Complaints

This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
• 

  Reserve at Rosemont

  1155 Indigo Ave Apt 7 Georgetown, SC 29440

• 

  Sunrise Management Group

  Georgetown, SC 29440

• 

  Las Ventanas Apartments

  2200 1st St Alamogordo, NM 88310

• 

  Kennington Apartments

  6406 Tealcove Dr Arlington, TX 76017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at The Loop Apartments owned by Sun Management Group. I paid my application fee and my security deposit. The security deposit is refunded if you're denied. I was denied and they had exactly 30 days to refund my deposit. The 28th of November marked 30 days. It's now the 30th and I have called The Loop multiple times. They said theu emailed corporate. They said they tried calling corporate. Now they won't even answer my phone calls. I just want my refund.
  

  Business Response

  Date: 02/16/2023

  Business Response /* (1000, 5, 2022/12/01) */
  Sunridge Management thanks Ms. ****** for letting us know about the delayed refund. Customer Relations went through a group of checks waiting to be stamped and picked up by the post office and located Ms. ******'s refund. It is being mailed to the address of 225 N. Thompson St. Conroe TX XXXXX. She should be receiving it it soon in the mail. We wish her the best in her new home and hope that she and her family have a wonderful holiday and apologize for the inconvenience.
  
  
  Consumer Response /* (2000, 7, 2022/12/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for your quick response and taking care of the issue. Have a Merry Christmas!!

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Bella Oaks Apartments in Longview, Texas, Nov. 5, 2020, and relocated to Arizona. I gave the required 60 days of a notice to vacate, but the leasing office apparently misplaced it. I provided a computer printout of the notice before moving. I thought the matter was resolved. However, on Jan. 12, 2021, the property manager sent a revised final statement via email that listed a variety of charges, including $400 to replace the carpet. I had lived in the apartment complex for four and a half years and never before had to pay for replacing a carpet upon vacancy, However, what stood out was a $522.75 charge for "SODA-reletting"based on the false claim that I did not give a notice to vacate. The manager stated she would try to resolve the issue with her superior but made no promise. After deducting my $300 deposit and $316.50 balance "at move-out," she determined I owed SunRidge $466.25. I had no further communication. Months ago I received a call on my smartphone from RDAC. I did not pick up because I did not recognize the company. However, I responded to a text this past Friday, whereupon I learned SunRidge had hired the collection agency to retrieve the $466.25. I had forgotten about it, was furious and said I would not pay the amount. RDAC said SunRidge did not have my forwarding address, which was not true. If you deduct the $522.75, SunRidge actually owes me $52.50. I blame the error on a disorganized leasing office with a high turnover in staff. I want SunRidge to admit error and back off.

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/11/04) */
  Sunridge Management and Bella Oaks apartments appreciate Mr. ***** for bringing this issue to us. Upon the new management team reviewing Mr. ******** file and documentation and comparing it with what was in the system the balance has been zeroed out and the credit bureau and RDAC have been notified. Sunridge Management and Bella Oaks apartments wishes Mr. ***** the best with his future and thank him for staying with us at Bella Oaks.
  
  
  Consumer Response /* (2000, 7, 2022/11/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate the prompt response from SunRidge and accept the resolution. Minor correction: SunRidge misidentified me as "Mr. ********

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property has a sewer problem that they refuse to fix. I have lived here about 14 months and I am having raw sewage come up in my bathtub. This has happened 3 times so far. I am attaching pictures for you to see the problem. The smell in my apt is not good. The office is aware of the problem, but don't do anything to fix it. I have also had raw sewage on my car and under it, so my car smells bad as well. I hope there is something you can do to help get this taken care of. I'm a senior citizen and can't afford to move.
  

  Business Response

  Date: 01/12/2023

  Business Response /* (1000, 5, 2022/10/31) */
  32Ten management and Sunridge Management appreciate Ms. *******'s patience while management was able to try different tactics and different vendors to try to correct the issue of the pipes backing up at the apartment community at 32Ten. Management contacted a professional plumbing company and had all of the sewer and pipelines snaked and jetted clean to remove the blockages that kept making the lines back up into dains the apartment homes and street drains. We hope *********** does not delay contacting the leasing office and manager at 32 Ten if she needs anything else.

