Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olympus Property

  5128 Apache Plume Road, Suite 300 Fort Worth, TX 76190

  
• 

  Coronado on Briarwood (An Olympus Property)

  6000 Briarwood Ave Midland, TX 79707

  
• 

  Olympus Town Center (An Olympus Property)

  1300 Keller Parkway Keller, TX 76248

  
• 

  Olympus Waterford (An Olympus Property)

  400 Bourland Road Keller, TX 76248

  
• 

  Sundance Creek (An Olympus Property)

  3700 N. Edwards St Midland, TX 79705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a resident at The ****** for 1 1/2 years. My experience has been good up until I suffered a major auto accident in October 2022, which left me severely injured. My right hand was severely injured. In a cast for 6 weeks. Which left me unable to work . Im self employed I dont get work I dont get paid. [No settlement was made from that accident. Claim still pending.] As always Ive kept in consistent communication with onsite property mgt./leasing office. ******* said theyd work with me yet still filed ejection summons. Ive been a paying resident throughout the entire pandemic. Ever since the new company Olympus property took over it feels as though theres no compassion or care for people especially those trying in these difficult times. *** asked to make payment plan arrangements; they refuse. Property mgt/leasing office dont seem to know procedures - so much conflicting information when speaking to them. No one suggested rental assistance (when it was still available and accepted) from that office or any options to help. *** made numerous attempts contacting regional still no response from ***********************. Theyve proceeded with judgment against me. Im not trying to avoid paying my way never have. Im respectful of my neighbours. Keep my apartment in great condition. Very good resident. But they make it way more difficult to pay whats owed. Seems as though they deliberately want to add to the growing homeless epidemic. I had a catastrophic life event that left me physically unable to fulfill my responsibilities in a timely manner. I move at a slower pace because ** still recovering from the injury. Dealing with Olympus property added a great deal of extra stress and setbacks to that healing process. The uncertainty of having a home is added trauma. They dont care. Very disheartening and disappointing to say the least.

  

  Business Response

  Date: 01/10/2023

  ********,

        I have forwarded your complaint to the correct parties that oversee the property, and will update this portal once I receive feedback.

  Thank you,

     Olympus Property

  Customer Answer

  Date: 01/11/2023

  Complaint: 18694558
  
  I am rejecting this response because:
  

  Respectfully, your previous team was top tier. Knowledgeable and kind - but the current team? I dont have faith in the on-site teams capabilities anymore. Ive gotten so much conflicting information. Lots of passing the buck. Which is what this response feels like. Never once did anyone offer real solutions. For instance, rental assistance was available and still being accepted at that time and no one mentioned it until I inquired about it (on 12/13/22) I was told its still being accepted. By then RAMP was closed. The only advice I got the entire time was ways to leave. Im healing from a severe injury of which they witnessed the excruciating enormous cast I wore for 6 weeks. I was told the way things are done now is the new normal. I guess not helping residents is the new normal. Very saddening to say the least. 

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 01/17/2023

  Hello *******,

  Thank you for taking the time to share your feedback with us; we are very sorry to hear about your unfortunate circumstances, as well as your current dissatisfaction at The ******.  Please know that our top priority is to consistently provide the highest level of customer service to all our residents.  Our company had taken multiple measures for several years to help and aid residents experiencing financial hardships when the ******19 pandemic began through July of 2022, which included rent deferment options/payment arrangements and not pursuing legal action, so that residents would not lose their homes.  At the time of the ejectment filing for the account, there were 15 late payments, a default on the payment deferment agreement, and more than 2 months of rent past due. Our Regional Manager, ***********************, has reached out and provided her direct contact information to further assist. At this juncture, we will continue to proceed with the legal process and abide by the courts ruling.
  
  
  Warmly,

  *********************** | Regional Manager | Olympus Property
  500 ************************************************************* | ********************************
  Office: ************** | Fax: **************
  ************************************************ | www.olympusproperty.com

  Customer Answer

  Date: 01/19/2023

  Complaint: 18694558
  
  I am rejecting this response because:
  

  During the pandemic there were federal measures like moratoriums in place so no filings were allowed. No legal filings from your company at that time was not out of kindness it was federally mandated. Like millions of others financial hardships are still being felt. Everyone isnt as fortunate as the wealthy who dont relate to such hardships. While certain programs were offered and appreciated other life events occur in addition to pandemic related issues which make it more difficult to meet requirements in a timely manner. Rent was being paid unlike many others; it is not right to include those who are trying with those who arent. I have never been this far behind in rent until this injury occurred in fact at the time of injury my account was in good standing which in turn your property mgt team offered me a lease renewal (that I accepted). So to double down on the harsh manner your company treats people is very sad. I reached out to you several times in the last 3 months and never once received a reply until this complaint to BBB. Still unwilling to meet me halfway is a bit disturbing to say the least. 
  
