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Customer Review Ratings
Average of 142 Customer Reviews
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Review fromRoy F. Arcos A.
Date: 05/28/2023
5 starsRoy F. Arcos A.
Date: 05/28/2023
I had a very bad experience with UR driver that keep up our car !!! I have had True Auto LLC for the longest thank U!!!
True Auto, LLC
Date: 06/05/2023
We are so happy to hear you are happy with us!!! Thank you for being our customer!Review fromGloria J.
Date: 05/23/2023
5 starsGloria J.
Date: 05/23/2023
I think True Auto has been great, Especially in my area of dealing with the issues I had with my car they were very helpful and I am glad a member with them..Their customer service was great..True Auto, LLC
Date: 05/25/2023
Thank you ****** for the great review! We truly appreciate customers just like you!Review fromJose P.
Date: 05/16/2023
4 starsJose P.
Date: 05/16/2023
Very good service in my last time used True Auto.True Auto, LLC
Date: 05/17/2023
Thank you **** for the nice review! We appreciate you!Review fromPaul A.
Date: 05/02/2023
5 starsPaul A.
Date: 05/02/2023
I have a 2008 ***** Suburban which I bought new and was worried a couple of years ago that something would need repairing since it was getting so old. Right before we were to take a trip the A/C went so I took it to the local ***** dealership to get that repaired. The estimate for the repair was approximately $1500 but with warranty that I purchased from True Auto I paid $100 and True Auto paid the balance. I was happy with the ease the whole process with True Auto was handled.True Auto, LLC
Date: 05/03/2023
Thank you **** for such a great and detail review!! We are so happy we could help and appreciate you!Review fromMonique M.
Date: 04/28/2023
5 starsMonique M.
Date: 04/28/2023
I am satisfied with the service at this time good serviceTrue Auto, LLC
Date: 05/02/2023
Thank you ******* for taking the time to leave us a good review, we truly appreciate you!Review fromAsh D
Date: 04/26/2023
5 starsAsh D
Date: 04/26/2023
Ive been with True Auto for 5 years now. Never had any issues. I highly recommend them.True Auto, LLC
Date: 05/02/2023
Thank you for the great review ***! We appreciate you at True Auto!True Auto, LLC
Date: 05/02/2023
Thank you for the great review ***! We appreciate you at True Auto!Review fromJames C.
Date: 04/17/2023
5 starsJames C.
Date: 04/17/2023
True Auto's service was very fast and efficient. I will surely call when I get another car.True Auto, LLC
Date: 04/18/2023
Thank you ***** for taking the time to leave us a review! We are happy to help and here when you need us!True Auto, LLC
Date: 04/18/2023
Thank you ***** for taking the time to leave us a review! We are happy to help and here when you need us!Review fromNathan L
Date: 03/22/2023
1 starNathan L
Date: 03/22/2023
I purchased the policy by mistake. I ended up with two. My partner get's to looking and I have two different policies. We get the handbook from the company and it says that we must cancel the policy in writing within 15 days. Have to love fine print. I type up a cancel letter and send it certified mail. They receive the cancel letter on the 6th of March. Someone at their office had to sign for this. They bill me again on the 21st of March. They said they tried calling me twice on the 14th of March stating they were getting a busy signal each time. This is a cell phone with call waiting, so I find this really hard to believe but by their own admission they never tried calling back again. I followed their rules sending the cancel in writing showing they received it 15 days before next due date. They signed for it as I stated before to find out they billed me yet again on the 21st of March. I guess they don't care about their own policy and think that because they didn't talk to me on the phone they have to right to bill me again. I feel they owe me the money, but I will probably never see it again. I am saying avoid this company at all costs.True Auto, LLC
Date: 03/23/2023
******, if you mailed in a cancellation letter within 15 days of date of purchase, you will be owed a refund. The busy signal issue could simply be that the agent mis-typed your phone number in, as I know that my agents do reach out to people once a letter is received. Please send an email to ******************************** with you policy number and I will personally look into what happened. Any time an account is even opened in our system, it tracks it, so I will be able to go over what happened and help you out.True Auto, LLC
Date: 03/28/2023
******, I got your information in the email you sent. Your policy was purchased in 9/19/22 and your cancellation letter was sent on 3/2/23 and received on 3/6/23. This was way over 30 days. I do however agree that it should have been cancelled once the letter was received, even if they were not able to get ahold of you, so we will refund you the March payment that was taken out on 3/20/23.Review fromBrien T
Date: 03/22/2023
5 starsBrien T
Date: 03/22/2023
This is such a great company and ***** was/is amazing and so informative!True Auto, LLC
Date: 03/23/2023
Thank you ***** for the great review and shout out to *****! She is great!Review fromHerma L.
Date: 03/20/2023
1 starHerma L.
Date: 03/20/2023
They are bad to deal with they do not pay enough on claims they have e a cap on what they such as the cap on a 460 lexus is ****.oo small amount I would not recommend them to anyoneTrue Auto, LLC
Date: 03/21/2023
*****, the level of coverage you have is selected when you purchase your policy. I just say a claims payment for $4500 come through today, and I have seen claims over that amount. If you purchase a lower policy the limits of liability are lower, but so are the monthly payments, which is why people choose cheaper policies. I am sorry that you don't think $2200 was enough, I would recommend reading through you t's and c's on the next policy you purchase, so you are aware of your limits ahead of time.
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