• Initial Complaint

  Date:09/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint regarding the Spyglass of Ennis. Me and my roommate broke a least back last year. My roommates wanted to break the lease so she agreed to pay the lease break. I asked the office if I needed to sign anything and they stated no as my roommate came and signed a promise to pay the agreement. I got a call yesterday from a debt collector advising that I now have something in collections from spyglass. I call spyglass to see what's going on and they advised that roommate failed to pay her remaining balance so it went to collections. She advised me after I asked what the payment agreement was that my roommate signed but said I would still be responsible as my name was on the lease to. Which I totally understand whether I signed that lease break agreement payment plan or not, my name was also on the lease. Upon asking if they contacted her they stated they contacted her multiple times and emailed her. With that being said I asked since I am just as responsible as her, why was I never called? The assistant manager could not tell me why I was never called and tried to beat around the bush as to why I was never called to be notified so I could have taken care of it if I was so responsible for this. If I get no phone call/email I assume everything is taken care of. They have a duty to contact the responsible party before this goes into collections and failed to contact me regarding ANYTHING and sent this straight ti collections without my knowledge. They again called the other person but did not call me because she made the agreement but yet I'm still stuck responsible? Again, they have a duty to NOTIFY the responsible parties, which is also me, as they said, regarding this issue but failed to communicate and could not provide an explanation why.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/09/27) */
  When Ms. ****** and Ms. *********** broke their lease earlier this year Ms. ****** stated she wanted nothing to do with it. ( She was the initial roommate who wanted to move out)
  Spyglass Management explained how the payment plans worked and how the collection processed worked.
  
  At the time Ms. ****** said she was no longer responsible ( which we explained she was until it was paid in full and than it would immediately go to collections if it wasn't).
  
  Spyglass Management explained to Ms. ****** how management does the payment plan options for lease breaks/balance owed at move out.
  
  The lease holders pick a day and an amount that they agree to pay and if it is not paid on that day the following day it goes to collections. They are responsible to make the payments and management would not be "chasing them down".
  
  Ms. ****** was aware of the payment plan Ms. *********** set up and did not make contact regarding it at all after she vacated the apartment.
  
  The lease also states that - Notices to you or any other resident of the apartment constitute notice to all residents. ***** Coffee was aware of this and said once she turned in her keys she was no longer apart of any of it.
  
  If Ms ****** would like to dispute this debt she would need to reach out to RentDebt. She may contact them with the following information:
  PHONE NUMBER: X-XXX-XXX-XXXX
  EMAIL: ********@rentdebt.com
  HOURS:
  Monday-Thursday: 8am to 5pm CST
  Friday: 8am to 3pm CST
  PAYMENTS:
  If you would like to make a payment, click here: https://payments.rdacgroup.com/dwl/info

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has violated the lease terms regarding my tenancy. Per the lease agreement they're required to give a reminder if they require more than a thirty day notice. If management fails to give a reminder then I'm only required to give a thirty day notice. Management has failed to give this notice to me and they refuse to accept my 30 day notice.
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Mr. ******** submitted the required written 60 day notice on September 16, 2022. Mr. ******** was notified by management on August 26, 2022 reminding him that his lease would expire on October 31, 2022 and if he did not wish to renew or go month to month he needed to submit a written 60 day notice to vacate and give it to the leasing office. This notice was placed on the door of Mr. ******** apartment #238 on August 26, 2022, the practice of placing notices on the doors of residents is according to fair housing and the Texas Apartment Association. Attached is the renewal offer and several other documents that were given to Mr. Scroggins that state a written 60 day notice is required by the resident if they do not wish to renew.
  
  
  Consumer Response /* (3000, 7, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is a complete lie. The notice was never placed on the door. I didn't receive a reminder till September 9th. I followed up with the written notice in person. And have since gone back and forth with these people. They continue to lie about having placed a reminder on the door, but can't provide proof of this.
  