  

  Regards,
  
  ***************************

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with ******* (owned by Olympus Property) on 11/8/22. I was informed on 11/11/22 that I needed to submit proof of income and an unexpired ID card. I sent the income information the same day. I sent my ID later on on 11/16/22 after leaving the **** At that time, I was not advised of an application decision - rather, they informed me that the apartment was no longer available. Even now, I have never received an approval or denial from this company and no corresponding reason why. I have asked for a refund of my application fee since my information was never screened and they refuse. They are in clear breach of the duty to provide decisioning after running someone's credit in a reasonable time frame. This has caused me undue hardship because I don't have the budget to keep applying for apartments with no answer or recourse.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been renting this apartment for 2 years and in the last 6 months we have had water damage from pipes and water heaters 5 different times. The landlords have had outside professionals tell them that walls needed to be cut into in order to fix the leaks but management just cut corners and patched it up. Servpro stated that the master bedroom carpet was a total loss yet the management patched the padding and just put the carpet back on top. On 2 of the occasions the water was left to run for 24 hours before they turned the water off. No mold or mildew remediation was performed and all outlets in problem wall caused electronics to short out. They are now wanting us to move all personal property from affected areas but not providing a place for us to put items. All fixing is postponed for 72 hours because corporate would rather be on a cruise retreat instead of fixing the apartments. These apartments are not up to code and now becoming a health hazard due to their neglect.

  

  Business Response

  Date: 11/10/2022

  Olympus acquired The Preserve at Greenway Park on April 27,2022. Since takeover the resident has unfortunately had two significant issues;however we responded promptly and repaired properly.
  
  On September 21, 2022 the residents hot water completely went out. The water heater is located outside of the apartment home on the patio, but due to the volume of water the water did enter the home. The water was properly extracted, sheetrock replaced and water heater replaced. Although,the water heater failure was not due to any neglect on our behalf we strive to provide excellent service to our residents. I personally met with the residents and offered immediate apartment home transfer so they wouldnt have to be burdened during the repair or reimbursement for the hotel. They selected reimbursement and received compensation of $474.88. In addition two separate vendors ServePro of Casper and Jims Constructions verified repair complete no additional remediation needed, no dry rot, no mildew, no mold, etc..
  
  Unfortunately, on Sunday November 6th at 1am the resident saw water coming into the primary bedroom and contacted our emergency on call service. Our lead maintenance responded originally the resident was denying access for our team and was demanding a guaranteed 14 day hotel stay and wanted to speak with myself the Regional Manager. Unfortunately, I was not immediately available until Monday because I was attending a company 30 year celebration, but the entire Preserve office and maintenance staff was onsite and available. We did have to notify the residents that due to the nature of the work order it is considered an emergency we would be entering and they are welcome to stay in a hotel while we determine the issue as next steps. The licensed plumber determined it was leaking due to a fitting on the heat exchange and repaired immediately. The repair was needed just in the primary bedroom requiring water extraction, the drywall repair has been completed on,November 9th and carpet replacement is scheduled for Thursday November 10th.Again the team utilized onsite staff and three separate licensed vendors. The resident was offered an onsite transfer, early release option or reimbursement for hotel. The resident has elected to remain in the apartment home with reimbursement for hotel.  Attached are two pictures reflecting the wall area effected.The sheetrock was removed and no damage reflecting. The repair will be fully completed tomorrow so if additional pictures, invoices or statements are needed please let me know.
  
  It is unfortunate when maintenance emergencies arise, but our team has responded promptly, professionally and always completed repairs.
  

