We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sportswear Manufacturer

BSN Sports, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sportswear Manufacturer.

Complaints

This profile includes complaints for BSN Sports, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BSN Sports, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 99 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally file a complaint regarding an unresolved refund issue with BSN Sports LLC in the amount of $538.54. Despite multiple attempts to work directly with the company and my assigned sales representative.On February 7, 2025, I placed an order totaling $1,362.45 with BSN Sports for uniforms (jerseys and shorts) for my *** basketball team. Immediately after placing the order, I reached out to my sales representative, *** *********, to make a few changes to the short sizes and uniform numbers. *** acknowledged the request and forwarded an email thread from the sales support team indicating the shorts had already shipped. However, to accommodate the change, a second order of shorts was processed and shipped, totaling $538.54 (invoice attached). *** instructed me via email to return the second set of shorts once received. I complied and sent them back via ***** (Tracking Number: ************). *** confirmed receipt and thanked me via email.On May 23, 2025, I noticed a charge for $538.54 posted to my account. This was for the second set of shorts which I had already returned. I contacted BSN Sports corporate office. Their accounting department confirmed the charge and directed me back to *** to initiate the refund.I contacted *** again on May 23, 2025, and while she initially responded, she has not provided a resolution. She stated she would contact me on Monday, June 2, 2025, but I have not received any follow-up or the refund.I have done everything on my end correctly, submitting the return in good faith and communicating transparently throughout the process. The lack of follow-through from BSN Sports LLC has been a financially burden.I am requesting your assistance in helping to secure a full refund of $538.54 as I have returned the merchandise per BSNs instructions and upheld my end of the agreement.Thank you for your time and I hope for a prompt resolution.Sincerely,**** ********

      Business Response

      Date: 06/04/2025

      Customer has been contacted 

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      orders took longer than 3 months, then delivery was wrong size, then they stated they refunded money which they didnt. was a team uniform, EVERY single parent experienced the same.

      Business Response

      Date: 04/08/2025

      Customer has been contacted

      Business Response

      Date: 04/23/2025

      Customer has been contacted

      Customer Answer

      Date: 04/23/2025

      I am rejecting this response because:   i NEVER GOT no merchandise. this company is simply stealing. High price uniforms that are NEVER sent

      Business Response

      Date: 05/08/2025

      Customer has been contacted

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/17.2025, I placed an order with BSN Sports for school team store merchandise, which was scheduled to ship to my home on March 14, 2025. On March 8, 2025, I contacted BSN Sports to formally request the cancellation of my order, as I had recently learned that my family was moving, making the gear no longer relevant to us. At the time of my cancellation request, the merchandise had not yet shipped.Despite my timely request, BSN Sports refused to cancel my order, citing that the team store deadline had passed and that my order had been consolidated into a bulk team production process as of February 19, 2025. However, their response ignores the critical fact that my order had not been fulfilled or shipped at the time of my cancellation request.Under consumer protection laws and the Fair Credit Billing Act (FCBA), I have the right to dispute a charge for goods that have not been delivered. BSN Sports refusal to honor my cancellation is unjustified, as they have yet to ship the merchandise. Their policy of denying cancellations after an arbitrary internal deadlinewithout shipping the productis both deceptive and a violation of standard consumer rights.Additionally, BSN Sports has failed to provide clear terms and conditions at the time of purchase that explicitly state customers cannot cancel their orders prior to shipment. I have requested evidence that I agreed to such terms, but the company has failed to provide any. This raises concerns about transparency and fair business practices.Immediate cancellation of my order since it has not yet been shipped.A full refund of $189.32 to my original payment method.If BSN Sports fails to comply, I will pursue further action through my credit card issuer, state consumer protection agencies, and any other applicable regulatory bodies. I am submitting this complaint to the BBB in hopes of resolving this matter fairly and in accordance with consumer rights.

      Business Response

      Date: 03/10/2025

      Customer issue has been resolved. 

      Customer Answer

      Date: 03/12/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a sweatshirt for my daughters college track season from their online shop. Ordered a womens Large wanting it big since my daughter typically wears a small/medium. The sweatshirt came and was horribly small. The sizing was way off. The sizing chart they provided stated that it would fit a bust size ***** which it will not. My daughter is 34" bust and it is tight on her. Their size chart is completely off when it comes to their product. A woman's large is typically >38" for the bust. This is very misleading. I am requesting a refund for this product.