  
  Business Response /* (4000, 9, 2022/09/22) */
  Mr. ******** renewal offer was placed on his door along with the other letters sent to the residents who's leases were expiring on October 31, 2022. What happened to the notice after it was placed on the door is unknown to management. If it blew off or if it was taken off the door and just discarded by Mr. ******** without realizing what the letter was. Please be assured that this is in force to ensure that all residents are treated equally and fairly as we have an obligation to adhere to Fair Housing Laws.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in Parc at Mansfield and I've been here now for almost 2 years. In May, the air went out and it took them about a week to fix the problem. I discovered in June 2022 that the floor on my 10 year old daughter's closet was soaking wet and once I moved everything out, mold had covered the back wall of the closet! We don't know how long the mold had been there and we started seeing gnats about a month prior to finding the mold. I contacted the complex to let them know and they sent someone with a bottle of bleach. I informed them that this would not work! We left for vacation and a few days later we returned to more mold. My daughter lost EVERYTHING in her closet! I filed an insurance claim but wasn't able to recover money for everything! I also had to pay a $1000 deductible. I have called SunRidge many times and even went to the corporate office. I was told to wash my daughter's things. They finally sent someone to clean and paint but we have started to get sick! When my family visits they have issues with coughing and sneezing. My eyes itch, I'm coughing and sneezing and now I'm sick in bed. I had to miss work. Again, I've called and sent emails to SunRidge asking them to take responsibility and move us out of here before one of us gets deathly ill. We can't afford to pay for moving expenses, another security deposit and rent. Not to mention my daughter's things are wet again because the air has now leaked again and the mold is back!!!! This has been an inconvenience for my family and I. Someone is here now cleaning the ducts and someone is supposed to clean the leak but it's a little too late. We are SICK!!!! I called the health department and was told to call code compliance but they weren't any help! I was told to call the Tarrant County Renters Association. Today I'm too sick to talk to anyone and I have done all I know to do without hiring an attorney. All we want is out of here and for SunRidge to take accountability and cover the cost of us getting out.

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 7, 2022/09/30) */
  September 30, 2022
  
  BBB Complaint Case NO. XXXXXXXX
  
  Consumer Complainant: *****, *******
  
  Attached Documents:
  
  1. Original Complaint Case NO. XXXXXXXX
  2. 9 invoices showing issues were addressed
  
  The Parc at Mansfield staff addressed Ms. ***** issues each time she reported a need. We are aware of the issues that can develop when moister penetration in a unit is not taken care of quickly so we do not delay in these repairs. We do have to rely on our residents to promptly notify us of issues. We do also require our residents to carry renter's insurance while they live on our property. We do not mandate to them what their deductibles should be set at, this is a personal choice left to the resident. Ms. ***** has complained of allergy issues during a time when the news was constantly issuing Air Quality Alerts. Much of the alerts were for Mold due to rain we got in a short period of time and Rag Weed. We did offer to allow Ms. ***** to be released from her contract with no penalties, but were not willing to pay the $8,000.00 moving allowance she was demanding nor her $1000 deductible she claimed to have on her insurance policy. It is our understanding that Ms. ***** contacted several agencies, (Heath Department, City Code) who have all told her that as long as we were addressing the issues there was nothing for them to do. We do not believe that we have been negligent in handling Ms. ***** issues.
  
  
  Consumer Response /* (3000, 9, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The mold inside our apartment was due to an air conditioner leak that we reported several times and was not addressed until a week later. The leak was discovered during the time the mold was more severe. I was told to ask SunRidge, by the previous manager Tiana Booker, for damages as well as moving expenses. SunRidge did not test for mold. I requested that someone come out to see why were getting sick. We were only getting sick while in the apartment but when we left, our symptoms get better. SunRidge also sent someone to cut sheetrock but didn't secure the room and they also used my vacuum to vacuumed the carpets that contained contaminated sheetrock. The mold was painted instead of killed. Nothing was done properly by management to rectify the issues we were and are still having with the apartment. You did give me the option to move but we can not afford to move to another place...we were also given the option to transfer to a larger unit (6108) but Bell Partner did not honor that request. We are caught in the middle and I'm fearful that this will get worse if we continue to live in the apartment.
  
