Reviews

This profile includes reviews for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
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  Eagle Ridge Apartments

  3419 N Dal Paso St Hobbs, NM 88240

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  Cleburne Plaza Apartments

  400 Phillips St Cleburne, TX 76033

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  The South 400 Apartments

  400 S Jennings Ave Apt 141 Fort Worth, TX 76104

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  Cedar Springs

  201 Cedar Springs Ct Corsicana, TX 75110

Review Details

• Review fromVIVIAN A

  Date: 02/02/2024

  1 star

  VIVIAN A

  Date: 02/02/2024

  If I could give this company a negative ten I would. Turn and runaway from this company unless you want to be stressed out for an entire week as they string you along while asking for more and more documentation for your lease application. I don't know what to say other than this has to be the most unprofessional property management company ever. I was told yesterday everything was good to go on my lease application then told today they needed something else.The property in ******** ***** will fail I'm sure because they are in the wrong Community for this type of nonsense. I'm ********************************************** out for a week. The girls at the main office are snooty and incorporative.

  SunRidge Management Group

  Date: 02/06/2024

  SunRidge Management and Harbor Hill would like to apologize for the unpleasant interaction that ****** experienced while applying to our community. ****** applied to Harbor Hill on January 27th, ****. From January 27th to February 2nd, our leasing team communicated to ****** that to get her approved; she would need to provide proper documentation that we could use to verify her income. The Leasing Consultant at Harbor Hill constantly communicated with ****** and explained what part of the process he was working on to ensure a smooth application process. Once the consultant was ready to verify income, he discovered that ******'s documentation did not have pay dates. ******* reached out to ****** and tried to get the required documentation in so she could get approved. The property manager spoke to ****** and informed her that the documents she provided would not be accepted. When applying, all applicants must get approved under the same rental criteria. We ask for the same documentation from everyone to comply with all fair housing regulations. ****** was made aware of the forms we accept and chose to cancel her application instead. If ****** brings in the required documentation and we can verify that she meets our income and community requirements, we would love to make her a resident.

  SunRidge Management Group

  Date: 02/08/2024

  SunRidge Management and Harbor Hill would like to apologize for the unpleasant interaction that ****** experienced while applying to our community. ****** applied to Harbor Hill on January 27th, ****. From January 27th to February 2nd, our leasing team communicated to ****** that to get her approved; she would need to provide proper documentation that we could use to verify her income. The Leasing Consultant at Harbor Hill constantly communicated with ****** and explained what part of the process he was working on to ensure a smooth application process. Once the consultant was ready to verify income, he discovered that ******'s documentation did not have pay dates. ******* reached out to ****** and tried to get the required documentation in so she could get approved. The property manager spoke to ****** and informed her that the documents she provided would not be accepted. When applying, all applicants must get approved under the same rental criteria. We ask for the same documentation from everyone to comply with all fair housing regulations. ****** was made aware of the forms we accept and chose to cancel her application instead. If ****** brings in the required documentation and we can verify that she meets our income and community requirements, we would love to make her a resident.

• Review fromTaurean W

  Date: 12/28/2023

  1 star

  Taurean W

  Date: 12/28/2023

  My grandmother lives there currently and I am out of town. I am constantly calling to reach the front desk throughout core business hours and it is extremely difficult reaching someone. A normal business should respond and be available. If they are short staffed, they should not constantly go ** in rent every year with low quality amenities and this is for elderly community. This is totally taking advantage and if you have low staff or no staff to answer calls, lower the rent and have ********************** workers and better equipment. My family members have actually fixed stuff in my grandmother's apartment themselves because of long delays. The truth must truly be told. This community deserves better.

  SunRidge Management Group

  Date: 01/03/2024

  Hello *******, we are sorry that you have difficulty reaching the community staff at *************************. This is a smaller, 77 ************** that just has a community manager in the office. Many times if a phone call is not answered, the manager is currently assisting a resident or out on the community checking on things. This community has always had a small staff due to it being a smaller community. You are more than welcome to email the manager of ********************* using ************************************** and they will respond as quickly as possible. If there are any maintenance requests needed for your grandmother's home, please reach out via email so that those can be entered and maintenance can get that taken care of for her. We apologize for the frustration but will do everything we can to make sure our residents love calling ************************* home.

