing to the flooding on 3/14/2024. We sincerely apologize for any delays that bringing in the plumbers may have caused, but are happy to report that the repairs have been completed.
  
  If you have any further concerns or want to discuss the matter in more detail, please do not hesitate to contact our on-site team at ********************************************** or ************. We are here to assist you in any way we can.
  
  Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience you have experienced.
  
  Sincerely,
  
  DaRelle 
  Customer Relations Manager
  ********************
  Phone:************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment to see some apartments on Sunday Feb 18 2024. ***** gave me a quick tour around unfinished property and showed me one 2 bedrooms apartment that day. 2 days later I went back to see a second 2 bedrooms - they said was not clean on Sunday.. I asked to see B4 and they (******) show me on her phone ..... ***** said if I want to hold a apartment for ********* I should apply ASAP.... they gave me a paper with the prices for application Fees and deposit.... In order for me to make a quick decision, I asked them all the fees was refundable, they said the 75,00 application fee may not be refundable but the 450,00 deposit is refundable if they don't approve me for any reason...the paper she gave me never says I need to prove I make 3 times more then the rent. The next ****************** called me and asked why I didn't apply yet....I said I will apply the following Monday, my day off... thats when the pressure start, ***** said the 6 weeks free special was gonna end next day (Thursday, the 22) I left work earlier on the 22 and arrived 04:30 pm... cause I had questions about the application and she did not give ne any attention, I was about to leave, but she said go ahead and use the property computer to apply online.... and they keepping pressure me saying they need to leave.... Next day they said I didn't get approved because my income was not 3 times the value of the rent... I replied the e-mail and called them asking when I could get my deposit ( 450,00) back and for my surprise they said "I'm sorry, we won't give you this money back".... this 450,00 was take out of my bank acc the day before . I'm pretty sure they didn't even check my background.... since I didn't receive any letter for that. Why they pressure me to sign the application saying was the last day of the 6 free weeks special and today Feb 26 the same special still going on? And if I didn't get approved why they need to keep deposit? I think they acted in a bad faith. I really felt defrauded!

  Business Response

  Date: 03/04/2024

  Dear *************************,
  
  Thank you for bringing your concerns to our attention regarding your recent experience with our apartment application process. We sincerely apologize for any confusion or frustration you have experienced, and we appreciate the opportunity to address your feedback. After reviewing your complaint and the additional information you provided, we understand the issues you encountered and would like to provide clarification and resolution.
  
  Firstly, we acknowledge that there was a misunderstanding regarding the application fees and deposit refund policy. We apologize for any miscommunication on our part. We do confirm that the $75.00 application fee may not be refundable, but the $450.00 deposit is indeed refundable if an applicant is not approved for any reason. We are taking steps to ensure that our communication regarding fees and refunds is clearer in the future.
  
  In regards to the pressure you felt during the application process, we apologize for any discomfort this may have caused. Our intention is never to rush or pressure applicants into making decisions, however special offers are subject to change without notice and offered for a limited time during the leasing process. Our leasing consultants were only trying to ensure you didnt miss out on being able to claim that.
  
  Furthermore, we appreciate the additional information provided regarding the qualifications being signed at the time of the lease, rather than with the application. We understand that there was an oversight in the leasing workflow, and have taken immediate steps to rectify this issue to ensure that the qualifications are properly integrated into our online leasing process moving forward.
  
  In light of the information provided and in accordance with our commitment to fair and transparent practices, we have initiated the refund process for your deposit. You can expect to receive your refund in 30 days.  Additionally, we will review our internal procedures to prevent similar issues from occurring in the future.
  
  Once again, we apologize for the inconvenience and frustration you have experienced. Your feedback is valuable to us as we continuously strive to improve and provide the best possible experience for our applicants and residents. If you have any further questions or concerns, please do not hesitate to contact us directly.We appreciate your understanding and look forward to the opportunity to regain your trust in our community.
  