  
  Business Response /* (4000, 11, 2022/10/05) */
  It is unfortunate that Bell Partners blocked you from transferring to a different unit as was discussed with Sunridge. Sunridge addressed the issues promptly as required. After the first attempt to repair the leak management assumed the repair worked. Management would not have been aware the leak was not fixed because the floor was covered and the wet carpet would not have been discovered. Management also would not have known of any change because you were not in the apartment for two weeks while on vacation. Sunridge Management wishes you the best and hopes that Bell Partners will let you either move out or transfer to a different unit as Sunridge Management had offered.
  
  
  Consumer Response /* (4200, 13, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The air conditioner stopped working in May and it was reported promptly...we started seeing gnats towards the end of May early June. The wet floor was discovered on June 22, 2022. We left for vacation on June 23, 2022 and we returned on June 26th. We reported the leak and the mold on June 22nd when it was discovered and have pictures and video to prove this. Someone came with a bottle of bleach and I stated to them that this would not work given how much mold was in the closet. June 23rd blowers were placed in the apartment, but the apartment was not tested nor was the mold taken care of properly. Upon our return home on June 26th, we discovered that the mold reappeared and it had spread to beyond just the closet. The reason for this is no one addressed the leak. The air conditioning unit was still leaking. I also have pictures and videos to prove this.
  
  After all of the issues we had with the apartment, we were told we could move or that we could transfer. We agreed to take the transfer, and again, we were told by Tiana Booker that SunRidge would pay our moving expenses and that I needed to put my demands in writing. This is what I did but I never heard from SunRidge and then I find out that the property had changed management as of September 16, 2022. We have been dealing with mold, sheetrock particles all over the room from when someone cut the mold from one area of the wall. The room was never cleaned.
  
  You stated that SunRidge agreed to the transfer, but according to Bell Partners, nothing was ever written. I am asking that you provide a statement to Bell Partners letting them know that SunRidge was allowing me to transfer to another unit. The unit that was promised to me by Tiana Booker was 6108 which was a bigger unit. Ms. Booker told me that rent would not be raised, that I would pay the same amount as I'm paying now. She told me that I would not have to pay any additional fees but Bell Partners did not honor any of these things because someone neglected to put it in writing. I'm only asking to be moved to a safer apartment.
  
  
  Business Response /* (4000, 15, 2022/10/10) */
  Ms. ***** can print this BBB complaint as a letter and documentation, that Sunridge Management gave her the offer to either move out completely or transfer to a different apartment. Unfortunately there are no notes in the system or scanned in from her file that mentions rental rates or what unit she was offered. Again we wish Ms. ***** the best and hope that Bell Partners either lets her transfer or move out.

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid rent on time every single month.
  
  It took them over a week to fix my refrigerator. I was without an operating one for a week.
  
  Management does not reply to emails with a timely manner. I honestly feared my safety and well-being after the air conditioning was out for over a week in 90 degree weather.
  
  I have emailed my apartment manager and Sunridge Corporate and have not heard back. I mentioned my safety / health concern and they never replied.
  
  Currently, the front gate had a new lock and door installed this weekend... but whoever installed it did so backwards. Now, anyone can access our complex as the lock is inside and inoperable. (No lock since 9/2)
  
  -The community glass table broke due to the storm (9/4/22) and shards spilled partway into the pool. Someone cleaned up the spilled glass around the pool. But I noticed glass inside the pool also, a pool in which the neighbor kid regularly swims in, and there is NO sign listed by the pool warning others not to swim. This is alarming, this is hazardous and most likely a liability. (9/9/22) Glass still in pool.

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Hello *******,
  
  First of all, I want to apologize for not responding to your emails promptly. I was out of the office most of last week and Monday. (Still catching up with pending requests and emails.)
  
  From my understanding the air conditioner was fixed last week, and thank you for confirming the air conditioning unit was picked up from your apartment yesterday by Rosa.
  
  Swimming Pool is closed, getting drained, and cleaned, and then the Pool Resurfacing crew is scheduled to be there tomorrow.
  
