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Customer Review Ratings
Average of 142 Customer Reviews
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Review fromRich J.
Date: 03/08/2024
5 starsRich J.
Date: 03/08/2024
Very professional! Advised how to use service to achieve greater savings.
True Auto, LLC
Date: 03/12/2024
Thank you **** for taking the time to give us 5 stars. I am happy to hear that our claims reps were professional and helpful with your situation. We appreciate your business.Review fromEugene F
Date: 03/07/2024
3 starsI had a transmission problem and not a Engine problem in order for me to get my transmission fixed on my ****** that wanted me to get proof of oil changed and service of my vehicle for the transmission to be fixed I dont think that was necessary to go through all of that just to get my transmission fixedReview fromAna b
Date: 02/20/2024
5 starsAna b
Date: 02/20/2024
True auto Cumple con su corbetura.y es una compania segura.gracias..True Auto, LLC
Date: 02/20/2024
Thank you *** for taking the time to leave us a great review! We appreciate customers like you!Review fromBeverly W.
Date: 02/19/2024
5 starsBeverly W.
Date: 02/19/2024
Great experience, with the service that I had. With the repair timely done.True Auto, LLC
Date: 02/20/2024
Thank you ******* for taking the time to leave us a great review. We are happy that *********** service was done in a timely manner and you are satisfied with your contract.Review fromEdith G.
Date: 02/14/2024
5 starsEdith G.
Date: 02/14/2024
Very pleased with this insurance. Have peace of mind knowing that theyll take care of your needs.True Auto, LLC
Date: 02/15/2024
Thank you ***** for taking the time to give us 5 stars. We are happy to hear you are pleased with our service!!Review fromFred
Date: 02/14/2024
5 starsFred
Date: 02/14/2024
My MINI Copper was repaired at the dealership and it runs like new. I recommend True Auto, LLC to everyone.True Auto, LLC
Date: 02/15/2024
Thank you **** for taking the time to leave us such a great review! I am happy to hear we were able to get you back up and running.Review fromLenoris H.
Date: 02/08/2024
5 starsLenoris H.
Date: 02/08/2024
I enjoy the on time response to my vehicle needs the care and concern is excellentTrue Auto, LLC
Date: 02/12/2024
*******,
Thank you so much for taking the time to leave us a 5 star review. We truly appreciate customers like you!
Review fromJune K.
Date: 01/09/2024
5 starsJune K.
Date: 01/09/2024
They were Very helpful and saved me a lot of money.True Auto, LLC
Date: 01/10/2024
Thank you June for taking the time to leave us a review. We appreciate you!Review fromRichard H.
Date: 01/03/2024
5 starsRichard H.
Date: 01/03/2024
I have been a true auto customer for a long time. Service has always been timely, the agents have always been courteous and professional, it's rewarding to have the courage.True Auto, LLC
Date: 01/04/2024
Thank you ******* for going over an aboard for us and leaving us 2 five star reviews on ****** and BBB. WE TRULY APPRECIATE YOU!! Our lives are very busy and taking the time to leave 1 review can be taxing but you took the time to leave 2. I hope we continue to assist you in a timely and pleasant manner.Review fromTony J
Date: 01/03/2024
1 starTony J
Date: 01/03/2024
One of the wrost companies I've ever done business with collected my money for over a year and laughed at me when i tried to file a claim the people working for them tried to instaget a fight and were down right mean when i tried to file a claim this is one of the worst companies I have ever done business with costumer service was down right mean and cruelTrue Auto, LLC
Date: 01/04/2024
******************, No one was instigating a fight with you, mean, nor cruel. After you cursed out our claims agent, he told you he was not going to be spoken to in that manner and asked you to lower your voice. You are correct that you paid into a month to month policy for 3 different vehicles over 2 years. The most recent vehicle that you purchased a M2M policy for and tried to file a claim on was recently purchased by you and as you stated to us, you cannot provide proof of sale or service records because the people you bought it from are no where to be found. At that time, you cancelled the policy. I understand your frustration that you bought a vehicle and the sellers disappeared and I am sorry you are having to deal with that. I will refund the payments you paid into the recent vehicle policy as it would not be eligible for coverage without a bill of sale and/or service records. The refund will be for Oct. (when the new policy was started), Nov., and December 2023 payments, totaling $284.
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