  Sincerely, 

  Olympus Property

  Customer Answer

  Date: 11/10/2022

  Complaint: 18366377
  
  I am rejecting this response because:

  We agree that maintenance was on site but no remediation of the problem was started till Monday morning. Also no one from the on sit office contacted us till Monday morning, which left us unsure what was to happen for 24 hours, in which we attempted to preserve as much of our personal property as we could due to the water flowing hourly for the entire 24 hours. When onsite management finally bothered to contact us their response was that they had to verify everything with the regional manager before we could receive any accommodations. In that conversation we discussed a garage for us to place our things so that they would be out of the way so they could repair the apartment as needed. We also requested a different apartment temporarily until we moved. The on site manager then immediately said that would not be an option. Under distress and lack of sleep we then replied that they would need to help us with a hotel. She then replied that she would have to talk with the regional manager first. Since this was the 2nd time we had our personal property destroyed with in 2 months we were distraught and wished management had a better plan other than telling us that they had to receive permission in order to do anything. We at no time on Monday demand that they provide 2 weeks of hotels. Throughout Monday the maintenance tried to find the source for the leak but could not. We were without water on and off all day. Water also continued to pour out and we called maintenance multiple different times for their assistance to clean up the water. That night, after requesting their accommodations in writing, they emailed us telling us that maintenance would enter Tuesday Morning to start fixing the issue. The email expressed they would only pay for 1 night at a hotel and only up to 150 dollars. That next day on Tues Nov. 8th maintenance entered the premises and we did our best to make sure all of our personal property was out of the way so they could work uninterrupted. We then witnessed the crew take down the entire master bedroom wall. That day we attempted to contact the on site management to inquire where we were to sleep that night. We called, emailed and even visited the office in person. We at that time had no idea what management wanted us to do for our sleeping arrangement, as they at that time only confirmed they would pay for the previous night. We could not sleep in a room with the wall completely destroyed. Under severe stress we continued to try to get a hold of the on-site manager. She finally called at 6:36 pm. By then we were distraught and wanted to know we would be taken care of during this nightmarish incident. She finally agreed to only one more night up to $150 and insisted that all work would be finished by Wednesday night. She also stated that we needed to move all of our belongings out of the master bedroom so that carpet could be replaced that next day. We again asked about a storage solution, in which she again said that she would have to have the regional manager reply first. That next morning we immediately did our best to remove the personal property from the master bedroom. I also wrote up a letter explaining everything above and our commitment to helping the maintenance team. I presented this to the on-site manager and she replied that the regional manager would call us later that day. Not knowing again where we were going to sleep that night and knowing that all the hotel cost were being paid up front by us as well as all rent already paid for, caused anxiety of how we were to afford eating the rest of the month. I then had a panic attack. Later the regional manager finally called us in person at 11:57 am. She finally then said that the hotel cost would be covered until the apartment was completely repaired. At no time was this expressed to us till the regional manager called Wednesday mid-morning. We went 4 days before anyone gave us security that our needs would be met. True to their word the carpet has been replaced and dry wall put up but the apartment is still not finished as of 12 pm Thursday November 10th. We also have not had anyone from the on-site office or the regional manager contact us to explain the next steps.
   
  
  
  Regards,
  
  *************************

  

  Business Response

  Date: 12/05/2022

  It is always unfortunate when repairs need to be completed in an apartment home, but Olympus has always strived to provide excellent customer service when issues due arise. For the is specific situation a credit of $647.15 which covered hotel and dog boarding fees during the repair.Furthermore, the Lead Maintenance supervisor responded along with two licensed vendors in a timely fashion and all items fully competed within 5 days.

  
  The initial emergency service came through Saturday 11/5 at almost 1am MST which was responded to, and the water heater valve repair was fully completed 11/8 by a licensed plumber and the apartment sheetrock replacement, carpet replacement, paint and outlets were completely completed by Thursday 11/10. The resident checked into a hotel Monday, November 7th and checked out 11/12/2022.

  Should the BBB require the initial page out documentation reflecting the page out information please let me know. The system reflects the 11/5/2022 11:53pm PST in our answering service system. ******** was in the apartment home for approximately 2hours.

  
  An additional page out was received at 11/6/2022 9:59am PST and 10:06am PST with a recording from the resident, **************, that ******** (Lead Maintenance Supervisor) had been out, and they dont have water coming in anymore and the plumber came out, but they needed assistance drying the floors.

  
  Also, again on 11/7/2022 11:44am **************** called on the recording, stated the vendor had been out for the water extraction approximately 1.5hours ago and additional extraction was requested.
  
  Olympus does acknowledge that a repair had to be completed,but it was not due to negligence nor were repairs service denied to the resident. The repair was completed timely and due to the inconvenience the hotel accommodation and pet boarding was granted and reimbursed.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute TERRIBLE company! I applied for one of their apartment communities back at the beginning of August 2022. I was denied and sent a close out statement on 8/8/22 regarding the $200 admin fee I would be refunded. Here it is October 20th and I still dont have my refund. I have been going back and forth between the leasing office of the complex and RPM, yet no one can tell me when I can expect my refund. Its been 72 days since I was told I would receive a refund and yet no one can tell me anything! This is ridiculous, take peoples money fast but dont return it to them when its owed. I want my refund now and I want you to know what an awful company they are.