  We are aware of the front door gate lock request, it is getting repaired as soon as possible. This was a third party vendor and the request had to be accepted and scheduled by them, therefore we don't have an eta at this moment, we are working on it and will follow up with them again today.
  
  Regarding your request to terminate your lease earlier than the date you signed for, unfortunately you are still responsible for October's rent and utilities through the 31rst.
  
  I apologize for the inconvenience and hope this email answers your questions. I am here at the office until 5:30pm if you would like to speak to me or if you have any other questions or concerns.
  
  Hope you have a great rest of your day, and thank you again for your understanding regarding these issues and the lease policies and protocols. Thank you!

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for their property South 400 apartments in fort worth on Jul 8 2022 with my fiancé. We waited for almost 2 weeks for a response and they would never answer our calls. Our application was denied due to him having a identity theft claim on his credit. They never attempted to collect the application fees from us and never contacted us after we got denied. Then i got a call from a collections agency stating they are collecting this debt, which they never attempted to collect from me before. When I called the Sunridge Management group, the front desk lady said she was sorry about that and that shouldn't have been done but refused to contact me with the manager. She told me that I should call the collections company and hung up the phone. This is unacceptable and should have never been sent to collections if no one attempted to collect my debt. Im in process of buying a home and they have created a debt on my credit for no reason.

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Applicants ********************* and ****** X ******** applied at South 400 Apartments on July 3, 2022, by submitting an online application. Applicants ********************* and ****** X ********were denied and canceled for failing to provide proof of identity theft from Mr. Quintero on July 25, 2022. The applicants had been asked and requested in writing by an email sent by leasing agent Tristan Pratt (please see attached documents) to Mr. Quintero's email address. On July 27, 2022, The applicants were notified with a letter that their account was delinquent of $260.00 and if payment was not remitted within 30 days the account would go to a recovery agency for collections. If former applicants ********************* and ****** X ******** would like to dispute the debt they will need to contact Rentdebt at:
  PHONE NUMBER: 1-866-376-7834
  EMAIL: [email protected]
  HOURS:
  Monday-Thursday: 8am to 5pm CST
  Friday: 8am to 3pm CST
  PAYMENTS:
  If you would like to make a payment, click here: https://payments.rdacgroup.com/dwl/info
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did pay for this lease application and I don't see why I have to pay for a deposit.We did not get approved.
  
  
  Business Response /* (4000, 9, 2022/09/19) */
  Please see page 5 under Disclosure of the attached documents for Ms. ********.
  2. Application deposit (may or may not be refundable). in addition to any application fees, you agree to pay to our representative an application deposit. The application deposit is not a security deposit. The application deposit will be credited toward the required security deposit when the Lease has been signed by all parties: OR it will be refunded under paragraph 7 if the applicant is not approved : OR it will be retained by us a liquidated damages if you fail to sign or withdraw under paragraphs 4 and 5 of the application Agreement. The first paragraph of the Sunridge Rental Qualification Guidelines.
  In an effort to promote equal treatment of all Residents and Applicants, there will be no exceptions to the following rental qualifying criteria. If you do not meet any of the selection criteria,, or if you provide inaccurate or incomplete information, your application may be rejected, and your application fee will not be refunded. Because the applicants failed to provide with requested documentation they falsified their applications and were denied.
  
  
  Consumer Response /* (3000, 16, 2022/10/13) */
  ***Document Attached***
  We were not approved for this unit, therefore under their terms, it should not be charged.
  
  
  Business Response /* (4000, 18, 2022/10/17) */
  Again we will reiterate;If former applicants ********************* and ****** X ******** would like to dispute the debt they will need to contact Rentdebt at:
  PHONE NUMBER: 1-866-376-7834
  EMAIL: [email protected]
  HOURS:
  Monday-Thursday: 8am to 5pm CST
  Friday: 8am to 3pm CST
  PAYMENTS:
  If you would like to make a payment, click here: https://payments.rdacgroup.com/dwl/info