  Thank you,

  DaRelle
  Customer Relations Manager
  ********************
  Phone:  ************
  
  

   

  Customer Answer

  Date: 03/05/2024

  Aden contact me on Saturday saying they will refund me  and hang up the phone when I was gonna ask amount and date.... up to today didn't receive anything from them.... but I want to thank you very much for help me with this issue.... however I will ask you to not close the case until I receive the refund please.

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to extract money from ** after leaving apartment when lease was up that is not true n saying things that are completely false and also losing lots money money from them not fixing ac unit after months of telling them about outrageous electric bills

  Business Response

  Date: 12/21/2023

  Can you please share what community you were residing at so we can review your account? Thank you.

  Customer Answer

  Date: 12/21/2023

  Blue Lake Villas.   We did receive the account statement that does not reflect the $500 pet deposit we paid prior to move in.  The manager of the community advised us that an office employee was stealing.  We are NOT responsible for the actions of your employees and have been in contact with our attorney regarding our next actions.   We repeatedly told maintenance that our AC was not cooling properly and costing us $500 electric bills every month.  It took 5 separate maintenance requests to finally have the unit replaced. 

  Business Response

  Date: 12/27/2023

  Thank you ************** for responding with the community name. We have reached out to the manager and gone through the final account statement to ensure the balance due. The final account statement that showed a final amount due of $972.01 (not $1880) was adjusted. The changes are as follows:
  
  Carpet Clean Original charge was $221.91 but it should have been for $151.55; adjusted.
  Apartment Cleaning - was charged $95, however there was a heavy clean needed due to pet and roaches in cabinets; our vendor invoice was for $195 for the apartment cleaning. We have left the original charged lesser amount of $95.
  Counter Resurfacing charge - $285 removed
  Renters insurance $50 charge was removed since you had valid renters insurance at the time of move out. (Sometimes at the time of completing a final account statement, this charge will pop up for some reason and it was not caught prior to finalizing the account.)
  Final Water Bill the charges on the final bill are consistent with the charges throughout the lease term. The first water bill you received is 45 60 days after move-in since it is charged in arrears. The final water bill is higher since it covers more time than a normal monthly bill, noted on your Final Account Statement for 9/7/23 11/30/23. This charge was not adjusted.
  The account shows no pet rent, pet fees or a pet deposit being charged or paid. The only deposit on the account was the security deposit of $350.
  
  We are attaching a copy of the revised Final Account Statement with the final balance due of $566.65. Please let us know at ******************************************** if you have any questions regarding your statement. Thank you.

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a resident at ******************** apartments located at ************************************************. This property is managed by Sunridge. My complaint involves safety as we have had several episodes of theft and vandalism in our parking garage. Another episode happened 3 nights ago and several vehicles were broken-in and for my boyfriend, this is the 4th time someone breaks-in his truck and this last time the didnt take anything but still broke the window. Im complaining against Sunridge because I find it misleading to call this a gated community because our parking garage gate is broken at this time and has to remain open, but this isnt the first time. The gate is broken several times a year and stays that way for weeks at at time. Then when one side of the gate is repaired, then the other side breaks and the gate remains open again. The management gives me the impression they are only concerned with cosmetics and cameras are placed only around the leasing office, club house and pool areas. The parking garage only has 1 camera at the entrance that to the best of my knowledge has never produced sufficient information to arrest anyone. Criminals and vandals are emboldened when there are no consequences for their actions and we are not being provided the bare minimum in regards to security. We have received an email from Sunridge telling us to take our keys and lock our cars, as if we were not doing that already. We also had filed several police reports. The general manager so far hasnt returned my call.

  Business Response

  Date: 11/22/2023

  Sunridge Management and ******************** Apartments sympathies with Ms. ****** and any other resident whose vehicle was recently vandalized.  However Sunridge Management and ******************** Apartments do not claim to be safe or crime free. Crime does not have a zip code and Sunridge Management and ******************** Apartments can not guarantee or prevent crime from taking place. None of the advertising or messaging pertaining to ********** Apartments mentions' or state's a "gated community", the parking gates are not mentioned anywhere. ******************** Management will and have worked with law enforcement with offering law enforcement the ability to review any video footage available and will continue to work with law enforcement to try to catch the perpetrators involved. The gates and systems are repaired as quickly as possible and sometimes due to long delays in parts take longer than management would like.  We appreciate ************ and ****************** for being long term residents of ******************** Apartments and hope that they continue make their home with us at the ******************** Apartments. 