• Review fromCARRIE W

  Date: 11/17/2023

  1 star

  CARRIE W

  Date: 11/17/2023

  I live in one of the apartments that the bullet went through my bedroom, wall, my bedroom door and then into the tub. They refused to fix my bedroom door and put some awful c*** in it. I said theyll come back and paint it and its gonna leave this huge *****, the same thing with the sheet rock they are going to have a company come and fix the tub The s*** out in the parking lot happened on a Friday night. I reached out to corporate that ****************** man who is not nice no I never said Im sorry at that time and you know whats going to happen with the damages are always going to remind me of the bullet that came through my wall my door in my bed and everybody keeps saying oh we could have been anywhere yeah but it happened to me my anxieties up I dont rest Im a mess. Im a nervous wreck.And my daughter was supposed to get a $200 referral check and when you go in the office theyre not nice theyre very ugly and they keep saying its coming. Its coming well its been coming forever its never going to come.Then you have the head maintenance guy out there saying dont worry were gonna give you a new door were going to fix everything and then he said hes going to come up well he never came up today a week after the shooting and to look at how the repairs are going to be he lied Shocker there it said with all the money we all pay here not to get good service and they get treated so badly and talk to liquor so low.

  SunRidge Management Group

  Date: 01/08/2024

  We apologize for the delay in response to this review through the BBB, but were in contact with ************ at the site level and at our corporate office throughout her concern. The damaged doors and sheetrock repairs have been made, and they were completed by 12/8/23. The only thing that still needs to get taken care of in her unit is her tub repair. We have reached out to her several times in regards to signing an authorization form for the tub repair company to complete their work but to-date she has yet to come by the office to complete it. We have placed the form in an envelope last week and had maintenance put it at her door with an enclosed note to sign and return to the office ASAP. Hopefully she will return it soon so that we can get that completed for her. Her daughter's referral is being processed as well and she should receive that soon. The *** over the community has spoken with ************ multiple times after the incident occured with the stray bullet and each conversation was noted to be pleasant. We are very sorry if she felt that anybody treated rudely or badly and have only tried to ensure repairs are made as requested. We know a rent discount was requested after the incident but we are unable to offer that since the incident was not caused by or a result of our staff or management company. ************ is more than welcome to follow up with our corporate office if there is anything else she needs to discuss or if we can be of any assistance. If she has any questions regarding the notice that needs to be signed for the tub repair, she can direct those to the community leasing office.

• Review fromDarcie O

  Date: 11/02/2023

  1 star

  Darcie O

  Date: 11/02/2023

  I had a horrible experience with renting an apartment from the Sunridge Management company in *********, ********* called **************************. Corporate Representative ******************************* and the Property Manager for **************************, *********************************** were extremely difficult to work with. I dealt with parking issues, leaks in my apartment, inaccurate invoices, unprofessionalism and poor communication. Charging residents for corporate utility invoices in unacceptable and illegal. I will never rent from this company again!!! Horrible experience.

  SunRidge Management Group

  Date: 11/20/2023

  ****************** it was explained to you by the Area Vice President, for Lofts of Municipal how the billing worked and the way it was billed in the rears. You were asked twice for you to confirm which utilities that you pay LUS directly, for you to gain the knowledge that you only pay your electricity to LUS. You do not pay LUS for your water, sewer, and trash. You pay ************************** for those fees, as you have since you moved in. The system billed you both rent and utilities (water, sewer, trash, and pest control) through 9/30/23. The charges on 10/3/23 are the move-out damage/cleaning charges from when we completed your Final Account Statement. If youre stating you vacated 9/29, and youd like us to reflect that date as your final date of responsible, please advise as there will be additional charges for terminating your lease prior to your lease-end date of 9/30.

• Review fromKatie F

  Date: 09/14/2023

  1 star

  Katie F

  Date: 09/14/2023

  Not at all worth the price. The gate is never working which has lead to theft, parking lot harassment, dumpster divers, illegal dumpers, and parking issues. They say they close at 6pm, but their office is regularly closed well before 5pm. Their urgent maintenance line is a jokethey left me with broken ac for two weeks. DO NOT LIVE HERE.

