We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sportswear Manufacturer

BSN Sports, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sportswear Manufacturer.

Complaints

This profile includes complaints for BSN Sports, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BSN Sports, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 99 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on August 5, 2022 for high school team items for my son to wear to his swim meets. There were two separate orders placed. I finally received the first order (the cheaper one) almost 4 weeks after it was ordered. I inquired about my second order and was told they had no record of my second order - even though my credit card had been charged for BOTH orders the day the order was placed. After sending them more information, they were finally able to locate my second order. I inquired when we could expect it to arrive and was told it was scheduled to ship on September 12 - a full month and a half after the order was placed. By the time this order arrives, my son's swim season will be over and we will have no use for the items. I told them because of this, to refund my money and cancel the order. They told me this was not possible. So now, after they initially LOST this order, I now have to pay almost $100 for items that my son will not even be able to use because they will be arriving so late.

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/09/06) */
      refund for order has been processed

    • Initial Complaint

      Date:08/31/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company for school spirit wear on 8/12/22. My confirmation email stated that my order would ship within the next 10-14 days. It also stated that it would start the manufacturing process in 1-2 business days. On 8/19/22 I get an email stating 1 item is being produced and it will ship 9/14/22. On 8/24/22 I get another email stating the rest of my items are being produced and will ship 9/23/22. That means I will get my spirit wear the end of September, halfway after the season is over, when I was told originally 10-14 days. Why would it take weeks to ship if it's in production? I have a problem with this because my order was close to $500 and my credit card was charged immediately. I feel this is very deceptive and dishonest to a consumer. Why did the original email not state the correct time frame? Why was my credit card charged? I am not extending an interest free loan to a business for over 6 weeks. I feel deceived. This is very unprofessional and disgusting and a business should not be allowed to operate in this capacity. As my child is an athlete, we get custom products all the time, and they ship within 2 weeks and my credit card is not charged until the item ships. I contacted customer service on 8/24/22 asking about the emails I had received and asked it to be given to management as this practice is unacceptable. The representative escalated the matter on 8/25/22 stating that a manager would be in contact shortly. I reached out again on 8/30/22 but I have yet to hear back from any manager. I do plan to reach out to our school about finding another vendor. Buyers beware. I still have no product and have been charged almost $500.

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/08/31) */
      customer has been contacted and order is being expedited


      Consumer Response /* (3000, 7, 2022/09/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I appreciate that my order has been expedited to meet the original delivery time frame promised. However, I have not yet received a response from upper management with regards to how this will be fixed for other consumers (updating communication for confirmation emails, website, etc. to state proper time frame for production/delivery and credit card charges.) Thus, I am not going to close out the claim until upper management responds and I have product in hand of correct quality as that has been an issue in the past.


      Business Response /* (1000, 18, 2022/10/12) */
      Customer has been in contact with me


      Consumer Response /* (2000, 20, 2022/10/13) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for reacting so quickly to correct all of this. It is greatly appreciated.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a backpack for my son for football. It was advertised as being embroidered, but when I received, it was a cheap looking decal on there instead . I spoke to a customer service representative whom gave me his personal email. I also sent it to the generic support email. It has been a week, and still no response. I have multiple items from here, trying to support the high school. This will definitely be my last order. The customer service is non existent. I will just order from spirit shop going forward.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/08/29) */
      customer as been contacted and a refund is processing.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the late spring, we ordered 4 Sweatshirts from BSN to represent our childrens school for this coming years sports, finally, yesterday they were supposed to arrive. The tracking notified me on my phone that they had been delivered and signed for, however, no one was home to sign for them, and our security cameras picked up no activity from delivery. I called Fed Ex thinking it was their error, and when I tried to verify the number sent to me for tracking with them they let me know not only was the address on their file different, but the name as well. They delivered my things totaling $165.00 to someone else with no information showing it was mine. However my receipt showed shipping was to come to my address. My husband called to speak with someone, and the representative was not able to help him and refused to send him to a manager. He requested a call back for today, and it is now 4:38 pm with no call to address this. Very disappointed in this business and their support. For a working family, having $165 in clothing just handed off to someone else, after 3.5 months of waiting, I am disgusted. Will never order from this company again. I just want my money back.

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 5, 2022/08/29) */
      Customer has been contacted and offered a full refund

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered $300 worth of school uniforms. Credit card was charged. No email confirmation. Spent hours talking to customer service who said they failed to complete the purchase. No call back from escalation or accounts payable. Credit card still charged. Ghosted by BSN sports. Demand full refund and explanation.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/08/16) */
      Customer has been contacted and offered refund.

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One June 1, 2022 I ordered 2 sweatshirts ($44 each), 1 woman's tee shirt and one youth tee shirt for a total of $134. Upon receiving the order, the youth tee shirt ($18) was missing and the woman's tee shirt ($28) was shipped blank. In other words, it was missing the team logo on it so I received a plain white tee shirt. I did receive an email from the company stating they were aware of the issue and that the replacement shirts would be shipped within a week. Well. Almost 5 weeks later I still have not received the correct merchandise. I have sent several emails that have gone unanswered and also called customer service who also said the replacement would be out within the week (over 3 weeks ago). Needless to say, the season is now over and we were unable to wear our apparel to my son's game. I would like a refund for my order.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/08/09) */
      Customer has been contacted and refunded.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BSN promoted a sale on their home page, indicating a 25% sale. The site indicated in big, bold, capitalized letters, "25% off EVERYTHING". After purchasing several items, I noticed that two items were not discounted and contacted BSN and requested a partial refund. In my exchange, they refused to offer a discount, indicating that not everything was discounted, despite the promotion on the site banner clearly stating "EVERYTHING" (in capitals) without disclaimers or exceptions.

      Screenshot of the current promotion (still without exclusions or disclaimers) is attached.

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 5, 2022/07/29) */
      Customer has been contacted and offered discount.

    BSN Sports, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.