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Business Profile

4 Wheel Drive Services

RideNow Powersports

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in 4 Wheel Drive Services.

Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see

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RideNow Powersports has 15 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2 year warranty on my jet ski that the dealership failed to honor. I paid $900 and have been charged almost 800 for covered repairs. I want my money back. I have supporting documents if needed. there is a reason they are rated an F on BBB

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Concerns Regarding Pricing Practices at RideNow Motorsports On February 22, 2025, we visited RideNow Motorsports, **************************************, to explore purchasing a used UTV. The price displayed on the vehicle was one amount, but upon receiving the official invoice from the manager/salesperson, we noticed that additional coststotaling thousands of dollarswere added for delivery, taxes, assembly, and inspections.Despite these unexpected charges, we placed a deposit of $514 on the used model to hold it while we considered other options. However, after further reflection, we decided against returning to the dealership due to concerns about their pricing transparency and business practices.We have contacted them several times now regarding the refund of our deposit and yet to get a response or refund and we are in our 3rd week of asking. We have disputed the charge on our ***************** but shouldn't have had to do so. Buyers Beware!

      Business Response

      Date: 03/21/2025

      We appreciate the opportunity to review and respond to this complaint with additional information. The pricing of vehicles, like other items, are subject to tax, in addition to title, licensing, and set up fees in most instances. All fees are disclosed at the time of purchase. For consumer protection and privacy, our stores do not retain credit card information on file. In order to refund a credit card, we suggest customers be present to swipe their card at our store. If that is not possible, we can complete this over the phone, but it must be the same card used for their original purchase. If a dispute with a credit card merchant provider has been filed, we would have to wait for that notice to arrive. At that time, we would have to communicate and resolve the issue further with our merchant services provider. 

    • Initial Complaint

      Date:03/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business advertises item on Market Place and cycle trader for $3191 plus ttl. I decided to purchase and was told price would $5000. Ttl is only $340.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service department is terrible! Not a single person in service has any clue what is going on with my can am or let alone cant even get ahold of the person who is suppose to be handling my warranty claim. My machine was denied by my extended warranty company due to ridenow power sports leaving my sxs outside with the engine open and exposed to the elements. My can am x3 is left outside with an exposed engine and clutch barely covered by a small trash can size trash bag. Primary clutch is toast with surface rust and for all I know so is the engine sense it has been sitting outside wide open and getting rained on. They agreed to rebuild my clutch but its been 2 months and I still dont have the clutch. They keep coming up with excuses on whats going on with it. All of this started back prior to November of 2024. They have caused damaged to my property that was not damaged prior to them touching it as well. More than $5000 worth of damage has been done

    • Initial Complaint

      Date:12/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new 2025 motorcycle from the Decatur TX RIDENOW POWERSPORTS in October, 24th, 2024- it is now December 18th and I have yet to receive my license plates or a title sent to my credit union with whom I financed the bike through. I have called/text twice a week for the past month asking where they are! Now my credit union is bearing down on ME wanting their title to the bike!! I have been given the runaround by every person at the dealership from the the title girl *******, salesman ******, sales manager ****** etc! Ive called the corp office in ** and spoke to multiple people all to receive ZERO ACTION.

      Business Response

      Date: 12/19/2024

      We appreciate the opportunity to respond to this complaint and to provide additional information related to our customer's concern. Please also reference ID# ******** because this issue pertains to a store location in Dallas ***** and not *******. We are happy to report that it is our understanding that this matter has been resolved to the customers satisfaction. 

      Business Response

      Date: 01/16/2025

      We have spoken to the customer.  He received his tags and the broken part.   We received his tags on 12/18/2024 and we took them to the customer the next day.  

      Customer Answer

      Date: 01/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *******

    • Initial Complaint

      Date:12/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new 2025 motorcycle from the Decatur TX RIDENOW POWERSPORTS in October, 24th, 2024- it is now December 18th and I have yet to receive my license plates or a title sent to my credit union with whom I financed the bike through. I have called/text twice a week for the past month asking where they are! Now my credit union is bearing down on ME wanting their title to the bike!! I have been given the runaround by every person at the dealership from the the title girl *******, salesman ******, sales manager ****** etc! Ive called the corp office in ** and spoke to multiple people all to receive ZERO ACTION.

      Business Response

      Date: 12/18/2024

      We appreciate the opportunity to respond to this issue and provide additional information. The great news is that we believe this issue has already been resolved and the customer has been provided his registration. If there is anything still outstanding, please let us know. 

      Customer Answer

      Date: 12/19/2024

      Complaint: 22703869

      I am rejecting this response because:this has not yet been resolved. I have my credit union has not received the title nor have I received a license plate as of yet. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my GL1800 in for its usual oil change and complained about 2 stuck switches. Just so happens these switches were working fine before they replaced my front fork seals back in July. Well - theyve had my bike 10 days and can not get my bike back. Also - their service **** will not answer the phone nor return messages.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my vehicle in for a repair. It's been four months now. Every Three weeks they say it's done. When I get my vehicle, it's not done. Either they put old parts on my vehicle or taken parts off my vehicle that had nothing to do with my vehicle in the first place. My insurance paid them 3k to fix my vehicle. They keep giving me the run around and trying to give me a broken vehicle.

      Business Response

      Date: 10/14/2024

      We appreciate the opportunity to respond to this complaint with additional information. In order to review your specific situation, could you please provide additional information about which RideNow location you visited as well as your vehicle make and model? 

    • Initial Complaint

      Date:10/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased and *** salesman name ****** while signing paperwork ect. I were informed by ****** that after the first 25 hours ride on my ****************** Sports will cover the first service call today 10/11/24 to see when can I bring it to get that service and wee informed by ****** that that was not True. Spoke with Hunters boss and were informed that if I didnt sign some kinda of agreement stating that then he couldnt uphold that agreement and that the best he could do were to give me and discount of my services. That was NOT THE AGREEMENT prior to my purchasing it !

      Business Response

      Date: 10/14/2024

      We appreciate the opportunity to respond to this complaint with additional information. In order to review your specific situation, could you please provide us with additional details? Please provide the specific location that you purchased from. If you have a copy of your bill of sale or other supporting documents, this will allow us to pull your specific file from our records. 

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 8/26/2024, The company has not provided a title, regestration, or plates for a motorcycle purchased on 3/19/24 for $21,000. Under Texas law, specifically the Texas Transportation Code, Section ********, a dealer is required to process the title paperwork and submit the application for title to the county tax assessor-collector's office within 30 days of the date of sale. This requirement is mandatory and is designed to protect consumers by ensuring they can register and legally operate their newly purchased vehicles without delay. Temporary tags have expired and the vehicle is currently unable to legally operate on public roads

      Business Response

      Date: 10/09/2024

      We appreciate the opportunity to provide additional information related to this issue. We are currently reviewing our records in order to provide the most up to date status. We will provide additional details once our review is complete. 

    RideNow Powersports is NOT a BBB Accredited Business.

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