  SunRidge Management Group

  Date: 11/20/2023

  We sympathize with ****************** in regards to her concerns, but SunRidge Management does not manage any properties in the *********** area that reflects the zip code she entered.

• Review fromMilena Anabelle S

  Date: 09/10/2023

  1 star

  Milena Anabelle S

  Date: 09/10/2023

  DO NOT RENT HERE. Prospective renters BEWARE. Predatory business practices. They will overcharge to keep deposit. They kept my deposit for two things that were already broken at my time of moving in. The property manager said they changed the floor before I moved in and that is a completely flat lie because that floor was already in very bad shape by the time I moved in. The handle in the stove was already broken as well by the time I moved in. They lied about the replacement of the toilet, which it had a big hole into it. I lived there for a year and never fixed it. Overall, the apartment complex The Victorian Apartments in **** *******************. ******, ***** ***** is a big mess and they do not take care of anything and they will do or say whatever might help them to keep the deposit. You ( Prospective renters) will be better off renting anywhere else but here. I just wish that they were no more victims to this type of scams. Good Luck.

  SunRidge Management Group

  Date: 11/20/2023

  ****************, we are very disappointed to hear about the negative experience you had while living here. We take your feedback very seriously at our community and strive to ensure that residents feel comfortable reaching out to staff for assistance with any issues. Feedback such as yours helps us to better understand how we can improve, and we appreciate you taking the time to share your insight.

• Review fromFrancesca M

  Date: 08/29/2023

  1 star

  Francesca M

  Date: 08/29/2023

  Runnnnplease dont rent from **************** in *******. Their management as well as ************************* in their corporate office doesnt return calls and sends out mistaken invoices and doesnt take accountability. I hate to even give one star just so I can post this comment.

  SunRidge Management Group

  Date: 11/20/2023

  Evening Ja'Niya,After speaking with you and Francesa yesterday I was truly hoping I'd be able to help explain the error from the first Final Account Statement being sent out and us having to go back and revise it to reflect the 10 days of insufficient notice once it was in fact caught by my regional manager ***. I apologize it wasn't caught before the first statement got sent out but in order to stay in compliance with Fair Housing we wouldn't be able to waive those 10 days. However we did go ahead and reduce the cleaning and carpet cleaning fee as much as possible in hopes that it may help. Your updated FAS is attached along with a payment agreement. I understand that after I spoke with Francesa yesterday afternoon she had mentioned going to the Better Business Bureau and contacting an attorney. I did let my boss know just so everyone is on the same page. Again I'm truly sorry the mistake was made and for the confusion it has caused. If you have any questions or if there is any additional way I can help please don't hesitate to email or call.

• Review fromSteven K

  Date: 04/13/2023

  1 star

  Steven K

  Date: 04/13/2023

  Do not stay here. This was the apartment I moved into. Maintenance does not fix issues, including mold/mildew in the cabinet areas. Upon moving out and paying all fees, they put me into collections 4 months later with no notice and no list of charges. They had my new address on file and failed to notify. Spent 3 days deep cleaning before moving all of our things in. Management refuses to respond.
  I have since asked management to send me a copy of all pertinent information and they have not sent anything.
  Additionally, move-in date and time was no accurate and my movers had to be billed for an additional 3 hours while the apartment was "prepared".
  Please see my Google review for pictures of how the apartment condition was on move-in.

  SunRidge Management Group

  Date: 11/20/2023

  ****************, we are very disappointed to hear about the negative experience you had while living ****************************. We also apologize if the the final account statement that was mailed out to you did not find its way to your address. The balance has been collected by ******** and you may reach them at ************ or by email **********************

• Review fromTawana C

  Date: 03/07/2023

  1 star

  Tawana C

  Date: 03/07/2023

  If there was an ability to give this company negative stars I would. However - sense that isn't possible - a negative comment will have to suffice. My journey started with Rosemont Apartments in **********, ** around December-ish 2022. I spoke with the property manger - ***** about trying to apply for an apartment. At first - she was very professional and helpful. So - I'm in disbelief that I'm even having to write this post. Hard times struck - I let her know along with mother that I would not be able to get the apartment. Without even asking - she sent a receipt via email and it stated that I would be receiving my refund back. So days go by - into weeks and no deposit. So - last night - I sent her an email letting her know that I hadn't received the check yet and how to get another one sent. She responds via email like this - "******,
  This was sent from my Boss. The check was already sent back to the address you had on your application.
  