  

  Business Response

  Date: 10/21/2022

  Hi, the address on the statement is 18250 ************************************************ for a property named ********. We do not manage this property. You can find the management company that manages this property at the bottom their website at https://www.olympusproperty.com/apartments/**/*******/*********/. Please direct this inquiry to the property's management company. RPM does not manage this property. 

  Customer Answer

  Date: 10/26/2022

  This refund is supposed to be from ******************* located at **************************************************************************

  

  Business Response

  Date: 10/28/2022

  The address on the statement is for the property ********* and the address is ********************************************************************. We do not manage this property. Navigate to their website at https://www.olympusproperty.com/apartments/**/*******/*********/ and scroll down. You'll see the property management company name at the bottom of their website. You can contact the property management company directly to help you with your inquiry. 

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund check was printed on 10/26/2022. We received it 10/29/2022. 
  
  Regards,
  
  ******************* *********

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding complaint ID ********. I was able to get half of the issue resolved. However, now the company is holding my deposit in which I was advised I would be receiving back along with half of my administration fee of $250.00 ($125.00).I moved out of the ************************** residence on September 30th and on that day, I returned the following: 2 door keys; 2 mailbox keys; and 1 key card. The door and mailbox keys were returned to ******* and the key card to ******. I also cleaned unit 324 in ******* and left the unit in the state it was in prior to me moving in. I have videos that are timestamped to prove the condition of the unit upon my exit.I received my Final Account Statement on October 8th advising I owed $30.72 which is incorrect. The statement reflected the following discrepancies: $12.50 LivCor Resident Liability Premium (I provided a copy of my renters insurance to ****** in August); $141.00 Rent (I paid my prorated rent in August and a full month rent for the month of September); $350.00 hold pending move-out charges (in which included no details as to why this amount was being held).I have been in contact with ************************* (Regional Manager) and *********************** (Property Manager) regarding me vacating the premises. ************************* stated I would be refunded my deposit ($500.00) along with half of my administration fee ($125.00) due to my horrible experience at the *************** on the fact I had to move out of the communicate within only a month and 10 days of residence. I moved out on 9/30 and have been following up on the status of my refund seeing as though I had to abruptly move out and pay for more movers and another admin fee and deposit elsewhere. I finally received a response on 10/8 in which I was advised on 10/3 my move out inspection would be performed on 10/4 and I would be receiving my final notice. The fact it took an additional 5 days to provide a falsified documentation feels like Im now being harassed.

  

  Business Response

  Date: 11/08/2022

  On October 11th **************** received a copy of her final ledger showing that the Administrative Fee had been reduced from $175.00 to $87.50 as well the refund that she would be receiving of $405.78.  On October 14th she asked how long it generally took to receive and was told it should take no longer than 30 days.  On October 20th **************** reached out as she had added her building number for her address to mail the refund and that was causing her mail to be returned.  **************** was notified on October 20th that the address had been updated but hopefully it had not been sent yet.  In checking with the accounting office, it was determined that the check was in out-going mail but they were going to get the envelope to update her address.  To date, weve not heard anything from **************** and consider this matter to be completed.  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently relocated to ************, **. I had a short amount of time to relocate due to a job opportunity. I located the ************************ apartments while searching on my computer. The ****** reviews seemed like decent reviews so I decided to start an application. During the application stage I went onto ****** Maps on my phone and noticed some very alarming reviews about roaches and thief on the property due to the gate always being broke. I contacted the community and inquired about withdrawing my application in which it was too late. Me being an optimistic person I decided to give it a chance and rate this place myself. The first day moving in I saw a *****. I requested pest control to come out and they did. However, I still noticed a pest problem. I went to the office to report how my key to the gym wasnt working and how roaches were still in my unit. I spoke to ****** who advised me she could request a deep cleaning and all I would need to do is empty out all my cabinets. I did not empty out any of my cabinets because I just moved in not even 2week ago and she was basically requesting that I unpack everything so the exterminator can come in and spray. I opened my cabinets for the exterminator to spray. I then spoke to the exterminator a week later only for him to advise me he never did the deep cleaning, and the property should have provided me with a checklist prior to the deep cleaning and he also informed the property he did not do the deep cleaning. I went to the office and complaint. I requested to break my lease since I have not even been in this unit for a month and Ive had so many issues (maintenance not calling before they come, roaches, additional fees, gate broke, incorrect mailbox number provided, pool dirty, no access to the gym, etc.). I spoke to the assist manager ******* who stated they could do the deep cleaning and it will take up to three weeks to see difference. So I would need to empty out all of my cabinets and have all of my outlets

  

  Business Response

  Date: 09/22/2022

  Hello Jamiah, 

  I have forwarded your complaint to the Business Manager and Regional Manager for their review and reply. I will post their reply into this portal once it has been received. 

