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Business Profile

Optical Goods

EyeMart Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EyeMart Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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EyeMart Express has 78 locations, listed below.

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    Customer Review Ratings

    1.75

    Average of 55 Customer Reviews

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    Review Details

    • Danielle R

      Date: 12/12/2022

      Danielle R

      Date: 12/12/2022

      I purchased glasses February 2022 and the green antiglare coating started peeling off so I can't see with them. I called eyemart to see if they would fix this flaw but they refused saying I didn't buy the extra protection. I was at Classic Eyewear and I told them this and if I had purchased them there they would have replaced it for me because they genuinely care about their patients. So I'm taking my business to *************** from now on. Eyemart doesn't care that they leave me unable to see well for several more months.

      EyeMart Express

      Date: 12/14/2022

      Our goal is to ensure that every customer has a positive experience in our store. We apologize that you didn't have one. Please reach out to our customer care line at ************** so that we can have the opportunity to make this right.

    • Kristina W

      Date: 12/01/2022

      Kristina W

      Date: 12/01/2022

      They do not inform you if insurance is not accepted. I was charged full price! I have great insurance and after exam they then told me my insurance is not accepted! So I then had to pay full price for contact exam! Bad buisness!!!

      EyeMart Express

      Date: 12/02/2022

      We never like to hear that you had a less than great experience in any part of this process. Can we continue this conversation with you personally? Reach out to us at our customer care line at 1-888-372-2763. Have the location you visited, your contact info, and the name on your Eyemart Express account to expedite the process and get you to a resolution faster.

    • Aida C

      Date: 11/07/2022

      Aida C

      Date: 11/07/2022

      Everytime I come their is ************* with only two employees and sometimes customer only want to drop off glasses that need to be returned because they are glazed which that happens to my daughters glasses every year and still we have to wait to be seated which usually takes 30 to 40 min just for that instead of having someone at the front just for those type of returns which takes no time to do...

      EyeMart Express

      Date: 11/09/2022

      We appreciate you letting us know so that we can address this issue moving forward. But we don't want you to be left feeling slighted by us, call us at our customer care line at ************** so we can make this right.

    • Paul N

      Date: 10/03/2022

      Paul N

      Date: 10/03/2022

      The Latino woman who met us had an unfriendly attitude. I wanted new lenses in my old frame. They were the ones who made them. She told us we had to have a prescription to get it. My dr said I don't need to change it and I know that they can make new ones from the old ones or look up my last prescription. She was rude and unhelpful. I said I would have to give a bad review and she said she didn't care.

      EyeMart Express

      Date: 10/04/2022

      Our goal is to ensure that every customer has a positive experience in our store. We apologize that you didn't have one. Please reach out to our customer care line at ************** so that we can have the opportunity to make this right.

    • Kimberly M.

      Date: 09/19/2022

      Kimberly M.

      Date: 09/19/2022

      I ordered sunglasses online and after a longer than expected wait they arrived, they were clear not tinted. I called customer service and no apology just take them to the store, an hour away, and get them tinted. How is that fair? I have to use my time and gas to correct their mistake!

      EyeMart Express

      Date: 09/21/2022

      We hate to hear that you didn't have a great experience with out online store or our customer care line. Can we turn this around for you? Reach out to us at our customer care line at X-XXX-XXX-XXXX and ask for a supervisor.

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