      Business Response

      Date: 01/13/2025

      Customer has been contacted

    • Initial Complaint

      Date:01/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order on 12/5/24 what I thought was two adult Sweatshirts. What I received on 1/9/24 Was one adult sweatshirt and one youth sweatshirt when I tried to call to rectify the situation I was dismissed. I dont want anything for free. Im willing to exchange and pay whatever price difference for the adult item. However, Im told that theres no manager available to talk to and that I shouldve known that I was ordering a youth hoodie even though that is not what was specified on the website which is now been taken down/closed since the order was placed. They are basically like we cant do anything with the item so we dont want it back. Thats not how customer service works. Not to mention, the other item that I ordered is severely not true to size its an extra large and it looks like about a two or 3X however Im not even complaining about that. Im just keeping it saying hopefully it will shrink so at what point does the company take responsibility for anything?

      Business Response

      Date: 01/14/2025

      Customer has been contacted

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 29th, 2024, I placed an order for team uniforms for my sons travel soccer team. On October 14th, I received our order lesser one black jersey that I paid for but never received. I contacted the company via email on 10/14 to report the issue. On 10/30, they issued a replacement jersey. On 12/10 I followed up with the company via email and was told the jersey is still in production. Today, 1/4/25, almost 5 months later, Ive had enough.

      Business Response

      Date: 01/07/2025

      Customer has been contacted

      Customer Answer

      Date: 01/08/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed at the beginning of November for a basketball team store. Part of the order was shipped. Upon arrival, a shirt was missing. I called and was told it was a "design holdup" and would be shipped at a later date. I have checked weekly on the status of this shirt as basketball season is almost over and we need our gear. I am now told there is no material for the shirt. I have asked to be refunded and am now getting no response from customer service. If a company is making ************************* gear, they need to have the gear done in a timely manner. Don't sell things you don't have the materials for. My son is disappointed to not have his shirt and I am upset about the cost plus the shipping I paid expecting my order to be fulfilled in a timely manner. The lack of customer service has been surprising. You can't just ignore customers.

      Business Response

      Date: 01/02/2025

      customer has been contacted 1/2/25

    • Initial Complaint

      Date:01/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a jacket and pants from this company based on photos online. When they arrived they looked vastly different than the pictures. Very thin and looked fake. I tried to return these items and was told I could not. Very disappointed in this company and their policies

      Business Response

      Date: 01/02/2025

      Customer has been contacted 

      Customer Answer

      Date: 01/02/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the **** Elite backpack through my daughter's volleyball club on 11/12/2024 for $86.19. I received an email on 11/20/24 that the item was out of stock and I would be refunded. I received a refund of only $8.36 on 11/26/24 which was incorrect. I have contacted customer service for weeks to try to resolve this issue but have gotten no where. I get the same response from each ***resentative that they are escalating my request but each time I call for an update nothing has been done and they refuse to let you speak with a supervisor. I reached out to the volleyball club owner and he hasn't gotten a response from the team *** either. I would like help in getting my correct refund. Thanks

      Business Response

      Date: 01/02/2025

      Customer has been contacted

      Customer Answer

      Date: 01/02/2025

      I have reviewed the business response and accept this resolution. I received the refund on 12/19/24. Thanks

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 8/21/2024 $51.64 Item: **** Dry Franchise Polo, Black, Size medium Item ordered as part of a large school group order and to be delivered to the school.This item was not received by me. I contacted my bank and *** will not reimburse my money as they have receipt of ***** delivery, but cannot confirm my item was part of the shipment.

      Business Response

      Date: 12/17/2024

      Customer has been contacted

      Customer Answer

      Date: 12/21/2024

      *** contacted me via email and said they would credit my card the full amount for the item. The refund was received in my bank account. Please consider this claim closed with full satisfaction.

      Business Response

      Date: 01/04/2025

      Customer has been contacted

      Customer Answer

      Date: 01/04/2025

      I have reviewed the business response and accept this resolution. 

      The company returned my money to my bank account. I am satisfied with the result.

    BSN Sports, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.