  Yes, it was cut on 2/21 so it should arrive any day now to this address: -----. Honestly she's lucky she's getting a refund for cancelling as we do not give refunds if they cancel an application."
  
  After I read this email - I commented to her how rude the response was after I asked a simple question. From that point on it went down hill. I told her that I was going to call corporate and then she tried to diffuse it by giving me the information that she should have given me at the beginning.
  
  I asked her because I didn't get the check. I was going to be punished and she begin to list a plethora of reasons and things she had done. None sufficed the bad customer service and attitude that was shown towards me for asking a simple question.
  
  Sunridge's management is horrible. I'm glad that things fell through so I wouldn't be tied up with this company. They are in desperate need of re-training staff on hospitality and all things customer service.
  
  Thanks,
  ****** *******

  SunRidge Management Group

  Date: 03/10/2023

  Ms. *******'s check was mailed from the Sunridge Dallas TX corporate office approximately on February 21st, 2023 and was returned back to sender to the Dallas TX corporate office. On March 7th, 2023 Ms. ******* called the Sunridge Dallas TX corporate office and spoke to the Customer Relations department. The Sunridge employee checked the returned mail to see if Ms. *******'s check was in the returned mail and it was. The Sunridge employee retrieved a good forwarding address from Ms. ******* and placed the check back in the mail to the correct address. Ms. ******* should be receiving it soon as it is coming from Dallas TX.

  SunRidge Management Group

  Date: 11/20/2023

  Ms. ********* check was mailed from the Sunridge ****** ** corporate office approximately on February 21st, 2023 and was returned back to sender to the ****** ** corporate office. On March 7th, 2023 Ms. ******* called the Sunridge ****** ** corporate office and spoke to the Customer ********************* The ******************** employee checked the returned mail to see if Ms. ********* check was in the returned mail and it was. The Sunridge employee retrieved a good forwarding address from Ms. ******* and placed the check back in the mail to the correct address. Ms. ******* should be receiving it soon as it is coming from ****** **.Submitted: 03/10/2023

  SunRidge Management Group

  Date: 11/20/2023

  Ms. ********* check was mailed from the Sunridge ****** ** corporate office approximately on February 21st, 2023 and was returned back to sender to the ****** ** corporate office. On March 7th, 2023 Ms. ******* called the Sunridge ****** ** corporate office and spoke to the Customer ********************* The ******************** employee checked the returned mail to see if Ms. ********* check was in the returned mail and it was. The Sunridge employee retrieved a good forwarding address from Ms. ******* and placed the check back in the mail to the correct address. Ms. ******* should be receiving it soon as it is coming from ****** **.Submitted: 03/10/2023

• Review fromJacob K

  Date: 03/06/2023

  1 star

  Jacob K

  Date: 03/06/2023

  This management group is horrible never returning calls or emails also ignoring calls tried contacting them after trying to get my air conditioner fixed at ********************** the proper way I come home to the ac/heater not working at all then I try to heat or cool my apartment and it ends up running up my electric to a outrages number because it is outdated and broken the apartment complex is supposed to be a gated community the gates work a quarter of the time and allow for break-ins do not ever use this management company because they will never try to help

  SunRidge Management Group

  Date: 03/09/2023

  Hello ***** we're sorry that you are not enjoying your stay in our community. We understand that our residents' expectations can occasionally go unmet, and we apologize that these maintenance concerns have caused you to reflect poorly upon your stay with us at Spyglass at Ennis. We would like to take this opportunity to address your concerns to resolve them. It is our goal to address any issue we can to improve the quality of life for our residents while calling Spyglass at Ennis home when possible. Please feel free to contact the team directly at ******************************** at your convenience. Thank you.