  Thank you, 

  ***********;

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has done nothing to protect its residents from drug addicts, homeless people, etc. From coming into the building and doing who knows what. They are aware of the issue as we have sent video surveillance of this occurring and other residents informing them of this issue.these people are on drugs and seen walking barefoot with bats and Im concerned for my safety as I do not know what they are capable of or what there issues are.

  

  Business Response

  Date: 09/08/2022

  Hi ********,
  
  Our number one priority at Olympus Property is our residents and we regret to hear your expectations have not been met. Payments for our community are processed by a third-party company and our onsite team has no impact on determining the outcome of a payment that has been processed. If you would like, we can escalate this to our payments team to determine why your payments have been sent back in more detail and provide this to you. Both the Business Manager and Regional Manager have attempted to contact you to discuss this further and provide any clarification needed. Regarding lease termination,these fees are standard for all our residents and must remain consistent due to fair housing laws. We would be more than happy to discuss any concerns you have about the community so we can properly address these issues and provide solutions to these concerns. Please contact us at ************ or return our call at your earliest convenience.  We look forward to hearing from you soon!
  
  -Olympus Property 

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/18 Quote ******* and ******* received (attached)Quote is valid until 8/20. I spoke to them and emailed them 8/18 asking for apt# to be changed. He said he would call me back before end of day. Never heard from him. I then followed up 8/19 and he emailed me back saying the system is down. I have not heard back from them yet. They manually canceled my Quote and now have changed the move in date to November from 8/27. This is a beach of contract and I do not want to rent from them and would like the money I paid refunded.

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had lived at 75 west for a little over 2yrs and this has by far been the worst experience! So when this new company took over I thought it would be better but its not. This staff they now have has the absolute worst customer service. When you ask to speak to a manager they send you through hoops and you still dont get to speak to one. Apparently the leasing agents play like theyre managers they put you on hold only to come back and say so and so said this or that I have been charged nsf fees when no attempts have been made to my bank ( i had my bank pull records and there was none ) but 75 west stated they had codes. Theyre not willing to help only argue and get you ( me ) out of character which is not ok! Ive made a few complaints with the corporate office and nothing has been done. I did receive a call from **** which i missed the called but i called back and left a few messages and i havent heard anything back. Im not sure where this complaint will go but if the lies and fees keep happening my next step will be legal action because thats stealing! I asked to be let out of my lease because you of the terrible customer service and *** asst.manager gave me a list of fees about 6k to leave. Promises are not delivered here nothing but lies and over charging for apartments that smell like weed ( when i dont smoke) not being able to get out of my garage because cars are blocking it, and being woke up late nights because of nose and parties at the pool after hours. Again i will be the voice on all my platforms to get the word out about 75 west

  

  Business Response

  Date: 09/22/2022

  Hello ********, 

  I have forwarded your complaint to the Business Manager and the Regional Manager for their review. Once I have received an update on this complaint, I will post into the BBB portal. 

  Thank you, 

  ***********************

  

  Business Response

  Date: 09/29/2022

  Hi ********,

   

  Our number one priority at Olympus Property is our residents and we regret to hear your expectations have not been met. Payments for our community are processed by a third-party company and our onsite team has no impact on determining the outcome of a payment that has been processed. If you would like, we can escalate this to our payments team to determine why your payments have been sent back in more detail and provide this to you. Both the Business Manager and Regional Manager have attempted to contact you to discuss this further and provide any clarification needed. Regarding lease termination, these fees are standard for all our residents and must remain consistent due to fair housing laws. We would be more than happy to discuss any concerns you have about the community so we can properly address these issues and provide solutions to these concerns. Please contact us at ************ or return our call at your earliest convenience.  We look forward to hearing from you soon!

   

  -Olympus Property

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in an Olympus Property apartment complex in ********* (Cielo) for 3+ months. When I moved in, I was never provided with the mailbox number my key opens. I have asked in person for this information, asked over the phone, and sent emails to the leasing office and I am given wrong mailbox numbers or completely ignored. It is against the law to withhold mail from me. I am fed up with this business.