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside in the Blue Lake Villas Apartment complex in **********, *****. On August 25, 2023, the hot water heater in my unit flooded. Within a weeks time a replacement hot water heater was improperly installed. It is now October 16, 2023 and I have no hot water. I have submitted at least 7 service requests and the problem is not getting fixed. I spoke with the assistant manager of the complex (in person) on Oct 6 about the maintenance issue. I spoke with the manager of the complex, ***********************, this morning and she was belligerent and unprofessional. She claimed she was unaware of the hot water heater issues which is completely false. I have called the emergency line multiple times and reported the maintenance issue through the tenant portal. The maintenance staff at this apartment complex is unqualified to handle maintenance issues. I had to miss work today due to not being able to take a shower. This apartment complex is not providing safe living conditions.

  Business Response

  Date: 10/18/2023

  Sunridge Management and  the ****** of **** Lake Villas apologizes to ************** for the miscommunication and delay in the repair of the hot water in her apartment. **** Lake Villas maintenance and management diagnosed and repaired the issue in the home Monday October, 16th.  Sunridge Management and **** Lake Villas apartments appreciated ************** letting us know of the issue and appreciates her patience.  ************** is encouraged to reach out to Sunridge and to her property manager at **** Lake Villas if she is in need of any other repairs or issues in her apartment. 

  Customer Answer

  Date: 10/18/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I dont research on this business because there have been incidents upon incidents since I moved in. When I first applied to be a tenant at ********* Apartments - ******, ** (a property owned by Sunridge Management Group), my move in date was pushed back from May 15th, 2023 to May 19th, 2023 because they hadnt cleared coding with the city to open the property to the public. The apartments are cheaply made with no insulation between the floors. You hear everything. I even smell smoke when my neighbor smokes weed (more on that in a moment). Ive had a ******* woman show up on my doorstep and the police got involved but the regional manger doesnt seem concerned about the issue as I havent heard a word from her. I have a neighbor that smokes weed incessantly that they refuse to do anything about. I have another neighbor that is so loud that I can record the noise they make all night despite our town having a noise ordinance that starts at 10pm and ends at 10am. There is also another neighbor that *** be a drug dealer. *** tried to reach the regional manager but she doesnt return phone call and never visits the property. *** sent her emails with videos regarding the naked woman and noise complaints. It seems the only thing this management group cares about is the rent money being on time (I havent missed one payment). I wish I had done more research into this property and how it would potentially (now actually a reality) be managed. Its an expensive slum. You would figure that residents would be more vetted before being allowed to reside at a luxury apartment complex but they really dont care. I cant wait until I have another place to move because the price isnt worth it.

  Business Response

  Date: 10/10/2023

  Sunridge Management and Deer Park apartment apologizes if ****************** has not enjoyed her stay at Deer Park as much as they would have liked.  ****************** has been in contact with the ******************* manager, ******************************************************* has not reached out to the regional manager of the community. 
  The General Contractor is at the mercy of the city inspectors and their schedules when opening and receiving Certificates of Occupancy.  Applicants are advised when leasing that the occupancy states could change. ****************** has discussed all of ****************** concerns with her on several occasions. 
  The ******* dressed woman was a guest of another resident.  The woman had already left the property by the time the ****** police arrived; the police could not criminally trespass the woman. The resident whom the woman was visited was given a lease violation;the woman has not been seen on property since that incident.
  The lease agreement ****************** signed at move in, it states that apartment noise is to be expected. Section 105. Odors and Noise.
  You agree that odors, smoke and smells including those related to cooking and everyday noises or sounds are all a normal part of multifamily living environment and that it is impractical for us to prevent them from penetrating your apartment. 
  Management advises ****************** to call the police immediately if she believes ilegal activity is taking place and then notify the leasing office. 
  Each resident is screened/vetted the same way ****************** was. Each resident has their criminal, credit and rental history check very thoroughly.