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year My water bill has fluctuated so much that it's impossible to Fathom. I was told the cap on the bill was removed, so i guess that means they can charge whatever. I stay in the smallest one-bedroom apartment on the property. No washer. No dishwasher. Only me n and my toddler, the water bill has been $100 plus since the new year. Last month my water bill $229 I figure my original contract is nonexistent, I believe they are allowing the tenants to absorb the whole cost of the entire bill due to water leaks in the pipes and other issues on the property. My Concerns have fell on deaf ears or I am just simply being ignored. I've made numerous requests for repairs due to regular wear n tear, replacements of my blinds, my once a year carpet cleaning, still waiting.... Now my bathroom ceiling is leaking. It's totally unfair to the residents that's trying to survive in the wake of inflation and raise a child for my apartments to be price gauging and conducting their own version of price hikes on it's tenants. I just want to be comfortable where I pay my bills and call home. I've never caused a issue since I've been here, No complaints have been filed against me, and rarely late paying my bills. I've spoken to Natalie Swindler multiple times to no avail she did finally have my stove replaced with another lightly used one, after months of tongue wrestling. My other issues she directs me to the water department.???? A $20 credit on the water isn't nothing when the bill has been so outrageously high it's ridiculous

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Sunridge Management and the Victorian leasing office appreciate Ms. ****** for reaching out to us. Recently the Victorian management had the city of Dallas water department come to inspect the meters for the water consumption on the property to ensure they were working properly and after that they had a third party come to inspect the building for pipe breaks and leaks. Everything was working accordingly no leaks were found. Management then went into each apartment and did plumbing inspections to locate any dripping faucet or running toilet that might be wasting water and increasing water consumption. The water and sewer charges are allocated amongst all of the residents and the apartment. The amount charged to each apartment is based on the number of people occupying the home. Ms. ******'s rate is based on a home of two. Her and her child. The max percentage of the water and sewer charges that multifamily management can charge back to residents from a current water and sewer bill is 75%. Victorian management on average has only been charging back approximately 53% of the total water and sewer charges they receive monthly. Both Sunridge Management and the Victorian leasing office understands and knows that with inflation things are getting harder and harder to afford.
  The Victorian management has scheduled Ms. ******'s carpet cleaning to be completed this coming Wednesday, August 31st. One of the blinds has already been replaced and the other is currently on backorder. Again we appreciate Ms. ****** for reaching out to us and advised her to call her friendly leasing office if she had any other questions or concerns in regards to her home at Victorian.
  
  
  Consumer Response /* (3000, 7, 2022/08/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No. That's a DC response. Which is fine I'm still under contract, so when u replace my other set of blinds maybe u can check my apartment for leaks since u have checked every other apartment. My faucet in the kitchen leaks when u turn the water on and the toilet runs constantly. Which I Have reported. And I would love to contact the leasing office but I'm tired of being met with Um. I don't know. I'll See. Or the office is closed, But I would Love to see the water bill and see how u calculated my water bill. Thanks for Your response
  
  
  Business Response /* (4000, 9, 2022/09/01) */
  Hello, absolutely Ms. ******'s requests to have maintenance check for any additional leaks or running toilets while they are there replacing the blinds would be fine. Ms. ****** is more than welcome to call or stop by the leasing office and the manager will be glad to show her the water bills and discuss with her how the charges are allocated. Again we appreciate Ms. ****** and would love to help her with anything else she needs addressed in her apartment.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been multiple issues with this management group. We have had maintenance problems from the get go. We moved in April of 2022 and it's been one thing after another. Maintenance gets done halfway or doesn't get done. We have had a window busted since we moved in and still isn't fixed. I've filed complaints multiple times about kids riding/running around the parking lot unattended. There has been multiple occasions where a child was almost run over and still nothing is done. The front office lady's yell and cuss at tenants and are extremely rude and unprofessional.
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Sunridge Management and Stonegate Apartments would like to thank Ms. **** for reaching out to us and informing us of the broken window in her home. On or around August 19th, management ordered a replacement window pane from Longview Glass management is waiting for it to be delivered.
  Management can not prohibit people from riding bicycles in the parking lot. Speed limit signs and signs warnings drivers to watch for children are or will be posted at the entrances of the parking area. We encourage Ms. **** that if she needs anything else to reach out to her friendly leasing office.